Home Instead (Monmouth, Abergavenny & Pontypool)

Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA
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Top 20 award
9.8 14 Reviews
  • Home Instead (Monmouth, Abergavenny & Pontypool), Monmouth
It can be overwhelming, wondering where to start when first considering care for a loved one, Home Instead (Monmouth, Abergavenny & Pontypool) are there to help.

Care Professionals are there to provide the support needed for loved ones to remain independent and stay safe at home without losing any personal freedom. This not only leaves family members happy and confident that their loved ones are enjoying the highest standards of care at all times but also reduces loneliness and isolation having a positive impact on their mental health by decreasing anxiety and depression.

At Home Instead (Monmouth, Abergavenny & Pontypool), the team offer a wide range of one-to-one services tailor made to the needs of the individual - and home visits can be from an hour a day to live-in-care.

Services are flexible to the needs of each client. Individual personal plans can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.
No matter what support you may need, their Care Professionals are matched with your loved ones interests in mind.

Through regular meetings with all parties concerned, they provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £1
  • Weekly Live-in Care Fees: from £1

Prices available on request.

These prices are only a guideline, please contact Home Instead (Monmouth, Abergavenny & Pontypool) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Laura Clatworthy (Director)

Home Instead (Monmouth, Abergavenny & Pontypool) Reviews (14)

9.8

Home Instead (Monmouth, Abergavenny & Pontypool) has a Review Score of 9.8 (9.831) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Monmouth, Abergavenny & Pontypool) has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Monmouth, Abergavenny & Pontypool)
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Total of 14, showing 1-14
Review from A I (Daughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Home Instead (Monmouthshire), absolutely frazzled and worn out in trying to do my best for my mother who has dementia and a desire to remain in their own home. I felt as though I needed to be an expert in everything to try and get the right equipment and care. From my first call to the office
and then with the care manager, I have felt listened to and supported. The team are knowledgeable, proactive and compassionate and have done more in a very short timescale that I could have hoped for. In seeking to help my mother, they have also helped me. My mother is responding to their kindness which is so lovely to see. I recommend the Monmouthshire team wholeheartedly.
Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you so much for your kind words. We're really pleased we could support both you and your mum during such a difficult time. It means a great deal to hear that you felt listened to and that our team were able to make a difference so quickly. Seeing your mum respond well to the care is exactly what we hope for. We truly appreciate your recommendation.Best wishes,The Home Instead Monmouthshire Team

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Review from Adrian M (Power of Attorney of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers were always friendly and polite and very helpful. They seemed to find the right balance when helping someone who didn't really want to be helped ( although after a fall the help was clearly required). Very punctual and security conscious. On the night of my Aunts big fall the carer was extremely
effective at calling for an ambulance and staying until we arrived. First class !!
Although there were some frequent carers, my Aunt found it difficult to relate to the actual number of different carers.She mixed up names etc
Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you very much for your kind and thoughtful feedback. We're so pleased to hear that our carers were friendly, polite, and struck the right balance when offering support-especially in such a difficult situation as your Aunt's fall. It's also reassuring to know that their punctuality and attention to security helped provide peace of mind. While we strive to maintain consistency wherever possible, we understand how this can be confusing and will take your feedback on board as we continue to improve our service. Thank you again for taking the time to share your experience-it means a great deal to us.

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Review from Jane K (Niece of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the friendly efficiency of the carers provided by Home Instead.
The agency have certainly lived up to their name by providing care to my relative which has avoided permanent admission to residential care.
The carers are kind and attentive and proactive in dealing with any
issues they identify.
There are regular reviews and the client is listened to.
Reply from Karen Clatworthy, Owner at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your kind words. We are so happy to have supported your Aunty and enabled her to continue living in the comfort of her own home safely and with companionship. Many thanks

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Review from Martin R (Son of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a new client of the Abergavenny Home Instead team, I've been super impressed both with the professionalism and availability of staff within the office and especially with the; skills, helpfulness and compassion shown by each of the Carers. The daily visits to support my father are reliable, always
on time and it's a great relief to know that the Carers really understand how to provide an excellent personalised service, are empathetic to the needs of the families they visit and flexible in the help that they provide. Please pass on a huge thank-you to everyone in the team for the difference that they are making.
Reply from Karen Clatworthy, Owner at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for kind words. It is great to hear the professional service our team are providing is having a positive impact on your father. Many thanks Karen

