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Home Care Providers Owned by Home Instead in West Sussex

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in West Sussex

Only the locations & reviews in West Sussex for Home Instead are showing below.

View the details of all 242 locations (with 12312 reviews) owned by Home Instead

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Home Instead Locations in West Sussex (4)

4 Home Care Providers owned by Home Instead in West Sussex
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Home Instead (Horsham, Haywards Heath & Burgess Hill)
Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham RH12 4QD 
9.7 34 reviews
Home Instead (Horsham, Haywards Heath & Burgess Hill), Horsham, West Sussex
"The Home Instead team and carers have always been exemplary in terms of professionalism and attentiveness. My mother has found both her…"   Read all 34 reviews

Home Instead (Horsham, Haywards Heath & Burgess Hill) offers an extensive range of home care options to help older people remain living in the home they are familiar with. The services provided ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Crawley)
12-13 The Courtyard, East Park, Southgate, Crawley RH10 6AG 
9.8 29 reviews
Home Instead (Crawley), Crawley, West Sussex
"I would like to express my sincere appreciation for the care and support provided to my Mum. Living with dementia can be incredibly…"   Read all 29 reviews
  • Visiting Care from £36 / hour
  • Live-in Care from £1,700 / week

Home Instead (Crawley) looks to match clients with the right care workers, based on background, interests, hobbies and culture, while carrying out a service based on continuity and building strong ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Alcedo Care

Home Instead Reviews in West Sussex (160)

9.5

Home Instead has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Crawley)

from N B (Daughter of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere appreciation for the care and support provided to my Mum. Living with dementia can be incredibly challenging, not only for the individual but also for the family, and the difference your team makes does not go unnoticed.


The staff consistently treat my Mum with genuine

care, patience, and kindness. They approach her with dignity and respect, taking the time to understand her needs and ensuring she feels safe and comfortable. It is very reassuring to know she is being looked after by people who truly care about her wellbeing.


In addition to supporting my Mum, the team also provides valuable help to my Dad. Simple but important tasks such as changing bedcovers, tidying up, and offering general support make a significant difference to his day-to-day life. This extra level of care helps ease the pressure on him and allows him to focus more on spending quality time with my Mum.


Thank you Home Instead

Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Tasha, Thank you so much for your lovely review. The care-pro's enjoy their visits to your parents home and speak very highly of them. They are both such lovely people and very supportive of our staff that it's very easy to provide them with the support they need. Thank you also for being so fabulous at organsing everything yourself as well and doing all the "behind-the-scenes" support work which makes our lives a lot easier as well.
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Review of

Home Instead (Crawley)

from Nikki A (Daughter of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
They saved me. Struggling to cope, these angels came twice a day and were amazing.
Loved my dad, gave wonderful and so badly needed advise. Helped me keep my dad at home for another year. So caring, patient, loving and each one brought another precious dynamic in a great team. Thank you.
Truly beautiful
people, I do thank God for them.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Nikki,
Thanks for your kind words. I am glad we were able to help him stay at home for as long as he did. He was loved by all his care-pro's and they still talk very fondly of him. Take care of yourself.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from P E (Son of Client) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team and carers have always been exemplary in terms of professionalism and attentiveness. My mother has found both her carers to be kind, considerate, patient and thorough.
They are also willing to take an interest in her as a person so that she feels she has a friend who she can rely
on for stimulating conversation in addition to her care.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)Thank you so much. We have thoroughly enjoyed supporting your Mum, what a lovely lady!
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Review of

Home Instead (Worthing & Steyning)

from Carla F (Sister of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Home Instead from another family member. My sister and I have found them genuinely thoughtful, caring and professional. We could not have better care.
Amy, Alan Emma and Evie have all been perfect.
Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)Thank you so much for your kind review. We're delighted that you and your sister have had such a positive experience with Home Instead Worthing & Steyning. Our team will be thrilled to know their professional, compassionate home care has made such a difference.
At Home Instead, we're committed to providing reliable, person-centred care at home in Worthing, Steyning and the surrounding areas, helping families feel supported and confident in their loved one's care.
If you ever need anything further, our team is always here to help.
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Review of

