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Home Care Providers Owned by Home Instead in East Sussex

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in East Sussex

Only the locations & reviews in East Sussex for Home Instead are showing below.

View the details of all 242 locations (with 12303 reviews) owned by Home Instead

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Home Instead Locations in East Sussex (5)

5 Home Care Providers owned by Home Instead in East Sussex
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Home Instead (Bexhill & Hastings)
Charter House, 43 St Leonards Road, Bexhill-on-Sea TN40 1JA 
9.9 52 reviews
Home Instead (Bexhill & Hastings), Bexhill-on-Sea, East Sussex
"I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and…"   Read all 52 reviews

Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at ... Read more

Care Provided
  • Live-in Care
  • Dementia
Home Instead (Crowborough, Tenterden & Rye)
22 Basepoint Business Centre, Pine Grove, Crowborough TN6 1DH 
9.7 18 reviews
Home Instead (Crowborough, Tenterden & Rye), Crowborough, East Sussex
"Have been very impressed with our first three months. The senior care manager has been an active carer before hand-off to wider team, which…"   Read all 18 reviews
  • Visiting Care from £37 / hour
  • Live-in Care from £1,700 / week

Home Instead is part of a worldwide organisation, but the local office in Crowborough is serving Crowborough, Wadhurst, Heathfield, Tenterden, Cranbrook, Biddenden, Hawkhurst, Rye, and the ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Brighton, Hove and Shoreham)
Waterside House, Basin Road North, Hove, Brighton BN41 1UY 
10 68 reviews
Home Instead (Brighton, Hove and Shoreham), Brighton, East Sussex
"We first engaged assistance from Home Instead some years ago when my parents needed basic help in living at home. Sadly my mother died…"   Read all 68 reviews
  • Visiting Care from £34.75 / hour
  • Live-in Care from £1,500 / week

Home Instead (Brighton, Hove and Shoreham) offers a range of tailored care and support services to people in their own homes, enabling individuals to continue to lead independent, safe and happy ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Lewes District & Uckfield)
Suite 5, Ash House, The Broyle, Ringmer, Lewes BN8 5NN 
9.7 35 reviews
Home Instead (Lewes District & Uckfield), Lewes, East Sussex
"My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was…"   Read all 35 reviews

Home Instead Lewes District and Uckfield empowers older adults to maintain their independence at home by providing personalised support with daily tasks. The dedicated Care Professionals offer more ... Read more

Care Provided
  • Live-in Care
  • Dementia
Other Home Care Groups you may be interested in:
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Alcedo Care

Home Instead Reviews in East Sussex (240)

9.5

Home Instead has a Group Review Score of 9.5 (9.519) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Lewes District & Uckfield)

from Susan S (Wife of Client) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a client of Home Instead from 8th April 2024 until his death on 2nd December 2026, and the care which he received was exemplary. The carer arrived every morning at 10:30 am and would help him get washed, dressed and come downstairs on his chairlift. They were all unfailingly kind,
patient and understanding, and he was extremely happy receiving their support. They all followed his planned daily routine with the utmost diligence and sensitivity, and were always ready to listen and advise whenever I had any concerns. I will be forever grateful for all their wonderful support.
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Review of

Home Instead (Brighton, Hove and Shoreham)

from Rosalind T (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first engaged assistance from Home Instead some years ago when my parents needed basic help in living at home. Sadly my mother died five years ago and since then Home Instead have provided increasing care sessions to support my father who is now 102 years old. Their carers have all been professional
and cheerful, attentive to my father's needs. There is no doubt that they have ensured he can remain living happily in his own home, which is what he wants to do. The carers and the office team have also provided huge support to myself as his primary carer, helping me to navigate the best solutions for his health and well-being. The cost of all home care is expensive but Home Instead does provide a high quality, personal and very responsive service.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)It's been our pleasure to support your father - and thanks for taking the time to acknowledge the team. All the best. Liz
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Review of

