Home Care Providers Owned by Home Instead in Suffolk

to us.

at the flexibility shown to amend this care plan to accommodate their ever changing needs.
The care professionals that visit my parents are exactly that, caring & professional & they have always been introduced first which is particularly reassuring. They are always very kind and thoughtful and it is comforting for me to know my parents are in safe hands.
I would not hesitate to recommend Home Instead Bury St Edmunds, I have found the entire team to be helpful, kind, professional & coordinated and they clearly care very much about the service they provide.

is needed with taking her medication and meals, she also needs assistance with shopping and being accompanied on short walks. The support Home Instead have provided has enabled her to remain living at home and given her much needed companionship. The App is excellent at letting us know how each visit has gone. Thank you.

The support staff back at base were always helpful and efficient, friendly and supportive, and always available. This, combined with the useful reports available on the app, was very valuable for us as relatives.
Special thanks also to Sam, who was with my Dad on his last morning at home, and was a great support to me when I arrived to face a difficult situation.

I would not hesitate to recommend Home Instead in Ipswich.

and helpful when ever I had cause to contact the office.

was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.

as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.

with our requests swiftly. Thanks!

the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.

was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.

of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.

taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care.
I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.

too and were able to set up the service quickly in a, for us, urgent situation. There have been some small niggles like where the invoice gets posted to, but these have been dealt with quickly.

to her preferences.