Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)

Millennium House, New Street, Newport TF10 7AX

Home Instead Senior Care, Telford, Bridgnorth, Newport, Market Drayton and surrounding areas is part of a network recognised as the UK’s leading in-home care organisations.

Their philosophy is simple, enabling older people to live independently in their own homes for as long as possible while improving their quality of life. Following their CQC inspection, they were awarded 'oustanding' by CQC in June 2017, the first home care provider in Shropshire to do so.

By concentrating on companionship, friendship and respect, Home Instead Senior Care believe they make a real difference to client’s quality of life. By building a relationship with their clients and families they focus on all needs, both emotional and physical, adapting the service as needs change. Services include dementia care, particularly Alzheimer’s care, personal care, home help, shopping, and pretty much anything else that their clients need to live as full a life as possible.

Group : Home Instead Senior Care

Person in charge: Louise Downing (Head of Care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: The office is open 7 days a week, 9am-5pm, visitors are always more than welcome. Outside of these times there is always someone available on their out of hours service, just call 01952 476720

Parking: Although they have Caregivers working in the Telford, Bridgnorth, Newport, Market Drayton and surrounding areas Home Instead Senior Care's central office is located in New Street, Newport, directly across from a public car park which is free of charge.

Latest Care Quality Commission* Report on Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth) is calculated as follows: ( (116 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth) is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth) has a Review Score of 9.7 (9.731) from 26 Reviews

Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)?

  • Extremely LIKELY
    20
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)

  • Client / Service User
    10
  • Daughter of Client/Service User
    8
  • Niece of Client/Service User
    2
  • Son of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

Home Instead provide an excellent care service to my aunt. She enjoys having the Carers as much as needing their support. The Carers do a fantastic job and are always kind and caring to my aunt.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I was introduced to Home Instead via a recommendation from a family member. I have been impressed by the efficiency and attention to detail of the company. They have been very good in maintaining channels of communication and keeping me informed of any matters arising, providing remedies for a positive way forward.
They have tried hard to match up a Carer to my mother's needs and have been very flexible in making changes when required.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   4.5 out of 5

The management of mum's care is very good. Carers are tailored to mum's needs and personality and what matters to her. Good communication channels, more than one option and always get speedy reply/answer.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

I have found Home Instead Senior Care to be very organised, responsive and flexible they were to cover New Year's Eve for my parent.
Communication with the office is good as are the checks and reviews but they are expensive.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4 out of 5

Home Instead provide an excellent standard of on-going care for my parents. I have peace of mind knowing that in my absence, my parents are in safe hands. The caregiver has become more of a family friend, providing assistance with housework, shopping and companionship and is always punctual and ready to assist with requests for help with cooking when required. They have provided my parents with necessary support and given me some independence back.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the help and support that I am given.
It's nice to have the reassurance that someone is there to help me.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   4.3 out of 5

I am very happy with the care I received and I am still receiving from dedicated people who really lifts your life.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

The care I receive is excellent and full of consideration for my needs. The caregiver is warm, empathic and very efficient.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

The care my mother has received over the past three months has been excellent both from the caregiver and the management. We feel very re-assured knowing mum is treated with such warmth and efficiency. Thank you to all of you at Home Instead.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

My mother has benefitted from this lovely, caring service for a year now and this has made a huge difference to his quality of life. I live 150 miles away and I know she has the support she needs. Anytime I need to contact the office the staff are always understanding. A truly professional, caring service.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

Generally good and would recommend them. They do try to care for the client. Staff are generally friendly and the office tries hard to fulfil client's requirements. My own care has been good as I require help to shop and walk the dog. The daily visit gives me contact with the outside world. Would recommend them to people in my own situation.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4 out of 5

Every carer is always punctual, friendly, efficient and empathetic to my severely disabled husband and generally treats him kindly and gently.
He likes the majority of them immensely and smiles and chuckles during their conversation with him. Home Instead listens to any unexpected change to requirements (hospital visits etc). Senior management frequently assumes the role of carers when the need arises. Thus they keep in touch

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.8 out of 5

My son's care is excellent.
His carers are professional and friendly.
His needs are profound and he connects with all his carers in the best possible way.
We are pleased to say he is awarded the utmost dignity in all they do for him. His care could not be better than it is.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.5 out of 5

We have always found them to be of the highest standard.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

I have been using this agency for nearly 2 years and I am very happy with their service. Caregivers are all very friendly and efficient, ready to do anything to help me. I always know who is coming and new caregivers are introduced to me in advance. I would not hesitate to recommend them.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.8 out of 5

Good service, no complaints.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   5 out of 5

The service that Home Instead gave to my father was second to none. Many thanks.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

I feel that all the caregivers and office staff really care about my Aunt and are helping her remain independent for as long as is safely possible.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.8 out of 5

Home Instead Senior Care were totally focused on providing the right care package for my father. An initial meeting with my dad and his immediate family ensured a care package that met his, and our, needs. Important aspects, such as continuity of carer(s) and keeping to required times were built into the care plan and adhered to.
As my fathers care needs changed, the plan was immediately adapted to meet those change requirements. All staff, from managers through to the care providers, are extremely professional and friendly. They all became like friends to all of us. Even extreme weather conditions didn't deter the carers from meeting and delivering the service.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

