Home Instead in Gloucestershire | 3 Home Care Providers

Review of
Home Instead Gloucester and The Forest of Dean
from Brian P (Husband of Client) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience

A little apprehension initially quickly dispelled. Can only be complimentary about the service we have received.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words.We truly appreciate you sharing your experience. It's completely natural to feel a little apprehensive when receiving care at first, and we're so glad to hear that those worries were quickly put to rest. Your compliments mean a great deal to our team, and we're honoured to support your loved one.

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Review of
Home Instead (Stroud & South Cotswolds)
from Jan C (Wife of Client) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead Stroud & South Cotswolds have cared for my husband for 20 months, and it's been a very positive experience overall. Carers are consistently professional, kind and attentive, but best of all, they interact well on a personal level, not only with my husband, but myself as well as any visitors

we have.
Communication with office staff is also excellent. They are always approachable, responsive & proactive, even when we request last minute changes, these are actioned without fuss. I would highly recommend to anyone.

Reply from Laura Goodridge, Group CEO at Home Instead (Stroud & South Cotswolds)

Thank you for your kind words and for trusting us to support your husband over the past 20 months. It means a great deal to hear that both our care team and office team have made such a positive difference for you and your family. We're truly grateful for your recommendation and look forward to continuing to be there for you.

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Review of
Home Instead (Stroud & South Cotswolds)
from A W (Client) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience

Although only recently started using this company have found everything works well. Particularly appreciate the care and then other carers bringing and introducing other carers that may come. They then have a good idea of what I need. Carers are always on time and all have been friendly and very helpful.

Reply from Laura Goodridge, Group CEO at Home Instead (Stroud & South Cotswolds)

Thank you for sharing your experience. We're so pleased you feel supported and comfortable with the team, and it's lovely to hear you're finding the care helpful. We really appreciate your feedback and look forward to continuing to support you.

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Review of
Home Instead (Stroud & South Cotswolds)
from J D (Client) assisted by family/friend published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience

I started using Home Instead in January after a serious health incident, and their support has been outstanding. The carers are reliable, timely, and genuinely helpful, what makes the biggest difference is how friendly and warm they are. I feel more like a family member than a client. They tailor their

approach to my comfort level, engaging in activities that support both my physical and mental recovery, their presence brings, structure to my day and helps me pace myself, which is essential as I recover from a severe stroke. Having a variety of carers is incredibly beneficial as each person brings diversity which is vital for my social interaction. Overall, Home Instead has provided companionship, consistency, and a sense of normality, as well as care.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you so much for your kind words. As the Registered Manager, it truly means a great deal to read your feedback. It reflects the dedication and compassion our care professionals consistently provide to our clients, and I'm incredibly proud of the team for the support they deliver every day.

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Review of
Home Instead Gloucester and The Forest of Dean
from Duncan E (Son of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Home Instead Gloucester provided care services for my mother for six months. The standard of care and the supporting administrative services were excellent. The careers provided the care service we wanted but also took time to chat to Mum, which was very important in terms of her general wellbeing.

Would certainly recommend Home Instead.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that our care team not only met your expectations but also made meaningful connections that contributed to your mother's overall wellbeing. Building those personal relationships is at the heart of what we do. Your recommendation means a great deal to us and our dedicated Care Professionals. Wishing your mother all the very best.

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Review of
Home Instead Gloucester and The Forest of Dean
from P W (Client) assisted by family/friend published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

Not all carers are as equally confident or competent, but overall level of care is satisfactory.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear that, overall, the level of care has been satisfactory.We also take your comments regarding the confidence and competence of all carers very seriously. Ensuring consistency and high standards across our team is a top priority, and your input will help us continue to improve. If there are specific concerns you'd like to discuss further, we'd be grateful for the opportunity to connect with you directly.Thank you again for your valuable feedback and for trusting us with your husband's care.

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Review of
Home Instead Gloucester and The Forest of Dean
from Natalie C (Daughter of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Exactly what you would hope for. Everyone has been thoughtful, kind and very professional. The manager who came for the initial visit spent time getting to know my dad before appointing his carer. She was absolutely spot-on, my dad thinks she is brilliant. We have just had a review with both the carer

and another manager, and we had them both in tears as we described what a difference they had made to my dad's life since leaving hospital as he had been really struggling. They actually do care.
We are both so grateful.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind words, it truly means the world to us to hear how much of a difference our team has made in your dad's life. We're so glad to hear that the connection between your dad and his Care Professional has been such a positive one. Your kind feedback is a powerful reminder of why we do what we do. We'll be sure to share your message with the entire team; it will mean so much to them. Thank you again for your trust and for allowing us to be part of your dad's journey.

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Review of
Home Instead (Cheltenham & Cotswolds)
from Caroline M (Daughter of Client) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Very respectful, caring carers.
We have found Home Instead to provide an excellent service.

Reply from Tash Davies, Client Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for your kind feedback. We're really glad to hear you've had a positive experience with our carers , office staff and the service we provide. It means a lot to the team to know their work is appreciated. If there's anything more we can do, just let us know.

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Review of
Home Instead Gloucester and The Forest of Dean
from Sarah H (Daughter of Client) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Home Instead carers looked after my father in his own home for 9 months while my mother was still alive, and then with more comprehensive care more recently until he had to go into a care home on a permanent basis.
The team of carers looking after him have been absolutely wonderful, really working

with my family to support my father in any way they could both physically and emotionally, during his changing health conditions.
The managers/ admin staff communicated very well and were very flexible as my father's needs changed.

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you so much for your kind and heartfelt words. It means a great deal to our entire team to know that we were able to support your father, and your family, through such an important time in his life. We're truly honoured to have been part of his care journey, both while your mother was with him and in the more recent months. We wish him all the best in his new home.

