Home Instead in North Yorkshire | 3 Home Care Providers

Review of
Home Instead (York)
from Steven M (Friend of Client) published on 2 March 2026 Submitted via Website • Report

Overall Experience

From the initial introduction when we met the manage it was clear she was passionate about her team and the standards her team would adhere to. She had a vast knowledge of care and advised us on what was necessary for the needs of our friend, rather than the usual selling strategy that most companies

come out with. But most of all she is approachable, honest to her word and friendly which is hard found these days.
The office team that take your calls are friendly, supportive and actually get things done when they say and not the usual past from pillar to post to get nowhere.
On very short notice (2 days) the manager had everything put into place for what I can only describe as a very organised team of cares that arrive on time and go above and beyond. Every member of this team I have met reflect the ethos of what this company stands for. This company are great ambassadors for the care service, they provide great honest friend care. I highly recommend this company for quality care.

Reply from Luke, Director at Home Instead (York)Thank you so much for taking the time to complete a review of our service. It is very much appreciated and we hope will help others who are facing the challenge of looking for care and support for someone close to them.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Sally T (Daughter of Client) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted with everyone from Home Instead, and so is Dad. We thank everyone for their help and kindness.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for providing your feedback - it's great to hear that you are delighted with everyone from our team who visits your Dad. I will ensure that is passed on to them.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from E K (Wife of Client) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

The most important is the continuity of the same 3 carers each morning as they pick up any small changes in health issues that would be missed by one off carer.
We have a lovely team who are very understanding of the whole situation and respond to changes and use initiative as to wash or shower.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for your positive review. It's great to hear that the team are doing a great job. I have asked one of the management team to get in contact with you to see what more we can do to move all areas to 5 stars!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Jane C (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always pleasant & cheerful. Willing to help with anything.
Always phone to let us know if there are delays with the carer arriving.
Would recommend Home Instead without hesitation.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for your kind review. It's great to hear the team are delivering on our high expectations.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from K H (Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

All staff very good.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for taking the time to leave your positive review.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from M D (Client) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

I have always been treated with respect and dignity. Among the carers I have more one to one with one in particular carer. She is kind, caring & supportive. I enjoy the time we spend together. I hope that the regular contact will continue.
Any problems, she is very quick to report asap.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for your kind and positive review. I will ensure the staff are made aware of your feedback.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from A A (Client) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Very satisfied. Good relationship with carers.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for submitting your kind review. It's great to know you are very satisfied and have a good relationship with the care professionals that visit you.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from A G (Son of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

All the carers that visit mum are lovely. She looks forward to their visits very much as they brighten up her day. They are reliable and recently quickly responded to her increased needs following a fall.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for leaving such a great review. I will pass onto the team how much your mother looks forward to her visits from our care professionals.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from J J (Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Have found them very helpful.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for taking the time to submit a review of our 'helpful' care at home service.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from P C (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Always found the company helpful and will take on board adaptations which may be needed by me.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for your kind review, it's great to hear the the team have been able to make the adaptions you needed.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from J K (Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

They are all excellent. I'm always very pleased to see them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thanks you for your kind review of our service. It's great to hear your feedback and I will ensure this is passed onto the team.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from R H (Wife of Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Very good in every way. Nice having different people every day.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for your lovely review. Great to hear we a 'very good in every way'.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Brian H (Husband of Client) published on 18 November 2024 Submitted via Website • Report

Overall Experience

We contacted Home Instead for the care of my wife because they looked after my sister-in-law. The good reports we received about them from her family turned out to be absolutely correct. The care consultant and field care supervisor came out to see us initially, and my daughter and I were very impressed

by their presentation. We signed up on the spot, but unhappily instead of the year of care I was expecting, it turned out to be only three weeks. During that three weeks we met a few of their lovely team of carers. They were all so friendly, professional and efficient. I didn't want my wife to go into a care home to be looked after by other people, so this was the perfect solution. I would highly recommend this company if you are in the same situation.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)Thank you for taking the time to leave your wonderful review during what must be a very difficult time for you and your family. It was a pleasure being able to support your wife and your family during her final journey. We are so pleased we were able to help facilitate her wishes to remain at home.

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Review of
Home Instead (York)
from Adele P (Daughter of Client) published on 25 April 2024 Submitted via Website • Report

Overall Experience

Thank you very much for caring for my mother over the past few months. The three ladies were excellent very professional and personable. They took Mum out to tea rooms and to the local shop, together with cleaning washing, ironing, gardening and even mending the curtains. They cooked her meals and did

the washing up. To be honest, nothing was too much trouble! They even went out for long walks across the fields. Please send my thanks to them all.

