Home Instead (Bexhill & Hastings)

Charter House, 43 St Leonards Road, Bexhill-on-Sea TN40 1JA
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9.9 50 Reviews
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at home where they are most happy, safe and comfortable. The care is highly personalised and built around the needs of each individual and always in accordance with the client’s wishes and needs.

Home Instead CAREGivers have a heart of gold and are fully trained, referenced and DBS checked. They will visit when you want them to, at a time that is convenient to you and you will always see the same CAREGivers, giving that continuity of care that is so important.

CAREGivers are always introduced to their clients. It is Home Instead's aim is to find a great match in personality and interests so that there is common ground for companionship, conversation and care. All their visits are for a minimum of one hour.

Families can know that their loved ones are in excellent hands, being cared for with respect, dignity and compassion. Home Instead will give you peace of mind when you cannot be there, its CAREGivers will be providing companionship and care as they would to their own loved ones.

At Home Instead, they understand that inviting someone into your home to provide personal care service can be daunting and that is why they only select CAREGivers who have a real caring nature, with empathy and a devotion to providing the highest quality care experience. All CAREGivers have the professional knowledge to take care of people with an understanding of the associated conditions of ageing which can affect activities of daily living.

Whether you want simply a friendly face to have a cup of tea with, or some more in-depth support, please contact the office.
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Care Provided

Types of Home Care

  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Caroline Aherne (Owner/Director)

Home Instead (Bexhill & Hastings) Reviews (50)

Total of 50, showing 1-20
9.9

Home Instead (Bexhill & Hastings) has a Review Score of 9.9 (9.948) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (Bexhill & Hastings) has 50 reviews.

Overall Experience

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50
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Review from Tracey M (Solicitor of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after a number of our clients so very well. They take time to match the correct care giver to the client and always provide updates of how our client are. Thank you to the manager and all the team!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review and I will pass your kind words on to the team.

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Review from Derek W (Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and kindness that I have received and consider myself lucky to have found the manager and her team. I will be working with the manager to put in place a care package tailored to my specific needs when I am finally discharged from the hospital.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review which is appreciated, and we look forward to supporting you on your return home.

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Review from Claire S (Daughter of Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been a pleasure to deal with. They provide excellent home care for my parents enabling them to stay living independently in their own home. The carers have been chosen carefully and they get on very well with my parents. They carry out two visits a day and give them their
medication. They help with general household chores and spend quality time chatting to my parents demonstrating great listening skills. The carers update the webpage at every visit which we can access to monitor my parents care and needs. This is an excellent service which has been a lifesaver for us all. Would highly recommend this company.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you very much for taking the time to leave such a lovely review. I will pass your words on to the team.

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Review from Katharine S (Niece of Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Home Instead Hastings since August of 2024. We were worried about my Aunt, who is having issues with her memory. It has been important to us to help her stay in her home as long as possible, as she is fiercely independent and physically very active. We have been very satisfied with
the service which provides the support she needs and gives regular reports to us here in Canada through the app and through emails.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you so much for taking the time to leave a lovely review.

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Review from Jenny A (Solicitor of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been instrumental in providing excellent support for our client at home. Their services go beyond companionship, encompassing a range of assistance with daily living. As a result, our client enjoys a significantly improved quality of life.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for leaving such a wonderful review. Caroline

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Review from S P (Wife of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for quite a while now and are delighted with their approach. The carers are always gentle, attentive, thoughtful and caring. The management is able to react to a request for more help in good time and they have never let us down.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave such a lovely response. Caroline

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Review from H C (Daughter of Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my father over the last three plus years. Their Care Professionals are extremely well matched according to my fathers needs and all have been consistent in their high standards of care. They treat my father and myself with dignity and respect, carefully listening
to all his needs and my requests - of which there are many, due to the high standards that I require.


Communication between the Care Professionals is live and kept up-to-date, I therefore do not keep having to repeat myself. I cannot fault any one of them during this whole period, they are a pleasure to have here. The care plan is constantly updated due to his health, deterioration and needs which are changing rapidly. Occasionally in the past, communication and changes to times have not always been 100%, but are much better of late.


