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Home Care Providers Owned by Home Instead in Suffolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Suffolk

Only the locations & reviews in Suffolk for Home Instead are showing below.

View the details of all 243 locations (with 11657 reviews) owned by Home Instead

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Home Instead Locations in Suffolk (2)

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2 Home Care Providers owned by Home Instead in Suffolk
Home Instead (Bury St Edmunds)

Unit 3, The Old Wool Warehouse, St. Andrews Street South, Bury St Edmunds IP33 3PH 

9.9 22 reviews
"A wonderful caring and professional team. Always happy to help and always so flexible with our mother's needs. I cannot recommend them more…"   Read all 22 reviews

Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in their own homes. Care services are tailored to each… Read more about Home Instead (Bury St Edmunds)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF 

9.6 98 reviews
"Thank you to all the carers and staff at Home Instead who have looked after my Dad for the last year or so. Professional and caring…"   Read all 98 reviews

Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent… Read more about Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Home Instead Reviews in Suffolk (120)

9.6

Home Instead has a Group Review Score of 9.6 (9.639) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Bury St Edmunds)

from Jane G (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring and professional team. Always happy to help and always so flexible with our mother's needs. I cannot recommend them more highly.
They always considered mums interests as an individual, even down to how she liked a cup of tea made.
Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)

Thank you, Jane, it really was a pleasure looking after mum. She will be sadly missed.

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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from David V (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the carers and staff at Home Instead who have looked after my Dad for the last year or so. Professional and caring throughout, Home Instead enabled him to stay independent in his own home. Always patient and kind, the carers were able to cope with a man who could be difficult and stubborn.
The support staff back at base were always helpful and efficient, friendly and supportive, and always available. This, combined with the useful reports available on the app, was very valuable for us as relatives.
Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation.


I would not hesitate to recommend Home Instead in Ipswich.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your very kind words. We are pleased to have supported you and your family to keep Dad at home for longer.

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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Michael H (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite
and helpful when ever I had cause to contact the office.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your very kind words. We are pleased to hear both you and your mother have felt supported. We will pass your comments on to the team. Thank you.

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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from S S (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time
was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.
Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your review, our team has already reached out to you. We are committed to delivering the highest quality care. Our Care Professionals complete City & Guilds-assured Dementia Training, however we recognise that everyone has their own Dementia Journey which is why our office team includes individuals with enhanced Dementia experience to guide our team, clients, and families. We always aim to be responsive to changing needs and note that the care plan changes were made within the requested timeframe. Our Care Professional Leaders support Care Professionals directly in clients' homes whenever needed and when we are informed of concerns, we can respond very quickly and proactively. We work hard to match our clients and care professionals however if a match isn't working, we are able to make changes to the client's team. We also follow Department of Health guidelines to ensure client safety and care professionals are either off work or wear PPE as directed by this policy.

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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from T B (Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely words. We will pass these back to your team. We are pleased you are feeling supported on your new journey with us.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Bury St Edmunds)

from David H (Relative of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the home care service provided by Home Instead. They are client focused, taking time to understand our needs and agree a personalised care plan, which is reviewed regularly. The care professionals treat our family member with dignity and respect, offering companionship as well
as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Bury St Edmunds)

from O S (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Home Instead for about a year and are very pleased with the service. We've used both live-in care and weekly visits for my dad who has dementia, he can be quite untrusting so it was a relief to see that he seems to get on well with all the carers. The staff are always helpful and deal
with our requests swiftly. Thanks!
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Bury St Edmunds)

from M R (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided support for my wife, who has dementia, in the period when we were waiting for a room to become available in an appropriate residential home. Their initial needs assessment was very thorough and was important in determining the proper support. Each of the care workers providing
the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Bury St Edmunds)

from P B (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service and experienced staff.
Good punctuality and a very sympathetic outlook.
Very willing to assist in any way possible. Efficient booking system in operation. Good communication with monthly invoices sent allows up-to-date monitoring of payments made.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from K H (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead they were excellent with my mum. Mum needed support with her personal care and companionship. Although it was for a short time because mum has now gone into a care home the whole company were amazing. Everyone I spoke to was helpful, kind and supportive. The App
was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

