Home Care Provider Owned by Home Instead in Herefordshire

to both myself & my wife.
All the staff are professional, friendly, kind, considerate & caring and I am completely comfortable & satisfied with their visits.

life. Communication has always been excellent from the management team (thanks to them) as her care needs have evolved over the years. We are very grateful to have found an agency and carers we can trust which allows us to focus on spending quality time with our Mum as a family, rather than worrying about her day to day needs and admin. Thank you again to the whole team!

her time in her own home to its full extent, giving her the independence that she wanted. We were impressed by your engagement with the family, your helpful advice to us and your ability to adapt the level of care according to Mum's changing needs. Many, many thanks to you all.

The appeal was successful. We can't thank her enough.
The HI team in general have been supportive and patient with my aunt and we are very grateful that she has this service in place.

and as her memory was failing; she was always treated with respect and with a listening ear, as she loved to tell stories of her life.
Thanks to you all

It was a real team service from the staff in the office to the carers who provided very kind care.

I cannot recommend their services too highly and am very grateful for all the help and support we received.

we know his medication etc is done and he always has a reliable team caring for all his needs.

care requirements in what proved to be her final illness. The staff of Home Instead rose magnificently to every new challenge and were always prepared to "go the extra mile", whether caring for my wife or supporting me at what was an exceptionally difficult time for both of us. Friendly but always respectful, they had clearly been well trained and took a pride in their work. The Care Quality Commission rated Home Instead Hereford as 'Good' in every category. As an experienced clinician who observed them at first hand over several months, I considered them 'Outstanding' in all categories.
When I needed help I didn’t have to wait until the next day for hospital transport to get home because two carers arrived from Home Instead that morning to collect me. I don’t need much help now but what they provide is invaluable, e.g. changing bed linen, getting me a meal now and then, emergency shopping when I’ve forgotten something on the supermarket order, washing up or whatever needs doing, getting me out into the country on a fine day (my eyesight prevents me from driving), I could go on and on. Always friendly, always on time (or a warning call from Head Office if delayed more than 10 minutes), always professional, I can’t recommend them too highly.

are very approachable and supportive of both our needs.

carers are exactly that, caring, which is so important for all concerned. My interaction with them has always been positive and friendly, they are helpful and entertaining for Dad.
One phrase from our first 'assessment' has always stuck with me and when recommending to others it is the phrase that always convinces them. Having explained how hard it had been for me to do cleaning, shopping, and personal and emotional care on my own, a particular staff member said 'Leave that to us; we will do all that so you can go back to being his daughter' and that is what it has meant to me. My time with Dad is less stressful, we have laughs and good times and that is thanks in large part to the Home Instead team.

for my husband, so I could leave him to go to town for things which could only be done in person. These carers offer kindness, interest in his life and sharing of their own interests. They will never be idle - if he’s asleep they will sweep through, notice if there is ironing to be done. They are always punctual and I know that if any nursing need should arise then they are well-qualified to help him. Sometimes our usual carer can’t come, because she is on, for example, a dementia training day. So I feel even more secure.
I am grateful for the professionalism of all at Home Instead and also for their advice and offers of help beyond the call of duty.
We have had five extra months together, thanks.

faces (as happens with some other care agencies). The carers respect my mum’s dignity but they all seem to have a good sense of humour, which my mum enjoys. The app which records case notes of each visit and the rota (of which carer is due to visit for the next week), is particularly useful and reassuring to me as I live a long way away from my mum. I have no hesitation in recommending Home Instead.

understanding, supportive and caring but little things get done without even having to ask them. Nan looks forward to the days they come not only for household jobs but also to have a friendly face to chat with. All of us have seen such a change in her positivity and we are forever grateful for her care team providing that. She has the chance to get out of the house without worrying about one of us being there which is lovely for her. We couldn’t have chosen a better team for her, she thanks them very much for everything they do for her.

and they recorded every little detail so I was able to see how my mother was doing at any time. Thank you to all involved in my mother’s care.

she was professional, caring and sensitive to my grandmother's personal and emotional needs, as well as understanding the dynamics and personalities of our family network, and so our journey began.
‘The team’ have been an absolute success; I can not speak highly enough of them. They are professional, caring with dignity always, sympathetic, interacting beautifully with both my mother and Grandmother (lots of laughter). They are an absolute pleasure to have in the home and have bought so much peace of mind for the family. A huge thank you to all the girls (ladies) for taking such care of my amazing grandmother and the lovely ladies in the office who are always so friendly and efficient.

correct. Then slowly and with respect helping with personal care her confusion.
They helped us through the minefield of bureaucracy with the social care system.
They have been supporting my mother for the last 3 years and we could not have got through it all without them.
If anyone is looking for this care at whatever stage your loved one is, I would thoroughly recommend Home Instead (Hereford).

offered advice until she was home. Dad wants very much to care for Mum, but her dementia has progressed, so Home Instead ‘double up’ with Dad. This is very important for him.
The carers are all great, as gentle, but persuasive with Mum, to ensure all care tasks are completed. No task is too much trouble. They assist Dad in the house with chores and chat to him. They have also helped us access resources to assist Mum’s comfort, as they have amazing knowledge.
Home Instead have been fantastic from the moment I first contacted them. I do not know where we would be without them, but we certainly would not have Mum at home with Dad, which is our family's priority.