Home Instead (Bexhill & Hastings)

from Anne P (Daughter of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere thanks to the Home Instead care agency in Bexhill. Over the last couple of years the guidance and support we have received and the care provided to Mum has proved invaluable in ensuring that, with appropriate support, Mum can continue to live independently in her own
home, which is her preferred choice. None moreso than currently during the absence of Mum's long term cleaning lady for 4 weeks, whilst visiting her Daughter in Australia! One of Mum's regular carers signed up for extra hours to fill the breach, and has fulfilled that role seamlessly along with her regular care duties. At 89 and virtually housebound, the thought of change in routine can be extremely unsettling and challenging for our loved ones and that in turn affects those around them, leading to what can be a very difficult time for all involved. In the event Mum has benefited from the reassurance provided by her carer, as have we knowing that she is well-cared for and content.
Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Many thanks for taking the time to leave your lovely review and we are happy to know that stepping up your Mum's support recently with her regular Care Professional made such a difference. We always aim to go above and beyond.
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Review of

Home Instead (Brighton, Hove and Shoreham)

from Anthea S (Daughter of Client) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the care provided for my father by Home Instead. I am so grateful to have had the company recommended to me, when I was realising some sort of care would be required. Every effort has been put into understanding him, getting to know him, and matching CarePros to his needs
and personality. They are all lovely!
This has been really appreciated, both by myself, and by my father - who now genuinely looks forward to their visits, and responds well to the interest shown in him, and happily hears snippets of what's going on in their life as well.
The last couple of months saw a deterioration in his condition, and I've really appreciated the support which has been given, not only to him, but also to me. I've not felt 'on my own'. The managers and office staff are very approachable and always helpful, by phone or by email, and in his home, everything is done in a professional manner, with gentleness and respect. I could not ask for more!
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)What very kind words Anthea - many thanks for taking the time to review us, and we'll ensure all the team get your feedback. It is a pleasure to support your father, and lovely to work as a team with you. Our work is not easy but feedback like this makes it even more worthwhile :-)
Much appreciated
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Review of

Home Instead (Brighton, Hove and Shoreham)

from C T (Daughter of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall experience of Home Instead has been very good. All the care givers understand the needs of the client. Communication between office and care givers is excellent. Even if I as a family member phone the office with any concerns either for the client or my general welfare, the office staff will
listen with empathy and understanding.
They are not the cheapest company but they give attention to the smallest detail of the client's needs and wishes.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)Thanks for your lovely words - much appreciated by the whole team
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Review of

Home Instead (Lewes District & Uckfield)

from Peter H (Husband of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been very good. Contact has been prompt and the service very professional.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you so much for your positive feedback. We are pleased to hear that you found our service prompt and professional - your comments will be shared with the team.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from A M (Client) assisted by family/friend published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very impressed with our first three months. The senior care manager has been an active carer before hand-off to wider team, which gives great confidence. Other carers have so far been excellent. Communication and transparency have been very good, and late notice respite cover was provided
with no problems. Also nice to form relationships with the owner, who has been in regular touch throughout.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your first three months with us have reflected the level of care and professionalism we aim to provide. Continuity, clear communication, and transparency are central to how we work, and it is good to know these have given you confidence in the service, together with our focus on responsive support, including short notice cover when required. We are pleased that regular contact from the leadership team has supported clear communication and continuity of care throughout this period. Your comments will be shared internally, as maintaining this approach remains a priority for us.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from F J (Daughter of Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is very happy with the service provided by Home Instead. She has a carer for light duties/companionship for an hour twice weekly. Her carer is friendly and polite and will do her utmost to ensure that mum's needs are met during the time she is with her. Mum appreciates the outings to the supermarket
with her carer, which the would be unable to do by herself. Home Instead staff have always bean willing to listen and will tailor their service to mum's requirements. Management are very accommodating to changes in mum's needs.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your mother is happy with the support she receives and that the companionship and practical assistance provided are meeting her needs. Supporting independence and wellbeing through flexible, person centred care is central to our approach, and it is good to know this has been reflected in the outings and support she receives. We are also pleased that our team and management have been responsive to changes in her needs, as adapting care appropriately is an essential part of how we work.
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Review of

