Home Instead in East Sussex | 5 Home Care Providers

Review of
Home Instead (Bexhill & Hastings)
from Tracey M (Solicitor of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review and I will pass your kind words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Derek W (Client) published on 15 July 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care and kindness that I have received and consider myself lucky to have found the manager and her team. I will be working with the manager to put in place a care package tailored to my specific needs when I am finally discharged from the hospital.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review which is appreciated, and we look forward to supporting you on your return home.

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Review of
Home Instead (Bexhill & Hastings)
from Claire S (Daughter of Client) published on 15 July 2025

Submitted via Website • Report

Overall Experience

The Home Instead team have been a pleasure to deal with. They provide excellent home care for my parents enabling them to stay living independently in their own home. The carers have been chosen carefully and they get on very well with my parents. They carry out two visits a day and give them their

medication. They help with general household chores and spend quality time chatting to my parents demonstrating great listening skills. The carers update the webpage at every visit which we can access to monitor my parents care and needs. This is an excellent service which has been a lifesaver for us all. Would highly recommend this company.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you very much for taking the time to leave such a lovely review. I will pass your words on to the team.

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Review of
Home Instead (Bexhill & Hastings)
from Katharine S (Niece of Client) published on 15 July 2025

Submitted via Website • Report

Overall Experience

We have been with Home Instead Hastings since August of 2024. We were worried about my Aunt, who is having issues with her memory. It has been important to us to help her stay in her home as long as possible, as she is fiercely independent and physically very active. We have been very satisfied with

the service which provides the support she needs and gives regular reports to us here in Canada through the app and through emails.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you so much for taking the time to leave a lovely review.

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Review of
Home Instead (Bexhill & Hastings)
from Jenny A (Solicitor of Client) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Home Instead has been instrumental in providing excellent support for our client at home. Their services go beyond companionship, encompassing a range of assistance with daily living. As a result, our client enjoys a significantly improved quality of life.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for leaving such a wonderful review. Caroline

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Review of
Home Instead (Bexhill & Hastings)
from S P (Wife of Client) published on 11 July 2025

Submitted via Website • Report

Overall Experience

We have been using Home Instead for quite a while now and are delighted with their approach. The carers are always gentle, attentive, thoughtful and caring. The management is able to react to a request for more help in good time and they have never let us down.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave such a lovely response. Caroline

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Review of
Home Instead (Bexhill & Hastings)
from H C (Daughter of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Home Instead have been supporting my father over the last three plus years. Their Care Professionals are extremely well matched according to my fathers needs and all have been consistent in their high standards of care. They treat my father and myself with dignity and respect, carefully listening

to all his needs and my requests - of which there are many, due to the high standards that I require.

Communication between the Care Professionals is live and kept up-to-date, I therefore do not keep having to repeat myself. I cannot fault any one of them during this whole period, they are a pleasure to have here. The care plan is constantly updated due to his health, deterioration and needs which are changing rapidly. Occasionally in the past, communication and changes to times have not always been 100%, but are much better of late.

I highly recommend Home Instead who are far superior to any other agency in this area.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely reply. We are happy to be involved with supporting your Dad and you.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from B C (Client) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

Happy with the support.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Mark J (Son of Client) published on 27 June 2025

Submitted via Website • Report

Overall Experience

I'm very happy to give Home Instead a five star review across the board. My wife and I reached out to them after bringing my elderly mother down to live with us in the wake of the death of my father. Mum, an erudite and intelligent woman, was suffering with dementia and in the final two years of her

life became partially, then wholly bed-ridden. H.I. helped us adapt to these changing and challenging circumstances with kindness, insight and professionalism. Each care worker brought the warmth of their own personality to the job; my wife, young daughter and I very much thought of them as friends. Their care for mum was authentic and unforced; while entirely professional the sensibility was more of friendly neighbours or relatives calling by to help, rather than staff recruited by a business. The backroom staff in the office were also excellent; pleasant to deal with, competent and flexible if our requirements suddenly shifted. TLDR; I am extremely thankful we engaged Home Instead.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for taking the time to review our service - and for the lovely feedback that we will pass on to the Care Professional team.With our best regards. - team

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from J R (Client) assisted by family/friend published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I have found staff to be pleasant & efficient. They have been very reliable, always on time and supportive. They have been willing to make necessary changes at short notice.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from Angela E (Wife of Client) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

The care package was set up quickly and efficiently which was important as my husband suddenly took a turn for the worst. But more importantly the care was amazing. They were all kind + considerate and very professional. Plus timetable was set up + they were always on time. Very pleased with this service.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from James K (Son of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience

My sister and I engaged with Home Instead upon a recommendation of a good friend and neighbour who, themselves, used HI. Our father was in the later stages of life and required a delicate, but understanding, touch. It was clearly apparent that the senior personnel at HI were adept and professional.

