Home Care Providers Owned by Home Instead in Somerset

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

Thank you for taking the time and writing such a glowing review. We will always want to deliver the best care and it is driven by being passionate about caring for each and every individual. We do deliver specialist training in dementia for all our team and endeavour to help deliver the best care for this client group who are sometimes neglected. It is lovely that you would recommend us to anyone and that for us says it all in how you regard our support for your Mum and so pleased that it has been such a help.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your fantastic review. Coming home from hospital is fraught with uncertainty and the worst fear is that family members wont be safe when they get home and that they will end up back in hospital. Our purpose is to ensure that when people return from hospital they are safe, cared for compassionately and that they can become independent again wherever possible. To hear from your experience of your Dad's care that it has been a success and reassuring, in turn, that he is well and cared for is the ultimate accolade. Thank you for taking the time to review our support.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for writing such a wonderful review. I am sorry that you have had to endure such a rough time . I know the team love supporting you and helping you to look your best to face the day despite all the tribulations. Given your background and understanding of all you are going through it is so important to have things to look forward to and so pleased to hear that the two members of the team are a part of the light in the dark of each day. It is also lovely to hear you echo all we try to acheive in helping people to regain independence, and have a holistic view to their care thereby seeing everyone as an individual and to enjoy the time together. We like to be the reason someone feels safe, seen and cared for. Thank you again.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

It was such a joy to support your mum and be involved in her life. We are so pleased to hear the feedback that she appreciated the personal interactions, as at our heart, it is always about making people smile. We try and ensure we make a connection with all our clients to support people like your mum to have the best of every day with something to look forward to in a friendly face. Coming home from hospital is always a tough time to make happen smoothly for all invovled and I am so glad to hear it all went well. Thanks so much for writing this review when you have had such a tough time .

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Great to hear your mum is enjoying the support and that allows her to save her energy for those things that she would choose to do in the day and not divert onto tasks where her motivation is diluted. Equally our care always tries to focus on the individual and pay attention to that person so we enjoy our time with each client in hearing about their life and share in their trials and tribulations . It is a special privilege and thanks so much for expressing it in a way that recognises the whole team working together to make a difference at every visit. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Your mum is amazing and the care professionals love supporting her. The trips out seem so important both spiritually and to keep contact with friends. It is lovely to hear that she in turn appreciates the support to keep the things in her life that she holds dear as regular events to look forward to. Equally your mums safety is fundamental to her being at home and having resources to enable that as well as the regular carers who know her and can help if she, or you, feel stuck. Thank you for such an amazing review and for taking the time to describe the detail of why the care has helped.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

Thanks so much for taking the time and writing such a lovely review. We always try to 'be there in your hour of need' as we take it personally and always try to go the extra mile. Realise for your dad going to hospital was such a moment and so glad that we were able to support. It is great to hear he is brighter and happier with our care as we focus specifically on building relationships with each and every client through our matching process and the same care professionals supporting the same clients and particularly when they suffer from dementia or similar as familiarity is crucial. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for taking the time to give us a perfect review. We really appreciate knowing that in our third year of supporting your Dad that it feels so positive. You as a user over all this time would know how it really is warts and all. If we did a word cloud then the action words of: going the extra mile, confident in us, approachable and kind, sum up how we always like to support clients and their families. We will feedback in turn to each of the team that visit your Dad each day as your appreciation is something they value hugely as you entrust your father to our support. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for your considered and thoughtful review. We all want to support clients and provide care of a standard that we would want for our own parents. It is completely personal . It is therefore heartening that your review articulated the various elements of care and the individuals in a way that 'echos' how we deliver our support and underlies our ethos. Thank you for reflecting on the support received by your client and taking the time to do a wonderful review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your lovely comments. It was a team effort and it was a privilege to support the client. It is never easy physically, emotionally and practically caring for someone who is declining and you were a huge support alongside our team in ensuring the best for our client. We all join care to make a difference and go the extra mile as people need that extra help and it is lovely that you described it that way. Thank you for a wonderful review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

We were all so sorry about your Dad's passing. He was a wonderful man and all the team cared deeply about him. We were privileged to be involved in supporting him. For you to take the time to write a review so soon after his passing is extremely thoughtful. For us it is particularly poignant that you have written at all and to have written in such glowing terms how you appreciated our service and our part in helping to keep your Dad at home is a wonderful tribute to how we like to work. We will pass on your comments and thanks to each of the team. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

It is such a tribute to the team to read this review. I have read several times to make sure I understand the nuances and you do set out the caring effective service we aspire to provide. I know when you are a distance away it is fundamental to know your Dad is safe and cared for and that you can rely on our service. It all comes down to trust. We will pass on your kind words to all the team involved and I know they love supporting your Dad. We will continue to go the extra mile that is so important and not just a cliche. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for such an amazing review. We are always thrilled to hear feedback and we can then pass to the care professionals who do all the hard work and support your dad and along the way love working with him. They say "it is their pleasure to know him". It is great to hear such a glowing testament.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your appreciative review. Supporting your family over a long period of time, there are always likely to be glitches so it is a real testament that after all this time you have felt the service went above and beyond and gave you the peace of mind, that is vital when you live a distance away from your relative. Thanks so much for such a brilliant review.