Reply from Luke Norbury, Director at Home Instead (York)Thank you for your lovely review. It was a pleasure to be able to support your mother and we will of course pass on your thanks to the team of ladies involved in her care. We wish her well in her new home.

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Review of
Home Instead (York)
from Michael S (Client) published on 18 March 2024 Submitted via Postal Card • Report

Overall Experience

I have been using this service for over a year now. Initially, I needed a great deal of physical support, but as I have got stronger my need for support has changed to one more of company. The care, patience and understanding I have been shown are much appreciated and have gone a long way in helping

me to adjust to my new circumstances.

Reply from Luke Norbury, Director at Home Instead (York)Thank you for your review, we really appreciate you taking the time to provide feedback. It is fantastic to hear that we have played a part in you growing to need less physical support - the whole team will be delighted to hear.

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Review of
Home Instead (York)
from J R (Client) published on 15 March 2024 Submitted via Postal Card • Report

Overall Experience

Could not be better. Friendly helpful and a pleasure to meet.

Reply from Luke Norbury, Director at Home Instead (York)Thank you for your review - we really appreciate it. It's really good to hear that you are so pleased with the service and we will pass on the feedback to the whole team.

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Review of
Home Instead (York)
from C P (Daughter of Client) published on 6 March 2024 Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the care and attention Home Instead provide for my mother.
It is quite simply excellent. The company has been providing care for over two years, enabling Mum to remain independent in her own home. She is cared for by a small regular group of care workers, all of whom

are excellent in the manner and professional way they provide care for Mum. A full discussion of Mum's care needs with myself took place initially and over time some changes have been discussed and accommodated. The company has always responded positively and promptly to any enquiry I have made and whilst respecting Mum's privacy ensure any concerns are addressed. Mum is very happy with all the care workers that visit her and as I live a considerable distance away I am confident that Mum is well cared for and her needs attended to. The portal is brilliant at giving me a daily insight. I highly recommend this company.

Reply from Luke Norbury, Director at Home Instead (York)Thank you for your review - we really appreciate it. It is a privilege for us as a team to be able to play a small part in helping your mum remain independent. Really pleased to hear that the portal is helpful in keeping you involved too.

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Review of
Home Instead (York)
from J D (Daughter-in-law of Client) published on 5 March 2024 Submitted via Website • Report

Overall Experience

Home Instead has been providing care for my mother-in-law for several years. The care professionals are great with her. They treat her with respect and kindness and she enjoys their visits. We have found the management staff to be very supportive and helpful as her needs have increased and they have

also supported the family as well.

Reply from Luke Norbury, Director at Home Instead (York)Thank you so much for taking the time to review our service. It’s a pleasure to be part of the support for your mother-in-law and it’s fantastic to know that it has helped everyone involved.

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Review of
Home Instead (York)
from Nigel B (Son of Client) published on 5 March 2024 Submitted via Website • Report

Overall Experience

The lady that visits Mum is superb! Mum is on the edge of dementia, so just slipping into it, the care that she receives is therefore vital in terms of her getting out and about be a trip to the shops or the garden centre for a drink and a scone.
This helps her still feel involved in life, the timing

of the care has been massively important as it commenced just before Dad passed away so has given important continuity.
The team at Home Instead York have been lovely, they just need to be a little 'slicker' in insuring invoicing works right, first time and every time - otherwise perfect.

Reply from Luke Norbury, Director at Home Instead (York)Thank you for your review and your kind comments. Sorry you experienced an issue with your invoice set up and glad that we were able to resolve it.

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Review of
Home Instead (York)
from D W (Daughter of Client) published on 12 January 2024 Submitted via Website • Report

Overall Experience

Home Instead was a huge help by visiting regularly, giving medication to mum, helping with her personal care and lifting her mood. As mum's needs grew, they visited more often and even took her for her weekly shopping! They enabled mum to stay in her own home for as long as possible. The portal was

very useful in keeping family members informed after each visit. Thank you.

Reply from Luke Norbury, Managing Director at Home Instead (York)Many thanks for your review and we are glad that we were able to support your Mum and adapt to her needs as they grew. Best wishes!

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Home Care Providers Owned by Home Instead in North Yorkshire

Home Instead Locations in North Yorkshire (3)

Home Instead Reviews in North Yorkshire (161)

Home Instead (York)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

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