Home Instead in East Sussex | 5 Home Care Providers

Review of
Home Instead (Lewes District & Uckfield)
from Adrian B (Husband of Client) published on 7 November 2025 Submitted via Website • Report

Overall Experience

My wife has had a positive service from Home Instead since it started in March 2025. She has been accompanied to and from a weekly choir she likes to attend and from a well being in nature group she also likes to attend. With the latter there was a blip at the beginning because my wife would leave the

group early and miss the carer picking her up, which was resolved eventually by the carer staying with her for the group and accompanying her home, which worked well, as did having an older carer accompanying her. My wife was not against having a younger carer but found it easier to relate to an older carer and has definitely clicked with her and has achieved a warm relationship which has been beneficial to her and me.
During review discussions with senior staff I have found them very supportive, understanding and flexible and appreciated and learnt from the good advice given.
Thanks for your support which has enabled me to have breaks and keep in touch with friends.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)

Dear Adrian, thank you for sharing such a thoughtful review. We are pleased that your wife has built a warm and supportive relationship with her Care Professional and we are so pleased to hear that…read more

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Tim D (Son of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

We have been using Home Instead (HI) for the last 3 months. They started visiting our mother twice a week and another care company were also doing similar on different days. It became apparent that HI were providing a far superior service so we decided to give all 4 days to them. We feel that HI have

given us excellent customer service from the 'office' and equally from the carers themselves.
We particularly like the online communications following each visit as well as the notebook set up in mums home.
The carers go that next step and not only give the service requested but also have taken on themselves to play cards and scrabble with mum.
Recently they have carried out a 3 monthly review of their service with us which enabled both mum and us to share views during a very positive meeting.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Laura R (Daughter of Client) published on 17 October 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the people at Home Instead who cover Brighton. Initially my mum only needed one visit a day but was very reluctant to accept help. The managers and carers were very supportive in developing a plan to give her the help she needed in a way that suited her best. Later as her

needs increased the whole team supported me in ensuring that she had everything she needed to remain in her own home, even as her health deteriorated, just as she wanted. Paula and Loretta who were her principal live in carers were outstanding in the care and comfort they gave her.
The carers used an online App so that I knew daily how she was and also anything that needed my attention.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks Laura for taking the time to pass on your kind thoughts - much appreciated by the whole team., and I will ensure your praise is passed on. We were delighted to be able to support your…read more

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Review of
Home Instead (Lewes District & Uckfield)
from Antony W (Nephew of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Home Instead and their Care Professionals (CP) transformed my Aunt's quality of life in the last 6 months living at home. All of the CPs were kind, compassionate, practical and most importantly offered my Aunt company and made her laugh, something my Aunt loved to do. As the organiser of my Aunt's care

I found Home Instead not only a pleasure to deal with they were quick to adapt their approach as my Aunt's needs changed. Just a shame that this care in the home couldn't have gone on for a bit longer! Keep up the good work - you do make a huge difference. Thank you.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)

Thank you so much for taking the time to share such a thoughtful review. It means a great deal to know that our support made a positive difference to both your Aunt and your family.We also really…read more

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from E W (Client) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Since using Home Instead, I have been more than satisfied with the service I have received. My carer is extremely kind and quickly identifies jobs that need doing, cooks for me expertly, does all my laundry and ironing and helps me control my wilful cat. She also offers companionship and encouragement.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Brenda C (Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I was very satisfied. Everybody that I met or had dealings with were very nice and caring. All of the staff were very friendly.
I would recommend Home Instead to anyone that needs support in their own home, because there's nothing like being able to stay independent.

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Review of
Home Instead (Bexhill & Hastings)
from Wendy M (Daughter of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the help and support my mum has received from Home Instead, Bexhill for the last three years.
The first year was for companionship, and the last two years it has been stepped up to personal care, meal preparations, checks on medication, and visits to the doctors etc.
I live

a long way from Bexhill and Home Instead have enabled my mum to stay healthy in her own home, where she feels safe and happy.
I have always found the care pros very friendly, professional and caring. I am hoping that with this support my mum will be able to stay in her own home for many years to come.
A big thank you to Home Instead.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave this lovely review - I will pass your kind words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Tracey M (Solicitor of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review and I will pass your kind words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Derek W (Client) published on 15 July 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the care and kindness that I have received and consider myself lucky to have found the manager and her team. I will be working with the manager to put in place a care package tailored to my specific needs when I am finally discharged from the hospital.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review which is appreciated, and we look forward to supporting you on your return home.

