Home Instead (Bristol North)

Hugely responsive when I contacted them needing to arrange urgent, respite care. They were straight on it (over a weekend) and we had someone in place by the Monday. The carer assigned to my Mum was great and the team were in regular contact with me (and my Mum) throughout the 2 weeks to check all was going ok. Couldn't recommend Home Instead more highly. A great service delivered by great people.

We Initially used Home Instead for weekend live in care for Mum but as her dementia progressed, we went to full time live in care. I cannot sing their praises enough! Our whole experience from start to finish was absolutely amazing. The communication between our family and the two managers was second to none. They always bent over backwards to meet mums needs and nothing was too much trouble. They matched the carers with mums needs and personality and always closely monitored any changes to her condition. They were always at the end of the phone if needed and very quick to respond to messages. Mum thrived with home insteads care and continues to live happily and safely in her own home. I can't recommend this company enough. They go above and beyond to ensure your loved one is safe and happy

All the staff from Home Instead are really helpful and on hand to talk to if I need to. I get on really well with everyone and have a good relationship with the team.

I can't thank Home instead enough for all the support, help and professionalism during a very difficult time for my aunt my family and myself. My aunt is not always the easiest person to deal with but Home instead came out and matched care for her. The first carers were not quite the right match for her but not a problem as Home instead came back and changed the carers to find the perfect carers and to be honest I feel that they become more than carers and part of the family!

I would wholeheartedly recommend them to anyone looking for compassionate and reliable care for a loved one.

Home Instead provided my severely disabled son with 24 hour live-in care. The carers are wonderful - they listen to what care my son asks for, provide it with dignity, and they go above and beyond to ensure his well being. They take him and his dog out every day for walks, to meet friends and generally access the community. They are well trained and feel very well supported by management. My son feels confident, secure and happy with his care package. Thank you Home Instead.

For over a year, Home Instead has cared for my father who has recently passed away and my mother who has severe dementia. The level of commitment, compassion and professionalism shown by all carers whilst carrying out this very demanding role has been outstanding. I have always been informed on a daily basis of the situation and of any issues that occur. The management team have always been available to support my parents, my family and the care staff. They regularly visit to ensure that all is well and respond quickly when issues arise.

An excellent company. The live-in care has been exemplary and our full-time carers are like members of our family. The management team are always available to talk over any concerns and I would recommend the company without reservation.

I am the power of attorney for an elderly lady who lives in Bristol. Home instead is a flexible care provider able to fill in at the last minute when other care cannot be provided. Their carers provide support and company for us, when loneliness may otherwise be a problem. Costs are very reasonable, and I think is very competitive when compared to a care home.

Home Instead has been a total godsend for my mum. From hourly care to 24 hr care, they've been able to support as mum's condition has changed and evolved. The live-in office team are fabulous and certain carers virtually become part of your family. Their app really helps you keep an eye when you can't be everywhere all at once.

Generally we were very pleased with the service.

Carers are excellent and communication good. It genuinely feels as though the carers have a strong relationship with mum and have taken time to really get to know her. She values her independence and the care offered has ensured she can stay in her own home. The schedulers and care coordinator also show high levels of empathy and understanding and communicate well with me as mum's relative.

The team members always gave superb care and were prepared to adjust their role and step up with more duties as my husband's condition worsened. Always sympathetic and supportive to him and myself and their visits were always cheering and happy. They were observant, looking for things to do which would help and supportive us both. They genuinely cared and wanted to do their best for us. It was a relief and a pleasure to see them each time.

I would highly recommend Home Instead to anyone considering care for their loved one.

Consistency of personal attendance and long term commitment has immense value in the companionship role.

I have used the Homeinstead Service for almost three years during which time I have always been more than satisfied with the service it has provided! My carer (of almost 3 years) is excellent and whenever she is not available an alternative person has been provided who likewise has been very good. As I have recently reported I am impressed with the services's holistic approach to people's care - especially as a lot of us are vulnerable with complex needs and for this I am very grateful.

Dad has had three weekly visits in his own home for nearly two years. Without the care and concern of the Home Instead team he would not have been able to remain so independent in his own environment. The ladies who come to visit are always friendly and no job is too large or small, even down to sharing Dad's taste in music on his CD player!! I would definitely recommend this service to anyone who is needing to start the process of supporting a loved one. The staff in the office are always friendly and helpful and there is obviously a good level of communication to the team going in to Dad when events occur out of the ordinary so he can be supported appropriately. Thank you to the whole team.

We're so pleased that we found Home Instead when Dad needed care. Dad and the family have been brilliantly supported by the whole team, especially when times got hard and dementia started to take its toll. There is a huge amount of love, support and expertise within the team, for whom nothing is too much. Right up until the end, they nurtured Dad, and are now helping to look after Mum with the same excellent level of care. Thank goodness for Home Instead.

My mum received excellent care from Home Instead for 2 years. They were able to adjust the care she received to meet her increased needs, and the carers who visited could not have been more helpful and friendly. I would definitely recommend Home Instead to anyone looking for care.

Would definitely recommend to friends and family.