Home Instead in East Sussex | 5 Home Care Providers

Review of
Home Instead (Brighton, Hove and Shoreham)
from Anthea S (Daughter of Client) published on 5 January 2026 Submitted via Website • Report

Overall Experience

I cannot speak too highly of the care provided for my father by Home Instead. I am so grateful to have had the company recommended to me, when I was realising some sort of care would be required. Every effort has been put into understanding him, getting to know him, and matching CarePros to his needs

and personality. They are all lovely!
This has been really appreciated, both by myself, and by my father - who now genuinely looks forward to their visits, and responds well to the interest shown in him, and happily hears snippets of what's going on in their life as well.
The last couple of months saw a deterioration in his condition, and I've really appreciated the support which has been given, not only to him, but also to me. I've not felt 'on my own'. The managers and office staff are very approachable and always helpful, by phone or by email, and in his home, everything is done in a professional manner, with gentleness and respect. I could not ask for more!

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)What very kind words Anthea - many thanks for taking the time to review us, and we'll ensure all the team get your feedback. It is a pleasure to support your father, and lovely to work as a team with you. Our work is not easy but feedback like this makes it even more worthwhile :-)
Much appreciated

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Review of
Home Instead (Brighton, Hove and Shoreham)
from C T (Daughter of Client) published on 23 December 2025 Submitted via Website • Report

Overall Experience

Overall experience of Home Instead has been very good. All the care givers understand the needs of the client. Communication between office and care givers is excellent. Even if I as a family member phone the office with any concerns either for the client or my general welfare, the office staff will

listen with empathy and understanding.
They are not the cheapest company but they give attention to the smallest detail of the client's needs and wishes.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)Thanks for your lovely words - much appreciated by the whole team

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Review of
Home Instead (Lewes District & Uckfield)
from Peter H (Husband of Client) published on 17 December 2025 Submitted via Website • Report

Overall Experience

The service has been very good. Contact has been prompt and the service very professional.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you so much for your positive feedback. We are pleased to hear that you found our service prompt and professional - your comments will be shared with the team.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from A M (Client) assisted by family/friend published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

Have been very impressed with our first three months. The senior care manager has been an active carer before hand-off to wider team, which gives great confidence. Other carers have so far been excellent. Communication and transparency have been very good, and late notice respite cover was provided

with no problems. Also nice to form relationships with the owner, who has been in regular touch throughout.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your first three months with us have reflected the level of care and professionalism we aim to provide. Continuity, clear communication, and transparency are central to how we work, and it is good to know these have given you confidence in the service, together with our focus on responsive support, including short notice cover when required. We are pleased that regular contact from the leadership team has supported clear communication and continuity of care throughout this period. Your comments will be shared internally, as maintaining this approach remains a priority for us.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from F J (Daughter of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Mum is very happy with the service provided by Home Instead. She has a carer for light duties/companionship for an hour twice weekly. Her carer is friendly and polite and will do her utmost to ensure that mum's needs are met during the time she is with her. Mum appreciates the outings to the supermarket

with her carer, which the would be unable to do by herself. Home Instead staff have always bean willing to listen and will tailor their service to mum's requirements. Management are very accommodating to changes in mum's needs.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your mother is happy with the support she receives and that the companionship and practical assistance provided are meeting her needs. Supporting independence and wellbeing through flexible, person centred care is central to our approach, and it is good to know this has been reflected in the outings and support she receives. We are also pleased that our team and management have been responsive to changes in her needs, as adapting care appropriately is an essential part of how we work.

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Review of
Home Instead (Bexhill & Hastings)
from Kate S (Niece of Client) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Our family contacted Home Instead Bexhill when we became worried about my aunt. She lives alone in England and we are all in Canada. We were able to set up daily visits with care pros who helped her organize her day and her meals, made sure there was food in the fridge, helped her sort her mail, administered

medications, accompanied her to health appointments, and helped her get out for various social times with friends. Sometimes all that was needed was a shared cup of coffee and a natter, and that was just fine. We were very happy with the service. The care pros were friendly and punctual, and were always willing to do the various things that needed doing to help my aunt live a full and active life. We especially liked being able to see the activities of each day, and how my aunt was faring, through the client portal. We would certainly recommend this service to others in our situation.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you so much for your lovely review and for taking the time to write such a recommendation. It was our pleasure to support your Aunt and thank you for choosing Home Instead.