I have been with Home Instead for over 12 months now and I am very happy with them. The carers are always introduced to me before they start coming and are always with me for an hour. They will do shopping, bathing or a little cleaning. Most important of all, they take me and my little dog on a short walk every morning. I am sure I could not find better carers.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

Although more expensive than most care agencies in the area, we feel it is worth the extra for the excellent care and attention my 95 year old father receives.
I live locally and call to see him most days and the communication between myself and staff is outstanding. Any problems regarding skin care is fed back promptly.
The staff are kind, caring and efficient. As a former nurse myself I appreciate these in a care agency! They are prompt and deliver a full hour at each visit.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.7 out of 5

I have been very satisfied with the care I have received and find all the carers I see four in all at different times, very friendly and willing to help in various ways. I have care for one hour in the morning and one hour in the evening (weekdays only at present).

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   4.3 out of 5

Companionship and light cleaning is provided every week (Mondays PM). Very much to my satisfaction.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   4 out of 5

I have received very good service, mostly good timing.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Likely

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Average Rating:   4.3 out of 5

Service that is provided from the carer to the office staff is always very efficient.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   5 out of 5

The girls who come out to assist my mother are golden - very caring, always prepared to do little extras, don't clock-watch. They're good at chatting too which is a very important part of the 'package'.

How likely would you be to recommend Home Instead Senior Care (Telford, Newport, Market Drayton & Bridgnorth)? Extremely Likely

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Average Rating:   4.8 out of 5

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Job Vacancies

Staff Profiles

Jason

Jason Warren

Job Title: Director / Owner

Joined: 2010

Description:

As a young newly married father of one, I needed a reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.

It was a tough role, as I had never done anything like this before, particularly supporting someone who has complex needs, however, I was hooked by the fact that I was helping them enjoy life, in my own small way.

That was over twenty years ago, and in that time my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However I felt that something was missing, and I realised that I hankered after the hands on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a person's quality of life.

Finding Home Instead Senior Care was like finding a needle in a haystack. Our approach to caring for someone in their own home is so refreshingly different, where peoples wishes and desires are at the heart of their care and where we genuinely support clients as if they were our own family is fantastic.

We are not the largest provider in the area by any means, and quite frankly I don't want us to be, as being able to keep our service personal, and special for each individual client, and providing a rewarding fulfilling job for each of our team members, enables us to maintain our high quality standards and be the best provider in our area, and that is much more important to me.

Jenny

Jenny Warren

Job Title: Director / Owner

Joined: 2010

Description:

Welcome to our family, Home Instead Senior Care Telford, Newport, Market Drayton & Bridgnorth.

Jenny's Journey to Home Instead Senior Care

Having worked for many years in marketing and sales for a number of businesses, from large organisations such as Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children I realised that we can make such a big difference to peoples lives', often by making small simple gestures, such as a smile or an act of kindness, that I wanted to do something that genuinely made a lasting difference. While trying to figure out what I wanted to do, Jason introduced me to Home Instead Senior Care, and I have not looked back since.

I am so proud of the fact that we make a difference each and every day, not only to our clients but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.

Our CAREGivers are the most amazing group of people, that constantly surprise me with their ability to put others first, often before their own families and other commitments.

We both love what we do, and if you would like to find out more how our family, Home Instead Senior Care Telford, Newport, Market Drayton & Bridgnorth, can make your life better just give us a call.

Louise

Louise Downing

Job Title: Registered Care Manager

Joined: 2015

Description:

My career in care started from a young age. After leaving school, I had planned to go to University to study Nursing but due to family circumstances this was not possible and I worked in a local residential home as a support worker, working my way up the ladder to become the registered Care Manager.

I cared for some of the most vulnerable adults in our community and over time I became aware that for some, staying in their own homes was their preferred choice, but being honest I wasn't aware that there was an option to the type of care that people can receive in their own home as I was influenced by what we all see on the television every day, and felt that care at home wasn't that great as meeting people’s needs.

Then at a chance meeting with someone who works for Home Instead, I was enlightened and amazed to find that there is an alternative and I wanted to be a part of the team.

I have always loved working in Social Care, but if you asked me why exactly, I probably couldn’t tell you! Perhaps it's just being a part of someone else's life, even for a moment of their lives, and being able to make a difference.

Outside of work I spend my time with my partner and animals on our small hold.

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Francesca Wrigley

Job Title: Head of Client Experience

Joined: 2016

Description:

Francesca has worked in the care sector for over 15 years, working with young adults and children with disabilities, dementia care and elderly. Francesca has mainly worked in domiciliary care but has experience working in nursing and residential homes as well.

Francesca has her level 2 and 3 in health and social care and is currently studying the level 5 in leadership and management for health and social care alongside an honours degree in Business Management. Francesca also has her train the trainer in moving and handling.

