Home Care Providers Owned by Home Instead in Shropshire

requested.
Mom felt safe but also gained confidence with their careful supervision and caution to safety.
We are really pleased with how things have progressed and Mom is now coping without any further assistance needed.
Although the care is quite expensive, it was exactly what we needed.

eternally greatful ! As it allowed him to stay in his home , which was his dearest wish !

to be a very difficult time.

so important for the client to be able to bond with the carer and this happened in my mother-in-law's case - she was 97. The principal carer was outstanding, hitting the right note straight away, often going the extra mile and contributing strongly to her enjoying her final days.
On the occasion I have had to call the office, I was always received with a courteous and helpful response.
I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.

us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.

care was excellent, they used initiative to support my mum. For example, understanding her own needs around diet and activities of daily living. This provided a great comfort to me knowing that the care was coming from a place of understanding. We are grateful for the support given to my mum and to us as a family, this is something that we will take with us as a comfort.

recommending them to anybody who should be looking for care for a loved one.

of carefully chosen carers ensured a thorough knowledge of my brother and his specific needs. This resulted in continuity of care, which is vital in the provision of quality and safety, especially in the case of dementia sufferers. My brother trusted them and they did all they could to make him feel happy, comfortable and safe. The office team were always professional and efficient and kept me fully informed at all times. They were a pleasure to deal with and worked hard to achieve the exemplary service and standards that we received. Prior to finding Home Instead, I had used a few other care providers with worrying results. Without doubt, Home Instead is far, far superior in every way.

bonus.

passion and kindness are a constant. As our requirements have progressed, the company has done its utmost to help us at every turn. If you are looking to bring in care and you’re not sure which way to turn, I can’t recommend Home Instead (Shrewsbury, Ludlow & Oswestry) highly enough.

reassuring for my wife when I was away.

built up a relationship with my mother in law and as well as personal care, they offer reassurance and companionship.
I particularly like that details of each visit, are recorded on the online portal. This means that I can read the carers notes and see how my mother in law is.
Office staff are helpful when I call with any queries and requests.
The only negative is the minimum call time of one hour per visit. We did put a bedtime call in place but my mother in law felt it was too long, as she didn't want companionship at that time of the evening. This meant that we had to resort to using an alternative care agency that offered more flexibility, for this particular daily visit.

her carers as her friends!
They provide everything Mum needs from companionship to shopping and travel to and from appointments. We add extra visits in when we are away on holidays and the team always ensure mum is cared for by her own team of care professionals.
As a family can't thank the whole team enough for what they do.

what is required for the client.