Home Instead (Bristol North)

The carers Mum has are all great - she really enjoys seeing them - and they are also good at feeding back issues to me where needed. It is really helpful for me to know that someone is keeping an eye on her when I am at work.

Management were efficient and flexible, and the telephone was always answered. Staff were punctual and caring. Since a happy outcome, I have retained a carer for two one hour sessions per week for help with shopping, ironing, housework and outings, and it has been fun!

We have been associated with Home Instead for some time. My mother feels they are part of her very happy family. She has retained her dignity and independence until recently. They even helped out in 24 hour care emergency. Now she has to be in a care home for 24 hour care, we still have a wonderful caregiver going into to see her through the transition time - much needed and very much appreciated in these strange changing times. We are so privileged to have such a wonderful professional and caring team from the top through the ranks. Thank you all so much.

Thank you so much.

I could not think of a life without these young women who give us warmth, security and friendship, who understand our two different characters and help us both daily.

Having been in touch with several people who have used Home Instead when care was needed, I had no hesitation when suddenly needing help myself, and had a carer each morning for two weeks, as much to put my family's minds at rest as for my needs which were not too onerous. I had no doubt that I would be treated well and was not disappointed. I was not. The carers were all delightful and lovely to have in my home. I recommend Home Instead to many people in my life and shall go on doing so.

Home Instead provided excellent tailored care and support for my mum for over 5 years. They were professional, yet compassionate and friendly. Also responsive and flexible, bending over backwards to provide extra support in a crisis. I definitely recommend their services.

Home Instead allowed our mum to remain in her home. Nothing is too much trouble. The app is brilliant to see what happens daily. I highly recommend their service.

We have been extremely satisfied with the care our dad has received from your agency. The carers are, without exception, very sensitive to his needs. The care never seems rushed, and they always chat, which he loves. Thanks to you all!

Home Instead provided wonderful carers for mum who enabled mum to remain living independently in her home for far longer than she would otherwise have been able to. Her carers were always reliable, good-natured and conscientious. Mum, and us as a family, built up strong and positive relationships with the two carers who became ‘regular’ visitors in her day. They were always reassuring and brought to our attention anything we needed to deal with. They showed initiative in improving Mum’s quality of life for example introducing mum to an iPad and google maps or inviting neighbours in for tea. Nothing was too much bother, cooking favourite foods/helping to solve crosswords/setting up a bird table/potting up hanging baskets/shopping and laundry etc. Home Instead always listened to our concerns and tried to respond to Mum’s needs as they developed. Mum lived ‘independently’ until the day after her 98th birthday. Thank you Home Instead - can't recommend you enough.

Home Instead came to the rescue when we were desperate and did everything in their power to help provide support and care to my father. All carers treated Dad with respect and dignity. Some went above and beyond in their approach to keeping Dad comfortable and interested in daily life, which became more and tricky as he slipped away. We will always be grateful to everyone for all they did.

During four years my wife and I have had several Home Instead carers. Without exception, they have earned the title carer. I have always felt it was, to them, not just a 'job' but a concern. When allowed I have been taken to Doctor, hospital appts and shopping with full support. There never was a problem they could not help or solve.

All the carers who come to me are friendly, helpful and reliable. The support and care they provide for me enable me to live comfortably in my own home. They have been particularly conscientious during the period of managing the covid virus. I would recommend Home Instead as a care provider.

When placing a beloved member of a family into a care of a complete stranger, for however long or short a time, the two most important words are trust and honesty and have found both in Home Instead senior care. From the first phone call, we received understanding and help and we were dealt with professionally and personally. The caregiver has become part of the family but only as great or small, that the client and family wish, we look forward to your continued commitment and thank you all at Home Instead.

We have been really impressed by the team at Home Instead. Both the management and the various carers provided excellent care to my mother. Especially recently, when we needed urgent help over the weekend, and they were quick and happy to respond.

My sister has received excellent care and kindness from her personal carers and also those arranging her home care. I, also, have had good back up when needed to keep her safe and well.

The care, kindness and effort of 'the team' in supporting my parents is exemplary. All staff are helpful, understanding and patient. I have been particularly impressed, during the months of the coronavirus, with the cleanliness and hygiene brought into the home, by carers, in dealing with whatever may need to be done. Everyone is friendly and cheerful and always wears a smile! A huge 'thank you' to everyone.

I have been receiving care from Home Instead for over four years. I am continually impressed by all the staff and carers. I feel extremely supported which allows me to live as independently as possible.

We were recommended Home Instead a couple of years ago. Mum began to have difficulty with her mobility and with personal care. As is often the case when we advance beyond our 90th year, Mum's needs have varied over the intervening time and I can confirm that the Home Instead team have been fantastically understanding and responsive. For example, when Mum had a fall the team were able to increase the frequency of visits and care within 24 hours with no complaint nor fuss. Mum has enjoyed both companionship and personal care from the team at Home Instead. Carers frequently go above and beyond what might be expected of them - staff going so far as to purchase and fit decorations for mum's walker to encourage her to use it a little more. It has clearly been a difficult (Covid) year for us all - I think it would have been more tricky without support from the team at Home Instead.

The team at Home Instead provided an excellent service that went above and beyond what would have been expected. It wasn’t an easy process to get visits established and to keep them running (due to the client, not the team). We are so grateful for all the extra care and effort that was made. I found that the team was always open to communication and it was always easy to get hold of people when needed. The service has only stopped now as the client has moved out of the area.