Home Instead (Derby South)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Home Instead (Derby South) is based on a) the Average Rating and b) the number of positive Reviews.

1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Derby South) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

   The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

   The 5 points relating to the number of Positive Reviews for Home Instead (Derby South) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.