Home Instead (Crawley)

from Alison L (Niece of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team seemed. Very caring & the jobs & help they gave my uncle was excellent
The team undertook all sorts of help within the house which has helped me too.
My uncle was very comfortable regarding all the teams visits & they appeared to bend over backwards to help my uncle
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Alison,
Thanks so much for your kind words. All the care pro's in your uncle's team speak very highly of him and enjou their visits with him. He's come a long way from not wanting care in the first place hasn't he? Thanks also for your support and guidance in working with him, it has gone a long way with establishing a good rapport between him and all his team.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from S E (Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always had a positive answer to any queries I have had.
Turnover of staff quite frequent in the last 3 months, but mostly very pleasant ladies.
Home Instead keep very strictly to the safety and care rules making sure Clients are well cared for.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)Thank you so much for taking the time to write a review, much appreciated! The Care Professionals adore you and look forward to visiting! We also enjoy our great relationship with you. Thanks again
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Review of

Home Instead (Crawley)

from Dympna B (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It had taken nearly a year of very careful conversations with my Mum for her to accept that she did need help to care for my Dad who has Dementia. From the moment my Mum met Rajive from Home Instead all her worries were put behind her. Home Instead provides a very professional service, all the staff
are very kind and caring. I wouldn't hesitate recommending as we have all be so impressed with the care my Dad receives and the office staff have all been very helpful with any questions. We started with 1 ½ hours a week and very quickly added a second 2 hour visit.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Dympna, Thank you very mush for the lovely review. I hadn't realised it had taken mum 1.5 years to agree to having care from anyone. Dad and her are lovely people and get on really well with their team of care pro's. I am glad we were able to help with their care, it's easy when you have supportive family members around to help us understand possible root causes and underlying concerns which may relate or link in with certain behavioral patterns. Thank you once again for your continued trust and faith in us. We'll do our best for Mum and Dad.
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Review of

Home Instead (Chichester & Bognor Regis)

from Mel W (Husband of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care and support that the staff from Home Instead provided to my wife was outstanding. They really worked hard to understand her Alzheimer's and adjusted the activities they undertook with her to make her relaxed and comfortable whilst I was away. I can thoroughly recommend their services
to anybody wishing to have some home support.
Reply from Deborah Embleton, Registered Manager at Home Instead (Chichester & Bognor Regis)Thank you so much for your kind words. We're truly delighted to hear that our team was able to provide the care and support your wife needed and that they could help her feel relaxed and comfortable. Understanding the individual needs of each person, especially when living with Alzheimer's, is very important to us, and it's wonderful to know our approach made a difference while you were away. Your recommendation means a great deal, and we're grateful for your trust in our services.
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Review of

Home Instead (Crawley)

from Jinny O (Daughter of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rajive, Debbie, Becky, Erika, Michaela, Kinga and the whole team are exceptional. Their attention to detail and care is second to none. This is the first time I've ever had to arrange in home care for my Dad and right from the very first phone call the team have been amazing. Very reassuring and
patient guiding me all the way. Their communication is fantastic too and they're willingness to alter their schedule according to our needs is unbelievably helpful. I have no hesitation in recommending them to anyone.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Dear Jinny,
Thank you for your kind words. Your dad is an absolute gentleman and our care pro's love his visits. You and Katy have done such a great job caring for him, it's made our job so much easier. Thank you for trusting us with his care, and helping us to know and understand the person he was before he got ill, it helps us to relate so much better to him.
Take care,
Rajive
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Review of