Francesca has done a variety of roles in care including care manager, care co-ordinator, supervisor, recruitment and caregiver. Francesca chose a career in care after a close family member passed away in a hospice after a short terminal illness; “I wanted to offer people the option to stay at home if they chose to do so, I feel people should receive the very best in care, deliver exceptional quality and have personal choice; we are all different after all.”

Kerry

Kerry Ferguson

Job Title: Scheduler

Joined: 2016

Description:

Kerry's role is key to the success of providing consistent, high quality care at home to our clients, in Telford, Newport, Bridgnorth, Market Drayton and surrounding areas, and a rewarding fulfilling care job to our CAREGivers.

Having worked in the care sector for many years Kerry was looking for an office based role that would help her achieve the work life balance she was looking for.

Kerry makes sure that we match the right Caregiver to the right client and is key and making sure that all communication happens so that everyone knows what is happening.

Kirsty

Kirsty Wallace-Plimmer

Job Title: Snr Field Support

Joined: 2014

Description:

If you were to call Home Instead Senior Care at the weekend, chances are it would be the lovely Kirsty that you would speak to. Kirsty is an integral part of the team ensuring that we continue to support our clients and Caregivers 7 days a week, 365 days a year, giving the best home care in the Telford, Bridgnorth, Market Drayton and Newport Shropshire, areas.

More recently Kirsty has taken on the role as Care Supervisor, supporting our Caregivers in the community with introductions and helping them deliver the best possible care to their clients.

Hayley

Hayley Hatch

Job Title: Co-ordinator

Joined: 2017

Description:

In 2006 I entered the Care Sector as a Domiciliary Care Assistant, within 6 months I had completed by NVQ level 2, and had become one of the Moving and Handling Trainers by completing the train the trainer course with SPIC and remained as a live trainer until January 2017. I was promoted to Senior Carer and nominated for the first SPIC Care Awards as “Learner of the Year” I am immensely proud to say that I won and was presented the first ever learner of the year trophy, and it has pride of place in my cabinet at home. I moved onto learning disabilities and became a live-in support worker assisting and encouraging independent living in the community. I spent a short time at Royal Shrewsbury Hospital working on the wards but struggled working through the night so looked to get back into Domiciliary.

I started with a different company as a Senior Carer in 2011. I completed my NVQ Level 3, and within a few months had been promoted to Deputy Care Manager. Whilst in this role I completed and passed with distinction my QCF Level 5 in Advanced Management for health and social care, it was a 2-year process and the qualification is the highest I have ever achieved and I am still very proud of it.

I decided to become a Community Carer after I got married to get back “into the field” for a while, I then decided that with all my knowledge and skill base I needed to put it to better use and applied at Home Instead and I am currently a Care Co-Ordinator dealing with all Clients and CareGivers ensuring that all aspects of the schedule are covered and dealt with.

I am a strong believer in leading by example and treating others as you would wish to be treated yourself. After all, we will all be old one day and may need assistance

Sally

Sally Carter

Job Title: Training Manager

Joined: 2014

Description:

Having worked for the Alzheimer's Society in Telford and Wrekin, Sally has a wealth of experience of working with older people and in particular helping to support those living with Dementia.

Sally commented, "My career began in administrative roles in engineering, public funding and architectural sectors although I was always looking for a job that gave me the satisfaction of knowing I'd made a difference to someone's life. That's why in 2006 I decided it was time to retrain and I went to study occupational therapy. After graduating in 2010 I went to work for the Alzheimer's Society in Telford & Wrekin, which is where I became involved with Home Instead Telford, Newport and Bridgnorth. I was blown away by their commitment to providing good quality, consistent care for their clients and when the opportunity came to work for them I jumped at the chance! I loved being able to go out into the community and speak with passion and pride about the services we provide, believing in what I say and knowing that we really do make a difference to the lives of the people we support.

Outside of work I enjoy playing badminton and squash, going to as many concerts as I can afford, getting to the coast as often as I can and walking my dog.

Rebecca

Rebecca Ball

Job Title: HR Administrator

Joined: 2015

Description:

After finishing my A-Levels in psychology, law and history last year I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead. This way I could gain experience in a working environment and also a qualification in Business administration at the same time. Having been here for over a year now working in recruitment and assisting everyone in the office, I can definitely say that the decision was the right one as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.

I work for Sarah helping her with recruitment, new CAREGivers and making sure that training runs smoothly.

Laura

Laura Mitchell

Job Title: Finance and Quality Administrator

Description:

Before I joined Home Instead I was working in the Hospitality trade but felt I wasn’t satisfied and wanted a change. I enrolled with Shropshire County Training to do an apprenticeship in Business and Administration and soon came across the advert for Home Instead.

I had always thought about beginning a career within the Care sector, especially as I spent a lot of time with my Grandparents who have both been diagnosed with dementia. So when I met Jenny I was greatly impressed with the Home Instead approach to care, I was sold!

I started as the office admin apprentice and quickly worked my way up to be a part of the scheduling team. I have recently returned after having my wonderful little boy, on two days a week, and am now responsible for Finance and Quality Administration