Home Care Providers Owned by Home Instead in Shropshire

After being discharged from hospital at the end of June 2026 I was confined to bed. A hospital bed was made available for my use at home. Our first carer was a qualified nurse, and informed me that I would spend the rest of my life confined to bed. She was employed to look after my husband and myself, but appeared to concentrate on him and his welfare, although my needs were far greater. After a discussion with Home Instead, she left. Our new carer was determined that we were both looked after. Because of this I was soon able to stand with support, and eventually could move more independently from bed to commode, then from commode to chair, using other furniture for support. Our third carer was also very determined that I should walk. After much practice and support I am now able to walk independently from my chair to the toilet, kitchen, front door and I am now able to sleep upstairs in my own bed. I can also get out of bed by myself if I need to during the night, but our carer is always on hand to help if it is needed.

The care team really do seem to care! All staff have been pleasant and helpful and tried to support mum to live independently. The office team have pulled stops out to help us and been very nice and reassuring. It means a lot to feel they are understanding and helpful people behind the "front facing" carers. It is a job easy to do badly and hard to do well- and here it is done very well indeed. Thank you to you all, carers and support team, both.

I have used Home Instead over the past 3 years to support my mum and dad at home. The support has been exceptional. The office team are very helpful. They work hard to cover any emergencies and if there is ever an occasion where they cannot help out then their communications are clear and detailed. The carers have been, almost without exception, amazing. My regular carers in particular were outstanding and became vital in getting us through some difficult times. I would not have coped with the deteriorating health of my mum and dad without the Home Instead team.

Very happy with the service from Home Instead. Flexible to suit our needs, and all the carers are very friendly and professional.

I'm very happy with all of the ladies who visit mum. They provide important company and carry out light cleaning tasks to a high standard. Communication is excellent, and the service is always reliable.

The ladies who support my husband are quickly becoming part of the family and are polite, supportive and eager to do things 'our way' which is wonderful especially as routine is important. .

My experience is extremely favourable. The carers arrive on time, they are pleasant and hard working.

Although the care is quite expensive, it was exactly what we needed.

For that support I am eternally greatful ! As it allowed him to stay in his home , which was his dearest wish !

I have found the service to be very professional, caring and thorough in every respect. I feel the carers are well-trained, always punctual and with very high standards of hygiene, politeness and understanding.

It was easy to begin care, also speedy which really helped us but similarly when we needed to cease carers ( for now) we were fairly guided through that process too.

Home instead have been looking after my dad for a couple of months now. From the administration to the care has all been excellent. Admin staff are efficient and quick to respond to any issues/concerns. Care staff look after my dad really well- they genuinely care! We had a bad experience with a previous company and it was stressful for both my dad and his family. Since Home Instead became involved, Dad is more settled and I feel like a weight has been lifted off my shoulders. It's not the cheapest care, but worth every penny.

A friendly, kind and caring service from the very start of the process to provide my mum with some supportive care. She was reluctant at first to have any care at all but very soon became pleased to have a warm and helpful person appearing twice a week. Thank you so much to all the team for your support and care.

An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not compromise on quality. I will use this company again. All the staff that I spoke to/met were very friendly and efficient. Thank you for all your help in what proved to be a very difficult time.

Home Instead staff provide a wonderful service helping me stay independent. I am very happy with their care and support.

I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.

I cannot express enough how grateful I am for the exceptional service provided by Home Instead. From the moment I contacted them, we were met with professionalism, compassion, and a genuine desire to help. The team took the time to understand our specific needs and matched us with carers who are a perfect fit for my friend. Our carers have all been an absolute blessing. They are not only skilled and knowledgeable but also incredibly kind and patient. They have gone above and beyond to ensure that my friend feels comfortable and well-cared for, providing not just physical assistance but also emotional support and companionship. The staff have been consistently responsive and accommodating, always available to answer our questions and adjust to our changing needs. Their dedication to delivering high-quality care is evident in every interaction. Thanks to Home Instead, I have peace of mind knowing that my friend is in good hands. I highly recommend their services to anyone in need of home care.

Thank you so much.

We could not be more pleased with the care for my father who has late-stage dementia. After only a week of being a client his main carer was admitted to hospital, as his moving and handling is a two-person job we could have been in an impossible situation. Our two designated carers stepped up to support us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.

Very pleased with the service and their helpful personalities.