Home Instead (Harrogate Ripon & Thirsk)

We are very happy with the lovely carers who come to visit Mum and the care she receives.

The service is very good and everything works well and according to plan. Your system is impressive and I am confident that if problems should ever arise, they will be dealt with quickly.

Invaluable help. My mother suddenly started needing help and care 18 months ago. We chose Home Instead Harrogate due to a recommendation and the efficiency with which they looked after us when my mum's situation required care with very little notice. Her needs have changed over time both in quantity and style of care needed. Again, with the required notice, this has always been efficiently accommodated. She's quite particular my mum! However, from the very beginning, those managing her visits have read her very well and so the ladies who care for her have been just her cup of tea, and on the odd occasion when no change has been made quickly and with total understanding. The ladies take care of her social and care needs as you would hope and the office reacts to any questions we may have and feedback with no problem. My mum has dementia so being able to read the daily reports made by whoever has visited that day is excellent as I then get a clearer idea of how she is. Thank you very much to everyone involved.

All the Home Instead carers that cared for my dad enabled him to stay in his own home until the age of 95. As well as giving him excellent care and support they become friends that he looked forward to seeing daily. The office staff always dealt with any queries promptly and keep me informed of any changes.

The ladies who visited were always friendly, cheerful, chatty and helpful. They went out of their way to be helpful and proactive going beyond duty to help us. One example, our cat was poorly and one carer saw what was wrong and dealt with it taking a weight off our minds, bringing treats each time she visited him making a friend for life. We will miss the girls. We only ceased service as palliative care taking over.

I found their care professional and excellent.

Excellent care and prompt service.

Excellent care from wonderful caregivers for a long period of time under changing circumstances.

The care received from Home Instead caregivers was excellent. Each person that we met was cheerful, confident and supportive and a pleasure to welcome into the home. They are all special people who make a difference when support is really needed.

The caregivers showed compassion throughout their time looking after mum. It was my dad's wish to keep mum at home and with the support from Home Instead you made this possible. Mum died at home with dad next to her. I cannot thank you enough for enabling this to happen. The caregivers treated mum with respect and dignity and I had no concerns at all about the quality of care. Thank you.

I find the carers to be very professional, helpful and caring. The office staff are always ready to help and make any timetable changes to cater to our needs, even at very short notice. During covid lockdown, the carers provided a lifeline delivering food and medicines, keeping my partner and myself safe. I cannot thank them enough for the personal care that they provide. Overall an excellent performance.

Home Instead Harrogate's service goes way beyond purely practical needs. Management strategies appear well thought out, and for the most part, highly client-focused - adaptation during the Covid-19 crisis has raised my impressions yet further. Individual caregivers are truly exemplary, gold-standard - kind, patient and thoughtful, providing proactive care at a level one might otherwise expect only from family members. The service benefits not only my mother but the whole family who can be confident that she is receiving the best of care from the best of people.

Highly satisfied with both services and care providers. Changed evening call to 6pm due to wife's worsening dementia.

All the carers you have given me have been excellent - good company and helpful.

The care given was of a good standard and the carers were punctual and efficient. They respected my mother's wishes and encouraged her to meet her nutritional needs.

The quality of the caregivers was very good and my Aunt liked their company. But the organisation from the office side was not good. Information about changes in my Aunt's circumstances was not acted on in a timely manner and I ended up feeling very let down by them.

All the staff were friendly, kind, reliable, helpful and patient with my husband.

In mum's last couple of weeks, she was quite ill and was treated with dignity and respect.

Very pleased with overall support and care. Understandably the times were out of kilter ie., would have liked 7.30 - 9.30 am but as this is the busiest spot it was not available at such a short length (10 days). We were very pleased with all the carers who showed my mother respect and kindness.

Transport and reliable service allowed my 94 year old mother to live independently for longer than anticipated. Caregivers well matched. Admin and back office services rather let the agency down but overall good and would definitely use again.