Home Care Providers Owned by Home Instead in West Sussex

I had visited Home Instead for a general enquiry because my Wife was in Hospital in a serious condition and I did not know when or even if she would be discharged, the office team were very welcoming and gave me all the information and confidence I needed that this was a company I would like for Sheila's care if the need arose, well the need arose much quicker than expected and I returned to arrange the care and asked "tongue in cheek" if it could start the following day, well to my surprise and delight they arranged it and indeed did start two visits per day, the coordinator who is very likeable and informative carried out a comprehensive risk assessment and from then on the excellent care team arrived on time every day and were extremely professional in every task they carried out, but most of all they were all very likeable and gave me the peace of mind that Sheila was receiving the best possible care in our own home.

If you want a regular caring service that goes above and beyond then I thoroughly recommend Home instead.

I would like to express my sincere appreciation for the care and support provided to my Mum. Living with dementia can be incredibly challenging, not only for the individual but also for the family, and the difference your team makes does not go unnoticed.

The staff consistently treat my Mum with genuine care, patience, and kindness. They approach her with dignity and respect, taking the time to understand her needs and ensuring she feels safe and comfortable. It is very reassuring to know she is being looked after by people who truly care about her wellbeing.

In addition to supporting my Mum, the team also provides valuable help to my Dad. Simple but important tasks such as changing bedcovers, tidying up, and offering general support make a significant difference to his day-to-day life. This extra level of care helps ease the pressure on him and allows him to focus more on spending quality time with my Mum.

Thank you Home Instead

Truly beautiful people, I do thank God for them.

They are also willing to take an interest in her as a person so that she feels she has a friend who she can rely on for stimulating conversation in addition to her care.

Amy, Alan Emma and Evie have all been perfect.

My uncle was very comfortable regarding all the teams visits & they appeared to bend over backwards to help my uncle

Home Instead keep very strictly to the safety and care rules making sure Clients are well cared for.

It had taken nearly a year of very careful conversations with my Mum for her to accept that she did need help to care for my Dad who has Dementia. From the moment my Mum met Rajive from Home Instead all her worries were put behind her. Home Instead provides a very professional service, all the staff are very kind and caring. I wouldn't hesitate recommending as we have all be so impressed with the care my Dad receives and the office staff have all been very helpful with any questions. We started with 1 ½ hours a week and very quickly added a second 2 hour visit.

The level of care and support that the staff from Home Instead provided to my wife was outstanding. They really worked hard to understand her Alzheimer's and adjusted the activities they undertook with her to make her relaxed and comfortable whilst I was away. I can thoroughly recommend their services to anybody wishing to have some home support.

Rajive, Debbie, Becky, Erika, Michaela, Kinga and the whole team are exceptional. Their attention to detail and care is second to none. This is the first time I've ever had to arrange in home care for my Dad and right from the very first phone call the team have been amazing. Very reassuring and patient guiding me all the way. Their communication is fantastic too and they're willingness to alter their schedule according to our needs is unbelievably helpful. I have no hesitation in recommending them to anyone.

From the first phone call to Home Instead I knew they the right fit for our family. Amy said everything I needed to hear about how they work and did not disappoint when they started. Alana has the perfect blend of professionalism and empathy. We were experiencing a stressful period with my dad (carer to my mum) having terminal cancer. We agreed on a daily care package for getting mum ready for the day, which involved personal care, cleaning commode, dressing, making breakfast. My parents were very resistant to bringing in care but they immediately leaned into it. By the end my mum enjoyed the company and reliability. Each Care Professional was excellent - highly professional and efficient, and kind too. I must say Pat was particularly amazing. Thank you Home Instead for steadying the ship at a rocky time. I recommend them to anyone without doubt.

I have been happy with Home Instead from the initial 'phone call enquiring about help upto the time my husband was moved into a Care Home. The staff were friendly and very knowledgeable. They showed my husband compassion and I know he felt comfortable and safe in their care. A big thank you to you all.

It has put my mind at rest a bit more knowing she is being looked after.

What is most important is that l have confidence that if we need to suddenly increase the quantity and level of service, as my mother is 91, it will be actioned with the same attentiveness and my mother will be comfortable with the result. I thank the staff of Home Instead for allowing us to feel that way.

I have been very pleased with the overall care and the professionalism of both carers and support staff. It is reassuring that Mum was being looked after to the standard that your company provided. I would not hesitate to recommend you for future business. Many thanks, regards.

Five stars is not enough, I know my Mother is in safe professional compassionate caring hands . Without their assistance my Mum could not stay at home. I should add as the client i live overseas.

I find it reassuring that through the app I am able to check how each visit has gone and have been grateful to be informed of any change in my father's condition when I am not there. The team have treated my Dad as an individual, with dignity. It's such a relief he is happy to receive their help.

Home Instead has been caring for me for nearly 3 years. I really appreciate the fact that they do the housework as well as preparing meals, but they also do so much more. The carers are easy to have around and enable me to continue with my hobbies - listening to and talking about music, discussing the news and working in the garden. Senior management are very approachable if there are any issues & deal with things promptly.

Care has been put in place to help me cope with demands of running a home when every nights sleep is broken. Just knowing that any jobs I haven't managed will be swiftly and efficiently taken care of is a life changer. The carer quickly built a relationship with my husband which will be vital for when his personal care needs increase.