Home Instead (Lewes District & Uckfield)

Suite 5, Ash House, The Broyle, Ringmer, Lewes BN8 5NN
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9.6 29 Reviews
  • Home Instead (Lewes District & Uckfield), Lewes
Home Instead Lewes District and Uckfield empowers older adults to maintain their independence at home by providing personalised support with daily tasks. The dedicated Care Professionals offer more than just assistance - they bring companionship and dignity to every visit.

Key features:

- Minimum one-hour visits, ensuring quality time and attention
- Non-medical care, personal care and companionship services
- Flexible scheduling to accommodate client preferences
- Expertly trained and compassionate Care Professionals
- Excellent reputation for client satisfaction

Home Instead Lewes District and Uckfield believes in tailoring care to each individual's unique needs. Clients have full control over their care plan, deciding what services they require and when they prefer to receive them. This approach extends to the timing of home visits, allowing for maximum comfort and convenience.

Care Professionals are carefully selected based on their empathy, shared interests, and compatibility with each client's personality. This thoughtful pairing creates genuine relationships, building trust and enhancing the overall care experience. Continuity is so important to the team and this structure ensures clients know who is coming into their home.

The team cares for older adults in Lewes District, Uckfield and the surrounding areas (including the coast). Home Instead is committed to delivering exceptional home care that prioritises independence, dignity and quality of life for older adults in the community.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Alison Scutt (Owner)

Home Instead (Lewes District & Uckfield) Reviews (29)

9.6

Home Instead (Lewes District & Uckfield) has a Review Score of 9.6 (9.583) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Lewes District & Uckfield) has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Lewes District & Uckfield)
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Total of 29, showing 1-20
Review from H P (Wife of Client) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General difficulty with caring as a profession, is how to further client's improvement, ie a bit of encouraging, prompting, whilst still being caring. Some carers seem to do too much for my husband, ie dressing, undressing, washing, standing up, encouraging him unintentionally to be a bit passive &
hindering progress. A difficult balance.
Also, most cut short time with him, because of lack of time to motor to next client & some spend up to 1/4 hours writing up the notes, which could cut time short with the client.
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Review from Guy B (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Lewes come three morning a week to help my elderly father. His carer arrives always on time and is always cheerful and is a great support to both my mother and father.
I would highly recommend them.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)

Thank you so much for your kind words! We're delighted to hear that the carer has been such a positive presence for your parents. We'll be sure to pass your feedback along to the carer and the team - it will mean a lot to them.

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Review from P A (Son of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with the carers who both turn up on time and provide care to my mother in a confident and caring way. Not only are they helping my mother with managing her personal care but they have built up a positive relationship which is also providing emotional support. So far it's been brilliant
and we are now going to increase the care visits from 2 visits a week to 4 visits a week. I really think Home Instead have a good approach for people living with dementia.
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Review from B M (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead provides support for our mum twice a day. The team who visit are kind and patient and professional. The office staff are always prompt to offer any additional support and to sort out any queries.
Mum has had care from Home Instead for a while now and is most appreciative of her visits
when the caregivers are consistent and really get to know her.
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Review from C H (Son of Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional from the outset. They knew exactly how to support Dad and everything is going extremely well. It's interesting how firms have the same CQC ratings but are miles apart. Home Instead Lewes are by far the best care provider in the area.
Reply from Alison Scutt, Owner at Home Instead (Lewes District & Uckfield)

What lovely feedback! Thank you for taking the time to leave a review, it's a pleasure supporting your father. Alison and the team.

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Review from S S (Wife of Client) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is providing a really excellent service for us. From the initial visit to set up my husband's care package, we have been very impressed with the efficiency and professionalism of everyone involved. The carers arrive on time every day and each one is excellent at providing the exact care
which we need. They are also calm, helpful and polite and are always to advise and discuss any issues or concerns which may arise.
Reply from Alison Scutt, Owner at Home Instead (Lewes District & Uckfield)

Thank you so much for taking the time to leave a review - we will certainly pass your positive feedback on to the Care Professionals. Very best wishes, Alison and the team.

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Review from Jane S (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives from Home Instead. All the carers are kind, and efficient and treat Mum with respect. The service is extremely flexible and I have been able to make changes over time to suit Mum's changing needs. I have found the management very easy to communicate with.
They listen and respond to any concerns. I know that Mum is in safe hands and well looked after which is incredibly reassuring.
Reply from Alison Scutt, Owner at Home Instead (Lewes District & Uckfield)

Thank you so much for taking the time to share your wonderful feedback and experience with Home Instead. It's a pleasure supporting your mother.

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Review from C S (Husband of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One member of staff in particular came for my wife's four hour time without me as another member of staff is away this week. She was well looked after and was taken round the garden and offered lunch. When I returned there was time for the particular member of staff to complete her review saving another
visit in a week or two. She completed this well and we look forward to the continuing visits of your carers.
Reply from alison scutt, Owner at Home Instead (Lewes District & Uckfield)

Thank you so much for taking the time to share your positive experience with us. It's a pleasure supporting your wife.

