Home Care Provider Owned by Home Instead in Monmouthshire

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Monmouthshire

Home Instead Locations in Monmouthshire (1)

 

1 Home Care Provider owned by Home Instead in Monmouthshire

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Home Instead (Monmouth, Abergavenny & Pontypool)

Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA 

9.8 14 reviews
"I came to Home Instead (Monmouthshire), absolutely frazzled and worn out in trying to do my best for my mother who has dementia and a…"   Read all 14 reviews

It can be overwhelming, wondering where to start when first considering care for a loved one, Home Instead (Monmouth, Abergavenny & Pontypool) are there to help. Care Professionals are there to provide the support needed for loved ones to remain independent… Read more about Home Instead (Monmouth, Abergavenny & Pontypool)

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Monmouthshire (14)

9.6
Home Instead has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience

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Date Published

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from A I (Daughter of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Home Instead (Monmouthshire), absolutely frazzled and worn out in trying to do my best for my mother who has dementia and a desire to remain in their own home. I felt as though I needed to be an expert in everything to try and get the right equipment and care. From my first call to the office
and then with the care manager, I have felt listened to and supported. The team are knowledgeable, proactive and compassionate and have done more in a very short timescale that I could have hoped for. In seeking to help my mother, they have also helped me. My mother is responding to their kindness which is so lovely to see. I recommend the Monmouthshire team wholeheartedly.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you so much for your kind words. We're really pleased we could support both you and your mum during such a difficult time. It means a great deal to hear that you felt listened to and that our team were able to make a difference so quickly. Seeing your mum respond well to the care is exactly what we hope for. We truly appreciate your recommendation.Best wishes,The Home Instead Monmouthshire Team

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Adrian M (Power of Attorney of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were always friendly and polite and very helpful. They seemed to find the right balance when helping someone who didn't really want to be helped ( although after a fall the help was clearly required). Very punctual and security conscious. On the night of my Aunts big fall the carer was extremely
effective at calling for an ambulance and staying until we arrived. First class !!
Although there were some frequent carers, my Aunt found it difficult to relate to the actual number of different carers.She mixed up names etc

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you very much for your kind and thoughtful feedback. We're so pleased to hear that our carers were friendly, polite, and struck the right balance when offering support-especially in such a difficult situation as your Aunt's fall. It's also reassuring to know that their punctuality and attention to security helped provide peace of mind. While we strive to maintain consistency wherever possible, we understand how this can be confusing and will take your feedback on board as we continue to improve our service. Thank you again for taking the time to share your experience-it means a great deal to us.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Jane K (Niece of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the friendly efficiency of the carers provided by Home Instead.
The agency have certainly lived up to their name by providing care to my relative which has avoided permanent admission to residential care.
The carers are kind and attentive and proactive in dealing with any
issues they identify.
There are regular reviews and the client is listened to.

Reply from Karen Clatworthy, Owner at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your kind words. We are so happy to have supported your Aunty and enabled her to continue living in the comfort of her own home safely and with companionship. Many thanks

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Martin R (Son of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client of the Abergavenny Home Instead team, I've been super impressed both with the professionalism and availability of staff within the office and especially with the; skills, helpfulness and compassion shown by each of the Carers. The daily visits to support my father are reliable, always
on time and it's a great relief to know that the Carers really understand how to provide an excellent personalised service, are empathetic to the needs of the families they visit and flexible in the help that they provide. Please pass on a huge thank-you to everyone in the team for the difference that they are making.

Reply from Karen Clatworthy, Owner at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for kind words. It is great to hear the professional service our team are providing is having a positive impact on your father. Many thanks Karen

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Morgan D (Granddaughter of Client) published on 25 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the care and compassion shown by the team at Home Instead Monmouthshire. From day one, they treated my nan with dignity, respect, and genuine warmth. The carers are professional, reliable, and they always go the extra mile to build a real connection and make each visit
meaningful.
Communication with the office has always been easy, and they've shown real flexibility in meeting my nan's changing needs. It's incredibly reassuring to know that someone you care about is in such capable and caring hands.
A heartfelt thank you to the entire team - you've made a real difference in our lives.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your kind words. We're pleased to hear that our team has provided the care, respect, and support your nan deserves. Building genuine connections is at the heart of what we do, so it's great to know this has made a difference. We appreciate your feedback and your trust in us.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from G T (Husband of Client) published on 21 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's carers are wonderful. They are respectful, punctual, cheerful and positive. They bathe and chat to her every day and she is responding very well to the extra attention. They are easy to get on with and help each other arrange suitable visit times which we request and complete tasks - also
covering each others' leave days. It has made the experience of bring someone into the home so much easier. We can get on with being a family instead of worrying about personal care.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from J M (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Home Instead, their professionalism and compassion were evident. They promptly set up support for my mother and have provided ongoing care that has been exceptional. They carefully matched my mother's needs and personality with care professionals who consistently go
above and beyond.


The service has far exceeded my expectations. As a busy working mum, I often felt overwhelmed, but knowing my mother is in such capable and caring hands has brought me peace of mind and changed my life. I feel more settled and assured that she is receiving the best care possible. I cannot recommend Home Instead highly enough for their outstanding service and commitment.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for taking the time to share your experience. We're really pleased to hear that the care and support provided to your mother has met your expectations and brought you peace of mind. Matching our clients with the right care professionals is something we take seriously, so it's great to know the team have made a positive impact. We understand how important it is to feel confident in the care being provided, and we're glad we've been able to offer that reassurance. Your feedback is much appreciated and will be shared with the team. Thank you again for your recommendation.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from T W (Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Gregg G (Grandson of Client) published on 23 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated.
Cannot fault a single thing. Thank you all so much.

Reply from Laura Clatworthy, Head of care giver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely review, we will make sure we pass this on to the team, they will be delighted!

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from J K (Client) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from R W (Client) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from E A (Niece of Client) published on 28 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.

Reply from Laura Clatworthy, Head of Caregiver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely feedback, we will pass this onto our team!
We're glad we can help and keep your aunt safe and at home.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Brinley M (Husband of Client) published on 30 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your review, I'll pass this on to our team, it's nice for their hard work to be recognised.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Amelia T (Daughter of Client) published on 20 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other
things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!

Reply from Laura Clatworthy, Director at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your lovely comments, Amelia, this is lovely to hear, I will pass this along to her care professionals.

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Awards / Recognitions (9)

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