Home Instead (Worthing & Steyning)

from Sarah C (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call to Home Instead I knew they the right fit for our family. Amy said everything I needed to hear about how they work and did not disappoint when they started. Alana has the perfect blend of professionalism and empathy. We were experiencing a stressful period with my dad (carer
to my mum) having terminal cancer. We agreed on a daily care package for getting mum ready for the day, which involved personal care, cleaning commode, dressing, making breakfast. My parents were very resistant to bringing in care but they immediately leaned into it. By the end my mum enjoyed the company and reliability. Each Care Professional was excellent - highly professional and efficient, and kind too. I must say Pat was particularly amazing. Thank you Home Instead for steadying the ship at a rocky time. I recommend them to anyone without doubt.
Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)Thank you for taking the time to share your experience with Home Instead Worthing. We are so pleased that daily home care for your mum, including personal care, dressing, commode support and breakfast preparation, made life easier during such a challenging time for your family.
Accepting support for the first time can feel daunting, so it is wonderful to hear how quickly your parents felt comfortable with our Care Professionals and benefitted from their reliability, empathy and companionship.
We are grateful for your recommendation. If any families in Worthing, Lancing, Angmering, Steyning or the surrounding areas are looking for help with dementia care at home, daily visits or respite support, our team would be honoured to help.
Best wishes
The Home Instead Worthing Team
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Review of

Home Instead (Chichester & Bognor Regis)

from T R (Wife of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been happy with Home Instead from the initial 'phone call enquiring about help upto the time my husband was moved into a Care Home. The staff were friendly and very knowledgeable. They showed my husband compassion and I know he felt comfortable and safe in their care. A big thank you to you
all.
Reply from Deborah Embleton, Registered Manager at Home Instead (Chichester & Bognor Regis)Thank you so much for your kind words and heartfelt feedback. Were truly grateful you took the time to share your experience with Home Instead. It was an honour to support both you and your husband during such an important time.Were so pleased to hear that our team made you feel supported and that your husband felt safe and comfortable in our care. Compassion, respect, and dignity are at the heart of everything we do, and it means the world to know that came through in the service we provided.On behalf of everyone at Home Instead, thank you again for your trust. We wish you and your husband all the very best in the next chapter of your journey.
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Review of

Home Instead (Crawley)

from Linda W (Daughter-in-law of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I phoned Home Instead and spoke with Raji and he answered all my questions in detail.
I needed care for my Mother in law which needed to start ASAP as she has Dementia
I couldn't believe how quickly it was put in place
We started off with 1 & half hours in the mornings but then had to add an hour
for the evenings again I spoke to Raji and all this was put in place very quickly
All the carers came out to meet my Mother in law first before any care took place which was a nice touch.
I cannot rate Home Instead highly enough
The staff are lovely very friendly from the office to the carers
Nothing is to much trouble for any of them
We have the same carers on a rota which I think is very important as my Mother in law is getting use to.
If anybody is in any doubt about getting care in then don't be
Home Instead is excellent
I cannot Thank them enough for what they have done and are doing for my Mother in law
It has put my mind at rest a bit more knowing she is being looked after.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thank you so much for the lovely review Linda, Your in laws are lovely people and we are delighted that you chose us to support them. They are truly such lovely people, its easy to support them when you get to know them a little better. I hope they feel more confident in themselves and are able to remain independent in their own home for a few more years now that we're serving them. Take care Linda!
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from Nikki J (Daughter of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, which means my mother and l, have been clients of Home Instead for just over a year now. Even though we have used the minimum of service, as a way of introducing my mother to the concept of home help, we have always experienced a great level of professionalism. From the initial interview through
to current care the level of attention has been outstanding.
What is most important is that l have confidence that if we need to suddenly increase the quantity and level of service, as my mother is 91, it will be actioned with the same attentiveness and my mother will be comfortable with the result. I thank the staff of Home Instead for allowing us to feel that way.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)Thank you so much for taking the time to write such a lovely review. We are really grateful. We adore your Mum and look forward to continuing our visits!
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Review of

