Home Instead (Ilkeston and Hucknall)

Having companionship from Home Instead carers, has transformed my sister's life -the effect has been like turning the clock back to happier days; thank you all- I cannot praise you enough.

Throughout the process, staff have been helpful, efficient, professional, friendly, sensitive to the client's needs and most importantly treated my relative with respect and compassion. Home Instead are skilled in assessing the client's needs and matching them with suitable carers. They keep everyone well informed.

They have enabled my sister-in-law to stay happily in her own home despite suffering a stroke and to regain independence and joy.

I have found the Manager to be efficient in her communication, flexible in making arrangements and thorough in setting up the care plan. It is helpful that members of the care team are introduced gradually and by another member of the team. The carers are always prompt and their daily report covers what they have done during their visit. This is reassuring to the family when my aunt has dementia and can't recall details. I feel they have been understand and supportive of family