Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD
Review Us
9.9 66 Reviews
  • Home Instead (Harrogate Ripon & Thirsk), Harrogate
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Minimum 1 hour per visit


There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs can range from an hourly rate to a monthly subscription depending on your needs.

Good to Know

Group/Owner

Person in charge

  • Andrew Van Parys (Director of Care)

Home Instead (Harrogate Ripon & Thirsk) Reviews (66)

Total of 66, showing 1-20
9.9

Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Harrogate Ripon & Thirsk) has 66 reviews.

Overall Experience

  • 57
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Date Published

66
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57

Review from K H (Client) published on 22 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very good.

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Review from M D (Client) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with respect and dignity. Among the carers I have more one to one with one in particular carer. She is kind, caring & supportive. I enjoy the time we spend together. I hope that the regular contact will continue.
Any problems, she is very quick to report asap.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind and positive review. I will ensure the staff are made aware of your feedback.

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Review from A A (Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Good relationship with carers.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for submitting your kind review. It's great to know you are very satisfied and have a good relationship with the care professionals that visit you.

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Review from A G (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that visit mum are lovely. She looks forward to their visits very much as they brighten up her day. They are reliable and recently quickly responded to her increased needs following a fall.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for leaving such a great review. I will pass onto the team how much your mother looks forward to her visits from our care professionals.

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Review from J J (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found them very helpful.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit a review of our 'helpful' care at home service.

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Review from P C (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the company helpful and will take on board adaptations which may be needed by me.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind review, it's great to hear the the team have been able to make the adaptions you needed.

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Review from J K (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all excellent. I'm always very pleased to see them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks you for your kind review of our service. It's great to hear your feedback and I will ensure this is passed onto the team.

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Review from R H (Wife of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in every way. Nice having different people every day.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your lovely review. Great to hear we a 'very good in every way'.

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Review from Brian H (Husband of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Instead for the care of my wife because they looked after my sister-in-law. The good reports we received about them from her family turned out to be absolutely correct. The care consultant and field care supervisor came out to see us initially, and my daughter and I were very impressed
by their presentation. We signed up on the spot, but unhappily instead of the year of care I was expecting, it turned out to be only three weeks. During that three weeks we met a few of their lovely team of carers. They were all so friendly, professional and efficient. I didn't want my wife to go into a care home to be looked after by other people, so this was the perfect solution. I would highly recommend this company if you are in the same situation.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your wonderful review during what must be a very difficult time for you and your family. It was a pleasure being able to support your wife and your family during her final journey. We are so pleased we were able to help facilitate her wishes to remain at home.

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Review from Joanne V (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service was put into place at short notice with care for not only Mum but to support Dad after his surgery. Loved the portal that was informative and gave peace of mind to the care received.
When I needed to contact the head office for assistance, the queries were dealt with quickly.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear that your experience of our service was a positive one and that the technology we use has been supportive.

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Review from E M (Daughter-in-law of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and peace of mind we have received from Home Instead (Harrogate Ripon & Thirsk) has been excellent. They have really gone above and beyond what we ever imagined a care company could achieve. They think about the individual and work in a diligent and professional manner, but without losing
the human touch side of care.


Home Instead were recommended to us and we would have no hesitation in passing this recommendation on to anyone looking for a care at home option.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for your kind words. I will pass your comments onto the team, they will be thrilled to know that they exceeded expectations.

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Review from Anne B (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Harrogate Ripon & Thirsk) input has enabled my Mum to stay safely home which is where she wants to be. Sharing the care with their team has meant I can spend so much more time just being with my Mum. They even manage around the bad tempered cat.
Carers are kind and adaptable and I believe
Mum has benefited from seeing different faces and having different people to talk to. We have been using Home Instead’s services for a number of years now and they have provided increasing help as Mum’s needs have increased. Additionally, when health issues within my own household have arisen they have always managed to provide extra cover to fill the gaps that would otherwise have been left in Mum’s care.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for leaving your excellent review. It's great to hear we have made such a difference to your Mum's life over the year's despite the 'bad tempered cat'!

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Review from Margaret M (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our helpers provide excellent support and are passionate about their work. They treat my parent with respect and dignity. They all go above and beyond what is asked of them. The management of our needs is good and responses are prompt.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your 5 star review. It’s reassuring to know that the team go above and beyond what is expected of them.

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Review from A D (Sister-in-law of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Home Instead are most friendly, helpful and conscientious. It is very reassuring to know that they are looking after my relative with care and compassion. If there are any problems they get in touch and I feel we all work well together. My brother-in-law enjoys the visits and the company/help
that they provide. It’s a massive help to our family to know he’s well-supported.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave such a positive review. We pride ourselves in employing Care Professionals who are both caring and compassionate so it's great to hear that shining through.

