Home Instead in Shropshire | 2 Home Care Providers

Review of
Home Instead (Telford, Newport, Market Drayton)
from Jan L (Daughter of Client) published on 3 July 2025

Submitted via Website • Report

Overall Experience

Home Instead provided overnight care for my elderly mother after 6 weeks in hospital and 5 weeks in respite care. Understandably she was quite nervous about being alone overnight.
Home Instead provided exactly what we needed with three lovely ladies sharing the two weeks overnight care that we had

requested.
Mom felt safe but also gained confidence with their careful supervision and caution to safety.
We are really pleased with how things have progressed and Mom is now coping without any further assistance needed.
Although the care is quite expensive, it was exactly what we needed.

Reply from Paula Fowler, Business excellence manager at Home Instead (Telford, Newport, Market Drayton)

Thank you so much for taking the time to share your experience - your kind words truly mean a great deal to us.We're so pleased to hear that the overnight care provided helped your mom feel safe, supported, and more confident during what was understandably a challenging time for her. It's wonderful to know that our care team was able to offer not only practical support, but also the reassurance and companionship she needed to regain her independence.We're delighted to hear that she's now managing so well on her own - that really is the best outcome we could hope for.Thank you again for trusting Home Instead during this important period in your mom's recovery. Please don't hesitate to reach out if we can support you in any way in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from B C (Daughter of Client) published on 3 July 2025

Submitted via Website • Report

Overall Experience

Home instead has supported us , as a family since July 2024 up until my father's passing in January 2025. The carers ( and staff at head office ) made his last month's comfortable and brighter. They showed my dad genuine kindness, dignity ,companionship, and understanding . !
For that support I am

eternally greatful ! As it allowed him to stay in his home , which was his dearest wish !

Reply from Paula Fowler, Business excellence manager at Home Instead (Telford, Newport, Market Drayton)

Thank you so much for your beautiful message. Your kind words mean the world to all of us at Home Instead.It was truly a privilege to support your father from July through to his passing in January. Knowing that we were able to bring comfort, companionship, and dignity to his final months is deeply humbling. Our carers - and the entire team - remember him fondly and are honoured to have helped fulfill his wish to remain at home, surrounded by the things and people he loved most. Sincere thanks for allowing us to be part of his journey.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Anne M (Daughter of Client) published on 6 November 2024

Submitted via Website • Report

Overall Experience

An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not compromise on quality. I will use this company again. All the staff that I spoke to/met were very friendly and efficient. Thank you for all your help in what proved

to be a very difficult time.

Reply from Elaine Adshead, Operations Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you so much for taking the time to share your kind words. We're thrilled to hear that you were satisfied with the service we provided, especially during such a challenging time. At Home Instead, we strive to deliver both professionalism and compassion in everything we do, and it's wonderful to know that this was reflected in your experience. We truly appreciate your recognition of our team's quick response and efficiency, and we'll be sure to pass along your thanks to all the staff involved. We were grateful for the opportunity to support you and your family during this time. Kind Regards, Operations Manager

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Ian G (Son-in-law of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Not only am I the son-in-law of a client who recently died but also the full-time carer for my wife who has a monthly visit from a Home Instead carer.
Overall, Home Instead has been consistently accessible and professional. In particular, I was impressed with the matching of the carer to the client;

so important for the client to be able to bond with the carer and this happened in my mother-in-law's case - she was 97. The principal carer was outstanding, hitting the right note straight away, often going the extra mile and contributing strongly to her enjoying her final days.
On the occasion I have had to call the office, I was always received with a courteous and helpful response.
I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you so much for your kind and thoughtful review. We're truly honoured to have been a part of both your mother-in-law's care and your wife's ongoing support. Matching our care professionals to clients is a priority for us, as we know how essential it is to build a meaningful connection. We're delighted to hear that this helped bring comfort to your mother-in-law, especially in her final days. Your appreciation for our team's professionalism and dedication means a great deal to us. We'll be sure to pass on your compliments to the care professionals involved, as well as our office team, who strive to offer helpful, compassionate support at every step. Thank you again for your recommendation, it's been our privilege to serve your family. Kind Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from C L (Daughter of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience

We could not be more pleased with the care for my father who has late-stage dementia. After only a week of being a client his main carer was admitted to hospital, as his moving and handling is a two-person job we could have been in an impossible situation. Our two designated carers stepped up to support

us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you for a lovely review of our service. We are extremely pleased to hear that we have been able to provide this support when it has been needed the most. We will ensure that your feedback is passed on to the Care Professionals. Kind Regards Elaine Adshead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Julie D (Daughter of Client) published on 27 October 2023