Home Instead (Crawley)

from Paul L (Son of Client) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the overall care and the professionalism of both carers and support staff. It is reassuring that Mum was being looked after to the standard that your company provided. I would not hesitate to recommend you for future business. Many thanks, regards.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Many thanks for your kind words. The care professionals love visiting your mum, and she is a pleasure to work with. All the best.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from Andrew k (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Horsham are consummate professionals, and set the benchmark for professionalism, service and care in homecare. From the first conversation, the Office Client Manager and Scheduler were 100% professional, very caring and acted quickly to cover every base, and I mean every base to care
for my Mum. The carers themselves are amazing ladies who know how to care and are 100%, reliable, friendly, professional. They are seasoned professionals who are long term with Home Instead Horsham. They are proactive in reading all situations which come up with care , compassion, and professionalism and firmness as required. The office is always available as required , do regular check-ins with me, administration of schedule and invoicing 100% are spot on . A great team of professionals all round.
Five stars is not enough, I know my Mother is in safe professional compassionate caring hands . Without their assistance my Mum could not stay at home. I should add as the client i live overseas.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)What an amazing review, thank you so much and for taking the time. I am so happy that everything has worked out for your Mum, it is our pleasure to support her. We have such a wonderful team of Care Professionals and the ones that visit your Mum have developed great relationships.
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Review of

Home Instead (Crawley)

from M C (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was initially nervous about having 'strangers' coming into his home however, the carers provided have quickly built up a relationship with my Dad and proved invaluable in helping him remain at home. It helps that he sees the same carers each day who know his routine.
Following an initial
assessment a care plan was drawn up with the help of the care manager and now my father knows there is someone coming in to assist him with those daily activities of living he finds challenging.
Initially we had requested only a once a day visit however, due to a change in his condition we asked that this be increased. Within a day the team were able to accommodate this additional request.
I find it reassuring that through the app I am able to check how each visit has gone and have been grateful to be informed of any change in my father's condition when I am not there. The team have treated my Dad as an individual, with dignity. It's such a relief he is happy to receive their help.
Reply from Rajive Dechickera, Director at Home Instead (Crawley)Thanks for the lovely review. All of your dad's care professionals speak very fondly of him and love their care calls with him. I am glad we've been able to help you and your sister care for your father and have met your expectations in a care company. We, for our part will continue to do our utmost to make sure he is safe, well and happy at home.Thank you once again for your lovely review of our services.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from A B (Client) assisted by family/friend published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead has been caring for me for nearly 3 years. I really appreciate the fact that they do the housework as well as preparing meals, but they also do so much more. The carers are easy to have around and enable me to continue with my hobbies - listening to and talking about music, discussing the
news and working in the garden. Senior management are very approachable if there are any issues & deal with things promptly.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)We are so lucky to have you! You are a true gentleman and the Care Professionals love visiting as do office staff! Thank you for taking the time to write a review.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from Jacky T (Wife of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care has been put in place to help me cope with demands of running a home when every nights sleep is broken. Just knowing that any jobs I haven't managed will be swiftly and efficiently taken care of is a life changer. The carer quickly built a relationship with my husband which will be vital for when
his personal care needs increase.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)We really appreciate you taking the time to write a review and we are looking forward to continuing the support for your husband. It's great that he and the Care Professional have clicked so well!
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Review of

Home Instead (Chichester & Bognor Regis)

from Lisa H (Friend of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care assistance have been absolutely brilliant for my friend and I can not thank them enough. They were diligent, thoughtful and extremely professional.


It has given me comfort to know that my friend was being looked after every evening.


Keep up the good work and thank you very much.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)Thank you so much for your kind review of our care services in Chichester & Bognor Regis. Our team of care professionals have really enjoyed providing evening care visits and we're always here if you need any advice or support regarding overnight care or Live In care services. Best wishes.
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Review of

Home Instead (Horsham, Haywards Heath & Burgess Hill)

from H W (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely happy with the services of Home Instead Horsham for our Mum who used their services for 7 weeks. The carers were all very kind, friendly and supportive.
If we had any questions then our Client Manager replied very quickly,
We would highly recommend the service provided by Home Instead.
Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)Thank you so much for taking the time to write a lovely review. We were lucky to support your Mum and the Carers all spoke highly of her. We hope she has settled into her new environment well.
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Awards / Recognitions (9)

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