Home Instead (Crowborough, Tenterden & Rye)
22 Basepoint Business Centre, Pine Grove,
Crowborough
TN6 1DH
Available on request
These prices are only a guideline, please contact Home Instead (Crowborough, Tenterden & Rye) to find out the exact price for your requirements.
Home Instead (Crowborough, Tenterden & Rye) has a Review Score of 9.7 (9.718) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Crowborough, Tenterden & Rye) has 13 reviews.
4.0 out of 5
4.0 out of 5
5.0 out of 5
5.0 out of 5
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4.0 out of 5
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It has been our pleasure to provide support for your mother, our valued client, and previously for your father. We truly appreciate you and your family for being so understanding, and it has been a privilege to care for your mum. She is a delightful person - very pleasant and highly regarded by our care professionals, who always look forward to their visits with her.
4.0 out of 5
Thank you for your thoughtful feedback and for allowing us the privilege to support you over the past three and a half years. We are delighted to have provided consistent care, even with the challenges posed by limited local staff availability over the past two years. Despite these difficulties, we ensured continuity of care with almost no cancellations, particularly during your recent health challenges related to Covid. Our entire team, including the owner and registered manager, worked closely together to provide round-the-clock support. We also acknowledge the one-time communication issue which occurred about two years ago when there was a brief misunderstanding in the first 30 seconds of a call, where it wasn't immediately clear that the call was from Home Instead. We are pleased that this hasn't happened again and everything has been running smoothly since. Thank you again for trusting us with your care.
5.0 out of 5
The Review Score of 9.7 (9.718) out of 10 for Home Instead (Crowborough, Tenterden & Rye) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Crowborough, Tenterden & Rye) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Taking over as a sole owner in the summer of 2022 and building up the business has been an amazing opportunity to fully engage in my lifelong passion for learning, continuous improvement, supporting the community, leading a team, working in partnership with others, and achieving quality-of-life-enhancing results. This experience has taught me to strive for excellence and inspire, train, and facilitate others to do the same, ensuring our clients receive the highest level of care.
My roles have included customer service, translation, supervision, management, and cultural heritage. I completed my degree in psychology with the goal of providing support for people in need. Helping others has always been my priority and source of energy. My naturally caring and supportive nature led me to pursue a career in this field.
After many years working in office administration and management roles outside the care sector, I made a career change in early 2023. Inspired by the experience of caring for my father during his illness, I joined a domiciliary care agency as a Care Worker, where I worked for 18 months before moving into my current role.
I began as a Care Professional and was quickly promoted to Senior Care Professional. I am now training to become our In-House Trainer and currently studying for my NVQ Level 3 in Health and Social Care.
One of my proudest moments has been working with a lovely couple in their late 90s. After one of them experienced a fall and a hospital stay, I supported them in accepting changes and equipment to improve their care — helping them continue living safely at home.
My ethos in care is rooted in empathy, compassion, and treating every client with dignity and respect.
I joined the care sector after retraining in Health and Social Care, bringing with me over 14 years of experience in quality and management roles. Since joining Home Instead Crowborough, I’ve been proud to support our team in delivering consistently high standards of care.
I’m passionate about person-centred care and believe in treating every individual with dignity, empathy, and respect. Helping older adults live safely and comfortably at home is incredibly rewarding and drives everything I do in my role.
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