Submitted via Website • Report

Overall Experience

Home Instead were so helpful when we needed help for my mother and father. The caregivers were excellent in both their approach and attention they gave to my parents - for them to stay in their own home was important to us and we were reassured with the kind and efficient service that was provided.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you for your review and kind words about our care professionals.
It was a pleasure to be able to support Mum and Dad to remain at home.
Kind Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from L S (Daughter of Client) published on 17 July 2023

Submitted via Website • Report

Overall Experience

The care provided was excellent. The carers remained professional at all times whilst building a therapeutic relationship. My mum enjoyed the friendly approach the carers provided and looked forward to their visits. We felt confident and comfortable with the carers. The ability to provide person centred

care was excellent, they used initiative to support my mum. For example, understanding her own needs around diet and activities of daily living. This provided a great comfort to me knowing that the care was coming from a place of understanding. We are grateful for the support given to my mum and to us as a family, this is something that we will take with us as a comfort.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you so much for your kind words.
It was a pleasure to look after mum and be a support for you as a family.
I will ensure your words are passed on to our wonderful care team.
Kindest Regards
Elaine Adshead

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Alison M (Daughter of Client) published on 29 June 2023

Submitted via Website • Report

Overall Experience

Excellent service with wonderful carers. Very organised with the same team of ladies coming in at agreed times. Should a new member come in they would always be introduced to mum first so at all times she knew who would be coming into her house. Very reliable company and I would have no hesitation in

recommending them to anybody who should be looking for care for a loved one.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you for your lovely review, your kind words will be passed onto the care team.
It was a pleasure to support Mum at home.
Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Jane T (Sister of Client) published on 23 May 2023

Submitted via Website • Report

Overall Experience

I will always be full of praise and gratitude for the care given to my brother by the Home Instead team. Home Instead employ the highest quality of staff and adhere to the highest standards. My brother was treated with the utmost dignity, kindness and respect. The small, regular and well trained team

of carefully chosen carers ensured a thorough knowledge of my brother and his specific needs. This resulted in continuity of care, which is vital in the provision of quality and safety, especially in the case of dementia sufferers. My brother trusted them and they did all they could to make him feel happy, comfortable and safe. The office team were always professional and efficient and kept me fully informed at all times. They were a pleasure to deal with and worked hard to achieve the exemplary service and standards that we received. Prior to finding Home Instead, I had used a few other care providers with worrying results. Without doubt, Home Instead is far, far superior in every way.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Good Morning, thank you for your lovely review.
It was a pleasure to be able to support your brother in such a way that had a positive impact on his life.
He was very well thought of by us all.
I will ensure your kind words are passed on to the team.
Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Michael C (Husband of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience

Arrangements for home care were carried out quickly and professionally and led to reliable, friendly and welcoming companionship for my wife. Company maintained contact by telephone and newsletters and, of note, invited us to Coronation coffee morning, which coincided with my wife’s birthday, an added

bonus.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Good Morning, Thank you for your review.
I am glad that we are able to offer such support to your wife.
It was a pleasure to have you both at our coffee morning and celebrate your wife's birthday.
Kind Regards
Elaine Adshead

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from C H (Daughter of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience

Home Instead supported my mum when she really needed it. From when we first met them the service was brilliant.
The care professionals were fantastic, really made my mum feel relaxed like they were part of the family.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Good Morning,
Thankyou for your review, it is lovely to hear that you got on so well with our care professionals. I will ensure you kind words are passed on to them.
Wishing you all the best, Elaine

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Shrewsbury, Ludlow & Oswestry)
from Mike B (Son of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

We have been using Home Instead (Shrewsbury, Ludlow & Oswestry)
for several years now, and are continuing to use them. One of my parents has complex needs which require multiple visits per day. All of the carers we’ve had have been excellent - they go above and beyond to ensure wellbeing and their

passion and kindness are a constant. As our requirements have progressed, the company has done its utmost to help us at every turn. If you are looking to bring in care and you’re not sure which way to turn, I can’t recommend Home Instead (Shrewsbury, Ludlow & Oswestry) highly enough.

Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)

Thank you for your incredibly kind words and recommendation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from John B (Husband of Client) published on 5 May 2023

Submitted via Website • Report

Overall Experience

Carers for my wife provided companionship and help with showering, dressing, cooking, flowers and general jobs around the house.
The carers also allowed me some time off from full time care for her, so helping me to retain some independence.
Overnight stays were very expensive, but a known carer was

reassuring for my wife when I was away.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Good Afternoon John,
Thank you for your review, I am glad we were able to support both you and your wife and offer reassurance to you.
It has been a pleasure to get to know you both.
Wishing you well.
Kindest Regards
Elaine Adshead

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Shrewsbury, Ludlow & Oswestry)
from A B (Client) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience

The carers were all encouraging, kind and patient. Pleasant to have in the house.

Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)

Thank you for your kind words about our Care Professionals and so pleased that you have regained your independence and confidence with their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from N R (Wife of Client) published on 24 April 2023

Submitted via Postal Card • Report

Overall Experience

Every person from Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
who came here was pleasant, reliable, capable and very welcome. Phone calls were answered pleasantly and efficiently.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Hi Nancy,
Thank you for your review.
It was a pleasure to get to know both of you and take care of Eddy.
Your kind words will be passed on to our care team.
Kind Regards
Elaine Adshead

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from J F (Friend of Client) published on 18 April 2023

Submitted via Website • Report

Overall Experience

Home Instead have been helping a family friend for a number of months now, particularly in the mornings when my friend needs some help getting dressed. Whenever I have met her carer, they have always been friendly and kind, which has been very reassuring, nothing is too much trouble for them.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Thank you for your review, and your kind words about our care professionals.
I am glad we are able to provide support and reassurance to both yourself and your friend.

Kind Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Lorraine M (Daughter-in-law of Client) published on 17 November 2022

Submitted via Website • Report

Overall Experience

The overall care from Home Instead care staff has been excellent. My mother in law particularly likes the continuity of care, whereby she has a small number of different carers attending, as opposed to lots of different carers.
I feel that the carers have a vested interest in the client and they have

built up a relationship with my mother in law and as well as personal care, they offer reassurance and companionship.
I particularly like that details of each visit, are recorded on the online portal. This means that I can read the carers notes and see how my mother in law is.
Office staff are helpful when I call with any queries and requests.
The only negative is the minimum call time of one hour per visit. We did put a bedtime call in place but my mother in law felt it was too long, as she didn't want companionship at that time of the evening. This meant that we had to resort to using an alternative care agency that offered more flexibility, for this particular daily visit.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Dear Lorraine,
Thank you so much for taking the time to leave us a review.
It is a pleasure to hear that we are able to support your mother-in-law in such a positive way.
Although we appreciate that you would like some more flexibility surrounding the minimum call time of one hour, this is a fundamental part of how we ensure we provide the highest quality and continuity of care for our clients and care professionals.
We are always grateful for all your feedback, as this helps us continue to deliver the best care to our clients
Kindest Regards
Elaine Adshead
Registered Care Manager

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from Christopher B (Husband of Client) published on 12 October 2022

Submitted via Postal Card • Report

Overall Experience

Generally very good. Office responsive to special requests.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from R E (Son of Client) published on 12 September 2022

Submitted via Website • Report

Overall Experience

We sourced Home Instead to care for my Mother back in 2019 after she had a nasty fall.
She was very reluctant to accept the help at first but the team from consultation to care have been amazing!
Not only does it provide us as a full time working family with peace of mind, but Mum now introduces

her carers as her friends!
They provide everything Mum needs from companionship to shopping and travel to and from appointments. We add extra visits in when we are away on holidays and the team always ensure mum is cared for by her own team of care professionals.
As a family can't thank the whole team enough for what they do.

Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton)

Good Afternoon,
Thank you for your kind words and lovely review.
It is a pleasure to hear the great impact the team are having on your Mothers and your life.
Your message will be passed on to our team
Kindest Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Telford, Newport, Market Drayton)
from G G (Wife of Client) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience

We are delighted with our caregiver. She is always positive and cheerful and manages to shower, shave and dress my husband (who has Alzheimer's) with plenty of time left for breakfast before transport arrives to take him to day care. He is always happy to see her. The company take great care in reviewing

what is required for the client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Shropshire

Home Instead Locations in Shropshire (2)

Home Instead Reviews in Shropshire (82)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Shrewsbury, Ludlow & Oswestry)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Shrewsbury, Ludlow & Oswestry)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Home Instead (Telford, Newport, Market Drayton)

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers