Home Instead (Crowborough, Tenterden & Rye)

22 Basepoint Business Centre, Pine Grove, Crowborough TN6 1DH
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9.7 13 Reviews
  • Home Instead (Crowborough, Tenterden & Rye), Crowborough
Home Instead is part of a worldwide organisation, but the local office in Crowborough is serving Crowborough, Wadhurst, Heathfield, Tenterden, Cranbrook, Biddenden, Hawkhurst, Rye, and the surrounding areas.

The team offers a range of personalised services, including companionship, home help, personal care, and medication support, all tailored to each individual's needs. To ensure continuity and personalised attention, each client works with a small team of care professionals matched for their compassion, empathy, and dedication to caregiving. Time with clients is never rushed as part-time staff members spend a minimum of one hour per visit, carefully matching care professionals to each client's unique needs.

Established in Crowborough in 2020, the office is part of the Home Instead Care network, which includes over 225 UK locations (as of October 2023) and more than 1,000 worldwide. Home Instead has been recognised as the UK's top performer in Laing & Buisson's analysis of CQC performance and has received a 5 Star "Best Employers in Care" Award (May 2021). The office was first rated “Good” by the CQC in July 2022.

The goal is to enrich the lives of seniors by providing exceptional care that fosters a sense of purpose, well-being, and dignity. The team is proud of its award-winning training and excellent reputation, which enables them to deliver unparalleled care to clients.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Available on request

These prices are only a guideline, please contact Home Instead (Crowborough, Tenterden & Rye) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leila Fatehi (Owner)

Home Instead (Crowborough, Tenterden & Rye) Reviews (13)

9.7

Home Instead (Crowborough, Tenterden & Rye) has a Review Score of 9.7 (9.718) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Crowborough, Tenterden & Rye) has 13 reviews.

Overall Experience

  • 8
  • 5
  • 0
  • 0
  • 0

Date Published

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Review from B C (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the support.

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Review from J R (Client) assisted by family/friend published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff to be pleasant & efficient. They have been very reliable, always on time and supportive. They have been willing to make necessary changes at short notice.

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Review from Angela E (Wife of Client) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package was set up quickly and efficiently which was important as my husband suddenly took a turn for the worst. But more importantly the care was amazing. They were all kind + considerate and very professional. Plus timetable was set up + they were always on time. Very pleased with this service.

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Review from B L (Client) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time we have been using the service I have found the care and service to be excellent.

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Review from J L (Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to now, my experience of 2 weeks has only been excellent, very kind and helpful.

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Review from S C (Client) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find having a very personable career takes the anxiety out of living. It allows my husband and myself to carry on with our activities without worrying about anything else.

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Review from C B (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Home Instead provided all the reassurance I needed that my parents were going to be looked after well. They were thoughtful and professional, and, I think, went the extra mile to make sure that this very elderly couple retained their dignity and self respect.
They provided friendship
and company as well as making sure that my parents were well fed, clean and comfortable.
These were not easy times, but staff were cheerful and compassionate, and improved my parents' quality of life greatly.
I was only sorry that my parents' health and care needs became more than could be provided for at home.

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Review from Jo R (Daughter of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been using Home Instead for 6 months and there has been big improvement on her quality of life and mental well being. Mum has visits 6 days a week and is well supported. It has made her less isolated, enabling her to go for short walks which she was nervous to do before. She has help with
housework and just having some company each day when our family are working gives great peace of mind.

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Review from R P (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home Instead carers who look after my elderly mother are not only well-trained and professional but kind, thoughtful and practical. It is a relief to now be having more hours from this agency as we have the reassurance of reliability of visits and consistency of care, which is really important.
I value knowing exactly who is going in and when and that I would be contacted if any concerns about my mother. Communications seem efficient and it is good to know that my mother's care plan is carefully updated when necessary. Thank you Home Instead, especially for the extra emergency support this summer.

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Review from Janet C (Daughter of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the staff attending to my mum they are all patient and caring. They help to make her day focused and achieve her being able to get some routine in her day. Thank you to the staff much appreciated.

