The whole team is caring, friendly and helpful and the management team is caring and efficientE B(Granddaughter of Client/Service User)
It's a lovely, personable service. My father is very well looked after and trusts his carersL F(Daughter of Client/Service User)
The carers are friendly and genuinely really care about their clients. They feel like family now.L F(Daughter of Client/Service User)
The whole team is caring, friendly and helpful and the management team is caring and efficientE B(Granddaughter of Client/Service User)
It's a lovely, personable service. My father is very well looked after and trusts his carersL F(Daughter of Client/Service User)
The carers are friendly and genuinely really care about their clients. They feel like family now.L F(Daughter of Client/Service User)
Home Instead Bexhill & Hastings is a local, quality home care provider and part of the national, award-winning Home Instead family. They provide support and assistance enabling people to remain at home where they are most happy, safe and comfortable. The care is highly personalised and built around the needs of each individual and always in accordance with the client’s wishes and needs.
Home Instead CAREGivers have a heart of gold...
Care Provided by Home Instead (Bexhill & Hastings)
Types of Home Care
- Live-in Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Prices
Available on request
Contact Home Instead (Bexhill & Hastings) to get a personalised quote:
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Caroline Aherne (Owner/Director)
Home Instead (Bexhill & Hastings) Reviews (52)
Home Instead (Bexhill & Hastings) has a Review Score of 9.9 (9.856) out of 10, based on 17 reviews in the last 2 years.
Over all time Home Instead (Bexhill & Hastings) has 52 reviews.
The agency provided an excellent service to my Mum. Very reliable and understanding of her needs. I have recommended them to a number of friends.
We have had excellent service from the very beginning of contacting Home Instead. The manager was very keen to find out about my mum as a person and what activities she enjoys. All the caregivers have been lovely and the communication between myself and the manager is excellent nothing is too much trouble and I know Mum is in safe hands when I can't be there. Thank you so much.
From the beginning I have been impressed how caring and diligent the whole team are, brilliantly organised and flexible, a great weight off my mind.
All the caregivers are lovely and treat my Mum like a friend, as well as looking out for her emotional needs. My Mum really likes all the carers and seems happy and healthy since we started using Home Instead. I am kept in constant contact and very happy with the level of care she receives.
My grandmother (the service user) is very happy with the care she receives from the team at Home Instead. The whole team is caring, friendly and helpful and the management team is caring and efficient. My Aunt and I have total faith in Home Instead which gives us a lot of peace of mind. Home Instead caregivers accompany her to doctor's appointments, help her with getting dressed, food preparation, shopping etc. I couldn't recommend them more highly and they feel like friends.
I cannot praise Home Instead Senior Care (Bexhill & Hastings) and their staff highly enough. Not only did they provide outstanding care for my 96-year mother but they bonded with her to the extent it becoming part of our family. Also, as I came from overseas to care for mum, their knowledge and guidance of the labyrinth of aged care regulations and services was invaluable for me in meeting mum's needs for equipment etc. Mum has moved to Australia and my only regret is that I couldn't move Home Instead Senior Care (Bexhill & Hastings) there as well.
All the staff were excellent. My dad particularly enjoyed the carer's banter and care.
The office staff are also extremely knowledgeable and friendly at all times and know me by names. It's a lovely, personable service.
My father is very well looked after and trusts his carers as well as considered them his friends.
Very good and useful but new to me.
Would highly recommend!!
They are wonderful. My caregiver is so kind and she never lets me down. I don't know what I would do without her.
Home Instead was of a huge benefit both to my mother who needed the care and to her family who were worried about her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Bexhill & Hastings).
Awards / Recognitions (11)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (1)
Hello, I am Caroline and the owner of Home Instead Senior Care in Bexhill, Battle, St Leonards and Hastings and I am proud to have opened this office and to be able bring to the local community the unique experience of Home Instead Senior Care. I have personal experience of caring for a loved one and I know that we get one opportunity to deliver the right type of care to our clients and we strive to do this every time.
We are a local family run office, providing non-medical services to help older people in our local community so they can remain in their own homes where they are most comfortable and happiest.
Many families these days have huge pressures on their time and often don’t live locally to their loved ones. This is why we want to be able to give people peace of mind knowing that when they can’t be there, we will be providing companionship and care services just as they would want.
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