Home Instead (Bury St Edmunds)

Unit 3, The Old Wool Warehouse, St. Andrews Street South, Bury St Edmunds IP33 3PH
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9.9 22 Reviews
  • Home Instead (Bury St Edmunds), Bury St Edmunds
Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in their own homes.

Care services are tailored to each individual's needs and care preferences and all care plans will be entirely bespoke. So whether you are looking for a drop-in visit for some company once or twice a week, need some help with your housework, or require a little more specialised care, such as personal or dementia care, the team at Home Instead, Bury St Edmunds can help you to maintain your quality of life by providing the care you need from the comfort of your own home.

Care professionals are friendly and experienced, giving all clients and their loved ones the peace of mind that they are receiving the best care at all times. The service is relationship-led, meaning that care professionals are matched with clients with the aim of establishing a long-lasting relationship based on mutual interests or a positive understanding of one another. Home Instead also strives to make sure the same carers are assigned to clients, helping to further develop the relationship between carer and client whilst also giving reassurance that there will never be a stranger at the door.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Please contact us for fee guidance and to discuss hourly and live-in fees

These prices are only a guideline, please contact Home Instead (Bury St Edmunds) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Brian McFarlane (Owner/Director)

Home Instead (Bury St Edmunds) Reviews (22)

9.9

Home Instead (Bury St Edmunds) has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Bury St Edmunds) has 22 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Bury St Edmunds)
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Total of 22, showing 1-20
Review from Jane G (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring and professional team. Always happy to help and always so flexible with our mother's needs. I cannot recommend them more highly.
They always considered mums interests as an individual, even down to how she liked a cup of tea made.
Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)

Thank you, Jane, it really was a pleasure looking after mum. She will be sadly missed.

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Review from David H (Relative of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the home care service provided by Home Instead. They are client focused, taking time to understand our needs and agree a personalised care plan, which is reviewed regularly. The care professionals treat our family member with dignity and respect, offering companionship as well
as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.
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Review from O S (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Home Instead for about a year and are very pleased with the service. We've used both live-in care and weekly visits for my dad who has dementia, he can be quite untrusting so it was a relief to see that he seems to get on well with all the carers. The staff are always helpful and deal
with our requests swiftly. Thanks!
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Review from M R (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided support for my wife, who has dementia, in the period when we were waiting for a room to become available in an appropriate residential home. Their initial needs assessment was very thorough and was important in determining the proper support. Each of the care workers providing
the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.
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Review from P B (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service and experienced staff.
Good punctuality and a very sympathetic outlook.
Very willing to assist in any way possible. Efficient booking system in operation. Good communication with monthly invoices sent allows up-to-date monitoring of payments made.
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Review from James B (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular member of staff and his team of wonderful carers have been looking after my dad at home over the last six months, right up to the time for him to move to hospice care. They treated him with great care, good cheer and respect, alert to his changing care needs and keeping him comfortable.
The team is reliable, flexible and easy to contact when things change. Thank you all for making my dad’s last months comfortable, for enabling him to stay at home for as long as possible and for looking after my mum throughout.
Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)

Thank you, James, it was an absolute pleasure and privilege looking after your dad.

