Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD
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10 67 Reviews
  • Home Instead (Harrogate Ripon & Thirsk), Harrogate
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Minimum 1 hour per visit


There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs can range from an hourly rate to a monthly subscription depending on your needs.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrew Van Parys (Director of Care)

Home Instead (Harrogate Ripon & Thirsk) Reviews (67)

10

Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (Harrogate Ripon & Thirsk) has 67 reviews.

Overall Experience
  • 58
  • 8
  • 0
  • 1
  • 0
Date Published
  • 67
  • 9
  • 10
  • 10
  • 57
Reviewer Connection to Home Instead (Harrogate Ripon & Thirsk)
  • 29
  • 17
  • 6
  • 5
  • 4
  • 3
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from Peter Y (Son of Client) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead were contacted after my 97-year-old mother was discharged from hospital. We had an extended holiday planned and thought that it might be necessary, given the circumstances, to cancel it. The Manager and her team stepped into the breach and filled in the gap effectively, efficiently and
at modest cost.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your excellent review. Your comments mean a lot and have been passed onto the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angie G (Daughter of Client) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support mum and I have received has been fantastic. Mum enjoys the visits from all of the careers. They are all so kind, helpful, aware of mum's needs and prepared to go that "extra mile". They are part of the family. I know when I leave mum she is in capable and safe hands.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to provide such wonderful feedback. I will ensure that we pass on your comments to your mum's Caregivers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clive (Husband of Client) published on 1 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late wife had excellent care and consideration during her lengthy final illness. All the carers were kind and helpful and very good professionally. I would certainly recommend the team at Ripley.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks you for your kind recommendation. I will ensure the team receive your positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona S (Daughter of Client) published on 15 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. We are so please that you find our service 'Excellent all round'

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R P (Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was suffering from anxiety and depression and lost the ability to cook for myself. I found the simplest of household jobs very difficult but cooking seemed to be the worst. My family decided to get help for me with this and were told about Home Instead, I didn't want someone to do all the actual cooking
just to back me up because my confidence was so low. I was sent the ideal person who was calm and friendly and helpful and i looked forward to her visits.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you taking the time to review our service. I am very happy to hear that we were able to provide a Caregiver who was well matched to your requirements and that you looked forward to her visits.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tom F (Son of Client) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff that have come to the home and office staff, are exceptionally good and very polite. The patient is very well cared for.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to provide us with some excellent feedback. We will ensure this is passed on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue W (Daughter of Client) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had excellent care from all members of Home Instead Senior Care for care and support for my mother, always caring and helpful, went beyond support, would not hesitate to use again. Thank you Home Instead Senior Care.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind words. We will ensure that your comments are passed onto the team who cared for your Mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Harrogate Ripon & Thirsk) is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Harrogate Ripon & Thirsk) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (8)

Luke

Luke

Job Title: Registered Care Manager

Luke is responsible for managing the office team and care professionals. With a successful career in the Army and managing a Care Home, Luke brings a wealth of leadership and organisational knowledge to Home Instead, ensuring the best quality care for all of our clients.

Joanne

Joanne

Job Title: Deputy Care Manager

Joanne has a wealth of experience in the care sector and is currently studying towards her NVQ level 5 in leadership and management.

Karen

Karen

Job Title: Care Consultant

Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.


Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.

Carrie

Carrie

Job Title: Field Care Supervisor

As one of our Field Care Supervisors, Carrie is responsible for supporting our clients and their families alongside the Care Professionals.

Alison

Alison

Job Title: Field Care Supervisor

Alison is one of our field care supervisors, previously working with complex care cases, with vast experience as a support worker. She is passionate about the quality of care and is available to help her clients and care professionals in any way possible.

Les

Les

Job Title: Field Care Supervisor

Before joining Home Instead, Les held senior positions within Customer Service operations and has over 30 years of managerial experience. As one of our Field Care Supervisors, Les is responsible for supporting our clients and their families alongside the Care Professionals.

Sheena

Sheena

Job Title: Director Joined: 2009

Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grew older.


Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.


Sheena enjoys supporting her local community, including the voluntary sector, by offering free workshops in such areas as understanding dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.

Andrew

Andrew

Job Title: Director

Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company, gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.


Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.


Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has an Enhanced Service - more info.