Home Instead (Lewes District & Uckfield)

This was done professionally and reassuringly, and the transition to extended care would be easily facilitated.

We cannot praise them enough!

Management are professional and empathetic. The caregivers are excellent all round. It has exceeded expectations.

My mother can no longer do general housework etc due to having Alzheimer's disease, so it's really helpful that the Caregivers do her cleaning, bed changing and laundry for her as well as helping with her lunch. In addition to this, they offer companionship which is invaluable and it's really helping her mental health. They attend to her over 4.5 hours per week but they work hard in the limited time and are punctual. We have the App set up so after each visit we can read about the visit and see what tasks have been carried out, this is very useful. Based on our experience, I could certainly recommend Home Instead.

The help from this company is very efficient, friendly and helpful.

I have used this service for a year and have very satisfied with the service. The carers are friendly and efficient. The office always responds to any request I make.

Excellent care received by all staff within the company, from management through to care providers. This was extended to all family members, not just my father. Any questions were answered very quickly, and with confidence by well-trained staff, who all displayed a passion for their job.

Provided good care to my mother enabling her to stay at home for a few months before going to a care home.

After an emergency operation for a fractured hip, we asked Home Instead for four hours a week, to provide personal care for me as well as general help with laundry, cooking and housework. The carers were invaluable, punctual, professional, hard-working, encouraging and kind, and enabled me to reach my goal to look after myself with the help of my husband.

We are grateful for the care provided for my mother in Uckfield and were very impressed by their consistency - we were NEVER let down in all the time they provided lunchtime visits. We also appreciated the regular checks they did to ensure they were providing the care my mother needed.

May father was supported by Home Instead from around March 2017 until September 2018. Every day he received a visit in the morning and the evening without fail. Each visit was 1 hour during which the carer on duty would prepare a meal for him, assess his condition and carry out any tasks, such as shopping etc that he asked for. The carers were extremely kind and caring and went the extra mile whenever they could. Every carer that visited my father took time to chat with him and many of them became firm friends with him. The Home Instead management team went out their way to accommodate us when we were starting out navigating and learning the system. The managers visited regularly and contacted me if they needed to discuss anything. When the state and county council could not offer suitable support Home Instead was there and for that, I will always be grateful. This is a fantastic team and I can't recommend them highly enough. Thank you Home Instead.

I would highly recommend Home Instead Senior Care to anyone. Very impressed.

Thank you so much, everyone at Home Instead Lewes, I hope your company will continue to run for many years to come!

I started using Home Instead at the start of October having never used an agency with trepidation. Any concerns were removed when I met the team. A carer visits mum twice a week and it is going really well. They accompany my mum to her singing choir and cook her a meal which she enjoys. They really go the extra mile to ensure mum is happy and having continuity fo care really helps. The agency has really helped mum remain independent. I wouldn't hesitate to recommend Home Instead.

After an operation in hospital I needed personal care for a few weeks. Organising this with Home Instead Senior Care was trouble free. The carers were absolutely marvellous. They would do everything in a professional and friendly manner.