Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD
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10 69 Reviews
  • Home Instead (Harrogate Ripon & Thirsk), Harrogate
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.
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Care Provided by Home Instead (Harrogate Ripon & Thirsk)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Minimum 1 hour per visit


There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs are based on a fixed monthly subscription depending on your needs.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrew Van Parys (Director of Care)

Home Instead (Harrogate Ripon & Thirsk) Reviews (69)

10

Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 10 (9.958) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Harrogate Ripon & Thirsk) has 69 reviews.

Overall Experience
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  • 8
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Date Published
  • 69
  • 11
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Reviewer Connection to Home Instead (Harrogate Ripon & Thirsk)
  • 30
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  • 3
  • 1
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Total of 69, showing 21-40
Review from C W (Daughter of Client) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the lovely carers who come to visit Mum and the care she receives.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear that you are very happy with the support we are providing to your Mum.

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Review from Brian B (Client) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is very good and everything works well and according to plan. Your system is impressive and I am confident that if problems should ever arise, they will be dealt with quickly.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks for your great review. It's great to hear that the investment in the systems we use is having a positive impact.

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Review from Allie B (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Invaluable help. My mother suddenly started needing help and care 18 months ago. We chose Home Instead Harrogate due to a recommendation and the efficiency with which they looked after us when my mum's situation required care with very little notice. Her needs have changed over time both in quantity
and style of care needed. Again, with the required notice, this has always been efficiently accommodated. She's quite particular my mum! However, from the very beginning, those managing her visits have read her very well and so the ladies who care for her have been just her cup of tea, and on the odd occasion when no change has been made quickly and with total understanding. The ladies take care of her social and care needs as you would hope and the office reacts to any questions we may have and feedback with no problem. My mum has dementia so being able to read the daily reports made by whoever has visited that day is excellent as I then get a clearer idea of how she is. Thank you very much to everyone involved.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your positive review. It's great to hear that we have been able to respond to your mum's changing needs over time and that we have managed to get the matching right between our care professionals and your mum.

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Review from Jane P (Daughter of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Home Instead carers that cared for my dad enabled him to stay in his own home until the age of 95. As well as giving him excellent care and support they become friends that he looked forward to seeing daily. The office staff always dealt with any queries promptly and keep me informed of any
changes.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for leaving your review. It's great to receive great feedback and I will ensure to share with the Care Professionals who supported your Father and also the Office Team.

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Review from C G (Daughter of Client) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who visited were always friendly, cheerful, chatty and helpful. They went out of their way to be helpful and proactive going beyond duty to help us. One example, our cat was poorly and one carer saw what was wrong and dealt with it taking a weight off our minds, bringing treats each time
she visited him making a friend for life. We will miss the girls. We only ceased service as palliative care taking over.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your excellent feedback and for taking the time to do so. Our staff are well motivated and rewarded as well as receiving industry leading pay, benefits, support and training that goes against the norm in the care sector. This clearly shines through in the service that they deliver and which you have experienced. High standards and quality however does come at a cost so I am surprised that you did not feel this was value for money.

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Review from M Y (Client) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found their care professional and excellent.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your feedback. It's great to hear that we've done such a great job!

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Review from A G (Client) assisted by family/friend published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and prompt service.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear such positive feedback!

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Review from F S (Daughter of Client) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from wonderful caregivers for a long period of time under changing circumstances.
Reply from Lisa Stirk, Community Co-Ordinator at Home Instead (Harrogate Ripon & Thirsk)

Thank you very much for your amazing review and positive feedback. Your comments and ratings are very important to us and the Team, and I look forward to sharing it with the specific CAREGivers you refer to.

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Review from Sue H (Daughter of Client) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care received from Home Instead caregivers was excellent. Each person that we met was cheerful, confident and supportive and a pleasure to welcome into the home. They are all special people who make a difference when support is really needed.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your excellent review. We totally agree that our CAREGivers are special people who repeatedly amaze us with their dedication and kindness to the people they support.

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Review from Jayne H (Daughter of Client) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers showed compassion throughout their time looking after mum. It was my dad's wish to keep mum at home and with the support from Home Instead you made this possible. Mum died at home with dad next to her. I cannot thank you enough for enabling this to happen. The caregivers treated mum with
respect and dignity and I had no concerns at all about the quality of care. Thank you.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave such a positive review. The team are so pleased that they were able to help Mum stay at home with Dad during her last days. Thank you for your kind comments.

