Home Care Provider Owned by Home Instead in Bristol

immense value in the companionship role.

carer.
The carer has been coming now for a number of weeks. Initially my husband was distressed and very unhappy.The carer has been patient, sensitive and kind and has gradually developed a relationship with my husband who is now much happier to see him and willing to engage in activities with him.This has been lovely to see.
I would highly recommend Home Instead to anyone considering care for their loved one.

I have recently reported I am impressed with the services's holistic approach to people's care - especially as a lot of us are vulnerable with complex needs and for this I am very grateful.

Dad's taste in music on his CD player!! I would definitely recommend this service to anyone who is needing to start the process of supporting a loved one. The staff in the office are always friendly and helpful and there is obviously a good level of communication to the team going in to Dad when events occur out of the ordinary so he can be supported appropriately. Thank you to the whole team.

much. Right up until the end, they nurtured Dad, and are now helping to look after Mum with the same excellent level of care. Thank goodness for Home Instead.

was happening, was excellent. I can't recommend this company enough. We are very sorry to have to give them up as Mum is now in a nursing home. Her carers have visited her already though so she is really pleased to keep in touch with them.

and they were there on the phone for me with advice if I had a problem. Two of the carers became like family. From my experience, I can thoroughly recommend them.

helping out. During a particularly difficult time recently, they were able to help out at extremely short notice, when we really were stretched - for which we were grateful. This is a well-run team of caring people and you get what you pay for - peace of mind and people going the extra mile. Thank you.

contact with my father, I had to rely on others and being able to access the carer visit reports through the app provided me with the reassurance that dad was ok, even if I could not contact him. The service provided was much more than personal care, popping down the road to top up groceries was just one of the extras provided. I was frequently amazed at how much the carers would achieve during their short visits.

for herself, and I was astonished at how quickly and happily she accepted the new regime. They also supported me in successfully introducing aids for later living which made Mum's life more comfortable - gently persuasive, never pushy.
Two ladies proved to be the most amazing and invaluable care providers, and I am more grateful than I can say to have had them as my lovely Mum's carers for the last two years of her life. They delivered fantastic detailed daily reports, giving me full confidence that she really was getting the best of care and her funny little ways were accommodated with such good humour. They've gone the extra mile again and again. My sincerest thanks to them both.

housekeeping and everything my brother needed to enable him to fulfil his wish to spend his last days in his own home. They also went out of their way to report to me his progress so that I need not worry too much. Towards the end when my brother was no longer in their care, firstly in hospital and then at a final resting home they still visited him because they knew he would have little or no other visitors. Thank you, Home Instead. I will always be so grateful to you.

for both of them. Home Instead staff also supported me. If there was any delay in a carer being late, they phoned. I had several private talks with staff which were very helpful. I have had two heart attacks and suffer from anxiety. On 25th October when walking to the shops, I had pain which could have been due to heart. Had to sit in a cafe and get someone to phone for an ambulance, and phone home to our carer who phoned Home Instead who I knew would organise cover for his next client so that he could stay with my husband. That also happened in July 2022.

Mum found companionship and looked forward to her visits every week. My mum always felt she was treated with dignity and respect. My brother and I took a lot of comfort from knowing Home Instead was supporting Mum and helping her maintain a good degree of independence.
I always found the admin team helpful, polite and very friendly. All the admin was always correct and ran smoothly.
I have no hesitation in recommending Home Instead.

in trying to comply with any reasonable request, and I would have no hesitation in using them again once her dementia advances to the point where she needs personal care.

her totally, listening to her stories about her life and generally acting more as a friend than a paid carer. As she deteriorated, they took on more responsibility, getting her up, getting breakfast and her medication. Always the central team made sure they accommodated the changes quickly and efficiently, ensuring required safeguards and checks were in place. This was exemplified when Mum went into hospital, and we found out she had cancer and not long to live. We brought Mum home, and again Home Instead were outstanding in their response to these changes. I cannot praise the whole team enough for their support of her and us in her last month; they were outstanding.

after an elderly person needing care was invaluable. Similarly, the welcome advice at every stage from the Deputy Care Manager helped guide us through the process which was of course new to us.
The lovely carers even looked after Mum at an early stage in her care when she had Covid - which they did voluntarily, I think that says a lot.
Eventually Mum had to go into a care home.
However, we have no hesitation whatsoever in recommending Home Instead if you are looking for a genuinely caring organisation.

their visits. They would provide any additional adhoc services asked, walking his dog, nipping to the shops or a dentist appointment with him when necessary. Having dropped in regularly on adhoc visits whilst they were present I always found the staff fully engaging with my father, having a laugh or joining him in completing a crossword. It is the sort of service you can only hope an elderly relative will receive. I felt safe in the knowledge that his care was being provided to the highest standard and he always commented on how lucky he was with his range of carers. In addition to this the support from the central team, to ensure that we were happy was also excellent.