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Home Care Providers Owned by Home Instead in Suffolk

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Suffolk

Only the locations & reviews in Suffolk for Home Instead are showing below.

View the details of all 242 locations (with 12312 reviews) owned by Home Instead

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Home Instead Locations in Suffolk (2)

2 Home Care Providers owned by Home Instead in Suffolk
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Home Instead (Bury St Edmunds)
Unit 3, The Old Wool Warehouse, St. Andrews Street South, Bury St Edmunds IP33 3PH 
9.8 23 reviews
Home Instead (Bury St Edmunds), Bury St Edmunds, Suffolk
"I have been using the services of Home Instead Bury St Edmunds for almost six months to care for my parents. I was instantly impressed…"   Read all 23 reviews
  • Visiting Care from £34 / hour
  • Live-in Care from £1,600 / week

Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Ipswich, Woodbridge & Felixstowe)
2 Gamma Terrace, West Road, Ipswich IP3 9FF 
9.6 103 reviews
Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich, Suffolk
"This is just to say thank you for everything you do. Mum really looks forward to Dawn and Cathy's visits. They do all the hard work…"   Read all 103 reviews

Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally owned provider of award-winning home care, home help and companionship, founded in 2009 by the current owner. The team is proud to be ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Alcedo Care

Home Instead Reviews in Suffolk (126)

9.5

Home Instead has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Michael C (Son of Client) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is just to say thank you for everything you do.


Mum really looks forward to Dawn and Cathy's visits.


They do all the hard work and, just as important, have become real friends.


The rest of the team do an amazing job of keeping everything on track, adjusting to changing needs and keeping

admin simple.


Without Home Instead, we would be struggling. With Home Instead, life looks good!


Thank you, Michael

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for taking the time to share such a wonderful review. It truly means a great deal to all of us to know that your mum looks forward to the Care Professionals' visits - building genuine friendships alongside providing excellent care is exactly what we strive for.

I will be sure to pass on your lovely comments to the team. They will be delighted to hear how much their support is appreciated. It's also reassuring to know that our office team has been able to make things easier for you by keeping everything well organised and adapting as your mum's needs change. Thank you again for your trust and kind words
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from N W (Son of Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was concerned that my mum would not let carers into her long-standing home, but they won her over, treating her with dignity, respect & as an equal. They quickly established how to gain her trust, and my mum continues to enjoy their company and friendship as they administer her medication and cook
her lunch.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for your wonderful review. We are pleased to hear that your mum has built those wonderful relationships with the team.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Christina S (Daughter of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for my parents for over two years. They have enabled my parents to stay at home with three visits daily. The carers are excellent and very patient, and help with medication, meals, washing etc. Recently when my mother was very ill, they worked hard to ensure that we
had temporary night-time cover too, at very short notice.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for taking the time to share this lovely review. It means a great deal to our whole team. We feel privileged to have supported your parents over the past two years, and we're so glad our visits have helped them remain comfortably at home.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from T M (Daughter-in-law of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been excellent throughout. Staff are compassionate and caring, very well trained, and so patient, content. Very good communication from the office, and sharing updates regarding changing care needs. Good supervision noted, excellent, timely record keeping, which is fully accessible
to us.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for this wonderful review. We're delighted to hear that you've had such a positive experience with our team.
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Review of

Home Instead (Bury St Edmunds)

from Samantha D (Daughter of Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using the services of Home Instead Bury St Edmunds for almost six months to care for my parents.
I was instantly impressed with the speed of response following my first contact and with the initial care plan put together tailored to my parents' specific requirements. I am equally impressed
at the flexibility shown to amend this care plan to accommodate their ever changing needs.
The care professionals that visit my parents are exactly that, caring & professional & they have always been introduced first which is particularly reassuring. They are always very kind and thoughtful and it is comforting for me to know my parents are in safe hands.
I would not hesitate to recommend Home Instead Bury St Edmunds, I have found the entire team to be helpful, kind, professional & coordinated and they clearly care very much about the service they provide.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Gill W (Daughter-in-law of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend the carers from Home Instead, they have been excellent with my mother in law. She was initially reluctant to accept any help from anyone, but the care team have worked hard to gain her trust and build good relationships. My mother in law has a diagnosis of Alzheimer's and support
is needed with taking her medication and meals, she also needs assistance with shopping and being accompanied on short walks. The support Home Instead have provided has enabled her to remain living at home and given her much needed companionship. The App is excellent at letting us know how each visit has gone. Thank you.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you very much for your wonderful review. We will pass your comment back to the team. Thank you.
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Review of

