Home Instead (Bexhill & Hastings)

Charter House, 43 St Leonards Road, Bexhill-on-Sea TN40 1JA
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9.9 50 Reviews
  • Home Instead (Bexhill & Hastings), Bexhill-on-Sea
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at home where they are most happy, safe and comfortable. The care is highly personalised and built around the needs of each individual and always in accordance with the client’s wishes and needs.

Home Instead CAREGivers have a heart of gold and are fully trained, referenced and DBS checked. They will visit when you want them to, at a time that is convenient to you and you will always see the same CAREGivers, giving that continuity of care that is so important.

CAREGivers are always introduced to their clients. It is Home Instead's aim is to find a great match in personality and interests so that there is common ground for companionship, conversation and care. All their visits are for a minimum of one hour.

Families can know that their loved ones are in excellent hands, being cared for with respect, dignity and compassion. Home Instead will give you peace of mind when you cannot be there, its CAREGivers will be providing companionship and care as they would to their own loved ones.

At Home Instead, they understand that inviting someone into your home to provide personal care service can be daunting and that is why they only select CAREGivers who have a real caring nature, with empathy and a devotion to providing the highest quality care experience. All CAREGivers have the professional knowledge to take care of people with an understanding of the associated conditions of ageing which can affect activities of daily living.

Whether you want simply a friendly face to have a cup of tea with, or some more in-depth support, please contact the office.

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Care Provided

Types of Home Care

  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Caroline Aherne (Owner/Director)

Home Instead (Bexhill & Hastings) Reviews (50)

Total of 50, showing 41-50
9.9

Home Instead (Bexhill & Hastings) has a Review Score of 9.9 (9.948) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (Bexhill & Hastings) has 50 reviews.

Overall Experience

  • 48
  • 2
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Date Published

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Review from J S (Son of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning I have been impressed how caring and diligent the whole team are, brilliantly organised and flexible, a great weight off my mind.

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Value for Money

Review from E B (Granddaughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (the service user) is very happy with the care she receives from the team at Home Instead. The whole team is caring, friendly and helpful and the management team is caring and efficient. My Aunt and I have total faith in Home Instead which gives us a lot of peace of mind. Home Instead
caregivers accompany her to doctor's appointments, help her with getting dressed, food preparation, shopping etc. I couldn't recommend them more highly and they feel like friends.

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Review from L B (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the caregivers are lovely and treat my Mum like a friend, as well as looking out for her emotional needs. My Mum really likes all the carers and seems happy and healthy since we started using Home Instead. I am kept in constant contact and very happy with the level of care she receives.

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Review from Chris S (Son of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Home Instead Senior Care (Bexhill & Hastings) and their staff highly enough. Not only did they provide outstanding care for my 96-year mother but they bonded with her to the extent it becoming part of our family. Also, as I came from overseas to care for mum, their knowledge and guidance
of the labyrinth of aged care regulations and services was invaluable for me in meeting mum's needs for equipment etc. Mum has moved to Australia and my only regret is that I couldn't move Home Instead Senior Care (Bexhill & Hastings) there as well.

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Review from Annette P (Daughter of Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent. My dad particularly enjoyed the carer's banter and care.

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Review from L F (Daughter of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is fantastic and reliable. The carers are friendly and genuinely really care about their clients. They feel like family now.
The office staff are also extremely knowledgeable and friendly at all times and know me by names. It's a lovely, personable service.
My father is very well looked after
and trusts his carers as well as considered them his friends.

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Treated with Dignity

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Review from P P (Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and useful but new to me.

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Review from Judy N (Daughter of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over a year now and they have never let us down. The staff (all) go above and beyond to be kind and helpful. They are all very polite and pleasant and treat my mum with the utmost respect.
Would highly recommend!!

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Review from C L (Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are wonderful. My caregiver is so kind and she never lets me down. I don't know what I would do without her.

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Review from Stephanie K (Daughter of Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care given to my mother throughout a very difficult period. Carers were excellent, used their initiative, provided solutions and everything was done to a very high standard. Management were equally good.
Home Instead was of a huge benefit both to my mother who needed the care and to her
family who were worried about her.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Home Instead (Bexhill & Hastings) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Home Instead (Bexhill & Hastings) is calculated as follows: ( (91 Excellents x 5) + (5 Goods x 4) ) ÷ 96 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bexhill & Hastings) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (1)

Caroline

Caroline Aherne

Job Title: Owner

Hello, I am Caroline and the owner of Home Instead Senior Care in Bexhill, Battle, St Leonards and Hastings and I am proud to have opened this office and to be able bring to the local community the unique experience of Home Instead Senior Care. I have personal experience of caring for a loved one and I know that we get one opportunity to deliver the right type of care to our clients and we strive to do this every time.


We are a local family run office, providing non-medical services to help older people in our local community so they can remain in their own homes where they are most comfortable and happiest.


Many families these days have huge pressures on their time and often don’t live locally to their loved ones. This is why we want to be able to give people peace of mind knowing that when they can’t be there, we will be providing companionship and care services just as they would want.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bexhill & Hastings) to verify any information. View our terms and conditions. Home Instead (Bexhill & Hastings) has an Enhanced Service - more info.