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Review from L N (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Bury St Edmund's provided twice daily care visits for my Mum after my Dad was admitted to hospital for an extended period. They were very reliable and excellent at accommodating changes in visit times due to hospital appointments. Mum had several carers covering all the visits, some of
these were truly stellar and had a significant positive impact on Mum who was having a very difficult time with her health as well as Dad's.
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Review from Kerry A (Daughter of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has used Home Instead now for approx 6 months, during this time he has been very happy with the service. They are reliable and friendly and the carers that visit him are only 2 or 3 different people which is nice as he gets to know them and they know what he likes.
If we have had any queries,
requests or changes to the service that is required the manager has got back to me very promptly, even at the weekends.
We will continue to use Home Instead as this also gives peace of mind to the family that he is being well cared for when we are not able to visit.
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Review from Sue M (Wife of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead for a few months now. My husband needed personal care following a serious illness requiring both hospital and nursing home admissions. I would have struggled on my own. We have liaised closely with different members of staff at Home Instead, resulting in my husband receiving
timely and very good care throughout. The carers we have had have changed very little during this time, so there is good continuity of care. We are now very gradually reducing the input required, as my husband is slowly getting back to how he was prior to being ill.
At times due to either staff absences or scheduled medical appointments, we have been able to re-organise things amicably and efficiently between us, sometimes at very short notice. The response and help received from Home Instead and in particular the director, have been reassuring and situations easily dealt with even if small compromises have been necessary at times. Thank you to all concerned.
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Review from R B (Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Bury St Edmunds) have been really good to me. They look after me every time I come back to visit the town as I live away but still have family and friends in the county. All the staff, from the managing director to the manager and all the carers themselves, have helped to make it a smooth
transition from my care received at home in another area. This means that I don't have to worry about sorting carers out each time, as the management make it easy to book and provide care each time with ease and flexibility. The level of care given is really good which enables me to have time away to visit family and friends without having to worry about how my care needs will be managed.
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Review from Claire O (Daughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since February this year, the manager and his outstanding team of carers at Home Instead, Bury St Edmunds have been looking after my mother, who suffers from the early stages of dementia. Every carer attending has demonstrated the utmost professionalism, respect and kindness to my mother, which has
transformed her quality of life. She has regained her dignity and confidence, being more alert, engaged and physically healthier, which is solely due to the care she has received. We are extremely grateful to every carer from Home Instead and thoroughly recommend their services.
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Review from Jim C (Husband of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our contact with Home Instead has been well managed throughout the time we have been involved. Service has been prompt and efficient. Our carer has been excellent, on time, always cheerful and interested in what my wife has been doing and what is likely in the coming week. Her two replacements when
she was ill have been just as good. My wife looks forward to her coming on Friday afternoons.
Nothing we have asked about has been too much trouble for Home Instead.
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Review from P E (Husband of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from a knowledgeable care team.
Very good continuity of carers which was supportive and critical.
Care over 6 months, with flexibility and responsiveness to needs.
I am happy to recommend them.
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Review from A W (Daughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care Mum has received over the past 9 months. Her regular carer is very helpful and discreet, she feels like a friend to her and has been very important in helping Mum to maintain her independence at home. She has also accompanied her to medical appointments when no
family member is around.
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Review from Clare H (Daughter of Client) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really pleased with the service and care that Home Instead (Bury St Edmunds) has provided for my mother. Everyone has been helpful and friendly as well as efficient and approachable. They are quick to respond to messages and queries with a warm and flexible approach. All of the regular
and reliable carers are kind and caring to my mum who was nervous and doubtful about having support initially. She now looks forward to seeing them every day and they have become a welcome addition to her daily routine.
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Review from J L (Power of Attorney of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Bury St Edmunds) provides a caring, efficient and praiseworthy service. They treat a very vulnerable old lady with dignity and concern. They provide her with companionship. Home Instead spare no time or thought in giving her welfare primacy. They work in harmony with neighbours, who themselves
play an important role in giving succour to the wellbeing of their friends. The management of Home Instead gives immediacy to any need for medical attention and of requests made by the lady's attorneys. The management is competent in dealing with any issue, including that of a medical nature.
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Review from Sally M (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we feel so lucky to have found Home Instead (Bury St Edmunds).
The manager and his team responded so quickly and sympathetically when we needed them at short notice. They took time to get to know my father right from the first meeting and assessed his needs accurately. They have tailored
his care to meet his changing needs and have demonstrated flexibility. They have put my father at the centre of the care package using the information they have to give him a personal service. The manager keeps in touch with my brother and I, giving us up-to-date information and making suggestions to make Dad’s life easier. The level of care has been exceptional, it has given us peace of mind as we live at a distance.
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Review from Matt N (Son of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Bury St Edmunds) have provided care for my father since the beginning of the year. It was daunting having to rely on a stranger to care for my dad. However, my initial meeting with the manager reassured me that they will treat my dad as I would. They have provided excellent care in the
past four months and they are trustworthy and I would highly recommend them. The team are always available to be contacted and the use of the app is fantastic.
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Review from Donna F (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only used the service for a short time, but in the time we had them come in, they were exceptional.
I can not thank the staff and management enough for the help and care they gave my mum during the time we had them.
Very caring staff and go above and beyond time.
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Review from Sue B (Power of Attorney of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the team at Home Instead for their accommodation and flexibility of twice weekly companionship visits to my elderly aunt with dementia living in a care home. They were responsive and thoughtful and enabled a very successful placement for my aunt, in which she was the happiest I’ve known her
for some years.
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Home Instead (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Home Instead (Bury St Edmunds) is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) ) ÷ 82 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bury St Edmunds) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Brian

Brian McFarlane

Job Title: Owner/Managing Director Joined: 2021

Brian is the Owner and Managing Director of Home Instead, Bury St Edmunds.

Frequently Asked Questions about Home Instead (Bury St Edmunds)

What Type of Services does Home Instead (Bury St Edmunds) offer?

Home Instead (Bury St Edmunds) offers Home Care.

How many Carers does Home Instead (Bury St Edmunds) employ?

Home Instead (Bury St Edmunds) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bury St Edmunds) to verify any information. View our terms and conditions. Home Instead (Bury St Edmunds) has an Enhanced Service - more info.