Home Care Providers Owned by Home Instead in Bristol

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Home Instead Locations in Bristol (1)

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1 Home Care Providers owned by Home Instead in Bristol
Home Instead (Bristol North)
33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
"We Initially used Home Instead for weekend live in care for Mum but as her dementia progressed, we went to full time live in care. I..."Read all 126 reviews

Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas. The well-trained team provides... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Other Home Care Provider Groups you may be interested in:

Home Instead Reviews in Bristol (126)

9.5

Home Instead has a Group Review Score of 9.5 (9.502) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Showing 126 reviews matching selected criteria
Review of Home Instead (Bristol North) from Liz C (Daughter of Client) published on 11 June 2026 Submitted via Website
Overall Experience

We Initially used Home Instead for weekend live in care for Mum but as her dementia progressed, we went to full time live in care. I cannot sing their praises enough! Our whole experience from start to finish was absolutely amazing. The communication between our family and the two managers was second to none. They always bent over backwards to meet mums needs and nothing was too much trouble. They matched the carers with mums needs and personality and always closely monitored any changes to her condition. They were always at the end of the phone if needed and very quick to respond to messages. Mum thrived with home insteads care and continues to live happily and safely in her own home. I can't recommend this company enough. They go above and beyond to ensure your loved one is safe and happy

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you so very much for taking the time to review our service and for your exceptionally kind words. The Live-in team have enjoyed caring for your Mum immensely, your Mum and the wider family made us feel like family and that enabled us to deliver exceptional care and ensure that your Mum was able to continue to live happily and safely at home.

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Review of Home Instead (Bristol North) from K L (Client / Service User) published on 29 May 2026 Submitted via Website
Overall Experience
Generally the care from Hime Instead has been great. There have been a few times when things haven't quite worked out with certain care pros, but these were dealt with by.the managers.

All the staff from Home Instead are really helpful and on hand to talk to if I need to. I get on really well with everyone and have a good relationship with the team.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you very much for taking the time to review our service. We have very much valued supporting you to enable you to live a full and empowered life, accessing the community and engaging in activities that bring you joy. Both our Hourly and Live-in Care Professionals enjoy spending time with...  

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Review of Home Instead (Bristol North) from Mark B (Nephew of Client) published on 29 May 2026 Submitted via Website
Overall Experience

I can't thank Home instead enough for all the support, help and professionalism during a very difficult time for my aunt my family and myself. My aunt is not always the easiest person to deal with but Home instead came out and matched care for her. The first carers were not quite the right match for her but not a problem as Home instead came back and changed the carers to find the perfect carers and to be honest I feel that they become more than carers and part of the family!

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you Mark for taking the time to review our service. It continues to be a pleasure to support your Aunt, and the wider family. We particularly value you taking the time to provide a review at what we know is a difficult time for you. To hear that the Live-in Care Professionals have become a...  

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Review of Home Instead (Bristol North) from Nadia L (Daughter of Client) published on 28 May 2026 Submitted via Website
Overall Experience
The carers from Home Instead were exceptional with Mum and took the time to truly get to know her, building strong and meaningful relationships. Mum even referred to some of them as friends, and there was always plenty of laughter and happy moments during their visits.
Mum is fiercely independent, and her carers respected this completely by working alongside her wherever possible, rather than simply doing things for her. This helped her maintain a real sense of autonomy and dignity. The care provided was consistently compassionate, thoughtful, and understanding.
Communication with the care coordinator and administrative team was also excellent, with outstanding attention to detail throughout. Home Instead were always accommodating, especially when Mum needed additional support at short notice.

I would wholeheartedly recommend them to anyone looking for compassionate and reliable care for a loved one.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to review our service. It has been a true pleasure to provide care for your Mum, it is particularly lovely to hear that our Care Professionals continue to promote your Mum's independence whilst maintaining her autonomy and dignity. Your Mum has made some beautiful...  

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Review of Home Instead (Bristol North) from Helen C (Mother of Client) published on 28 May 2026 Submitted via Website
Overall Experience

Home Instead provided my severely disabled son with 24 hour live-in care. The carers are wonderful - they listen to what care my son asks for, provide it with dignity, and they go above and beyond to ensure his well being. They take him and his dog out every day for walks, to meet friends and generally access the community. They are well trained and feel very well supported by management. My son feels confident, secure and happy with his care package. Thank you Home Instead.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you for taking the time to review our service. We have very much valued the opportunity to support your son. His Care Professionals and Support Workers speak very highly of the time they spend with him, very much enjoying the opportunity to ensure that your son is well supported, respected,...  