Home Instead (Bexhill & Hastings)

from Kate S (Niece of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family contacted Home Instead Bexhill when we became worried about my aunt. She lives alone in England and we are all in Canada. We were able to set up daily visits with care pros who helped her organize her day and her meals, made sure there was food in the fridge, helped her sort her mail, administered
medications, accompanied her to health appointments, and helped her get out for various social times with friends. Sometimes all that was needed was a shared cup of coffee and a natter, and that was just fine. We were very happy with the service. The care pros were friendly and punctual, and were always willing to do the various things that needed doing to help my aunt live a full and active life. We especially liked being able to see the activities of each day, and how my aunt was faring, through the client portal. We would certainly recommend this service to others in our situation.
Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you so much for your lovely review and for taking the time to write such a recommendation. It was our pleasure to support your Aunt and thank you for choosing Home Instead.
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Review of

Home Instead (Lewes District & Uckfield)

from Jackie P (Daughter of Client) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been coming to my mother twice a day since April. They are vital to my mother's independence and safety. The carers are compassionate and willing to go the extra mile. My mother particularly likes the same person, where possible, coming. They build up a trust and friendship.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you for your lovely feedback. Were so pleased to hear that our Care Professionals are supporting your mothers independence and safety, and that continuity of care has helped build trust and friendship. Your kind words will be shared with the team.
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Review of

Home Instead (Lewes District & Uckfield)

from V A (Wife of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead cared for my husband for over nine months. A small number of people looked after him, each well-trained, thoughtful, and above all cheerful. They got to know what my husband liked to do, walked with him to his favourite cafe, cared for him and improved the quality of his life. When there
was an emergency they did everything they could to help. I am completely grateful to them for their kind and generous care which extended to the way they treated me,
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you for your kind and thoughtful review. Were so pleased to hear that our Care Professionals made a positive difference to your husbands quality of life and that you felt supported throughout. Your appreciation means a great deal to us, and we will be sure to share your feedback with the team.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from Alison H (Daughter of Client) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the thoughtful and professional way in which my mother's care plan was arranged and implemented. All the carers were kind, thoughtful and caring, making my mother feel very comfortable and safe. We would certainly use their services again and would happily recommend them.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your mothers care plan was arranged and delivered in a thoughtful and professional manner, and that she felt comfortable and safe with our care professionals. Providing well planned, person centred care is central to how we work, and it is reassuring to know that you would choose our services again. We appreciate your recommendation, and your comments will be shared with the team, as maintaining this level of care remains a priority for us.
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Review of

Home Instead (Lewes District & Uckfield)

from Adrian B (Husband of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has had a positive service from Home Instead since it started in March 2025. She has been accompanied to and from a weekly choir she likes to attend and from a well being in nature group she also likes to attend. With the latter there was a blip at the beginning because my wife would leave the
group early and miss the carer picking her up, which was resolved eventually by the carer staying with her for the group and accompanying her home, which worked well, as did having an older carer accompanying her. My wife was not against having a younger carer but found it easier to relate to an older carer and has definitely clicked with her and has achieved a warm relationship which has been beneficial to her and me.
During review discussions with senior staff I have found them very supportive, understanding and flexible and appreciated and learnt from the good advice given.
Thanks for your support which has enabled me to have breaks and keep in touch with friends.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Dear Adrian, thank you for sharing such a thoughtful review. We are pleased that your wife has built a warm and supportive relationship with her Care Professional and we are so pleased to hear that our team's flexibility and guidance has been helpful for you both. Your positive feedback will be shared with the team. Best wishes, Alison.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from Tim D (Son of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead (HI) for the last 3 months. They started visiting our mother twice a week and another care company were also doing similar on different days. It became apparent that HI were providing a far superior service so we decided to give all 4 days to them. We feel that HI have
given us excellent customer service from the 'office' and equally from the carers themselves.
We particularly like the online communications following each visit as well as the notebook set up in mums home.
The carers go that next step and not only give the service requested but also have taken on themselves to play cards and scrabble with mum.
Recently they have carried out a 3 monthly review of their service with us which enabled both mum and us to share views during a very positive meeting.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)Thank you, Tim, for taking the time to share such a thoughtful review. We are delighted to hear that the family are pleased with the support provided to your mother, and it truly reinforces our confidence that the care we deliver is making a meaningful difference. Your feedback about the recent service review is also much appreciatedwe value every opportunity to listen and ensure our care continues to evolve with each clients needs. I will share your kind words with the whole team; it means a great deal to everyone involved to know that our approach is making a positive impact.
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Review of