We're so pleased to have supported you and mum in your time of need. Thank you so much for your kind words.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Juliet G (Daughter of Client) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live and work in London and was experiencing considerable stress trying to manage my mum's care. Fortunately, I found Home Instead following a recommendation from my mum's clinic in Felixstowe. The management team and care givers are exceptional, well organised and very supportive. Before the start
of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for this heartwarming review. We are very pleased to read that you and Mum have felt greatly supported by our team.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from C S (Daughter-in-law of Client) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friednly carers. Carers are punctual at all times on visits.
Carers listen to my mother-in-law and respect her wishes, always happy to take her shopping or out on other trips.
The app is so nice as it's so important to know how my mother-in-law has responded to each visit.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you very much for your kind words. We are very pleased to support your family.

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  • Treated with Dignity
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Kate F (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had carers from Home Instead for about 4 months over the summer. The whole process with the Home Instead team was excellent; thorough, clear and personable. From the initial conversation on the phone to the visits from the excellent manager to the choice of the two great carers, every stage was
taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care.
I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this wonderful review. We are so pleased that you have felt supported every step of the way and that your mum felt reassured and independent in her own home.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Edna C (Client) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the company efficient, helpful and friendly both at management and carer levels.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words. It is an absolute pleasure for our team to support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from P C (Son of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm pleased to say my dad is being looked after very well by the Home Instead carers have got him in a settled routine and he is obviously happy and enjoying life despite his circumstances.
All the staff obviously care and have experience with people with dementia. The management have been responsive
too and were able to set up the service quickly in a, for us, urgent situation. There have been some small niggles like where the invoice gets posted to, but these have been dealt with quickly.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this lovely review. We are pleased that Dad is enjoying his visits and that you have been well-supported with your queries.

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  • Treated with Dignity
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Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from M G (Daughter of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very thorough, proffessional and appropriate. Listened well. Open to ideas and suggestions, supportive, and knowledgeable. Easy to talk to.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely review. We are very pleased that you have had such a positive experience.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from T C (Daughter of Client) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers are very professional, patient and considerate with my mum and keep us updated with the notes they add to the app after each visit. Mum looks forward to their visits.
The office staff are always helpful and very good at keeping us updated with any changes to her visits and accommodating
to her preferences.
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ipswich, Woodbridge & Felixstowe)

from Christine H (Niece of Client) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the care that is shown to our loved one. The daily visits are the highlight of her day. Due to dementia our aunt often needs reassurance about everyday things and the carers are totally understanding of her needs. Also, the office team are always on hand to discuss or advise on queries
we might have.
Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for this lovely review. We are so pleased that our team has made a difference and that your aunt is enjoying her visits.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review of

Home Instead (Bury St Edmunds)

from James B (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular member of staff and his team of wonderful carers have been looking after my dad at home over the last six months, right up to the time for him to move to hospice care. They treated him with great care, good cheer and respect, alert to his changing care needs and keeping him comfortable.
The team is reliable, flexible and easy to contact when things change. Thank you all for making my dad’s last months comfortable, for enabling him to stay at home for as long as possible and for looking after my mum throughout.
Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)

Thank you, James, it was an absolute pleasure and privilege looking after your dad.

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  • Treated with Dignity
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Review of

Home Instead (Bury St Edmunds)

from L N (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Bury St Edmund's provided twice daily care visits for my Mum after my Dad was admitted to hospital for an extended period. They were very reliable and excellent at accommodating changes in visit times due to hospital appointments. Mum had several carers covering all the visits, some of
these were truly stellar and had a significant positive impact on Mum who was having a very difficult time with her health as well as Dad's.
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