Home Instead Senior Care (Bristol North)

Henleaze House, 13 Harbury Road, Henleaze, Bristol BS9 4PN

Home Instead Senior Care (Bristol North)
Home Instead Senior Care (Bristol North)
Home Instead Senior Care (Bristol North)

Home Instead Senior Care (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

Staff provide companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. The goal is to bring joy as well as providing practical support and assistance.

Caregivers are also trained and experienced in providing dementia and respite care.

Care plans are tailored to meet the individual requirements of each service user, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Caregivers are matched with clients with similar interests to ensure fun. Caregivers visit regularly, so relationships can form and clients look forward to the visits.

Group : Home Instead Senior Care

Person in charge: Kirsty Hirst (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Fees Guide: £22/Hr to £26/Hr, depending on service & time of day.

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Visitors are welcome. Please ring in advance so we can get the kettle on !

Parking: Easy parking, in car park and on quiet street

Latest Care Quality Commission* Report on Home Instead Senior Care (Bristol North): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Bristol North) has a Review Score of 9.9 (9.854)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Bristol North) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Home Instead Senior Care (Bristol North) is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Bristol North) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Bristol North)?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Bristol North)

  • Daughter of Client/Service User
    4
  • Client / Service User
    2
  • Son of Client/Service User
    2

Home Instead has been absolutely fantastic in providing professional and sensitive care for my Mum who has Alzheimer’s. I wish we had found them earlier. The time and care that senior supervisor took in matching Mum with her two carers really paid off and Mum was very happy with the arrangement.

We used another agency a year ago with very disappointing results (different people arriving, not sensitive to mum’s quiet disposition, no paperwork) and we were just amazed by how different our experience had been with Home Instead. I thoroughly recommend this service and hope they can help more people like Mum.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We've recently introduced care for our father who is 83 and lives alone in Stoke Bishop as he has memory problems and is not able to look after himself as well as he'd like. Home Instead is unique in that it really does do what the owner says on the blurb on the homepage. The support and overall attitude in providing the individual care for our father has been outstanding. The owner and his team have always listened and have provided advice and useful tips to enable our father to enjoy his life in his own home. I would be very happy recommending Home Instead Bristol North to anyone who is considering care for a loved one. Thank you.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have severe communication difficulties following a stroke. I was looking for someone to keep me company and do interesting things with while giving my wife a break. Home Instead were careful to provide a carer who shared similar interests and who would be a gentle and pleasant companion.
Carefully researching activities in the area and suggesting a variety of things to do which might be of interest. Home Instead also check regularly with my wife that both she and I are happy with how things are going.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My 72-year-old mother with vascular dementia needed companionship to help her maintain a happy, fulfilled and independent lifestyle. Home Instead staff worked very closely with us to develop a schedule that was flexible and achievable including providing companions at the weekends. Mum has several companions to ensure that everyone remains fresh and enthusiastic, and this has so far worked very well, with the companions developing developed good relationships with Mum, getting to know what she does and doesn't enjoy doing. This service has lifted what felt like the weight of the world not just for Mum but also for us, her children. I cannot say thank you enough.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My 94-year-old mother has been using Home Instead's services for over 8 months. Their responsiveness to her needs - both at management level and on the part of her carer - has been superb. We were looking for continuity and a high quality of care. We only needed help at the weekends and had struggled to find agencies willing to provide this. We have found the service completely reliable and except in the few instances when the carer has been ill or on holiday, the same person has cared for my mother throughout. She is well briefed, well trained, competent, pleasant, conscientious and caring. She gives me a quick report after every visit and flags up any concerns. When someone has stood in for her, they have been similarly well- informed about my mother's needs and similarly pleasant, friendly and reliable. Whether we deal with the owner, the supervisor or the carer, we get an immediate response. Our impression is that the company treats clients as individuals and is keen to provide individualised care.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Twice a week my mum, who has dementia, is taken out and about by 1 of her 2 caregivers. Mum loves being out and over the last 6 months the 2 ladies have really got to know mum and know the places she would like to visit- museums, parks shops etc, always ending up with a coffee and cake! Mum genuinely looks forward to their visits now and enjoys telling us where she has been. Nothing is too much trouble for them. When my dad needed to go for a hospital visit, they were happy to change their days so that they were there to look after mum while he was out. It is so reassuring for us all to know that they are there to help dad as well as mum. I cannot praise or thank them enough.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother and I are very pleased with the companionship service offered by Home Instead. The staff are friendly, kind, professional and flexible to the needs of the client. Home Instead seems very good at matching their staff with clients and Mum has a lovely time with her companion who is genuinely very fond of my mother.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I was extremely impressed in the way that Home Instead spent time to get to know my parents and to understand their needs and wishes before matching them up with carers. An extremely professional and very thoughtful service, that was person centred and very flexible.

How likely would you be to recommend Home Instead Senior Care (Bristol North)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

March 2015

Job Vacancies

Staff Profiles

John

John Moore

Job Title: Owner

Joined: 2015

Description:

I am delighted to introduce myself as the owner of Home Instead Bristol North.

Having lived in Bristol for over 30 years I founded this service to make a real difference in our community. Simply put, our goal is to 'change the face of ageing' by bringing joy to our clients and their families. We do this via companionship-centred care, encouraging, supporting and stimulating our clients so they can remain living independently in their own homes. Through personal experience, I understand the importance of great care at home and I understand the worry of seeing a loved one not embracing life as much as possible.

My promise is to ensure that we deliver to you the level of care, service, reliability and joy that I'd like for my own family.

My qualifications include MBA, CDir, MEng, CEng - but more importantly, my experience spans several sectors, where service and quality are paramount.

Kirsty

Kirsty Hirst

Job Title: Registered Care Manager

Joined: 2015

Description:

Kirsty joins us from a major Bristol care organisation, having transformed and led a wide range of staff and services there over 14 years.

Kirsty's qualifications include NVQ 4 RMA (Care) in addition to a degree in Human Resources.

Kirsty's passion for outstanding care runs through our recruitment, training and assurance processes.