Home Care Providers Owned by Home Instead in Somerset

Living, as I do, over 50 miles away I can check the carer's notes written after each visit for peace of mind. Communication is very good, appraising me of any changes. Also carer's will take Mother to appointments and have even visited Mother in hospital so she sees a friendly face.

HI has provided excellent care for my very elderly mother for over a year now. Initially this was 1 daily personal care visit to her in her own home, increasing to 4 daily visits. All HI carers were/are excellent, kind, efficient and very reliable (only a very few visits started later than planned, due to unforeseen problems such as road closures, and then the maximum delay was 15 mins). The organisation has been great too, reacting quickly to increase visits as needed. It helped my mother that there was continuity with personnel - while there were c20 carers involved overall, many visited long term and frequently. After over a year of my mother having care in her home, she moved into residential care by choice, where facilities and infrastructure (including an en suite wet room) were better suited to her needs than could be provided in her home. HI was very helpful in the transition and continues to provide valued care via a weekly companionship visit to my mother in her care home.

What an excellent organisation, we're so glad we found Home Instead at Taunton to look after our Aunty so that she could live in her own home. She enjoyed extraordinary care and attention from wonderful staff who really went the extra mile - my Aunty looked forward to each visit. Thank you Home Instead for joining everything up so wonderfully as we live miles away. We really appreciated your help and support.

Would recommend to those who have loved ones that need care but live far away.

My family do not live in the area so none of this would be possible without their help.

I contacted Home Instead on behalf of our friend who has dementia and relied on her friends for support but we felt she needed more. The staff at the office were very helpful when we first contacted them and a plan was soon put in place. There are now three visits a week and although she still says she does not need help, she is very welcoming and appreciates their care and attention. We her friends are very grateful for this.

We're extremely happy with the care Mum received over the past 7 months. Engaging Home Instead to look after her was the best thing we could have done and meant she could live as normal and comfortable a life as possible at home whilst navigating serious illness. As her health declined, that need increased from companionship to daily help around the house, and eventually to continuous end-of-life care. The team and office staff were professional, experienced and compassionate, and genuinely lovely people who responded promptly to the changing circumstances. With family members living far away, knowing that Mum had such wonderful people looking after her gave us peace of mind. The app was a very useful tool to keep us informed of her well-being and health from updates posted at the end of every shift. I have already recommended Home Instead to friends in the Taunton area who are looking for in-home care at any level for their loved ones and will continue to do so.

Very good service. Caring ladies and nothing is too much trouble.

Absolutely first class care provided to Mum as her health declined over 7 months. The level of care required for Mum increased in several significant steps over time and each step was responded to immediately by Mum's care team. With all family living far away, the care provided gave us peace of mind between our visits. All the care staff were professional, knowledgable and lovely people. I can highly recommend Home Instead Taunton, Mum received the best care possible.

The team from Home Instead have all been consistently professional, caring and extremely helpfully in every way. They provide a regular time slot and normally with the same carers each week which helps keep continuity for us and a real comfort for my mum.

The team from Home Instead are all lovely people who give my father the personal care he needs whilst handling my mother who is a complicated person sometimes, in a sensitive way. There are several people who come regularly which is important to us. The fact that she likes them all is a credit to them too. They work well alongside the micro providers I have for other family needs.

I believe that Home Instead is the best care company operating in my neighbourhood.

My mother passed away on the 13th October only 2 months after we found out. My heart goes out to anyone taking care of an elderly relative. I would not hesitate to recommend MJ services.

The girls who visit and care for me have become very special friends. Only wish I could have them more often, which is why I now put an X in the value for money box!! xxx

Would highly recommend them !!

When we met with Home Instead in 2023 the administration team took their time to get to really know not only Mum, but Dad as well and get a real picture of their lives and family. All the carers that Mum received were very caring and would take Mum out for walks and take her to Reminiscence learning as well in addition to personal care. This gave Dad time and space as well. Sadly Mum's dementia took a sudden much faster downturn which has meant Mum needing to go into a nursing home. We have however chosen to have a continued link with Home Instead given their excellent service level where they now support Dad at this stage with some Companionship.

We cannot recommend Home Instead in Yeovil more highly. They provided support and care for my mother in the last two weeks of her life with compassion, efficiency and discretion as well as being a tremendous support to myself and my sister. Mum's condition deteriorated quickly. The situation changed daily and with it the requirements for care. Home Instead, Alexia and Julie, were brilliant at coping with this and at the end were providing 24 hour care. We had a team of six carers who were each introduced personally to mum and ourselves and every one of them became a friend. They rotated and took over from each other seamlessly. The communication was brilliant. They talked to mum, cared for her, gave us hugs and ultimately enabled mum to die peacefully at home as she wanted. We cannot thank them enough.

Superb service from this company, they guided us through everything that we needed to know, they asked lots of questions about my mother who has dementia, the carers were very professional, kind, and very well trained, the one to one attention they gave my mother was brilliant, you could see the carers were passionate about their work. I would have no hesitation in recommending this company to anyone.

The staff are always so willing to help in a professional and kindly manner, whether dealing with those with a Care plan or simply helping around the house.

It has been very reassuring for me to have their professional help in place, and the ability for me to view their visit notes via a secure app on my phone is proving to be of tremendous value to me as Dad's relative.