Home Instead (Lewes District & Uckfield)

Suite 5, Ash House, The Broyle, Ringmer, Lewes BN8 5NN
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9.7 34 Reviews
  • Home Instead (Lewes District & Uckfield), Lewes
Home Instead Lewes District and Uckfield empowers older adults to maintain their independence at home by providing personalised support with daily tasks. The dedicated Care Professionals offer more than just assistance - they bring companionship and dignity to every visit.

Key features:

- Minimum one-hour visits, ensuring quality time and attention
- Non-medical care, personal care and companionship services
- Flexible scheduling to accommodate client preferences
- Expertly trained and compassionate Care Professionals
- Excellent reputation for client satisfaction

Home Instead Lewes District and Uckfield believes in tailoring care to each individual's unique needs. Clients have full control over their care plan, deciding what services they require and when they prefer to receive them. This approach extends to the timing of home visits, allowing for maximum comfort and convenience.

Care Professionals are carefully selected based on their empathy, shared interests, and compatibility with each client's personality. This thoughtful pairing creates genuine relationships, building trust and enhancing the overall care experience. Continuity is so important to the team and this structure ensures clients know who is coming into their home.

The team cares for older adults in Lewes District, Uckfield and the surrounding areas (including the coast). Home Instead is committed to delivering exceptional home care that prioritises independence, dignity and quality of life for older adults in the community.
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Care Provided by Home Instead (Lewes District & Uckfield)

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (Lewes District & Uckfield) to get a personalised quote.

Contact Home Instead (Lewes District & Uckfield) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Alison Scutt (Owner)

Home Instead (Lewes District & Uckfield) Reviews (34)

9.7

Home Instead (Lewes District & Uckfield) has a Review Score of 9.7 (9.692) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (Lewes District & Uckfield) has 34 reviews.

Overall Experience
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Date Published
  • 34
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  • 13
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Reviewer Connection to Home Instead (Lewes District & Uckfield)
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Total of 34, showing 21-34
Review from K M (Daughter of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been receiving care at home daily from Home Instead for the last few years. I cannot speak highly enough of this incredible team through all the challenges that the pandemic brought. They did not once miss a scheduled time with her. They managed the ever-changing rules and regulations
with constant communication and transparency. We were constantly amazed by the professional way they navigated this very difficult time. As I am her eldest daughter living in California you can imagine this was not always convenient for them.
The carers themselves all bring different personalities and offered different opportunities for Mum to socialize. Some took her for a drive. Some liked to grocery shop. Some encouraged a fitness class or the occasional ice cream.
Mum has now moved into permanent residential care, even that transition they supported fully.
We cannot praise them enough!
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Review from S J (Daughter of Client) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are professional and empathetic. The caregivers are excellent all round. It has exceeded expectations.
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Review from Ian P (Son of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother can no longer do general housework etc due to having Alzheimer's disease, so it's really helpful that the Caregivers do her cleaning, bed changing and laundry for her as well as helping with her lunch. In addition to this, they offer companionship which is invaluable and it's really helping
her mental health. They attend to her over 4.5 hours per week but they work hard in the limited time and are punctual. We have the App set up so after each visit we can read about the visit and see what tasks have been carried out, this is very useful. Based on our experience, I could certainly recommend Home Instead.
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Review from A S (Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help from this company is very efficient, friendly and helpful.
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Review from P N (Client) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used this service for a year and have very satisfied with the service. The carers are friendly and efficient. The office always responds to any request I make.
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Review from P L (Daughter of Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care received by all staff within the company, from management through to care providers. This was extended to all family members, not just my father. Any questions were answered very quickly, and with confidence by well-trained staff, who all displayed a passion for their job.
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Review from B H (Son of Client) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Provided good care to my mother enabling her to stay at home for a few months before going to a care home.
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Review from J M (Client) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an emergency operation for a fractured hip, we asked Home Instead for four hours a week, to provide personal care for me as well as general help with laundry, cooking and housework. The carers were invaluable, punctual, professional, hard-working, encouraging and kind, and enabled me to reach
my goal to look after myself with the help of my husband.
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Review from C W (Daughter of Client) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are grateful for the care provided for my mother in Uckfield and were very impressed by their consistency - we were NEVER let down in all the time they provided lunchtime visits. We also appreciated the regular checks they did to ensure they were providing the care my mother needed.
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Review from Patrick H (Son of Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
May father was supported by Home Instead from around March 2017 until September 2018. Every day he received a visit in the morning and the evening without fail. Each visit was 1 hour during which the carer on duty would prepare a meal for him, assess his condition and carry out any tasks, such as shopping
etc that he asked for. The carers were extremely kind and caring and went the extra mile whenever they could. Every carer that visited my father took time to chat with him and many of them became firm friends with him. The Home Instead management team went out their way to accommodate us when we were starting out navigating and learning the system. The managers visited regularly and contacted me if they needed to discuss anything. When the state and county council could not offer suitable support Home Instead was there and for that, I will always be grateful. This is a fantastic team and I can't recommend them highly enough. Thank you Home Instead.
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Review from E C (Daughter of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, Home Instead are always very accommodating and very helpful. A very well run and caring agency with lovely people running it and lovely carers who are very compassionate, caring, very easy to talk to and always cheerful.
I would highly recommend Home Instead Senior Care to anyone. Very
impressed.
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Review from Allie B (Granddaughter of Client) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care company. They give the best care to my grandmother in her old age, leaving our family extremely happy and comfortable letting her spend her final few years in the home she has always been in with the things connected to all her memories.
Always informing us of how my grandmother is if
one of us can't make it down to see her on a particular day.
Thank you so much, everyone at Home Instead Lewes, I hope your company will continue to run for many years to come!
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Review from Julie H (Daughter of Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started using Home Instead at the start of October having never used an agency with trepidation. Any concerns were removed when I met the team. A carer visits mum twice a week and it is going really well. They accompany my mum to her singing choir and cook her a meal which she enjoys. They really
go the extra mile to ensure mum is happy and having continuity fo care really helps. The agency has really helped mum remain independent. I wouldn't hesitate to recommend Home Instead.
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Review from J F (Client) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an operation in hospital I needed personal care for a few weeks. Organising this with Home Instead Senior Care was trouble free. The carers were absolutely marvellous. They would do everything in a professional and friendly manner.
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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Home Instead (Lewes District & Uckfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Home Instead (Lewes District & Uckfield) is calculated as follows: ( (65 Excellents x 5) + (10 Goods x 4) ) ÷ 75 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lewes District & Uckfield) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Alison

Alison Scutt

Job Title: Owner & Registered Care Manager

Hi, I’m Alison and I’m the joint Owner of Home Instead Lewes District & Uckfield. I am also the Registered Care Manager, delivering our City and Guilds accredited Dementia training.


I have lived in Sussex for nearly 25 years and believe that everyone has the right to live in a way that makes them happy and safe. Your home represents who you are, it holds all of your memories and it's where you should be able to feel secure and comfortable.


Through personal experience with my own parents, I've found how important it is to have the right care in place. You want a care service for your family that you can rely on and are happy with. It can often be difficult to know where to turn, especially if you live far away or are working long hours.


At Home Instead Lewes District & Uckfield, we provide the kind of care I'd want for my loved ones. And over the years I have learned that relationship and trust-building are at the heart of delivering a quality service which empowers our clients to thrive.


I am passionate about making a real difference in people's lives and look forward to meeting you!

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