Furthermore, the carers who tended to my father were attentive, caring and professional.
We're dealing with personalities, both that of the Client and also that of the carer. It is important to ensure you achieve the right 'compatible' fit to get the most out of this relationship. Don't be afraid to mention this, HI 'get it' and ensure compatibility.
For us, it was new territory and we fully appreciated the help and guidance.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words, which we'll pass on to the team. We were so pleased to be able to help - and appreciate you taking the time to review us.

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Review of
Home Instead (Lewes District & Uckfield)
from H P (Wife of Client) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience

General difficulty with caring as a profession, is how to further client's improvement, ie a bit of encouraging, prompting, whilst still being caring. Some carers seem to do too much for my husband, ie dressing, undressing, washing, standing up, encouraging him unintentionally to be a bit passive &

hindering progress. A difficult balance.
Also, most cut short time with him, because of lack of time to motor to next client & some spend up to 1/4 hours writing up the notes, which could cut time short with the client.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from B L (Client) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

In the short time we have been using the service I have found the care and service to be excellent.

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Review of
Home Instead (Crowborough, Tenterden & Rye)
from J L (Client) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Up to now, my experience of 2 weeks has only been excellent, very kind and helpful.

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Review of
Home Instead (Eastbourne & Hailsham)
from D H (Daughter of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience

We currently have two caregivers who attend our mother's home. Both are wonderful people who care and provide support for mum and all the family in various ways including companionship to mum, domestic household chores and personal care as required. Both the current and previous caregivers, especially

one in particular have been both professional and supportive in their roles looking after our late father and now our mum and we cannot thank the director of care and her team enough for the peace of mind that they give us in knowing our mum is looked after by all of the team.

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Martin A (Son of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Over the several years of having Home Instead provide care for our mother we have been very impressed.

Every member of staff has always ensured every aspect is attended to with the utmost level of care and attention.

We are particularly pleased with the proactive nature of the care where health

and diet issues are fed back, allowing us to take the required action.

Care providers take time to engage with mum and stimulate her mentally - so important with someone with dementia. They demonstrate patience and empathy and seem genuinely invested in mum's wellbeing.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

What lovely feedback - thanks so much. Much appreciated by the whole team!

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Review of
Home Instead (Brighton, Hove and Shoreham)
from Paul H (Son of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

I have given five stars for several reasons. First, the quality of staff is second to none. This means you get professional but friendly people who have to deal with many different clients yet are able to adapt to the needs and circumstances of specific individual needs. Second, communication with clients

and relatives is first class, both in terms of reacting but perhaps more importantly proactively supporting and offering new assistance and experiences. Third, the support is so good as to give myself and my brother full confidence to take badly needed respite time and not worry at all. Linked to this is the relationships we have been able to build with individual carers and management staff who consistently perform at the highest levels. Finally, the thing I cherish most is that all the carers and other staff are real and sincere people who engage with all of us at just the right level which makes things so much easier for my Dad and his two sons.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We really appreciate your kind words, and taking the time to provide such a thoughtful review. It's our pleasure to support you all as a family. Thanks!

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Review of
Home Instead (Eastbourne & Hailsham)
from Sue R (Daughter of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

Our family had no previous experience of engaging with Care Providers, when we found ourselves needing to find support for Mum at short notice. Home Instead helped us all to find our way, right from our first conversation, reassuring us they would be able to pull together a care package that met the

immediate needs of Mum, that could be adapted and flexed as we got to know each other better and as Mum's needs changed over time.
Mum (and Dad) have been quite reluctant to accept the need for care in their home and that's where Home Instead's experience has been really valuable. The team take time to introduce themselves, get to know Mum and Dad and work at building a really good rapport with them both. Communication between Home Instead, Mum and Dad and the wider family has always been excellent and consistent, enabling two-way exchange of information that builds trust and most importantly provides best support for Mum.
We couldn't be more happy with the support we receive.

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Review of
Home Instead (Eastbourne & Hailsham)
from K N (Daughter of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

I am very happy with the high standard of care my mother receives from all the care professionals who support her. They are caring and responsive to all her changing needs. When she has needed extra hours of support on leaving hospital, Home Instead have been able to arrange this at short notice. The

staff in the office are very friendly and have been able to progress issues with other agencies. I have recommended Home Instead to friends as they really deliver outstanding service and support.

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Home Care Providers Owned by Home Instead in East Sussex

Home Instead Locations in East Sussex (5)

Home Instead Reviews in East Sussex (223)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Bexhill & Hastings)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Lewes District & Uckfield)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Crowborough, Tenterden & Rye)

Home Instead (Eastbourne & Hailsham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Brighton, Hove and Shoreham)

Home Instead (Eastbourne & Hailsham)

Home Instead (Eastbourne & Hailsham)

Awards / Recognitions (9)

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