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Review of
Home Instead (Lewes District & Uckfield)
from Jackie P (Daughter of Client) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Home Instead have been coming to my mother twice a day since April. They are vital to my mother's independence and safety. The carers are compassionate and willing to go the extra mile. My mother particularly likes the same person, where possible, coming. They build up a trust and friendship.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you for your lovely feedback. Were so pleased to hear that our Care Professionals are supporting your mothers independence and safety, and that continuity of care has helped build trust and friendship. Your kind words will be shared with the team.

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Review of
Home Instead (Lewes District & Uckfield)
from V A (Wife of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Home Instead cared for my husband for over nine months. A small number of people looked after him, each well-trained, thoughtful, and above all cheerful. They got to know what my husband liked to do, walked with him to his favourite cafe, cared for him and improved the quality of his life. When there

was an emergency they did everything they could to help. I am completely grateful to them for their kind and generous care which extended to the way they treated me,

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you for your kind and thoughtful review. Were so pleased to hear that our Care Professionals made a positive difference to your husbands quality of life and that you felt supported throughout. Your appreciation means a great deal to us, and we will be sure to share your feedback with the team.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Alison H (Daughter of Client) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

We were very happy with the thoughtful and professional way in which my mother's care plan was arranged and implemented. All the carers were kind, thoughtful and caring, making my mother feel very comfortable and safe. We would certainly use their services again and would happily recommend them.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your mothers care plan was arranged and delivered in a thoughtful and professional manner, and that she felt comfortable and safe with our care professionals. Providing well planned, person centred care is central to how we work, and it is reassuring to know that you would choose our services again. We appreciate your recommendation, and your comments will be shared with the team, as maintaining this level of care remains a priority for us.

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Review of
Home Instead (Lewes District & Uckfield)
from Adrian B (Husband of Client) published on 7 November 2025 Submitted via Website • Report

Overall Experience

My wife has had a positive service from Home Instead since it started in March 2025. She has been accompanied to and from a weekly choir she likes to attend and from a well being in nature group she also likes to attend. With the latter there was a blip at the beginning because my wife would leave the

group early and miss the carer picking her up, which was resolved eventually by the carer staying with her for the group and accompanying her home, which worked well, as did having an older carer accompanying her. My wife was not against having a younger carer but found it easier to relate to an older carer and has definitely clicked with her and has achieved a warm relationship which has been beneficial to her and me.
During review discussions with senior staff I have found them very supportive, understanding and flexible and appreciated and learnt from the good advice given.
Thanks for your support which has enabled me to have breaks and keep in touch with friends.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Dear Adrian, thank you for sharing such a thoughtful review. We are pleased that your wife has built a warm and supportive relationship with her Care Professional and we are so pleased to hear that our team's flexibility and guidance has been helpful for you both. Your positive feedback will be shared with the team. Best wishes, Alison.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Tim D (Son of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

We have been using Home Instead (HI) for the last 3 months. They started visiting our mother twice a week and another care company were also doing similar on different days. It became apparent that HI were providing a far superior service so we decided to give all 4 days to them. We feel that HI have

given us excellent customer service from the 'office' and equally from the carers themselves.
We particularly like the online communications following each visit as well as the notebook set up in mums home.
The carers go that next step and not only give the service requested but also have taken on themselves to play cards and scrabble with mum.
Recently they have carried out a 3 monthly review of their service with us which enabled both mum and us to share views during a very positive meeting.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)Thank you, Tim, for taking the time to share such a thoughtful review. We are delighted to hear that the family are pleased with the support provided to your mother, and it truly reinforces our confidence that the care we deliver is making a meaningful difference. Your feedback about the recent service review is also much appreciatedwe value every opportunity to listen and ensure our care continues to evolve with each clients needs. I will share your kind words with the whole team; it means a great deal to everyone involved to know that our approach is making a positive impact.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Laura R (Daughter of Client) published on 17 October 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the people at Home Instead who cover Brighton. Initially my mum only needed one visit a day but was very reluctant to accept help. The managers and carers were very supportive in developing a plan to give her the help she needed in a way that suited her best. Later as her

needs increased the whole team supported me in ensuring that she had everything she needed to remain in her own home, even as her health deteriorated, just as she wanted. Paula and Loretta who were her principal live in carers were outstanding in the care and comfort they gave her.
The carers used an online App so that I knew daily how she was and also anything that needed my attention.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)Many thanks Laura for taking the time to pass on your kind thoughts - much appreciated by the whole team., and I will ensure your praise is passed on. We were delighted to be able to support your mother and she was a pleasure to know and look after.