I highly recommend Home Instead who are far superior to any other agency in this area.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely reply. We are happy to be involved with supporting your Dad and you.

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Review from Tim M (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Home Instead a number of months ago, I have had peace of mind that someone is checking on my mum each week. It's a long round trip from where I live and Mum was getting worried about minor things which she couldn't explain. Now that Home Instead see her each week, they can put her mind
at rest, as well as mine, and I have an extra pair of eyes on her to see how she is doing. My mum has always resisted having help and yet she always looks forward to the visit from Home Instead.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave this lovely review for us - and we are happy to know that our clients family also feel the benefit of our visits to our clients.

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Review from L G (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided care for my mother over the last four years until she, at 97, had to go into residential care. Both my sister and I live in London so any emergency can take time to deal with. We have relied greatly on the help and experience of the CarePros at Home Instead and have never
found them anything but professional, supportive and willing. We would not hesitate to recommend this dedicated group of people.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to give such a lovely reference. With best wishes to your Mum in her new home.

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Review from S M (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead to care for my mum for almost a year and they were absolutely fantastic. Mum was reluctant at first, but soon came to think of the care professionals as friends. They were all very kind and caring and nothing was too much trouble, often completing a phenomenal amount of tasks at
each visit as well as friendship. We were kept fully informed about mum's care at all times. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Many thanks for the review and we will pass your compliments to the team.

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Review from S G (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mum for many years when she was alive and now care for my stepdad. They always go above and beyond with the care they provide. I am alerted if there are any issues so I feel comfortable knowing that my stepdad is safe to remain in his own home, something that he needs for
his overall wellbeing. I cannot recommend them highly enough.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. We are very happy to know that your Stepdad is receiving the support you feel he needs.

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Review from Nicola A (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and the deputy and their caring team enough for the exceptional service they provided for my mum. Their kindness and care gave me the reassurance that she was getting the best support she needed. I highly recommend this excellent local service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave us a review. It was a pleasure to provide the care and support when it was needed.

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Review from Jane M (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the owner and the team, you all really made a huge difference and took lovely care of my mum. I am eternally grateful. The care given to my mum was professional, respectful, flexible and above all done with love & friendship. You went the extra mile frequently too & stepped in when we
needed it often at short notice.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave your review Jane, it is always our privilege to support and care for our clients and thank you for choosing Home Instead.

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Review from Amy B (Niece of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are fantastic. They have provided support for my 94 year old uncle despite his initial reluctance/refusal. He now says they are all angels and he couldn't manage without them! Thank you so much for working with him to find the right carers and level of support. You have made
a huge difference to all our lives. Thank you.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely response and I will certainly also pass your comments on to the team.

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Review from Gillian K (Partner of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would wholeheartedly recommend Home Instead. All staff displayed empathy, kindness and care and my partner immediately felt at ease and very happy to see them. All of the carers who came seemed to have been handpicked for these very qualities and it was the calibre of every single person we met from
Home Instead that shone out!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review and we will pass your comments on on to the team.

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Review from C W (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used Home Instead carers for the last year. From the very start, we were impressed with their attitude. They were kind and thoughtful, involving my parents in decisions. Having strangers in your home is a massive step and admitting you need help with day-to-day tasks is not easy but Home
Instead understood this and made the transition very easy.
Every care pro was thoughtfully matched to my parent's needs and having the same faces (about 6 different people) over the week provided stability but with some variety which worked well.
Home Instead were also very flexible and when it became necessary to dial up the care to more visits this was accommodated almost immediately which we were very grateful for.
Living a fair distance away from my parents was not always easy but being able to log in and check the daily care given meant I could see how they had been, giving me reassurance. When an emergency situation arose the appropriate prompt action was taken.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for the lovely review. Thank you for giving us the opportunity to support your parents and I will pass your kind words on to the team. With very best wishes to you and your family from Caroline and the Home Instead Team.

