Home Instead (Bury St Edmunds)

Unit 3, The Old Wool Warehouse, St. Andrews Street South, Bury St Edmunds IP33 3PH

9.9 22 Reviews

Covering Bury St Edmunds, Diss and Stowmarket and towns across West Suffolk, Home Instead, Bury St Edmunds provides quality home care services allowing clients to continue living independently in their own homes.

Care services are tailored to each individual's needs and care preferences and all care plans will be entirely bespoke. So whether you are looking for a drop-in visit for some company once or twice a week, need some help with your housework, or require a little more specialised care, such as personal or dementia care, the team at Home Instead, Bury St Edmunds can help you to maintain your quality of life by providing the care you need from the comfort of your own home.

Care professionals are friendly and experienced, giving all clients and their loved ones the peace of mind that they are receiving the best care at all times. The service is relationship-led, meaning that care professionals are matched with clients with the aim of establishing a long-lasting relationship based on mutual interests or a positive understanding of one another. Home Instead also strives to make sure the same carers are assigned to clients, helping to further develop the relationship between carer and client whilst also giving reassurance that there will never be a stranger at the door.

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Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: from £34

Please contact us for fee guidance and to discuss hourly and live-in fees

These prices are only a guideline, please contact Home Instead (Bury St Edmunds) to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Good to Know

Group/Owner

Home Instead

Person in charge

Brian McFarlane (Owner/Director)

Home Instead (Bury St Edmunds) Reviews (22)

Total of 22, showing 21-22

9.9

Home Instead (Bury St Edmunds) has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Bury St Edmunds) has 22 reviews.

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Review from Chris R (Son of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience

My mum seems alot happier having the company and flexibility that this company offers. I prefer it to any residential care home options.
The management team who were/are great.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy R (Brother of Client) published on 16 November 2022
Submitted via Website • Report

Home Instead provide excellent quality of care and with compassionate treatment to the person receiving care. I know I can trust carers to do the right thing for my brother and act in his best interests.

Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Home Instead (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.939 for Home Instead (Bury St Edmunds) is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) ) ÷ 82 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Home Instead (Bury St Edmunds) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Home Instead (Bury St Edmunds)