Home Instead (Bury St Edmunds)

from Jane G (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring and professional team. Always happy to help and always so flexible with our mother's needs. I cannot recommend them more highly.
They always considered mums interests as an individual, even down to how she liked a cup of tea made.
Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)Thank you, Jane, it really was a pleasure looking after mum. She will be sadly missed.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from David V (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the carers and staff at Home Instead who have looked after my Dad for the last year or so. Professional and caring throughout, Home Instead enabled him to stay independent in his own home. Always patient and kind, the carers were able to cope with a man who could be difficult and stubborn.
The support staff back at base were always helpful and efficient, friendly and supportive, and always available. This, combined with the useful reports available on the app, was very valuable for us as relatives.
Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation.


I would not hesitate to recommend Home Instead in Ipswich.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for your very kind words. We are pleased to have supported you and your family to keep Dad at home for longer.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Michael H (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite
and helpful when ever I had cause to contact the office.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for your very kind words. We are pleased to hear both you and your mother have felt supported. We will pass your comments on to the team. Thank you.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from S S (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time
was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.
Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you for your review, our team has already reached out to you. We are committed to delivering the highest quality care. Our Care Professionals complete City & Guilds-assured Dementia Training, however we recognise that everyone has their own Dementia Journey which is why our office team includes individuals with enhanced Dementia experience to guide our team, clients, and families. We always aim to be responsive to changing needs and note that the care plan changes were made within the requested timeframe. Our Care Professional Leaders support Care Professionals directly in clients' homes whenever needed and when we are informed of concerns, we can respond very quickly and proactively. We work hard to match our clients and care professionals however if a match isn't working, we are able to make changes to the client's team. We also follow Department of Health guidelines to ensure client safety and care professionals are either off work or wear PPE as directed by this policy.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from T B (Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you for your lovely words. We will pass these back to your team. We are pleased you are feeling supported on your new journey with us.
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Review of

Home Instead (Bury St Edmunds)

from David H (Relative of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the home care service provided by Home Instead. They are client focused, taking time to understand our needs and agree a personalised care plan, which is reviewed regularly. The care professionals treat our family member with dignity and respect, offering companionship as well
as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.
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Review of

Home Instead (Bury St Edmunds)

from O S (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Home Instead for about a year and are very pleased with the service. We've used both live-in care and weekly visits for my dad who has dementia, he can be quite untrusting so it was a relief to see that he seems to get on well with all the carers. The staff are always helpful and deal
with our requests swiftly. Thanks!
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Review of

Home Instead (Bury St Edmunds)

from M R (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided support for my wife, who has dementia, in the period when we were waiting for a room to become available in an appropriate residential home. Their initial needs assessment was very thorough and was important in determining the proper support. Each of the care workers providing
the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.
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Review of

Home Instead (Bury St Edmunds)

from P B (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service and experienced staff.
Good punctuality and a very sympathetic outlook.
Very willing to assist in any way possible. Efficient booking system in operation. Good communication with monthly invoices sent allows up-to-date monitoring of payments made.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from K H (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead they were excellent with my mum. Mum needed support with her personal care and companionship. Although it was for a short time because mum has now gone into a care home the whole company were amazing. Everyone I spoke to was helpful, kind and supportive. The App
was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)We're so pleased to have supported you and mum in your time of need. Thank you so much for your kind words.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Juliet G (Daughter of Client) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live and work in London and was experiencing considerable stress trying to manage my mum's care. Fortunately, I found Home Instead following a recommendation from my mum's clinic in Felixstowe. The management team and care givers are exceptional, well organised and very supportive. Before the start
of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you for this heartwarming review. We are very pleased to read that you and Mum have felt greatly supported by our team.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from C S (Daughter-in-law of Client) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friednly carers. Carers are punctual at all times on visits.
Carers listen to my mother-in-law and respect her wishes, always happy to take her shopping or out on other trips.
The app is so nice as it's so important to know how my mother-in-law has responded to each visit.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you very much for your kind words. We are very pleased to support your family.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Kate F (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had carers from Home Instead for about 4 months over the summer. The whole process with the Home Instead team was excellent; thorough, clear and personable. From the initial conversation on the phone to the visits from the excellent manager to the choice of the two great carers, every stage was
taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care.
I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for this wonderful review. We are so pleased that you have felt supported every step of the way and that your mum felt reassured and independent in her own home.
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Edna C (Client) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the company efficient, helpful and friendly both at management and carer levels.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)Thank you so much for your kind words. It is an absolute pleasure for our team to support you.
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Awards / Recognitions (9)

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