Home Instead Senior Care (Taunton & West Somerset)

Flook House, Belvedere Road, Taunton TA1 1BT

Home Instead Senior Care (Taunton & West Somerset)
Home Instead Senior Care (Taunton & West Somerset)
Home Instead Senior Care (Taunton & West Somerset)

Home Instead Senior Care covers Taunton and West Somerset and is a high quality care company run by local lady Vanessa Munson.

All staff understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people in their own homes. Home Instead Senior Care provides tailor-made care that allows clients to remain independent in their own homes and offers services ranging from companionship, home help, meal preparation, medication reminders, personal care and specialist dementia care including Alzheimer's support.

Services are provided with genuine care, compassion and dignity. Home Instead Senior Care offers continuity of care with the same CAREGiver visiting the same client and places emphasis on the development of trusting, dependable relationships. Clients may choose from as little as one visit a week, whilst for others twenty four hour specialist support may be required. They are able to offer a free meeting in clients own home to discuss care needs.

Group : Home Instead Senior Care

Person in charge: Fran Bradshaw (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Fees Guide: £21-£22

Services Offered: 24 Hour Care • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Taunton & West Somerset): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Taunton & West Somerset) has a Review Score of 9.8 (9.848)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Taunton & West Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Taunton & West Somerset) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.848 for Home Instead Senior Care (Taunton & West Somerset) is calculated as follows: ( (78 Excellents x 5) + (14 Goods x 4) ) ÷ 92 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Taunton & West Somerset) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Taunton & West Somerset)?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Taunton & West Somerset)

  • Client / Service User
    6
  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

Home Instead have been helping to care for my Mother in Law for the last six months. We chose them because it was immediately clear that, to them, Mum would be a person and not a "task", and that her care was as much about companionship as the practicalities of helping with food, washing, medication etc. We have a great working relationship with the team of carers, who are excellent at letting us know (via notes) everything from how Mum has been feeling, to telling us we need to get more food for the dog! There is also fantastic communication with the management team too, all with a very personal touch that shows they genuinely do care. It has given us a real feeling of security to know that Mum has that support. I cannot recommend them highly enough.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good service. I don't need any personal care, only changing my bed and shopping. This is taken care of by Home Instead carers.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very helpful and friendly.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Home Instead are an outstanding Care Provider. Their caregivers have been looking after Mum for over 18 months now and they are consummate professionals. The standard of training, the attention to detail, the flexibility, professionalism and kindness of all of the staff has impressed me greatly. They go to great lengths to tailor the support to the individual, to be patient, respectful, caring and friendly at all times. If you are looking for a care provider for yourself, a relative or a friend, look no further - you will not be disappointed!

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A relaxed, friendly process. The carer went through the care given methodically, always including mum in the process. She included little chats along the way which made mum feel like it was just a friend coming round. She treated mum with dignity. I have been very pleased with the service from Home Instead as a whole.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Mum has had the very best care while we have been visiting Home Instead. Everyone from the office to the carers have all been very helpful, nothing is too much trouble.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Exceptional service from all staff and carers to both my husband and myself. Always go the extra mile to make life as easy as possible. I would recommend this company wholeheartedly.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In the short period we have used this agency, my wife and I have been impressed with the friendly and efficient help we have received.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since we've used Home Instead care for the past 9 months, we have been completely satisfied with all aspects of care given to my father. The carers are all happy caring with a huge dedication towards their jobs. We would have no hesitation in recommending them. A very professional team.
Thank you all.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

First class service for my Dad that went over time from 2 support visits a day, eventually ending up at 24/7 care as his needs evolved over time. All staff were professional, knowledgeable and caring.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father's now moved closer but my brother and I were having to travel hundreds of miles to see him, so we looked to Home Instead to provide company and reassurance when we weren't there. Dad's Home Instead visitors were carefully matched to him and soon he came to call them his friends. Everyone I dealt with was friendly and efficient. The Director and the team were also very flexible. Sometimes we needed somebody to check dad's prescription had been fetched or take him to the doctor and you could depend on Home Instead finding somebody at short notice. No problem changing arrangements at the last minute either. I have recommended Home Instead to friends with parents who don't have great care needs but can use a friendly watchful and dependable visitor.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have always found the care given to be of an excellent standard. The carers are cheerful, respectful and confident in what they do. I find this confidence extremely reassuring.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carer is punctual and polite. She is willing to cover jobs that may vary on each visit. I am happy with her visits.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very satisfactory.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been using Home Instead for just over a year to provide care for my husband who has complex medical problems, physical and mental. I cannot praise too highly the support given to us both by his carers and his care plan manager. If I mention any problem eg. transport to hospital appointments, difficulties with mobility, they all look to try to find ways to help.
His two main carers are lovely, always on time, never rush, treat my husband with dignity and very much as a person, make him laugh and chat to him. Their kindness and support for me makes a sometimes difficult life so much easier.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am extremely happy with the care we receive. The care we receive is excellent. The carers go that extra mile to help. They are very professionally organised, caring and we regard our carers as friends.

How likely would you be to recommend Home Instead Senior Care (Taunton & West Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Vanessa

Vanessa Munson

Job Title: Owner

Joined: 2013

Description:

Vanessa is the owner of the local office and lives with her husband and children in Taunton. After experiencing the impact of elderly care with her own grandmother she has set out to change the face of ageing in Taunton and West Somerset. She is passionate about helping the elderly people of our community remain independent and safe in their own homes by providing high quality and reliable care services.

Fran

Fran Bradshaw

Job Title: Care Manager

Joined: 2013

Description:

I feel particularly lucky to have joined the Taunton office of Home Instead as their Care Manager from the onset. I am totally dedicated to working for this home care provider because they share my intrinsic values and passion for providing exceptional person-centred care. Delivering a high quality service and making a difference to people’s lives is paramount to me personally. This isn’t just a job to me, it’s a vocation.

My background has mainly been in hospitality which possibly explains why I am so passionate about getting services right. I made the decision to change employment direction after my own partner suffered a life changing stroke. For the last 5 years I have worked across the continuum of care in sheltered, supported, residential, nursing and palliative care. During this time I decided to support my commitment to the care industry by returning to education as a mature student, studying for and passing my BSc Honours Degree in Health & Social Care Management. I understand the difficulties that can be experienced by individuals, their families and carers trying to find the right care for themselves or their loved ones and I honestly believe that the care provision offered by Home Instead fulfil a significant gap and ease many individual concerns. I consider myself to be understanding and approachable to all, so feel free to contact me personally.