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Review from S W (Wife of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saw Home Instead carers working with residents at a care home and was impressed. When my husband and myself needed help we contacted them and are extremely pleased with the service and help they have given. Nothing is too much trouble for carers and office-based staff. A real load has been taken off
me and I now wonder how I managed without them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the effort to leave such a positive review. it's great to hear that the team are making a real difference.

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Review from J P (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead since mid-September 2022. Staff I have met have all been without exception both punctual and efficient, but more importantly friendly and reassuring. Any assistance I have requested with normal household tasks has always been readily given. Likewise, if an opportunity
has arisen to walk in an adjacent park I have always felt in safe hands. On the very rare occasion I have needed to modify the time of a visit this has always been arranged willingly. My sincerest thanks to all involved.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time to leave your excellent review. It's great to hear that all of the team you have dealt with have delivered their part in providing such an excellent service.

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Review from Joanna A (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall experience with Home Instead has been very good. The office staff have always been kind and curteous and very understanding with any issues.
The carers have all been very professional and understanding of Mum's needs and have helped her immensely.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave us a positive review. It's always great to hear the positive impact that our Care Professionals make to our clients' lives.

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Review from C W (Daughter of Client) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the lovely carers who come to visit Mum and the care she receives.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear that you are very happy with the support we are providing to your Mum.

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Review from Brian B (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good and everything works well and according to plan. Your system is impressive and I am confident that if problems should ever arise, they will be dealt with quickly.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks for your great review. It's great to hear that the investment in the systems we use is having a positive impact.

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Review from Allie B (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Invaluable help. My mother suddenly started needing help and care 18 months ago. We chose Home Instead Harrogate due to a recommendation and the efficiency with which they looked after us when my mum's situation required care with very little notice. Her needs have changed over time both in quantity
and style of care needed. Again, with the required notice, this has always been efficiently accommodated. She's quite particular my mum! However, from the very beginning, those managing her visits have read her very well and so the ladies who care for her have been just her cup of tea, and on the odd occasion when no change has been made quickly and with total understanding. The ladies take care of her social and care needs as you would hope and the office reacts to any questions we may have and feedback with no problem. My mum has dementia so being able to read the daily reports made by whoever has visited that day is excellent as I then get a clearer idea of how she is. Thank you very much to everyone involved.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your positive review. It's great to hear that we have been able to respond to your mum's changing needs over time and that we have managed to get the matching right between our care professionals and your mum.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Harrogate Ripon & Thirsk) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Harrogate Ripon & Thirsk) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (8)

Luke

Luke

Job Title: Registered Care Manager

Luke is responsible for managing the office team and care professionals. With a successful career in the Army and managing a Care Home, Luke brings a wealth of leadership and organisational knowledge to Home Instead, ensuring the best quality care for all of our clients.

Joanne

Joanne

Job Title: Deputy Care Manager

Joanne has a wealth of experience in the care sector and is currently studying towards her NVQ level 5 in leadership and management.

Karen

Karen

Job Title: Care Consultant

Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.


Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.

Carrie

Carrie

Job Title: Field Care Supervisor

As one of our Field Care Supervisors, Carrie is responsible for supporting our clients and their families alongside the Care Professionals.

Alison

Alison

Job Title: Field Care Supervisor

Alison is one of our field care supervisors, previously working with complex care cases, with vast experience as a support worker. She is passionate about the quality of care and is available to help her clients and care professionals in any way possible.

Les

Les

Job Title: Field Care Supervisor

Before joining Home Instead, Les held senior positions within Customer Service operations and has over 30 years of managerial experience. As one of our Field Care Supervisors, Les is responsible for supporting our clients and their families alongside the Care Professionals.

Sheena

Sheena

Job Title: Director

Joined: 2009

Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grew older.


Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.


Sheena enjoys supporting her local community, including the voluntary sector, by offering free workshops in such areas as understanding dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.

Andrew

Andrew

Job Title: Director

Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company, gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.


Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.


Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.

Frequently Asked Questions about Home Instead (Harrogate Ripon & Thirsk)

What Type of Services does Home Instead (Harrogate Ripon & Thirsk) offer?

Home Instead (Harrogate Ripon & Thirsk) offers Home Care.

How many Carers does Home Instead (Harrogate Ripon & Thirsk) employ?

Home Instead (Harrogate Ripon & Thirsk) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has an Enhanced Service - more info.