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Review from Samantha M (Daughter of Client) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We think ourselves lucky to have chosen Home Instead (Lewes District & Uckfield) to care for my mother. The carers were really lovely with a small regular team attending daily. My mother looked forward to their visits. Home Instead have wonderful staff and we’re incredibly reliable.
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Review from G E (Husband of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Jane M (Daughter of Client) published on 27 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead visit my dad, who has mild Alzheimer’s, twice a week to help with his housework and shopping and for some company. They are reliable and efficient, and all the carers are kind and helpful. I can increase the care if I need to, and it gives me peace of mind knowing these basic things are
looked after so that when I visit, we can go out and do something nice, and I don’t have to do the chores. They also brought him to visit me when I couldn’t drive for a few weeks, which was such a relief.
They always communicate any slight changes, and I thoroughly recommend them.
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Review from Jacqui L (Daughter of Client) published on 27 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my Mum has been great, always considering what’s best and that will make her life more safe and comfortable. Good communication. Good feed back on all aspects of care and what is needed for the future for Mum.
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Review from Joanna A (Daughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Lewes District & Uckfield) have offered us a reliable and professional level of care. There is never a sense of hurrying or taking shortcuts. The carers are very competent and work with a sensitive and caring attitude towards my mother.
They are able to be flexible according to my mother’s
needs on a daily basis.
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Review from Peter A (Brother of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We started with the service in early April have had regular weekly visits since then which have also involved trips to the local farm shop.
Visitors have engaged with my sister despite the fact that she cannot converse with them.
The feedback we get has been very reassuring.
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Review from Ashish C (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is very grateful for the excellent service that Home Instead has provided for my mum in the last 1.5 years.
This has helped us function as a unit without compromising our quality of life as carers within the household.
I was especially impressed with one lady who came for a scheduled review
of the service and was able to adapt the service for the changing need we now have at present.
This was done professionally and reassuringly, and the transition to extended care would be easily facilitated.
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Review from K M (Daughter of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been receiving care at home daily from Home Instead for the last few years. I cannot speak highly enough of this incredible team through all the challenges that the pandemic brought. They did not once miss a scheduled time with her. They managed the ever-changing rules and regulations
with constant communication and transparency. We were constantly amazed by the professional way they navigated this very difficult time. As I am her eldest daughter living in California you can imagine this was not always convenient for them.
The carers themselves all bring different personalities and offered different opportunities for Mum to socialize. Some took her for a drive. Some liked to grocery shop. Some encouraged a fitness class or the occasional ice cream.
Mum has now moved into permanent residential care, even that transition they supported fully.
We cannot praise them enough!
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Review from S J (Daughter of Client) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are professional and empathetic. The caregivers are excellent all round. It has exceeded expectations.
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Review from Ian P (Son of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother can no longer do general housework etc due to having Alzheimer's disease, so it's really helpful that the Caregivers do her cleaning, bed changing and laundry for her as well as helping with her lunch. In addition to this, they offer companionship which is invaluable and it's really helping
her mental health. They attend to her over 4.5 hours per week but they work hard in the limited time and are punctual. We have the App set up so after each visit we can read about the visit and see what tasks have been carried out, this is very useful. Based on our experience, I could certainly recommend Home Instead.
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Review from A S (Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help from this company is very efficient, friendly and helpful.
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Review from P N (Client) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used this service for a year and have very satisfied with the service. The carers are friendly and efficient. The office always responds to any request I make.
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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Home Instead (Lewes District & Uckfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Home Instead (Lewes District & Uckfield) is calculated as follows: ( (36 Excellents x 5) + (10 Goods x 4) ) ÷ 46 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lewes District & Uckfield) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Alison

Alison Scutt

Job Title: Owner & Registered Care Manager

Hi, I’m Alison and I’m the joint Owner of Home Instead Lewes District & Uckfield. I am also the Registered Care Manager, delivering our City and Guilds accredited Dementia training.


I have lived in Sussex for nearly 25 years and believe that everyone has the right to live in a way that makes them happy and safe. Your home represents who you are, it holds all of your memories and it's where you should be able to feel secure and comfortable.


Through personal experience with my own parents, I've found how important it is to have the right care in place. You want a care service for your family that you can rely on and are happy with. It can often be difficult to know where to turn, especially if you live far away or are working long hours.


At Home Instead Lewes District & Uckfield, we provide the kind of care I'd want for my loved ones. And over the years I have learned that relationship and trust-building are at the heart of delivering a quality service which empowers our clients to thrive.


I am passionate about making a real difference in people's lives and look forward to meeting you!

Frequently Asked Questions about Home Instead (Lewes District & Uckfield)

What Type of Services does Home Instead (Lewes District & Uckfield) offer?

Home Instead (Lewes District & Uckfield) offers Home Care.

How many Carers does Home Instead (Lewes District & Uckfield) employ?

Home Instead (Lewes District & Uckfield) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Lewes District & Uckfield) to verify any information. View our terms and conditions. Home Instead (Lewes District & Uckfield) has an Enhanced Service - more info.