Excellent, knowledgeable and sympathetic staffDavid E(Son of Client/Service User)
Provision of care always focused to meet the needs of both my parentsHelen M(Daughter of Client/Service User)
Excellent care provided by well trained, compassionate and positive carersJ B(Wife of Client/Service User)
Excellent, knowledgeable and sympathetic staffDavid E(Son of Client/Service User)
Provision of care always focused to meet the needs of both my parentsHelen M(Daughter of Client/Service User)
Excellent care provided by well trained, compassionate and positive carersJ B(Wife of Client/Service User)
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.
The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.
The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.
Care Provided by Home Instead (Harrogate Ripon & Thirsk)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Minimum 1 hour per visit
There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs are based on a fixed monthly subscription depending on your needs.
Contact Home Instead (Harrogate Ripon & Thirsk) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Andrew Van Parys (Director of Care)
Home Instead (Harrogate Ripon & Thirsk) Reviews (69)
Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 9.8 (9.758) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Harrogate Ripon & Thirsk) has 69 reviews.
I am delighted with everyone from Home Instead, and so is Dad. We thank everyone for their help and kindness.
Thank you for providing your feedback - it's great to hear that you are delighted with everyone from our team who visits your Dad. I will ensure that is passed on to them.
We have a lovely team who are very understanding of the whole situation and respond to changes and use initiative as to wash or shower.
Thank you for your positive review. It's great to hear that the team are doing a great job. I have asked one of the management team to get in contact with you to see what more we can do to move all areas to 5 stars!
Always phone to let us know if there are delays with the carer arriving.
Would recommend Home Instead without hesitation.
Thank you for your kind review. It's great to hear the team are delivering on our high expectations.
All staff very good.
Thank you for taking the time to leave your positive review.
Any problems, she is very quick to report asap.
Thank you for your kind and positive review. I will ensure the staff are made aware of your feedback.
Very satisfied. Good relationship with carers.
Thank you for submitting your kind review. It's great to know you are very satisfied and have a good relationship with the care professionals that visit you.
All the carers that visit mum are lovely. She looks forward to their visits very much as they brighten up her day. They are reliable and recently quickly responded to her increased needs following a fall.
Thank you for leaving such a great review. I will pass onto the team how much your mother looks forward to her visits from our care professionals.
Have found them very helpful.
Thank you for taking the time to submit a review of our 'helpful' care at home service.
Always found the company helpful and will take on board adaptations which may be needed by me.
Thank you for your kind review, it's great to hear the the team have been able to make the adaptions you needed.
They are all excellent. I'm always very pleased to see them.
Thanks you for your kind review of our service. It's great to hear your feedback and I will ensure this is passed onto the team.
Very good in every way. Nice having different people every day.
Thank you for your lovely review. Great to hear we a 'very good in every way'.
We contacted Home Instead for the care of my wife because they looked after my sister-in-law. The good reports we received about them from her family turned out to be absolutely correct. The care consultant and field care supervisor came out to see us initially, and my daughter and I were very impressed by their presentation. We signed up on the spot, but unhappily instead of the year of care I was expecting, it turned out to be only three weeks. During that three weeks we met a few of their lovely team of carers. They were all so friendly, professional and efficient. I didn't want my wife to go into a care home to be looked after by other people, so this was the perfect solution. I would highly recommend this company if you are in the same situation.
Thank you for taking the time to leave your wonderful review during what must be a very difficult time for you and your family. It was a pleasure being able to support your wife and your family during her final journey. We are so pleased we were able to help facilitate her wishes to remain at home.
When I needed to contact the head office for assistance, the queries were dealt with quickly.
Thank you for taking the time to leave your review. It's great to hear that your experience of our service was a positive one and that the technology we use has been supportive.
The support and peace of mind we have received from Home Instead (Harrogate Ripon & Thirsk) has been excellent. They have really gone above and beyond what we ever imagined a care company could achieve. They think about the individual and work in a diligent and professional manner, but without losing the human touch side of care.
