Home Care Providers Owned by Home Instead in Derbyshire

those concerns were soon overcome by the excellent support from all the Home Instead Team. Over the last 7 months there have been many challenges with Mum's health which have required changes to her care plan at short notice. On each of these occasions Home Instead have been exceptional in immediately putting in place the extra care needed to ensure Mum could remain in her own home & not be admitted to hospital. Both my parents now look forward to their visits, which not only provide the care they need, but also company. For me, the App is an excellent idea, as I can be kept up-to-date with vital information relating to the care they receive, even when I'm on holiday. Exceptional service

my husband and for myself in my hours of need, the caring is unbelievable, lost for words, we cannot imagine how we would have managed without Home Instead. On arrival home, they even had a meal ready for me, everything was perfect. My husband was fully involved in the preparation of my meal, he was engaged and happy. We have a dictionary with lots of words but there are no words to express our gratitude to describe and that can express our thanks to Home Instead. I have absolute confidence in them as does my husband in every thing that is done, they always say we 'can do that' and its always done.

instead to anyone there care is excellent.

just how adaptable, flexible, caring and thoroughly dependable Home-Instead is. The Care Professionals made Mum's last weeks/days serene and positive. They proactively and warmly guided us through a difficult time, and met all her and our needs. After her passing, they continued to support us in practical ways. I couldn't find warm enough praise for them.

to her.

Despite the countless problems, Home Instead remained utterly committed to making the care programme we had jointly designed work effectively.

Home Instead's manager, worked tirelessly to ensure that the wishes of the family were put into place exactly as requested and showed exemplary initiative on many occasions.

The Care Professionals who attended my mother-in-law were models both of professionalism and, just as importantly kindness. They could not have done more for her and, like the manager, were proactive in what they did.

If we had been paying £1000 a day Home Instead could not have done more.

needs and most importantly treated my relative with respect and compassion. Home Instead are skilled in assessing the client's needs and matching them with suitable carers. They keep everyone well informed.

They have enabled my sister-in-law to stay happily in her own home despite suffering a stroke and to regain independence and joy.

what they have done during their visit. This is reassuring to the family when my aunt has dementia and can't recall details. I feel they have been understand and supportive of family

home, set a care plan and discussed Dad's needs with us they were extremely professional. Dad had his awkward days, but they were patient, kind and resourceful. Dad was eating very little but they always tried to get him to eat, also leaving cold drinks, biscuits, coffee etc so there was something in case he changed his mind. They made his bed and always left his property clean and tidy, we were always informed of any concerns, we couldn't recommend Home Instead highly enough and will definitely recommend them to anyone needing carers at home. We didn't see any carers who Dad didn't like. Thank you so much, would highly recommend.

Commission. I would not hesitate to recommend HI.

my husband was always happy to see them and enjoyed chatting and singing along to his favourite music. As his condition progressed, I started to have daily visits to help with personal care. I can not praise the caregivers enough. They are all so professional and compassionate. Our regular carer is an absolute gem, and we both look upon her as a valued friend, not a carer. I am so pleased I found Home Instead, they are so accommodating, I have had reasons to change some visit times and book extra visits at short notice over the last few months. Every time I am met with a 'no problem' approach, they do their absolute best to facilitate this. I wouldn't hesitate to recommend them.

task. I was in such a predicament when a close friend recommended Home Instead. What a relief! I cannot praise them enough. Every member of staff and management without exception was brilliant, not just with my father but with me and my family. They go out of their way to accommodate your requirements and are flexible to meet your needs. It is no surprise to me that they do not need to advertise their services. They have been a saving grace for our family, stepping in at short notice when we were faced with an emergency situation. I highly recommend Home Instead.

Mum was doing and all I can say is a great big thank you. My mum ended up in hospital and they visited her there showing just as much care and compassion as they had whilst she was at home. My absolute thanks goes out to all the carers who were involved in my mum's care - you were all excellent and there are too many thank yous to thank you all personally.

visits. The attention to detail in the care plan is incredible and the care is personalised, respectful, kind, professional and friendly. We currently have four visits a day and we've had nights when needed. Home Instead have been responsive, flexible and supportive during what has been a difficult time. We enjoy them being there when we are there too and we love that they don't wear uniform! A great team and amazing service from the first telephone call to date.

the same few carers so my father has got to know them well and really enjoys their company. Having the app so I can view care visit information is also very helpful.

the Home Instead team are consistently delivering - in particular, we are consistently impressed by the high level of professionalism that is on display, every time we meet, or speak, with anyone that is associated with Home Instead. Furthermore, because I'm not living close by, I rely on Home Instead of stepping in for every single issue that might arise. This is key for me, and therefore, good communication is an absolute priority for me. They are exemplary in this regard and for this, I'm very grateful. Well done and keep up the good work!

of personal care. As the dementia has progressed, the managers of the service and the care professionals have supported us throughout, working alongside us, listening and responding to our needs, updating care plans as necessary, offering much needed guidance and empathy. It takes a team to care for someone with dementia and Home Instead, in collaboration with community-based medical professionals, are an integral part of our team. Ahead of us, there will be some challenging times and difficult decisions to make but knowing that I can rely on their professionalism and dependable support gives me confidence in my ability, together with them to manage the complex needs of my loved one.

were very grateful for their professionalism and care throughout the day, which was excellent.

are enabling Mum to stay in her home and to have a routine, which is important to her overall wellbeing. That routine includes everything from preparing meals and sorting out washing, to taking Mum to a local centre. The office office team really listen, they tweak the care plan when it needs tweaking and match the right sort of carers to Mum.
We quickly realised that top-notch care doesn't exist without empathy - and the Home Instead team have this in spades; the team don't just turn up, the carers are really present. They take the initiative to sort out or anticipate problems. Home Instead means our family can function.