Home Instead Senior Care (Lewes District & Uckfield)

The Cloisters, Broyle Place Farm, Laughton Road, Ringmer, Lewes BN8 5SD

Home Instead Senior Care Lewes District and Uckfield helps older people in Lewes and the surrounding villages to stay independent at home because its CareGivers give them the support with daily tasks that they need.

It offers non-medical care and companionship services, with minimum home care visits of one hour, quality training and an excellent reputation.

Care is tailored to meet clients' needs, so that clients decide what they want and at what time they want it including when a home care visit should start.

Clients are matched to empathetic CareGivers based on their personality and similar hobbies and interests this allows for a relationship to be built and trust to develop.

Group : Home Instead Senior Care

Person in charge: Alison Scutt (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Visiting: Visitors are always welcome at the office.

Parking: Please use the visitor parking area.

Latest Care Quality Commission* Report on Home Instead Senior Care (Lewes District & Uckfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Home Instead Senior Care (Lewes District & Uckfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Lewes District & Uckfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Home Instead Senior Care (Lewes District & Uckfield) is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Lewes District & Uckfield) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Home Instead Senior Care (Lewes District & Uckfield) has a Review Score of 9.3 (9.333) from 4 Reviews

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Lewes District & Uckfield)?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Lewes District & Uckfield)

  • Daughter of Client/Service User
    2
  • Client / Service User
    1
  • Granddaughter of Client/Service User
    1

Very caring, Home Instead are always very accommodating and very helpful. A very well run and caring agency with lovely people running it and lovely carers who are very compassionate, caring, very easy to talk to and always cheerful.
I would highly recommend Home Instead Senior Care to anyone. Very impressed.

How likely would you be to recommend Home Instead Senior Care (Lewes District & Uckfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Amazing care company. They give the best care to my grandmother in her old age, leaving our family extremely happy and comfortable letting her spend her final few years in the home she has always been in with the things connected to all her memories.
Always informing us of how my grandmother is if one of us can't make it down to see her on a particular day.
Thank you so much, everyone at Home Instead Lewes, I hope your company will continue to run for many years to come!

How likely would you be to recommend Home Instead Senior Care (Lewes District & Uckfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I started using Home Instead at the start of October having never used an agency with trepidation. Any concerns were removed when I met the team. A carer visits mum twice a week and it is going really well. They accompany my mum to her singing choir and cook her a meal which she enjoys. They really go the extra mile to ensure mum is happy and having continuity fo care really helps. The agency has really helped mum remain independent. I wouldn't hesitate to recommend Home Instead.

How likely would you be to recommend Home Instead Senior Care (Lewes District & Uckfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

After an operation in hospital I needed personal care for a few weeks. Organising this with Home Instead Senior Care was trouble free. The carers were absolutely marvellous. They would do everything in a professional and friendly manner.

How likely would you be to recommend Home Instead Senior Care (Lewes District & Uckfield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Home Instead Senior Care (Lewes District & Uckfield)

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Awards / Recognitions

April 2018

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