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Review of
Home Instead (Lewes District & Uckfield)
from Antony W (Nephew of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Home Instead and their Care Professionals (CP) transformed my Aunt's quality of life in the last 6 months living at home. All of the CPs were kind, compassionate, practical and most importantly offered my Aunt company and made her laugh, something my Aunt loved to do. As the organiser of my Aunt's care

I found Home Instead not only a pleasure to deal with they were quick to adapt their approach as my Aunt's needs changed. Just a shame that this care in the home couldn't have gone on for a bit longer! Keep up the good work - you do make a huge difference. Thank you.

Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you so much for taking the time to share such a thoughtful review. It means a great deal to know that our support made a positive difference to both your Aunt and your family.We also really appreciate your kind words about our team's communication and flexibility. Ensuring that care evolves with our clients' needs is at the heart of what we do! We'll be sure to share your lovely feedback with all the team members involved.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from E W (Client) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Since using Home Instead, I have been more than satisfied with the service I have received. My carer is extremely kind and quickly identifies jobs that need doing, cooks for me expertly, does all my laundry and ironing and helps me control my wilful cat. She also offers companionship and encouragement.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that the service you receive continues to reflect the standard we aim to deliver and that our care professionals provide both practical support and valued companionship. Delivering reliable, attentive care that responds to individual needs is central to our approach, and it is good to know this has been reflected in your experience. Your comments will be shared with the team, as maintaining this level of care and consistency remains a priority for us.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Brenda C (Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I was very satisfied. Everybody that I met or had dealings with were very nice and caring. All of the staff were very friendly.
I would recommend Home Instead to anyone that needs support in their own home, because there's nothing like being able to stay independent.

Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your experience of our service met your expectations and that our team were supportive, friendly, and caring throughout. Supporting people to remain independent in their own homes is central to our approach, and we are glad this was reflected in the care you received. We appreciate your recommendation and will ensure your comments are shared with the team, as maintaining this standard of care is a priority for everyone involved.

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Review of
Home Instead (Bexhill & Hastings)
from Wendy M (Daughter of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the help and support my mum has received from Home Instead, Bexhill for the last three years.
The first year was for companionship, and the last two years it has been stepped up to personal care, meal preparations, checks on medication, and visits to the doctors etc.
I live

a long way from Bexhill and Home Instead have enabled my mum to stay healthy in her own home, where she feels safe and happy.
I have always found the care pros very friendly, professional and caring. I am hoping that with this support my mum will be able to stay in her own home for many years to come.
A big thank you to Home Instead.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you ever so much for taking the time to leave this lovely review - I will pass your kind words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Tracey M (Solicitor of Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you for taking the time to leave such a lovely review and I will pass your kind words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Derek W (Client) published on 15 July 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the care and kindness that I have received and consider myself lucky to have found the manager and her team. I will be working with the manager to put in place a care package tailored to my specific needs when I am finally discharged from the hospital.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you for taking the time to leave your review which is appreciated, and we look forward to supporting you on your return home.

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Review of
Home Instead (Bexhill & Hastings)
from Claire S (Daughter of Client) published on 15 July 2025 Submitted via Website • Report

Overall Experience

The Home Instead team have been a pleasure to deal with. They provide excellent home care for my parents enabling them to stay living independently in their own home. The carers have been chosen carefully and they get on very well with my parents. They carry out two visits a day and give them their

medication. They help with general household chores and spend quality time chatting to my parents demonstrating great listening skills. The carers update the webpage at every visit which we can access to monitor my parents care and needs. This is an excellent service which has been a lifesaver for us all. Would highly recommend this company.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you very much for taking the time to leave such a lovely review. I will pass your words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Jenny A (Solicitor of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Home Instead has been instrumental in providing excellent support for our client at home. Their services go beyond companionship, encompassing a range of assistance with daily living. As a result, our client enjoys a significantly improved quality of life.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you ever so much for leaving such a wonderful review. Caroline

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Home Care Providers Owned by Home Instead in East Sussex

Home Instead Locations in East Sussex (5)

Home Instead Reviews in East Sussex (237)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Bexhill & Hastings)

Home Instead (Lewes District & Uckfield)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Awards / Recognitions (9)

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