Home Instead (Telford, Newport, Market Drayton)

As a young, newly married father of one, I needed a reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.

It was a tough role, as I had never done anything like this before, particularly supporting someone who has complex needs; however, I was hooked by the fact that I was helping them enjoy life, in my own small way.

That was over twenty years ago, and in that time, my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However, I felt that something was missing, and I realised that I hankered after the hands-on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a person's quality of life.

Finding Home Instead Senior Care was like finding a needle in a haystack. Our approach to caring for someone in their own home is so refreshingly different, where people's wishes and desires are at the heart of their care and where we genuinely support clients as if they were our own family, is fantastic.

We are not the largest provider in the area by any means, and quite frankly I don't want us to be, as being able to keep our service personal, and special for each individual client, and providing a rewarding fulfilling job for each of our team members, enables us to maintain our high quality standards and be the best provider in our area, and that is much more important to me.

Welcome to our family, Home Instead Senior Care Telford, Newport, Market Drayton & Bridgnorth.

Jenny's Journey to Home Instead Senior Care

Having worked for many years in marketing and sales for a number of businesses, from large organisations such as Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children, I realised that we can make such a big difference to people's lives, often by making small, simple gestures, such as a smile or an act of kindness, that I wanted to do something that genuinely made a lasting difference. While trying to figure out what I wanted to do, Jason introduced me to Home Instead Senior Care, and I have not looked back since.

I am so proud of the fact that we make a difference each and every day, not only to our clients but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.

Our CAREGivers are the most amazing group of people, who constantly surprise me with their ability to put others first, often before their own families and other commitments.

We both love what we do, and if you would like to find out more about how our family, Home Instead Senior Care Telford, Newport, Market Drayton & Bridgnorth, can make your life better, just give us a call.

Since starting as a carer in 2010 for a community care company, my passion for care has grown immensely. I have worked in all areas of the care sector, including community care, independent living, and a care home. I have worked my way through most roles, including supervisor, assistant manager and then manager. I am a very driven person who strives to do the best I can for the clients we care for.

I am very excited about my role here at home instead and feel very proud to work for a company that truly cares and has a great passion for what they do.

Having worked many years in managerial roles, I had the opportunity to change into care, something I have wanted to do for a very long time. I have had 3 years of experience now in the care sector, residential, then when the pandemic came along, I could see the struggles and felt I could help most within the community, and I have never looked back. In my most recent role, my focus was scheduling and supporting out in the field; therefore, I have a wealth of knowledge and experience to bring to the Home Instead table.

I have a very cheery disposition, which you will soon hear when I answer the phone. When not at work, I enjoy family time, which is very important to me.

What drew me to Home Instead was the ethos of ‘companionship’ and ‘To us it’s personal. ' I look forward to working with the Home Instead family and our lovely clients as we continue to grow.

I have been involved in delivering care training over the past 20 years, and I am excited to be involved in the training, development and support of care professionals and their learning journeys, as well as my own.

In the past, I owned my own care company, supporting clients with learning disabilities, autism and clients with brain injuries.

After a short sabbatical, I didn’t want to return to having the responsibility of running a business but wanted to return to delivering training, where my passion lies. I sought to find a company and like-minded people for whom I would be working who shared the same values and ethos that matched my own for supporting clients and the staff who cared for them.

Home Instead is just what I have been looking for, as we work together as a team to help provide quality service and give support and confidence to those who choose to join us as care professionals.

After finishing my A-Levels in psychology, law and history in 2015, I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead.

This way, I could gain experience in a working environment and also a qualification in Business Administration at the same time. Having been here for a few years now, I have progressed to the role of a Recruitment and Engagement Support Officer, and I can definitely say that the decision to join the company was the right one, as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.

I support Andrea in managing initial enquiries from CAREGivers, am responsible for the HR process and constant engagement with the team

I joined Home Instead as I wanted to work for a home care provider that has an excellent reputation in delivering high-quality, person-centred support to their clients, and provided a supportive and nurturing environment to their Care Professionals.

My care journey began when I was 12, watching my mom take care of my grandad and me, helping the elderly neighbour next door. I started my 1st job in a care home when I was 18, where it honestly didn’t feel like work whatsoever, as I enjoyed being there, and it is here where my passion for care grew. To know I could make a small difference in people's lives to help them live safer, happier and give them a purpose was what I worked for.

During my career path, I switched to domiciliary care and quickly became a senior caregiver and senior team leader, working towards and achieving my QCF levels 2 & 3 and dementia care qualifications. I had a few breaks for my growing family but always returned to care. When I moved to Telford, I was happy to see a Home Instead office, as I have previously worked for a HI franchise and am familiar with their standards, ethos and values, which I also carry. I have a passion for care and a drive to learn and I'm looking forward to growing at Home Instead.

As an Area supervisor, I work alongside our Care Professionals and clients to provide a tailored care service built on trust, friendship and respect.

I joined Home Instead as they came across as having high values and always putting their clients first, and after working for them for 7 weeks now, I can truly say they live up to this. I have worked in care doing various roles for over 35 years, and Home Instead are truly the best and provides 100% care and support to their clients.

I am dedicated to my role of supporting our Care Professionals, which in turn helps to enhance the quality of life for our clients.

At Home Instead, you can sense the positivity, allowing us to deliver the best service to our clients and the best support to our Care Professionals.

I joined Home Instead for the values they hold. This means seeing people as individuals, listening, guiding, enabling, supporting, helping, and caring.

I am the Community Engagement Lead, being out in our local communities, developing key relationships and partnerships with local community groups and organisations.