Home Instead in North Yorkshire | 3 Home Care Providers

Review of
Home Instead (Harrogate Ripon & Thirsk)
from M D (Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

I have always been treated with respect and dignity. Among the carers I have more one to one with one in particular carer. She is kind, caring & supportive. I enjoy the time we spend together. I hope that the regular contact will continue.
Any problems, she is very quick to report asap.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind and positive review. I will ensure the staff are made aware of your feedback.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from A A (Client) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied. Good relationship with carers.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for submitting your kind review. It's great to know you are very satisfied and have a good relationship with the care professionals that visit you.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from A G (Son of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

All the carers that visit mum are lovely. She looks forward to their visits very much as they brighten up her day. They are reliable and recently quickly responded to her increased needs following a fall.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for leaving such a great review. I will pass onto the team how much your mother looks forward to her visits from our care professionals.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from J J (Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Have found them very helpful.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit a review of our 'helpful' care at home service.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from P C (Daughter of Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Always found the company helpful and will take on board adaptations which may be needed by me.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind review, it's great to hear the the team have been able to make the adaptions you needed.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from J K (Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

They are all excellent. I'm always very pleased to see them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks you for your kind review of our service. It's great to hear your feedback and I will ensure this is passed onto the team.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from R H (Wife of Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Very good in every way. Nice having different people every day.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your lovely review. Great to hear we a 'very good in every way'.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Brian H (Husband of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

We contacted Home Instead for the care of my wife because they looked after my sister-in-law. The good reports we received about them from her family turned out to be absolutely correct. The care consultant and field care supervisor came out to see us initially, and my daughter and I were very impressed

by their presentation. We signed up on the spot, but unhappily instead of the year of care I was expecting, it turned out to be only three weeks. During that three weeks we met a few of their lovely team of carers. They were all so friendly, professional and efficient. I didn't want my wife to go into a care home to be looked after by other people, so this was the perfect solution. I would highly recommend this company if you are in the same situation.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your wonderful review during what must be a very difficult time for you and your family. It was a pleasure being able to support your wife and your family during her final journey. We are so pleased we were able to help facilitate her wishes to remain at home.

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Review of
Home Instead (York)
from Adele P (Daughter of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Thank you very much for caring for my mother over the past few months. The three ladies were excellent very professional and personable. They took Mum out to tea rooms and to the local shop, together with cleaning washing, ironing, gardening and even mending the curtains. They cooked her meals and did

the washing up. To be honest, nothing was too much trouble! They even went out for long walks across the fields. Please send my thanks to them all.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your lovely review. It was a pleasure to be able to support your mother and we will of course pass on your thanks to the team of ladies involved in her care. We wish her well in her new home.

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Review of
Home Instead (York)
from Michael S (Client) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

I have been using this service for over a year now. Initially, I needed a great deal of physical support, but as I have got stronger my need for support has changed to one more of company. The care, patience and understanding I have been shown are much appreciated and have gone a long way in helping

me to adjust to my new circumstances.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review, we really appreciate you taking the time to provide feedback. It is fantastic to hear that we have played a part in you growing to need less physical support - the whole team will be delighted to hear.

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Review of
Home Instead (York)
from J R (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

Could not be better. Friendly helpful and a pleasure to meet.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review - we really appreciate it. It's really good to hear that you are so pleased with the service and we will pass on the feedback to the whole team.

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Review of
Home Instead (York)
from C P (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the care and attention Home Instead provide for my mother.
It is quite simply excellent. The company has been providing care for over two years, enabling Mum to remain independent in her own home. She is cared for by a small regular group of care workers, all of whom

are excellent in the manner and professional way they provide care for Mum. A full discussion of Mum's care needs with myself took place initially and over time some changes have been discussed and accommodated. The company has always responded positively and promptly to any enquiry I have made and whilst respecting Mum's privacy ensure any concerns are addressed. Mum is very happy with all the care workers that visit her and as I live a considerable distance away I am confident that Mum is well cared for and her needs attended to. The portal is brilliant at giving me a daily insight. I highly recommend this company.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review - we really appreciate it. It is a privilege for us as a team to be able to play a small part in helping your mum remain independent. Really pleased to hear that the portal is helpful in keeping you involved too.

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Review of
Home Instead (York)
from J D (Daughter-in-law of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Home Instead has been providing care for my mother-in-law for several years. The care professionals are great with her. They treat her with respect and kindness and she enjoys their visits. We have found the management staff to be very supportive and helpful as her needs have increased and they have

also supported the family as well.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you so much for taking the time to review our service. It’s a pleasure to be part of the support for your mother-in-law and it’s fantastic to know that it has helped everyone involved.

