Home Instead Senior Care (Harrogate Ripon & Thirsk)

Nidderdale House, Station Yard, Ripley, Harrogate HG3 3BA

Home Instead Senior Care (Harrogate Ripon & Thirsk)
Home Instead Senior Care (Harrogate Ripon & Thirsk)
Home Instead Senior Care (Harrogate Ripon & Thirsk)

Home Instead Senior Care with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver care that is highly-focused on each clients personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.

Group : Home Instead Senior Care

Person in charge: Andrew Van Parys (Director of Care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Staff Languages (other than English): French, Polish

Fees Guide: Minimum 1 hour per visit

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Harrogate Ripon & Thirsk): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Harrogate Ripon & Thirsk) has a Review Score of 9.9 (9.867)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Harrogate Ripon & Thirsk) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.867 for Home Instead Senior Care (Harrogate Ripon & Thirsk) is calculated as follows: ( (80 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Harrogate Ripon & Thirsk) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Harrogate Ripon & Thirsk)

  • Daughter of Client/Service User
    8
  • Client / Service User
    3
  • Son of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Excellent care provided by well trained, compassionate and positive carers.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 28 Nov 2017:

Thank you for taking your time to leave us a review. We are so pleased that you are happy with the service we provide. I will ensure that your comments bare passed on to the team.

Excellent company and service. Thank you.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 23 Nov 2017:

Thank you for taking the time to leave your review. We are so pleased that you are happy with the service we provide. It is a privilege to do the work that we do and it's so nice to be appreciated!

Very happy. Mum loves the girls that come and help her. I know that she is in good hands as I live in the USA. I am so happy that she is comfortable and so well looked after.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 02 Nov 2017:

Thank you so much for taking the time and effort to leave such a lovely review and thank you for placing your trust in us. I will ensure your feedback is passed on to your Mum's CAREGivers.

I am very satisfied with the care and help I have received from all the carers who come to me.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 25 Oct 2017:

Thank you so much for taking the time to provide us with your review of our services. I am pleased to hear that you are very satisfied and will pass your compliments onto the team.

Experience with Home Instead Senior Care (Harrogate Ripon & Thirsk) has proved most satisfying in their efforts to assist in attending to matters of importance to us given the facts both my wife and self are disabled, especially with balance problems. We can't thank you enough for your kind assistance.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 18 Oct 2017:

Thank you for your kind review. It's great to hear that the team are doing a great job. I will be sure to pass on your feedback to them.

Home Instead is a wonderful service. The girls are so kind to mum and have made it possible for her to live independently. She had made some good new friends.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 13 Oct 2017:

Thank you so much for your kind review. It's great to hear that our CAREGivers are making a real difference to mum's ability to remain living independently in her own home. I will be sure to pass on your comments to the team.

We have been very impressed with the carer who has shown compassion and an excellent understanding of mums needs and in a respectful manner.
Timekeeping has been a constant problem but we understand that this is in the process of being rectified.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Home Instead have helped our family at the most difficult of times. Carers have shown my mum kindness, support and love and sought to do everything they could provide her with comfort, dignity and safety.
We will be forever grateful for their individual, unique care.
In addition, the carers have supported the whole family, building strong, supportive relationships and providing a listening ear, practical support and a shoulder to cry on.
Our family will be forever grateful to these kind and compassionate women.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 18 Apr 2017:

Susan, thank you so much for taking the time to write us such a positive review. We are so pleased that we have been able to have such a positive impact on your family at what must be quite a difficult time. I will ensure that your comments are passed on to the team involved with Mum's care and support. Warmest regards, Andrew.

Home Instead were contacted after my 97-year-old mother was discharged from hospital. We had an extended holiday planned and thought that it might be necessary, given the circumstances, to cancel it. The Manager and her team stepped into the breach and filled in the gap effectively, efficiently and at modest cost.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 04 Apr 2017:

Thank you for your excellent review. Your comments mean a lot and have been passed onto the team.

The care and support mum and I have received has been fantastic. Mum enjoys the visits from all of the careers. They are all so kind, helpful, aware of mum's needs and prepared to go that "extra mile". They are part of the family. I know when I leave mum she is in capable and safe hands.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 03 Aug 2016:

Thank you for taking the time to provide such wonderful feedback. I will ensure that we pass on your comments to your mum's Caregivers.

My late wife had excellent care and consideration during her lengthy final illness. All the carers were kind and helpful and very good professionally. I would certainly recommend the team at Ripley.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 01 Jul 2016:

Thanks you for your kind recommendation. I will ensure the team receive your positive feedback.

Excellent service all round.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 13 May 2016:

Thank you for taking the time to leave your review. We are so please that you find our service 'Excellent all round'

I was suffering from anxiety and depression and lost the ability to cook for myself. I found the simplest of household jobs very difficult but cooking seemed to be the worst. My family decided to get help for me with this and were told about Home Instead, I didn't want someone to do all the actual cooking just to back me up because my confidence was so low. I was sent the ideal person who was calm and friendly and helpful and i looked forward to her visits.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 17 Mar 2016:

Thank you taking the time to review our service. I am very happy to hear that we were able to provide a Caregiver who was well matched to your requirements and that you looked forward to her visits.

All staff that have come to the home and office staff, are exceptionally good and very polite. The patient is very well cared for.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 18 Jan 2016:

Thank you for taking the time to provide us with some excellent feedback. We will ensure this is passed on to the team.

We had excellent care from all members of Home Instead Senior Care for care and support for my mother, always caring and helpful, went beyond support, would not hesitate to use again. Thank you Home Instead Senior Care.

How likely would you be to recommend Home Instead Senior Care (Harrogate Ripon & Thirsk)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Andrew Van Parys, Director at Home Instead Senior Care (Harrogate Ripon & Thirsk) responded to this review on 18 Jan 2016:

Thank you for your kind words. We will ensure that your comments are passed onto the team who cared for your Mother.

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