Home Instead were recommended to us and we would have no hesitation in passing this recommendation on to anyone looking for a care at home option.
Thank you so much for your kind words. I will pass your comments onto the team, they will be thrilled to know that they exceeded expectations.
Carers are kind and adaptable and I believe Mum has benefited from seeing different faces and having different people to talk to. We have been using Home Instead’s services for a number of years now and they have provided increasing help as Mum’s needs have increased. Additionally, when health issues within my own household have arisen they have always managed to provide extra cover to fill the gaps that would otherwise have been left in Mum’s care.
Thank you for leaving your excellent review. It's great to hear we have made such a difference to your Mum's life over the year's despite the 'bad tempered cat'!
Our helpers provide excellent support and are passionate about their work. They treat my parent with respect and dignity. They all go above and beyond what is asked of them. The management of our needs is good and responses are prompt.
Thank you for your 5 star review. It’s reassuring to know that the team go above and beyond what is expected of them.
All the staff at Home Instead are most friendly, helpful and conscientious. It is very reassuring to know that they are looking after my relative with care and compassion. If there are any problems they get in touch and I feel we all work well together. My brother-in-law enjoys the visits and the company/help that they provide. It’s a massive help to our family to know he’s well-supported.
Thank you for taking the time to leave such a positive review. We pride ourselves in employing Care Professionals who are both caring and compassionate so it's great to hear that shining through.
Saw Home Instead carers working with residents at a care home and was impressed. When my husband and myself needed help we contacted them and are extremely pleased with the service and help they have given. Nothing is too much trouble for carers and office-based staff. A real load has been taken off me and I now wonder how I managed without them.
Thank you so much for taking the effort to leave such a positive review. it's great to hear that the team are making a real difference.
I have been a client of Home Instead since mid-September 2022. Staff I have met have all been without exception both punctual and efficient, but more importantly friendly and reassuring. Any assistance I have requested with normal household tasks has always been readily given. Likewise, if an opportunity has arisen to walk in an adjacent park I have always felt in safe hands. On the very rare occasion I have needed to modify the time of a visit this has always been arranged willingly. My sincerest thanks to all involved.
Thank you so much for taking the time to leave your excellent review. It's great to hear that all of the team you have dealt with have delivered their part in providing such an excellent service.
The carers have all been very professional and understanding of Mum's needs and have helped her immensely.
Thank you for taking the time to leave us a positive review. It's always great to hear the positive impact that our Care Professionals make to our clients' lives.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Friday 07 Feb 2025Home Instead Harrogate, Ripon and Thirsk is delighted to achieve exceptional scores in its latest survey, with local families singing its praises and care professionals crediting the company as a...
Awards / Recognitions (17)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home Instead (Harrogate Ripon & Thirsk)Date: Wednesday 31 May 2023
Meet the Team (8)
Luke is responsible for managing the office team and care professionals. With a successful career in the Army and managing a Care Home, Luke brings a wealth of leadership and organisational knowledge to Home Instead, ensuring the best quality care for all of our clients.
Joanne has a wealth of experience in the care sector and is currently studying towards her NVQ level 5 in leadership and management.
Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.
Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.
As one of our Field Care Supervisors, Carrie is responsible for supporting our clients and their families alongside the Care Professionals.
Alison is one of our field care supervisors, previously working with complex care cases, with vast experience as a support worker. She is passionate about the quality of care and is available to help her clients and care professionals in any way possible.
Before joining Home Instead, Les held senior positions within Customer Service operations and has over 30 years of managerial experience. As one of our Field Care Supervisors, Les is responsible for supporting our clients and their families alongside the Care Professionals.
Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grew older.
Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.
Sheena enjoys supporting her local community, including the voluntary sector, by offering free workshops in such areas as understanding dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.
Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company, gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.
Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.
Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.
Frequently Asked Questions about Home Instead (Harrogate Ripon & Thirsk)
How many Carers does Home Instead (Harrogate Ripon & Thirsk) employ?
Home Instead (Harrogate Ripon & Thirsk) employs 90 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has an Enhanced Service - more info.