Home Care Providers Owned by Home Instead in Suffolk

My Mother- in- law has ben a client for 12 years. During this time she has been really well supported and 2 of the Care Givers have become valued friends. At first, she needed companionship, help with cleaning and support with shopping, but lately her needs have increased and she has required much more support with daily tasks. The Care Givers have been patient, kind and respectful. The office staff have always been really helpful and have worked very hard to accommodate her increasing needs. At all times, we have felt involved and listened to and the app makes it really easy to access information. My Mother-in-Law is now at the stage where she needs to go into a Care Home, but the staff at Home Instead have allowed her to stay in her home for as long as possible. As a family, we are very grateful to Home Instead for their support and care. We would not hesitate to recommend them.

I have been so impressed by the team put together by Home Instead to support my mum-in-law. They are friendly, kind and supportive, treating her with respect and interest and she has been really won over by them, looking forward to their visits. Staff on the phone in the office have also been lovely. Communication by phone and information received through the app and email mean we are able to feel confident that my mum-in-law is doing well even when we are away. Thank you so much to the team.

Home Instead have just started to care for my Mum. We are super pleased with the service and we get an update every day from the carer so that we know Mum is OK. Home Instead came out right at the top of the list when I did some research into who would offer Mum the best care and I don't regret my decision at all. Thank you very much for all your hard work. It is very much appreciated.

I can't rate highly enough the care we have received for my father from Home Instead and the team. We had a pretty harrowing time for about 6 months with the failing health of my father and I certainly couldn't have survived without the support from ALL the lovely ladies who were by my side throughout. And when things got tough at the end, they went over and above looking after my lovely dad with time, dignity and respect. The team were always cheerful, helpful and willing to go just that bit further to help when I needed support. I can't thank them enough.

We would highly recommend Home Instead as a care provider.

This is just to say thank you for everything you do.

Mum really looks forward to Dawn and Cathy's visits.

They do all the hard work and, just as important, have become real friends.

The rest of the team do an amazing job of keeping everything on track, adjusting to changing needs and keeping admin simple.

Without Home Instead, we would be struggling. With Home Instead, life looks good!

Thank you, Michael

I was concerned that my mum would not let carers into her long-standing home, but they won her over, treating her with dignity, respect & as an equal. They quickly established how to gain her trust, and my mum continues to enjoy their company and friendship as they administer her medication and cook her lunch.

Home Instead have been caring for my parents for over two years. They have enabled my parents to stay at home with three visits daily. The carers are excellent and very patient, and help with medication, meals, washing etc. Recently when my mother was very ill, they worked hard to ensure that we had temporary night-time cover too, at very short notice.

Home Instead have been excellent throughout. Staff are compassionate and caring, very well trained, and so patient, content. Very good communication from the office, and sharing updates regarding changing care needs. Good supervision noted, excellent, timely record keeping, which is fully accessible to us.

I would not hesitate to recommend Home Instead Bury St Edmunds, I have found the entire team to be helpful, kind, professional & coordinated and they clearly care very much about the service they provide.

I would highly recommend the carers from Home Instead, they have been excellent with my mother in law. She was initially reluctant to accept any help from anyone, but the care team have worked hard to gain her trust and build good relationships. My mother in law has a diagnosis of Alzheimer's and support is needed with taking her medication and meals, she also needs assistance with shopping and being accompanied on short walks. The support Home Instead have provided has enabled her to remain living at home and given her much needed companionship. The App is excellent at letting us know how each visit has gone. Thank you.

They always considered mums interests as an individual, even down to how she liked a cup of tea made.

Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation.

I would not hesitate to recommend Home Instead in Ipswich.

I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite and helpful when ever I had cause to contact the office.

I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.

As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.

We are very pleased with the home care service provided by Home Instead. They are client focused, taking time to understand our needs and agree a personalised care plan, which is reviewed regularly. The care professionals treat our family member with dignity and respect, offering companionship as well as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.

We've been using Home Instead for about a year and are very pleased with the service. We've used both live-in care and weekly visits for my dad who has dementia, he can be quite untrusting so it was a relief to see that he seems to get on well with all the carers. The staff are always helpful and deal with our requests swiftly. Thanks!

Home Instead provided support for my wife, who has dementia, in the period when we were waiting for a room to become available in an appropriate residential home. Their initial needs assessment was very thorough and was important in determining the proper support. Each of the care workers providing the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.

Very willing to assist in any way possible. Efficient booking system in operation. Good communication with monthly invoices sent allows up-to-date monitoring of payments made.