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Review of
Home Instead (York)
from Nigel B (Son of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience

The lady that visits Mum is superb! Mum is on the edge of dementia, so just slipping into it, the care that she receives is therefore vital in terms of her getting out and about be a trip to the shops or the garden centre for a drink and a scone.
This helps her still feel involved in life, the timing

of the care has been massively important as it commenced just before Dad passed away so has given important continuity.
The team at Home Instead York have been lovely, they just need to be a little 'slicker' in insuring invoicing works right, first time and every time - otherwise perfect.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review and your kind comments. Sorry you experienced an issue with your invoice set up and glad that we were able to resolve it.

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Review of
Home Instead (York)
from D W (Daughter of Client) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Home Instead was a huge help by visiting regularly, giving medication to mum, helping with her personal care and lifting her mood. As mum's needs grew, they visited more often and even took her for her weekly shopping! They enabled mum to stay in her own home for as long as possible. The portal was

very useful in keeping family members informed after each visit. Thank you.

Reply from Luke Norbury, Managing Director at Home Instead (York)

Many thanks for your review and we are glad that we were able to support your Mum and adapt to her needs as they grew. Best wishes!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Joanne V (Daughter of Client) published on 24 August 2023

Submitted via Website • Report

Overall Experience

Excellent service was put into place at short notice with care for not only Mum but to support Dad after his surgery. Loved the portal that was informative and gave peace of mind to the care received.
When I needed to contact the head office for assistance, the queries were dealt with quickly.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear that your experience of our service was a positive one and that the technology we use has been supportive.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from E M (Daughter-in-law of Client) published on 23 August 2023

Submitted via Website • Report

Overall Experience

The support and peace of mind we have received from Home Instead (Harrogate Ripon & Thirsk) has been excellent. They have really gone above and beyond what we ever imagined a care company could achieve. They think about the individual and work in a diligent and professional manner, but without losing

the human touch side of care.

Home Instead were recommended to us and we would have no hesitation in passing this recommendation on to anyone looking for a care at home option.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for your kind words. I will pass your comments onto the team, they will be thrilled to know that they exceeded expectations.

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Review of
Home Instead (York)
from Jane K (Daughter of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience

Home Instead were recommended to us and we have found the care provided by them to be first class. My mum has dementia and all the carers treat her with respect and are very professional. Mum would not have been able to stay in her own home for as long as she has without this support. Many thanks to

all the team.

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Review of
Home Instead (York)
from Helen G (Daughter of Client) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Mum has Alzheimer’s. Initially I was scared and heartbroken but I managed, she was not eating, she was 6 stone! I needed help.
Immediately Home Instead (York) gave professional care, the administration staff inform me of rotas a couple of weeks in advance which I write in Mum's diary, if changes have

to be made I get notice and even with 6 monthly care reviews, I know I can call them at any time and they will be prompt to act on my concerns/requests.
The caregivers are all lovely, Mum is very fond of them all. Each give amazing care to Mum and I never worry about her. They are very professional and respectful. Their knowledge of Dementia and Mum's needs are their priority.
I can honestly say that without Home Instead I would have crumbled years ago. Thank you, Home Instead for your professional dedication to Mum’s wellbeing over the past 5 years.
I have recommended Home Instead to many people for help with their elderly parents and to friends who would like to work in the care sector.

Reply from Jack Fisher, Finance & HR Administrator at Home Instead (York)

Thank you for your lovely review. It's great to hear the difference that our service made to your life and we are incredibly grateful that you have been recommending our services to others.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Anne B (Daughter of Client) published on 14 July 2023

Submitted via Website • Report

Overall Experience

Home Instead (Harrogate Ripon & Thirsk) input has enabled my Mum to stay safely home which is where she wants to be. Sharing the care with their team has meant I can spend so much more time just being with my Mum. They even manage around the bad tempered cat.
Carers are kind and adaptable and I believe

Mum has benefited from seeing different faces and having different people to talk to. We have been using Home Instead’s services for a number of years now and they have provided increasing help as Mum’s needs have increased. Additionally, when health issues within my own household have arisen they have always managed to provide extra cover to fill the gaps that would otherwise have been left in Mum’s care.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for leaving your excellent review. It's great to hear we have made such a difference to your Mum's life over the year's despite the 'bad tempered cat'!

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Home Care Providers Owned by Home Instead in North Yorkshire

Home Instead Locations in North Yorkshire (3)

Home Instead Reviews in North Yorkshire (156)

Home Instead (Harrogate Ripon & Thirsk)

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Home Instead (York)

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