Home Care Providers Owned by Home Instead in Shropshire

I have used Home Instead over the past 3 years to support my mum and dad at home. The support has been exceptional. The office team are very helpful. They work hard to cover any emergencies and if there is ever an occasion where they cannot help out then their communications are clear and detailed. The carers have been, almost without exception, amazing. My regular carers in particular were outstanding and became vital in getting us through some difficult times. I would not have coped with the deteriorating health of my mum and dad without the Home Instead team.

Very happy with the service from Home Instead. Flexible to suit our needs, and all the carers are very friendly and professional.

I'm very happy with all of the ladies who visit mum. They provide important company and carry out light cleaning tasks to a high standard. Communication is excellent, and the service is always reliable.

Although the care is quite expensive, it was exactly what we needed.

For that support I am eternally greatful ! As it allowed him to stay in his home , which was his dearest wish !

An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not compromise on quality. I will use this company again. All the staff that I spoke to/met were very friendly and efficient. Thank you for all your help in what proved to be a very difficult time.

I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.

We could not be more pleased with the care for my father who has late-stage dementia. After only a week of being a client his main carer was admitted to hospital, as his moving and handling is a two-person job we could have been in an impossible situation. Our two designated carers stepped up to support us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.

Home Instead were so helpful when we needed help for my mother and father. The caregivers were excellent in both their approach and attention they gave to my parents - for them to stay in their own home was important to us and we were reassured with the kind and efficient service that was provided.

The care provided was excellent. The carers remained professional at all times whilst building a therapeutic relationship. My mum enjoyed the friendly approach the carers provided and looked forward to their visits. We felt confident and comfortable with the carers. The ability to provide person centred care was excellent, they used initiative to support my mum. For example, understanding her own needs around diet and activities of daily living. This provided a great comfort to me knowing that the care was coming from a place of understanding. We are grateful for the support given to my mum and to us as a family, this is something that we will take with us as a comfort.

Excellent service with wonderful carers. Very organised with the same team of ladies coming in at agreed times. Should a new member come in they would always be introduced to mum first so at all times she knew who would be coming into her house. Very reliable company and I would have no hesitation in recommending them to anybody who should be looking for care for a loved one.

I will always be full of praise and gratitude for the care given to my brother by the Home Instead team. Home Instead employ the highest quality of staff and adhere to the highest standards. My brother was treated with the utmost dignity, kindness and respect. The small, regular and well trained team of carefully chosen carers ensured a thorough knowledge of my brother and his specific needs. This resulted in continuity of care, which is vital in the provision of quality and safety, especially in the case of dementia sufferers. My brother trusted them and they did all they could to make him feel happy, comfortable and safe. The office team were always professional and efficient and kept me fully informed at all times. They were a pleasure to deal with and worked hard to achieve the exemplary service and standards that we received. Prior to finding Home Instead, I had used a few other care providers with worrying results. Without doubt, Home Instead is far, far superior in every way.

Arrangements for home care were carried out quickly and professionally and led to reliable, friendly and welcoming companionship for my wife. Company maintained contact by telephone and newsletters and, of note, invited us to Coronation coffee morning, which coincided with my wife’s birthday, an added bonus.

The care professionals were fantastic, really made my mum feel relaxed like they were part of the family.

for several years now, and are continuing to use them. One of my parents has complex needs which require multiple visits per day. All of the carers we’ve had have been excellent - they go above and beyond to ensure wellbeing and their passion and kindness are a constant. As our requirements have progressed, the company has done its utmost to help us at every turn. If you are looking to bring in care and you’re not sure which way to turn, I can’t recommend Home Instead (Shrewsbury, Ludlow & Oswestry) highly enough.

Overnight stays were very expensive, but a known carer was reassuring for my wife when I was away.

The carers were all encouraging, kind and patient. Pleasant to have in the house.

who came here was pleasant, reliable, capable and very welcome. Phone calls were answered pleasantly and efficiently.

Home Instead have been helping a family friend for a number of months now, particularly in the mornings when my friend needs some help getting dressed. Whenever I have met her carer, they have always been friendly and kind, which has been very reassuring, nothing is too much trouble for them.

The only negative is the minimum call time of one hour per visit. We did put a bedtime call in place but my mother in law felt it was too long, as she didn't want companionship at that time of the evening. This meant that we had to resort to using an alternative care agency that offered more flexibility, for this particular daily visit.