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Review of Home Instead (Bristol North) from J H (Son of Client) published on 28 May 2026 Submitted via Website
Overall Experience

For over a year, Home Instead has cared for my father who has recently passed away and my mother who has severe dementia. The level of commitment, compassion and professionalism shown by all carers whilst carrying out this very demanding role has been outstanding. I have always been informed on a daily basis of the situation and of any issues that occur. The management team have always been available to support my parents, my family and the care staff. They regularly visit to ensure that all is well and respond quickly when issues arise.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you very much for taking the time to review our service. We have truly valued supporting your parents and continuing to support your Mother following the sad loss of your Father. It is pleasing to read how well our Live-in Care Professionals and the management team have looked after your parents, providing you with reassurance and consistency of care.

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Review of Home Instead (Bristol North) from J L (Wife of Client) published on 27 May 2026 Submitted via Website
Overall Experience

An excellent company. The live-in care has been exemplary and our full-time carers are like members of our family. The management team are always available to talk over any concerns and I would recommend the company without reservation.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to review our service. It is a real pleasure to look after your husband and to enable him to live well at home. To read that our Care Professionals are now like family is fabulous, I know they will be delighted to hear your feedback. Claire and Sarah very much appreciate your kind words, thank you.

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Review of Home Instead (Bristol North) from D K (Friend of Client) published on 26 May 2026 Submitted via Website
Overall Experience

I am the power of attorney for an elderly lady who lives in Bristol. Home instead is a flexible care provider able to fill in at the last minute when other care cannot be provided. Their carers provide support and company for us, when loneliness may otherwise be a problem. Costs are very reasonable, and I think is very competitive when compared to a care home.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to review our service. We were delighted to be able to support at short notice, enabling the client to remain safe and well in their own home, whilst also providing care and companionship, the Live-in Care Professionals very much enjoy supporting her.

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Review of Home Instead (Bristol North) from L S (Daughter of Client) published on 26 May 2026 Submitted via Website
Overall Experience

Home Instead has been a total godsend for my mum. From hourly care to 24 hr care, they've been able to support as mum's condition has changed and evolved. The live-in office team are fabulous and certain carers virtually become part of your family. Their app really helps you keep an eye when you can't be everywhere all at once.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to review our service, it has been and continues to be an absolute pleasure to support your Mum, we are particularly pleased to have been able to continue to provide support as your Mum's needs have grown enabling her to stay safe and well in her own home.

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Review of Home Instead (Bristol North) from A T (Son of Client) published on 26 May 2026 Submitted via Website
Overall Experience
All carers were trustworthy and attentive. This is fundamentally important and, in our experience, Home Instead excel at.
Whilst Home Instead focus on matching carers with those being cared for, inevitably, if the person being cared for has a stong personality, 'preferred' carers arise if multiple carers are being used.
This translated to high enthusiasm when most carers came, but some less positive feelings (certainly not negative) when a less preferred carer was on the rota.
It is important to 'try out' carers before agreeing to a long term committment.

Generally we were very pleased with the service.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you very much for taking the time to review our service, it is appreciated. We were very pleased to support your parents and our Care Professionals enjoyed getting to know them and providing the support, routine and daily structure that enabled them to remain independently at home.

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Review of Home Instead (Bristol North) from R P (Daughter of Client) published on 21 May 2026 Submitted via Website
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Carers are excellent and communication good. It genuinely feels as though the carers have a strong relationship with mum and have taken time to really get to know her. She values her independence and the care offered has ensured she can stay in her own home. The schedulers and care coordinator also show high levels of empathy and understanding and communicate well with me as mum's relative.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to review our service, it is appreciated. Our Care Professionals have very much enjoyed getting to know your Mum, and enabling her to remain at home safely. We know the importance of your Mum retaining her independence and it is good to hear that your Mum feels that they are taking the time to get to know her well.

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Review of Home Instead (Bristol North) from C A (Wife of Client) published on 20 May 2026 Submitted via Website
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The team members always gave superb care and were prepared to adjust their role and step up with more duties as my husband's condition worsened. Always sympathetic and supportive to him and myself and their visits were always cheering and happy. They were observant, looking for things to do which would help and supportive us both. They genuinely cared and wanted to do their best for us. It was a relief and a pleasure to see them each time.

Reply from Rachel James, General Manager at Home Instead (Bristol North)

Thank you for taking the time to provide feedback on our care for your husband, your husband's team were extremely fond of visiting you both and particularly looked forward to their visits. It is particularly pleasing to read that our Care Professionals were always on the look out for things which would be supportive to you both, and that is testament to their care and dedication.

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Review of Home Instead (Bristol North) from Kim A (Wife of Client) published on 13 June 2025 Submitted via Website
Overall Experience
My husband has recently started receiving companion care with Home Instead. From the outset I have been very pleased with the service provided. The initial assessment was thorough and I felt that the manager really wanted to know as much as possible about my husband in order to match him with a suitable carer.
The carer has been coming now for a number of weeks. Initially my husband was distressed and very unhappy.The carer has been patient, sensitive and kind and has gradually developed a relationship with my husband who is now much happier to see him and willing to engage in activities with him.This has been lovely to see.

I would highly recommend Home Instead to anyone considering care for their loved one.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to review our services. We are very pleased to read that your husband is enjoying his visits with his carer. The carer has enjoyed getting to know your husband and seeing the enjoyment your husband gets from completing puzzles and watching bicycle...  

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Review of Home Instead (Bristol North) from Neil L F (Guardian of Client) published on 13 June 2025 Submitted via Website
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Home care companionship has been a life line, removing boredom in later years, engaging in creative activities which has stimulated new pathways in the brain. Caring friendly companionship has created a more emotionally settled mind.

Consistency of personal attendance and long term commitment has immense value in the companionship role.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to review our services. It's been a real delight supporting him since 2017, his Care Professionals found visits to be a two-way experience and they thoroughly enjoyed working with him to create various Lego masterpieces! We, in the office, and his Care Professionals would describe him as a true gentleman!

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Review of Home Instead (Bristol North) from Ann B (Client / Service User) published on 30 May 2025 Submitted via Website
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I have used the Homeinstead Service for almost three years during which time I have always been more than satisfied with the service it has provided! My carer (of almost 3 years) is excellent and whenever she is not available an alternative person has been provided who likewise has been very good. As I have recently reported I am impressed with the services's holistic approach to people's care - especially as a lot of us are vulnerable with complex needs and for this I am very grateful.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you so much for taking the time to review our services. The carer very much enjoys her time with you and I know she will be deeply humbled by your kind words. We very much look forward to continuing to support you in the coming years.

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Review of Home Instead (Bristol North) from A D (Daughter of Client) published on 29 May 2025 Submitted via Website
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Dad has had three weekly visits in his own home for nearly two years. Without the care and concern of the Home Instead team he would not have been able to remain so independent in his own environment. The ladies who come to visit are always friendly and no job is too large or small, even down to sharing Dad's taste in music on his CD player!! I would definitely recommend this service to anyone who is needing to start the process of supporting a loved one. The staff in the office are always friendly and helpful and there is obviously a good level of communication to the team going in to Dad when events occur out of the ordinary so he can be supported appropriately. Thank you to the whole team.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you for taking the time to review our services. We are delighted to care for your Dad. The carers very much enjoy spending time with your Dad and helping him to live life to the full at home. Sibil describes your Dad as a real gentleman and she enjoys listening to his music choices. Our...  

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Review of Home Instead (Bristol North) from Catie C (Daughter of Client) published on 24 April 2025 Submitted via Website
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We're so pleased that we found Home Instead when Dad needed care. Dad and the family have been brilliantly supported by the whole team, especially when times got hard and dementia started to take its toll. There is a huge amount of love, support and expertise within the team, for whom nothing is too much. Right up until the end, they nurtured Dad, and are now helping to look after Mum with the same excellent level of care. Thank goodness for Home Instead.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to review our services and in particular the care delivered to your late Dad. The staff very much enjoyed spending time with and caring for your Dad throughout his Dementia journey. We are very pleased to be able to continue to provide our high quality,...  

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Review of Home Instead (Bristol North) from Mike T (Son of Client) published on 4 April 2025 Submitted via Website
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My mum received excellent care from Home Instead for 2 years. They were able to adjust the care she received to meet her increased needs, and the carers who visited could not have been more helpful and friendly. I would definitely recommend Home Instead to anyone looking for care.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to review the care we provided. We were delighted to visit your Mum between July 2020 and November last year. The staff all thoroughly enjoyed supporting your Mum increasing their levels of support as her needs increased. They very much miss visiting her and hope that she has settled well into her new home, please do pass on our very best wishes to her.

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Review of Home Instead (Bristol North) from Rich S (Son of Client) published on 30 July 2024 Submitted via Website
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Service and care provided by Home Instead has been excellent and reliable. Have always been flexible to my mum's changing needs.
In-house staff have always been really friendly and approachable.

Would definitely recommend to friends and family.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for taking the time to post a review of our services, I'm delighted to hear that you found our services to be reliable and that our care professionals were friendly and approachable. Reviews are not something we take for granted and whilst it's great to hear what we do well, we...  

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Review of Home Instead (Bristol North) from Carol W (Daughter of Client) published on 3 July 2024 Submitted via Website
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Home Instead North Bristol Branch; The care my mother received was second to none. The carers were amazing going above and beyond to help Mum in any way they could. The office staff were always on hand to speak to. Out-of-hours service when Mum was in hospital so I could let them know at all times what was happening, was excellent. I can't recommend this company enough. We are very sorry to have to give them up as Mum is now in a nursing home. Her carers have visited her already though so she is really pleased to keep in touch with them.

Reply from Rachel James, Head of Operations & Business Development at Home Instead (Bristol North)

Thank you very much for your feedback, we were delighted to support your Mum, indeed she was a firm favourite of our Care Professionals who connected beautifully with her. Your Mum is a fantastic lady with a superb sense of humour and our care professionals and office team miss supporting her. Please do keep in touch and let us know how she is doing.

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Awards / Recognitions (9)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

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