Home Care Providers Owned by Home Instead in West Sussex

From meeting mum & i at the intial meeting at my mother home nothing was two much trouble to arrange ,home instead have exceed my expectation and found Rajive very open and honest about the service offered mum is enjoying the carers coming and is building a lasting repore with the staff long may it continue

I had never had care in for my dad before so was anxious to go away however the team made me feel at ease the moment I met them. Raj and team came to meet us twice before the visits and go to know my dad. Well before hand. I was able to enjoy my trip knowing he was well looked after with regular updates. Would highly recommend. Thanks for all your help.

Highly recommended.

My dad is managing at home with what started as 2 visits to now one visit from Homeinstead. Lovely Zoe and Yasmin have become fond members of my dad's routine care team, thank you so much. Would recommend 100%

My elderly aunt has limited mobility and is quite isolated due to this. Home Instead help her with many things that enable her to continue to living independently in her home, but also provide caring social interaction, checking in on her general well being, handling occasional unusual requests she may have. They have been exceptional in times of crisis, helping my aunt while waiting for ambulances and making sure that things are safe for her to return home following hospital treatment. She really likes the carers that visit, forming good relationships and can't talk highly enough of them. Care from the staff as well as from the management team and administration has been excellent and genuine.

The Home Instead (Crawley) team have been providing care for our father for a few years now - visiting him at his care home and taking him out for exercise and outings. They have been fantastic the whole way through, tailoring their service and their activities to suit him, kind, friendly, and treating him with dignity. They took time on day one to learn about Dad: his personality, preferences, hobbies, etc. The visiting carers have formed a real bond with his. They report any issues or changes to us promptly. The benefit to him has been clear and obvious. And they've provided a really reassuring presence for the family. I wholeheartedly recommend Home Instead (Crawley).

We needed assistance for our mother from 2025 as her condition deteriorated. Having had experience with another Home Instead team who had looked after my father in law in a different part of England, when it became clear that my mother needed help my first call was to Rajive. Within a few days we met with him at my mother's house. Having met some of the proposed team, care was taken to ensure the right people were assigned to her and that she felt comfortable and secure with them. By the summer of 2025 mum needed round the clock care until she very recently passed away in July 2026. Throughout that time the team were exceptional. They proved to be humane, professional and deeply human. They made mum's life as bearable as it could have been given her difficult circumstances. We developed bonds with all the team and communication was at all times immediate and attentive. We cannot recommend them highly enough. They went over and above at all times. They are excellent.

We would like to thank Rajive and the team at Home Instead (Crawley) for all their exceptional help, advice, and support in caring for our parents. Communication has always been prompt and effective, and we appreciated having a small, consistent team looking after them, as well as using an app to stay updated on visits.

We selected Home Instead as they could accommodate specific cultural needs with multi-language Care Professionals. A special thanks to Sameera, our primary Care Pro, who has been wonderfully cheerful, punctual, kind, and flexible as care needs changed.

Even as our parents relocate, the team has provided helpful guidance. Knowing our parents were in such trustworthy hands brought us great comfort. We highly recommend Rajive and his team.

I have been with Home Instead for over 8 years and no complaints. Very happy with the service provided and with my carer, I wouldn't have anybody else and hope she doesn't leave. Would recommend Home Instead to my friends.

This has been life changing for Dad - he was talking about residential care but now he can staying his own home where he is happiest.

Having experienced Home Instead's exemplary standard of care in Shoreham-by-Sea, when my parents lived in my home for three years, I was happy to reconnect to supplement the care Mum was receiving in their Extra-Care flat in Horsham. My Dad, who is in his early 90s can now have minimum stress three days of the week, When your wonderful young Home Instead carer visits Mum, on time, and spends an hour giving her personal care in the bathroom and chatting to her afterwards. We can't praise Home Instead highly enough

Home Instead Horsham provided care for my mother for several years before her passing in October '25. In that time I found them helpful and sensible to deal with. The vast majority of the carers who visited were very good, with a reassuring and positive approach. One of my mother's dearest wishes was to not go into a care home. I'm very happy that we safely fulfilled this wish and we could not have done this without the quality of care provided.

If in time her personal needs increase we would not hesitate to adapt the care package to suit her and would be happy to continue to pay for their excellent standard of care.

I had visited Home Instead for a general enquiry because my Wife was in Hospital in a serious condition and I did not know when or even if she would be discharged, the office team were very welcoming and gave me all the information and confidence I needed that this was a company I would like for Sheila's care if the need arose, well the need arose much quicker than expected and I returned to arrange the care and asked "tongue in cheek" if it could start the following day, well to my surprise and delight they arranged it and indeed did start two visits per day, the coordinator who is very likeable and informative carried out a comprehensive risk assessment and from then on the excellent care team arrived on time every day and were extremely professional in every task they carried out, but most of all they were all very likeable and gave me the peace of mind that Sheila was receiving the best possible care in our own home.

If you want a regular caring service that goes above and beyond then I thoroughly recommend Home instead.

I would like to express my sincere appreciation for the care and support provided to my Mum. Living with dementia can be incredibly challenging, not only for the individual but also for the family, and the difference your team makes does not go unnoticed.

The staff consistently treat my Mum with genuine care, patience, and kindness. They approach her with dignity and respect, taking the time to understand her needs and ensuring she feels safe and comfortable. It is very reassuring to know she is being looked after by people who truly care about her wellbeing.

In addition to supporting my Mum, the team also provides valuable help to my Dad. Simple but important tasks such as changing bedcovers, tidying up, and offering general support make a significant difference to his day-to-day life. This extra level of care helps ease the pressure on him and allows him to focus more on spending quality time with my Mum.

Thank you Home Instead

Truly beautiful people, I do thank God for them.

They are also willing to take an interest in her as a person so that she feels she has a friend who she can rely on for stimulating conversation in addition to her care.

Amy, Alan Emma and Evie have all been perfect.

My uncle was very comfortable regarding all the teams visits & they appeared to bend over backwards to help my uncle