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Review of
Home Instead (Bexhill & Hastings)
from Claire S (Daughter of Client) published on 15 July 2025 Submitted via Website • Report

Overall Experience

The Home Instead team have been a pleasure to deal with. They provide excellent home care for my parents enabling them to stay living independently in their own home. The carers have been chosen carefully and they get on very well with my parents. They carry out two visits a day and give them their

medication. They help with general household chores and spend quality time chatting to my parents demonstrating great listening skills. The carers update the webpage at every visit which we can access to monitor my parents care and needs. This is an excellent service which has been a lifesaver for us all. Would highly recommend this company.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you very much for taking the time to leave such a lovely review. I will pass your words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Katharine S (Niece of Client) published on 15 July 2025 Submitted via Website • Report

Overall Experience

We have been with Home Instead Hastings since August of 2024. We were worried about my Aunt, who is having issues with her memory. It has been important to us to help her stay in her home as long as possible, as she is fiercely independent and physically very active. We have been very satisfied with

the service which provides the support she needs and gives regular reports to us here in Canada through the app and through emails.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you so much for taking the time to leave a lovely review.

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Review of
Home Instead (Bexhill & Hastings)
from Jenny A (Solicitor of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Home Instead has been instrumental in providing excellent support for our client at home. Their services go beyond companionship, encompassing a range of assistance with daily living. As a result, our client enjoys a significantly improved quality of life.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for leaving such a wonderful review. Caroline

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Review of
Home Instead (Bexhill & Hastings)
from S P (Wife of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

We have been using Home Instead for quite a while now and are delighted with their approach. The carers are always gentle, attentive, thoughtful and caring. The management is able to react to a request for more help in good time and they have never let us down.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave such a lovely response. Caroline

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Review of
Home Instead (Bexhill & Hastings)
from H C (Daughter of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Home Instead have been supporting my father over the last three plus years. Their Care Professionals are extremely well matched according to my fathers needs and all have been consistent in their high standards of care. They treat my father and myself with dignity and respect, carefully listening

to all his needs and my requests - of which there are many, due to the high standards that I require.

Communication between the Care Professionals is live and kept up-to-date, I therefore do not keep having to repeat myself. I cannot fault any one of them during this whole period, they are a pleasure to have here. The care plan is constantly updated due to his health, deterioration and needs which are changing rapidly. Occasionally in the past, communication and changes to times have not always been 100%, but are much better of late.

I highly recommend Home Instead who are far superior to any other agency in this area.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely reply. We are happy to be involved with supporting your Dad and you.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Mark J (Son of Client) published on 27 June 2025 Submitted via Website • Report

Overall Experience

I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her

life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for taking the time to review our service - and for the lovely feedback that we will pass on to the Care Professional team.With our best regards. - team

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from J R (Client) assisted by family/friend published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

I have found staff to be pleasant & efficient. They have been very reliable, always on time and supportive. They have been willing to make necessary changes at short notice.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Angela E (Wife of Client) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

The care package was set up quickly and efficiently which was important as my husband suddenly took a turn for the worst. But more importantly the care was amazing. They were all kind + considerate and very professional. Plus timetable was set up + they were always on time. Very pleased with this service.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from James K (Son of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

My sister and I engaged with Home Instead upon a recommendation of a good friend and neighbour who, themselves, used HI. Our father was in the later stages of life and required a delicate, but understanding, touch. It was clearly apparent that the senior personnel at HI were adept and professional.

Furthermore, the carers who tended to my father were attentive, caring and professional.
We're dealing with personalities, both that of the Client and also that of the carer. It is important to ensure you achieve the right 'compatible' fit to get the most out of this relationship. Don't be afraid to mention this, HI 'get it' and ensure compatibility.
For us, it was new territory and we fully appreciated the help and guidance.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words, which we'll pass on to the team. We were so pleased to be able to help - and appreciate you taking the time to review us.

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Review of
Home Instead (Lewes District & Uckfield)
from H P (Wife of Client) published on 10 June 2025 Submitted via Postal Card • Report

Overall Experience

General difficulty with caring as a profession, is how to further client's improvement, ie a bit of encouraging, prompting, whilst still being caring. Some carers seem to do too much for my husband, ie dressing, undressing, washing, standing up, encouraging him unintentionally to be a bit passive &

hindering progress. A difficult balance.
Also, most cut short time with him, because of lack of time to motor to next client & some spend up to 1/4 hours writing up the notes, which could cut time short with the client.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from B L (Client) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

In the short time we have been using the service I have found the care and service to be excellent.

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Home Care Providers Owned by Home Instead in East Sussex

Home Instead Locations in East Sussex (5)

Home Instead Reviews in East Sussex (229)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Awards / Recognitions (9)

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