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Review from Jenny P (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that Home Instead care for our mother. They looked after Dad superbly until his death last year; this allowed him to die at home which is what he wanted. Mum wants to continue living at home and that is possible with Home Instead's input. I particularly like the fact that Home Instead
prioritises trusted relationships and they do not accept visits of less than 1 hour. Communication is excellent and Mum always knows who she's going to get and when. Thank you so much to all the staff.

Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)

It has been our pleasure to provide support for your mother, our valued client, and previously for your father. We truly appreciate you and your family for being so understanding, and it has been a privilege to care for your mum. She is a delightful person - very pleasant and highly regarded by our care professionals, who always look forward to their visits with her.

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Review from D F (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff, overall, have been pleasant and helpful and willing to do anything requested.
Cooking skills vary in experience but all carers have agreed to carry out requests as well as possible.
I appreciate the way the agency provided extra support when I was suddenly taken ill with Covid and complications.
Communication
at the agency, with staff and myself not always the best with occasional changes but matters now are much improved and seem satisfactory.

Reply from Shahab Azadi, Support Coordinator at Home Instead (Crowborough, Tenterden & Rye)

Thank you for your thoughtful feedback and for allowing us the privilege to support you over the past three and a half years. We are delighted to have provided consistent care, even with the challenges posed by limited local staff availability over the past two years. Despite these difficulties, we ensured continuity of care with almost no cancellations, particularly during your recent health challenges related to Covid. Our entire team, including the owner and registered manager, worked closely together to provide round-the-clock support. We also acknowledge the one-time communication issue which occurred about two years ago when there was a brief misunderstanding in the first 30 seconds of a call, where it wasn't immediately clear that the call was from Home Instead. We are pleased that this hasn't happened again and everything has been running smoothly since. Thank you again for trusting us with your care.

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Review from N K (Husband of Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent organisation. We have been very grateful for their service. A friendly and efficient service at all times during their welcome visits.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Home Instead (Crowborough, Tenterden & Rye) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Home Instead (Crowborough, Tenterden & Rye) is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Crowborough, Tenterden & Rye) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Leila

Leila Fatehi

Job Title: Owner

Joined: 2020

Taking over as a sole owner in the summer of 2022 and building up the business has been an amazing opportunity to fully engage in my lifelong passion for learning, continuous improvement, supporting the community, leading a team, working in partnership with others, and achieving quality-of-life-enhancing results. This experience has taught me to strive for excellence and inspire, train, and facilitate others to do the same, ensuring our clients receive the highest level of care.


My roles have included customer service, translation, supervision, management, and cultural heritage. I completed my degree in psychology with the goal of providing support for people in need. Helping others has always been my priority and source of energy. My naturally caring and supportive nature led me to pursue a career in this field.

Helen

Helen Wood

Job Title: Senior Care Professional and Trainer

Joined: 2024

After many years working in office administration and management roles outside the care sector, I made a career change in early 2023. Inspired by the experience of caring for my father during his illness, I joined a domiciliary care agency as a Care Worker, where I worked for 18 months before moving into my current role.


I began as a Care Professional and was quickly promoted to Senior Care Professional. I am now training to become our In-House Trainer and currently studying for my NVQ Level 3 in Health and Social Care.


One of my proudest moments has been working with a lovely couple in their late 90s. After one of them experienced a fall and a hospital stay, I supported them in accepting changes and equipment to improve their care — helping them continue living safely at home.


My ethos in care is rooted in empathy, compassion, and treating every client with dignity and respect.

Shahab

Shahab Azadi

Job Title: Support Coordinator

Joined: 2022

I joined the care sector after retraining in Health and Social Care, bringing with me over 14 years of experience in quality and management roles. Since joining Home Instead Crowborough, I’ve been proud to support our team in delivering consistently high standards of care.


I’m passionate about person-centred care and believe in treating every individual with dignity, empathy, and respect. Helping older adults live safely and comfortably at home is incredibly rewarding and drives everything I do in my role.

Frequently Asked Questions about Home Instead (Crowborough, Tenterden & Rye)

What Type of Services does Home Instead (Crowborough, Tenterden & Rye) offer?

Home Instead (Crowborough, Tenterden & Rye) offers Home Care.

How many Carers does Home Instead (Crowborough, Tenterden & Rye) employ?

Home Instead (Crowborough, Tenterden & Rye) employs 12 carers.

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