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Review from Morgan D (Granddaughter of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the care and compassion shown by the team at Home Instead Monmouthshire. From day one, they treated my nan with dignity, respect, and genuine warmth. The carers are professional, reliable, and they always go the extra mile to build a real connection and make each visit
meaningful.
Communication with the office has always been easy, and they've shown real flexibility in meeting my nan's changing needs. It's incredibly reassuring to know that someone you care about is in such capable and caring hands.
A heartfelt thank you to the entire team - you've made a real difference in our lives.
Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your kind words. We're pleased to hear that our team has provided the care, respect, and support your nan deserves. Building genuine connections is at the heart of what we do, so it's great to know this has made a difference. We appreciate your feedback and your trust in us.

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Review from G T (Husband of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife's carers are wonderful. They are respectful, punctual, cheerful and positive. They bathe and chat to her every day and she is responding very well to the extra attention. They are easy to get on with and help each other arrange suitable visit times which we request and complete tasks - also
covering each others' leave days. It has made the experience of bring someone into the home so much easier. We can get on with being a family instead of worrying about personal care.
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Review from J M (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our very first contact with Home Instead, their professionalism and compassion were evident. They promptly set up support for my mother and have provided ongoing care that has been exceptional. They carefully matched my mother's needs and personality with care professionals who consistently go
above and beyond.


The service has far exceeded my expectations. As a busy working mum, I often felt overwhelmed, but knowing my mother is in such capable and caring hands has brought me peace of mind and changed my life. I feel more settled and assured that she is receiving the best care possible. I cannot recommend Home Instead highly enough for their outstanding service and commitment.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for taking the time to share your experience. We're really pleased to hear that the care and support provided to your mother has met your expectations and brought you peace of mind. Matching our clients with the right care professionals is something we take seriously, so it's great to know the team have made a positive impact. We understand how important it is to feel confident in the care being provided, and we're glad we've been able to offer that reassurance. Your feedback is much appreciated and will be shared with the team. Thank you again for your recommendation.

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Review from T W (Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.
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Review from Gregg G (Grandson of Client) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated.
Cannot fault a single thing. Thank you all so much.
Reply from Laura Clatworthy, Head of care giver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely review, we will make sure we pass this on to the team, they will be delighted!

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Review from J K (Client) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.
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Review from R W (Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.
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Review from E A (Niece of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.
Reply from Laura Clatworthy, Head of Caregiver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely feedback, we will pass this onto our team!
We're glad we can help and keep your aunt safe and at home.

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Review from Brinley M (Husband of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.
Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your review, I'll pass this on to our team, it's nice for their hard work to be recognised.

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Review from Amelia T (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other
things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!
Reply from Laura Clatworthy, Director at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your lovely comments, Amelia, this is lovely to hear, I will pass this along to her care professionals.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Home Instead (Monmouth, Abergavenny & Pontypool) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Home Instead (Monmouth, Abergavenny & Pontypool) is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Monmouth, Abergavenny & Pontypool) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Laura

Laura

Job Title: Director Joined: 2017

I have worked in Care since 2017 with Home Instead, we understand the positive impact good care has on our client's health & welfare. I look forward to helping more people stay independent and at home for the rest of my career.

Frequently Asked Questions about Home Instead (Monmouth, Abergavenny & Pontypool)

What Type of Services does Home Instead (Monmouth, Abergavenny & Pontypool) offer?

Home Instead (Monmouth, Abergavenny & Pontypool) offers Home Care.

How many Carers does Home Instead (Monmouth, Abergavenny & Pontypool) employ?

Home Instead (Monmouth, Abergavenny & Pontypool) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Monmouth, Abergavenny & Pontypool) to verify any information. View our terms and conditions. Home Instead (Monmouth, Abergavenny & Pontypool) has an Enhanced Service - more info.