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Review from Paul E (Son of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely team of Home Instead (Bexhill & Hastings) has provided my mother with outstanding care. The team have assisted my mother to improve on her personal care and assist with activities such as taking her out for social events, getting her hair done and attending doctors’ appointments. Their trustworthy
team is highly commendable for their reassuring companionship, care and daily assistance that helped my mother as her onset of dementia progressed. They made a difference in helping her transition from being an independent person to accepting the required care that she needed. This experience with Home Instead has definitely given her the confidence, security and assurance that receiving care is essential. This made things easier when she had to finally move permanently into a care home.
We are very grateful for the genuine care, kindness and peace of mind that Home Instead have given to our family and especially to my mother. We highly recommend their valuable service.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you Paul for the lovely review. It was our pleasure to be able to support your Mum and we are happy to hear that she is now settled in her new home.

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Review from Trilby B (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Home Instead for my mum and her partners’ in home care at the beginning of 2022. My mum's health had severely deteriorated during the pandemic and I live in Boston, USA. After saving my mum's life, I knew I had to find care where we could all work as a team and I felt like the people I would
be working with would become part of our family. The wonderful human beings I have got to know over the last year have exceeded my expectations- they are both friends and family to not just my mum and her partner but myself! The amazing Care Pros go above and beyond to not appear intrusive - it’s no easy task having people come into your home and follow a care plan. My mum has shown resistance at times but the Care Pros have always managed to work around any problem that has arisen and each and every one have formed a bond with my mum where she actually looks forward to seeing them every day. Ever the professionals but with an infectious sense of humor, these people go the extra mile!

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you ever so much for taking the time to leave this lovely review. We will of course pass on your lovely compliments to the team.

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Review from M B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very understanding of my needs and are not patronizing in any way. They allow me to do as much for myself as possible and do not step in until necessary. They are all very kind, caring and have a good sense of humour which I believe is important in any caring role.
"They never make
a drama out of a crisis".

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for the lovely review and for the kind words for our care professionals which we will of course pass on.

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Review from Sally C (Daughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Bexhill has cared for my mother for almost 2 years and has always provided wonderful care. They matched Mum with a very kind Care Professional, and the continuity of care meant Mum built up a warm relationship with her. Cover was always provided seamlessly if required, and any other Care
Professional who was sent provided the same level of great care. Home Instead kept us in the loop (as we live a distance away) and were always ready to provide any additional help required. I would have no hesitation in recommending Home Instead Bexhill. My Mum has just moved out of the area recently, and we are currently in the process of setting up a similar arrangement with the local Home Instead office as the level of service and care Mum has received in Bexhill has been outstanding.

Reply from Caroline Aherne, Owner/Director at Home Instead (Bexhill & Hastings)

Thank you for taking the time to leave such a lovely review. It was our pleasure to support your Mum and we wish her all the very best in her new home.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Home Instead (Bexhill & Hastings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Home Instead (Bexhill & Hastings) is calculated as follows: ( (91 Excellents x 5) + (5 Goods x 4) ) ÷ 96 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bexhill & Hastings) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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News (2)

News

Previous Events

There are no previous events for Home Instead (Bexhill & Hastings)

Awards / Recognitions (11)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Home Instead

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Meet the Team (1)

Caroline

Caroline Aherne

Job Title: Owner

Hello, I am Caroline and the owner of Home Instead Senior Care in Bexhill, Battle, St Leonards and Hastings and I am proud to have opened this office and to be able bring to the local community the unique experience of Home Instead Senior Care. I have personal experience of caring for a loved one and I know that we get one opportunity to deliver the right type of care to our clients and we strive to do this every time.

We are a local family run office, providing non-medical services to help older people in our local community so they can remain in their own homes where they are most comfortable and happiest.

Many families these days have huge pressures on their time and often don’t live locally to their loved ones. This is why we want to be able to give people peace of mind knowing that when they can’t be there, we will be providing companionship and care services just as they would want.
... Read more

Frequently Asked Questions about Home Instead (Bexhill & Hastings)

What Type of Services does Home Instead (Bexhill & Hastings) offer?

Home Instead (Bexhill & Hastings) offers Home Care.

How many Carers does Home Instead (Bexhill & Hastings) employ?

Home Instead (Bexhill & Hastings) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bexhill & Hastings) to verify any information. View our terms and conditions. Home Instead (Bexhill & Hastings) has an Enhanced Service - more info.