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These prices are only a guideline, please contact Home Instead (Crowborough, Tenterden & Rye) to find out the exact price for your requirements.
Home Instead (Crowborough, Tenterden & Rye) has a Review Score of 9.7 (9.718) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Crowborough, Tenterden & Rye) has 13 reviews.
Review from B C (Client) published on 30 June 2025
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Review from J R (Client) assisted by family/friend published on 27 June 2025
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Review from Angela E (Wife of Client) published on 11 June 2025
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Review from B L (Client) published on 5 June 2025
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Review from J L (Client) published on 3 June 2025
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Review from S C (Client) published on 17 April 2025
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Review from C B (Daughter of Client) published on 2 April 2025
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Review from Jo R (Daughter of Client) published on 23 December 2024
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Review from R P (Daughter of Client) published on 11 November 2024
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Review from Janet C (Daughter of Client) published on 1 November 2024
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Review from Jenny P (Daughter of Client) published on 7 October 2024
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Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)
It has been our pleasure to provide support for your mother, our valued client, and previously for your father. We truly appreciate you and your family for being so understanding, and it has been a privilege to care for your mum. She is a delightful person - very pleasant and highly regarded by our care professionals, who always look forward to their visits with her.
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Review from D F (Client) published on 7 October 2024
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Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)
Thank you for your thoughtful feedback and for allowing us the privilege to support you over the past three and a half years. We are delighted to have provided consistent care, even with the challenges posed by limited local staff availability over the past two years. Despite these difficulties, we ensured continuity of care with almost no cancellations, particularly during your recent health challenges related to Covid. Our entire team, including the owner and registered manager, worked closely together to provide round-the-clock support. We also acknowledge the one-time communication issue which occurred about two years ago when there was a brief misunderstanding in the first 30 seconds of a call, where it wasn't immediately clear that the call was from Home Instead. We are pleased that this hasn't happened again and everything has been running smoothly since. Thank you again for trusting us with your care.
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Review from N K (Husband of Client) published on 1 October 2024
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The Review Score of 9.7 (9.718) out of 10 for Home Instead (Crowborough, Tenterden & Rye) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Home Instead (Crowborough, Tenterden & Rye) is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Crowborough, Tenterden & Rye) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportThere are no previous events for Home Instead (Crowborough, Tenterden & Rye)
Recipient:
Home Instead
Date: Friday 30 May 2025 More details
Recipient:
Home Instead
Date: Friday 31 May 2024 More details
Recipient:
Home Instead
Date: Wednesday 31 May 2023 More details
Job Title: Owner
Joined: 2020
Job Title: Senior Care Professional and Trainer
Joined: 2024
Job Title: Support Coordinator
Joined: 2022
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