Home Instead (Bristol North)

I can only express my deep gratitude to the team at Home Instead who have been wonderful. My circumstances mean that based overseas I was unable to come to the UK at the critical time for my father's admission to a nursing home due to Covid-19. I cancelled the flight on the Friday before the Monday of my father's admittance. The Home Instead team took on this onerous task and delivered him to the front door where he was admitted (restrictions applying). There has been regular contact throughout the period since - restrictions permitting - and a check kept on my parent's house. Being so far away I can only tell you how thankful I am to the Home Instead team for managing this in my absence in what we all know is and has been very trying times. If anyone wanted any proof of the professional approach and going above and beyond then please accept my experience as evidence of this because I can't recommend the team enough. Excellent people and thank you!

My mother was recommended Home Instead when she began to need help with her mobility problems. She was determined to live in her own house as long as possible. Eventually, carers came three times a day. They were invaluable. All went out of their way to help her. She saw them as friends as much as carers and looked forward to their visits. During the pandemic, they helped to give her a good quality of life which would otherwise have been desperately low. She loved all her 'girls', as she called them. Thank you to a marvellous organisation!

All of the managers, office staff and carers are compassionate, caring and dedicated, taking trouble to provide a really personal care package and wanting to give the best possible service and support to their clients and family members. They have made a huge difference to our lives and I can’t praise them highly enough.

Despite an initial reluctance to ask for help the carers assigned to my husband have all been well trained, sympathetic and extremely willing to help in any way. Excellent work.

They are a company I would not hesitate to recommend.

On her return a week later, Home Instead was on hand to ensure that mother settled back in, clothes unpacked and safely put to bed. Normal visits continued from the next morning. A first-class service.

The standard of care is excellent. I find the team incredibly supportive and helpful, to the client and to his wife, as well as to me. Great thought and care is taken in providing a stimulating experience for my dad. All caregivers have been genuine and have been so well motivated to provide a happy and positive experience for my dad. This has been particularly challenging because of covid. I find the support of the office team, particularly the director, completely wonderful. I think we would be lost without the support of Home Instead. I feel it is one of the best decisions I have ever made to reach out to them. Just brilliant.

Home Instead Bristol North provides extraordinary care. They go above and beyond in their service. I’m in the USA and my aunt is in Bristol. As soon as she was placed in their care and I interacted with the staff, I had complete peace of mind that she couldn’t be in better hands. They kept me informed and treated her as if she were a member of their family, making sure she was comfortable and safe, taking her on outings, shopping with her initially, then for her later. Always looking for ways to improve her care and situation. She thought of them as her best friends. I highly recommend them to any family needing this service.

The ladies from Home Instead have been extremely professional and absolutely fantastic in the care they have provided over the last few months. They have gone beyond the call of duty to support my aunt on a weekly basis and more recently at a time of crisis. Without them, my aunt would have been unable to remain at home and would have struggled to cope. She looks forward to their visits and highly praises all who have helped. Thank you so much.

A manager who you know as he meets us and we feel truly looked after and we meet our carers before, so are not left wondering who will be coming.

It's very good.

We are more than pleased with the care we receive from our carer. We are treated with great respect. It has made a big difference to our life. We would recommend them first to anyone. Thank you very much.

I have peace of mind that my mum is in the best hands.

Home Instead is a wonderful care agency providing an excellent service for people with health needs. Our good, kind carer takes my husband out on a Monday, gives him a bath on Tuesday and is the right person to fulfil his needs. Home Instead are always there to offer support.

Like the fact they introduced the carer to the client, don't wear a uniform which creates a more friendly atmosphere. Excellent communication skills from admin staff and carers alike. Excellent pairing of carer to client gives a more personal service. Thank you for everything you do for me.

There is regular contact, asking for feedback. I wholly recommend them.

We have been very pleased with the excellent standard of care received from the agency and would have no hesitation to recommend to others .

The three carers we have encountered have all been well trained and carefully chosen to suit my sister's needs. She now looks forward to their visits and enjoys the various activities which they suggest. Thank you all.

I have found Home Instead to be a sensitive company which responds to my needs.

We have used the service for my husband for over 3 years and now myself. We are very satisfied with all aspects of the care. The staff are very helpful and put themselves out to support their clients in every way.