Home Care Providers Owned by Home Instead in East Sussex

My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was exemplary. The carer arrived every morning at 10:30 am and would help him get washed, dressed and come downstairs on his chairlift. They were all unfailingly kind, patient and understanding, and he was extremely happy receiving their support. They all followed his planned daily routine with the utmost diligence and sensitivity, and were always ready to listen and advise whenever I had any concerns. I will be forever grateful for all their wonderful support.

We first engaged assistance from Home Instead some years ago when my parents needed basic help in living at home. Sadly my mother died five years ago and since then Home Instead have provided increasing care sessions to support my father who is now 102 years old. Their carers have all been professional and cheerful, attentive to my father's needs. There is no doubt that they have ensured he can remain living happily in his own home, which is what he wants to do. The carers and the office team have also provided huge support to myself as his primary carer, helping me to navigate the best solutions for his health and well-being. The cost of all home care is expensive but Home Instead does provide a high quality, personal and very responsive service.

I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and support we have received and the care provided to Mum has proved invaluable in ensuring that, with appropriate support, Mum can continue to live independently in her own home, which is her preferred choice. None moreso than currently during the absence of Mum's long term cleaning lady for 4 weeks, whilst visiting her Daughter in Australia! One of Mum's regular carers signed up for extra hours to fill the breach, and has fulfilled that role seamlessly along with her regular care duties. At 89 and virtually housebound, the thought of change in routine can be extremely unsettling and challenging for our loved ones and that in turn affects those around them, leading to what can be a very difficult time for all involved. In the event Mum has benefited from the reassurance provided by her carer, as have we knowing that she is well-cared for and content.

The last couple of months saw a deterioration in his condition, and I've really appreciated the support which has been given, not only to him, but also to me. I've not felt 'on my own'. The managers and office staff are very approachable and always helpful, by phone or by email, and in his home, everything is done in a professional manner, with gentleness and respect. I could not ask for more!

They are not the cheapest company but they give attention to the smallest detail of the client's needs and wishes.

The service has been very good. Contact has been prompt and the service very professional.

Have been very impressed with our first three months. The senior care manager has been an active carer before hand-off to wider team, which gives great confidence. Other carers have so far been excellent. Communication and transparency have been very good, and late notice respite cover was provided with no problems. Also nice to form relationships with the owner, who has been in regular touch throughout.

Mum is very happy with the service provided by Home Instead. She has a carer for light duties/companionship for an hour twice weekly. Her carer is friendly and polite and will do her utmost to ensure that mum's needs are met during the time she is with her. Mum appreciates the outings to the supermarket with her carer, which the would be unable to do by herself. Home Instead staff have always bean willing to listen and will tailor their service to mum's requirements. Management are very accommodating to changes in mum's needs.

Our family contacted Home Instead Bexhill when we became worried about my aunt. She lives alone in England and we are all in Canada. We were able to set up daily visits with care pros who helped her organize her day and her meals, made sure there was food in the fridge, helped her sort her mail, administered medications, accompanied her to health appointments, and helped her get out for various social times with friends. Sometimes all that was needed was a shared cup of coffee and a natter, and that was just fine. We were very happy with the service. The care pros were friendly and punctual, and were always willing to do the various things that needed doing to help my aunt live a full and active life. We especially liked being able to see the activities of each day, and how my aunt was faring, through the client portal. We would certainly recommend this service to others in our situation.

Home Instead have been coming to my mother twice a day since April. They are vital to my mother's independence and safety. The carers are compassionate and willing to go the extra mile. My mother particularly likes the same person, where possible, coming. They build up a trust and friendship.

Home Instead cared for my husband for over nine months. A small number of people looked after him, each well-trained, thoughtful, and above all cheerful. They got to know what my husband liked to do, walked with him to his favourite cafe, cared for him and improved the quality of his life. When there was an emergency they did everything they could to help. I am completely grateful to them for their kind and generous care which extended to the way they treated me,

We were very happy with the thoughtful and professional way in which my mother's care plan was arranged and implemented. All the carers were kind, thoughtful and caring, making my mother feel very comfortable and safe. We would certainly use their services again and would happily recommend them.

Thanks for your support which has enabled me to have breaks and keep in touch with friends.

Recently they have carried out a 3 monthly review of their service with us which enabled both mum and us to share views during a very positive meeting.

The carers used an online App so that I knew daily how she was and also anything that needed my attention.

Home Instead and their Care Professionals (CP) transformed my Aunt's quality of life in the last 6 months living at home. All of the CPs were kind, compassionate, practical and most importantly offered my Aunt company and made her laugh, something my Aunt loved to do. As the organiser of my Aunt's care I found Home Instead not only a pleasure to deal with they were quick to adapt their approach as my Aunt's needs changed. Just a shame that this care in the home couldn't have gone on for a bit longer! Keep up the good work - you do make a huge difference. Thank you.

Since using Home Instead, I have been more than satisfied with the service I have received. My carer is extremely kind and quickly identifies jobs that need doing, cooks for me expertly, does all my laundry and ironing and helps me control my wilful cat. She also offers companionship and encouragement.

I would recommend Home Instead to anyone that needs support in their own home, because there's nothing like being able to stay independent.

A big thank you to Home Instead.

Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!