Home Instead (Brighton, Hove and Shoreham)

from Laura R (Daughter of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the people at Home Instead who cover Brighton. Initially my mum only needed one visit a day but was very reluctant to accept help. The managers and carers were very supportive in developing a plan to give her the help she needed in a way that suited her best. Later as her
needs increased the whole team supported me in ensuring that she had everything she needed to remain in her own home, even as her health deteriorated, just as she wanted. Paula and Loretta who were her principal live in carers were outstanding in the care and comfort they gave her.
The carers used an online App so that I knew daily how she was and also anything that needed my attention.
Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)Many thanks Laura for taking the time to pass on your kind thoughts - much appreciated by the whole team., and I will ensure your praise is passed on. We were delighted to be able to support your mother and she was a pleasure to know and look after.
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Review of

Home Instead (Lewes District & Uckfield)

from Antony W (Nephew of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead and their Care Professionals (CP) transformed my Aunt's quality of life in the last 6 months living at home. All of the CPs were kind, compassionate, practical and most importantly offered my Aunt company and made her laugh, something my Aunt loved to do. As the organiser of my Aunt's care
I found Home Instead not only a pleasure to deal with they were quick to adapt their approach as my Aunt's needs changed. Just a shame that this care in the home couldn't have gone on for a bit longer! Keep up the good work - you do make a huge difference. Thank you.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)Thank you so much for taking the time to share such a thoughtful review. It means a great deal to know that our support made a positive difference to both your Aunt and your family.We also really appreciate your kind words about our team's communication and flexibility. Ensuring that care evolves with our clients' needs is at the heart of what we do! We'll be sure to share your lovely feedback with all the team members involved.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from E W (Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since using Home Instead, I have been more than satisfied with the service I have received. My carer is extremely kind and quickly identifies jobs that need doing, cooks for me expertly, does all my laundry and ironing and helps me control my wilful cat. She also offers companionship and encouragement.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that the service you receive continues to reflect the standard we aim to deliver and that our care professionals provide both practical support and valued companionship. Delivering reliable, attentive care that responds to individual needs is central to our approach, and it is good to know this has been reflected in your experience. Your comments will be shared with the team, as maintaining this level of care and consistency remains a priority for us.
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Review of

Home Instead (Crowborough, Tenterden & Rye)

from Brenda C (Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very satisfied. Everybody that I met or had dealings with were very nice and caring. All of the staff were very friendly.
I would recommend Home Instead to anyone that needs support in their own home, because there's nothing like being able to stay independent.
Reply from Leila Fatehi, Owner at Home Instead (Crowborough, Tenterden & Rye)We are pleased to hear that your experience of our service met your expectations and that our team were supportive, friendly, and caring throughout. Supporting people to remain independent in their own homes is central to our approach, and we are glad this was reflected in the care you received. We appreciate your recommendation and will ensure your comments are shared with the team, as maintaining this standard of care is a priority for everyone involved.
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Review of

Home Instead (Bexhill & Hastings)

from Wendy M (Daughter of Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the help and support my mum has received from Home Instead, Bexhill for the last three years.
The first year was for companionship, and the last two years it has been stepped up to personal care, meal preparations, checks on medication, and visits to the doctors etc.
I live
a long way from Bexhill and Home Instead have enabled my mum to stay healthy in her own home, where she feels safe and happy.
I have always found the care pros very friendly, professional and caring. I am hoping that with this support my mum will be able to stay in her own home for many years to come.
A big thank you to Home Instead.
Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you ever so much for taking the time to leave this lovely review - I will pass your kind words on to the team.
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Review of

Home Instead (Bexhill & Hastings)

from Tracey M (Solicitor of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!
Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)Thank you for taking the time to leave such a lovely review and I will pass your kind words on to the team.
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Awards / Recognitions (9)

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