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Review from Julie H (Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers to be very professional, helpful and caring. The office staff are always ready to help and make any timetable changes to cater to our needs, even at very short notice. During covid lockdown, the carers provided a lifeline delivering food and medicines, keeping my partner and myself
safe. I cannot thank them enough for the personal care that they provide. Overall an excellent performance.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind review. It's great to hear that we have been of such positive help during the COVID-19 pandemic.

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Review from Francis B (Son of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Harrogate's service goes way beyond purely practical needs. Management strategies appear well thought out, and for the most part, highly client-focused - adaptation during the Covid-19 crisis has raised my impressions yet further. Individual caregivers are truly exemplary, gold-standard
- kind, patient and thoughtful, providing proactive care at a level one might otherwise expect only from family members. The service benefits not only my mother but the whole family who can be confident that she is receiving the best of care from the best of people.
Reply from Sheena Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your review and it is great to know we are providing much needed support and help during these difficult times.

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Review from John H (Husband of Client) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly satisfied with both services and care providers. Changed evening call to 6pm due to wife's worsening dementia.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit your review. I am so pleased we were able to respond to your wife's changing needs due to her worsening dementia.

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Review from A W (Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers you have given me have been excellent - good company and helpful.
Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to write your review. It's great to hear that our team are helpful and good company. I will ensure that this is passed on.

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Review from Elizabeth R (Daughter of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given was of a good standard and the carers were punctual and efficient. They respected my mother's wishes and encouraged her to meet her nutritional needs.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your review. It's great to hear that the care your mother received was of a good standard, punctual and efficient.

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Review from J P (Niece of Client) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The quality of the caregivers was very good and my Aunt liked their company. But the organisation from the office side was not good. Information about changes in my Aunt's circumstances was not acted on in a timely manner and I ended up feeling very let down by them.
Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your feedback. It's good to hear that you were happy with the quality of care provided to your Aunt. We are sorry that your experience with the office didn’t quite match your expectations. We are known for having high standards and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improve the way our office serves every customer. Please accept my sincerest apologies on behalf of everyone on the team.

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Review from J G (Wife of Client) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were friendly, kind, reliable, helpful and patient with my husband.
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Review from P S (Son of Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care - great attention to needs.
Nothing was too much trouble.
In mum's last couple of weeks, she was quite ill and was treated with dignity and respect.
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Review from H S (Daughter of Client) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with overall support and care. Understandably the times were out of kilter ie., would have liked 7.30 - 9.30 am but as this is the busiest spot it was not available at such a short length (10 days). We were very pleased with all the carers who showed my mother respect and kindness.
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Review from C G (Daughter of Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Transport and reliable service allowed my 94 year old mother to live independently for longer than anticipated. Caregivers well matched. Admin and back office services rather let the agency down but overall good and would definitely use again.
Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your feedback about the service that we provide to your mother. I am pleased to see that our CAREGivers have been well matched and reliable and that this has enabled your mother to remain living independently at home. I have also noted your comments regards the admin and back-office services being below expectations so I have asked one of the management team to contact you direct in order for us to better understand the issues so that we can learn from your experience.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Home Instead (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Home Instead (Harrogate Ripon & Thirsk) is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Harrogate Ripon & Thirsk) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (8)

Luke

Luke

Job Title: Registered Care Manager

Luke is responsible for managing the office team and care professionals. With a successful career in the Army and managing a Care Home, Luke brings a wealth of leadership and organisational knowledge to Home Instead, ensuring the best quality care for all of our clients.

Joanne

Joanne

Job Title: Deputy Care Manager

Joanne has a wealth of experience in the care sector and is currently studying towards her NVQ level 5 in leadership and management.

Karen

Karen

Job Title: Care Consultant

Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.


Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.

Carrie

Carrie

Job Title: Field Care Supervisor

As one of our Field Care Supervisors, Carrie is responsible for supporting our clients and their families alongside the Care Professionals.

Alison

Alison

Job Title: Field Care Supervisor

Alison is one of our field care supervisors, previously working with complex care cases, with vast experience as a support worker. She is passionate about the quality of care and is available to help her clients and care professionals in any way possible.

Les

Les

Job Title: Field Care Supervisor

Before joining Home Instead, Les held senior positions within Customer Service operations and has over 30 years of managerial experience. As one of our Field Care Supervisors, Les is responsible for supporting our clients and their families alongside the Care Professionals.

Sheena

Sheena

Job Title: Director Joined: 2009

Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grew older.


Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.


Sheena enjoys supporting her local community, including the voluntary sector, by offering free workshops in such areas as understanding dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.

Andrew

Andrew

Job Title: Director

Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company, gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.


Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.


Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has an Enhanced Service - more info.