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Review of
Home Instead (Cheltenham & Cotswolds)
from Julie B (Wife of Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Our experience of care following a spell in hospital and a care home had been a harrowing one and I had lost faith in the adult social care system, however, a particular lady and her team at homeinstead have more than renewed my faith.
They have been fantastic! from our initial meeting with this lady

to the marvelous team of carers she introduced us to and implemented.
The carers are genuinely caring people who go above and beyond in providing quality care.
My husband was extremely fragile emotionally when he returned home but within a few weeks the carers have assisted me in bringing him back to his old self. He enjoys a laugh and joke with them and having consistency with the same team has helped enormously.
I would not hesitate in recommending homeinstead in the future.

Reply from Tash Davies, Client Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for your lovely review. We're really happy to hear that your experience with us has been such a positive one. It's wonderful to know that our team has helped make a real difference and that your husband is feeling more like himself again.We're especially glad to hear how much your husband is enjoying the carers and the consistency of having the same friendly faces around-it's something we really value too. Your kind words mean a lot to us, and we'll be sure to share them with the whole team.Thanks again for the recommendation-it truly means the world!Warm wishes,The Client Manager

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Review of
Home Instead Gloucester and The Forest of Dean
from L S (Daughter of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Professional, compassionate and accommodating. My mother was able to continue living in her own home for a year longer than anticipated, before moving into care, thanks to the support and companionship provided by the small team of carers specifically allocated to her. I was particularly grateful

to them for continuously appraising me of all her care and health needs and for coming to her rescue out of hours on more than one occasion in the event of minor "emergencies".

Reply from Tamika Chare, Marketing coordinator at Home Instead Gloucester and The Forest of Dean

Thank you for your kind words; they mean so much to the team. We wish your mother all the best in her new environment, and it has been a pleasure supporting her.

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Review of
Home Instead (Cheltenham & Cotswolds)
from A M (Client) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

So far extremely happy with the service. Very friendly, personal and lovely easy people. Extremely professional.

Reply from Tash Davies, Client Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for your kind words and positive feedback. We're delighted to hear that you've had a great experience so far and that you find our team both professional and personable. Providing excellent service in a friendly and approachable manner is something we take great pride in. We truly appreciate your support and look forward to continuing to assist you with your independence.

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Review of
Home Instead Gloucester and The Forest of Dean
from Shirley M (Daughter-in-law of Client) published on 28 April 2025

Submitted via Website • Report

Overall Experience

The care manager came out twice to discuss provision of support for my father in law, once when we were there and again when he asked her to go back for further discussion.
She was patient and kind, explaining what could be provided and all with care and also a sense of humour.

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Review of
Home Instead (Cheltenham & Cotswolds)
from R A (Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I've been a client with Cheltenham Home Instead for around 6 months now and there is only one word to describe my carers ' Excellent'. They are kind and have a great sense of humour, nothing is too much trouble. They all come in with a smile it's a pleasure to have them visit.

Reply from Tash Davies, Client Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for your wonderful review! We are delighted to hear that you've had such a positive experience with our care professionals. Providing kind, compassionate, and cheerful care is at the heart of what we do, and it's lovely to know that our team has made a difference in your life. Your kind words will be shared with them-they'll be thrilled! If there's ever anything more we can do for you, please don't hesitate to let us know!

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Review of
Home Instead (Cheltenham & Cotswolds)
from P M (Son of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Booking is never so easy. The cancellation window of 2 weeks is probably too short.
Carers are very good but sometimes the quality of cleaning isn't the highest. Other care is usually excellent.

Reply from Marie Atkinson, Registered Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for your feedback! We understand that the 2-week cancellation window may not always be ideal and we'll take your comments into consideration for future improvements. Regarding cleaning quality, we appreciate your honesty and will ensure our team addresses this to maintain the highest standards. If you have specific concerns, please feel free to reach out-we're always here to help!

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Review of
Home Instead (Stroud & South Cotswolds)
from Chris M (Nephew of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Home Instead looked after my aunt with a level of care and dedication that you would be hard pushed to find elsewhere. They dedicated their time to ensuring she could remain at home, cooking, cleaning and doing anything required to ensure she lived in a dignified way. When the time came for her to leave

us, you could see that the team who cared for her were visibly upset. That loving and caring environment is what makes Home Instead top class. Thanks.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you for your kind words about Home Instead and the care professionals. We're delighted to hear that our team could provide the care and support your Auntie needed. Your feedback is invaluable and reaffirms our commitment to compassionate and professional care.

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Review of
Home Instead (Cheltenham & Cotswolds)
from J S (Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Some staff are excellent. Some are rather lazy.
Do not like having so many new people.

Reply from Marie Atkinson, Care Experience Manager at Home Instead (Cheltenham & Cotswolds)

Thank you for sharing your feedback. We're pleased to hear that some of our team members have provided excellent service, and we will make sure to recognise their efforts. We apologise if any interactions fell short of your expectations. Please know that we are committed to maintaining high standards across our entire team, and your comments will help us identify areas where we can improve. Regarding new team members, we appreciate your patience as they become familiar with their roles and our service standards. Training and consistency are top priorities for us and we are confident that our new staff will soon meet the level of service you expect and deserve. We value your input and hope to have the opportunity to provide you with a seamless experience in the future. Best Wishes.

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Review of
Home Instead (Stroud & South Cotswolds)
from Vivienne C (Sister of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

From the moment I contacted Home Instead on the phone, I was confident I had made the right choice. A first meeting was made to suit my travel arrangements, everything was explained fully and our needs and requests were readily met. The carers who came to help my sister were without fail friendly, helpful

and very professional. Even though their help covered quite a short time, all the carers became more like friends to my sister. I felt that they all understood the background to her illness and showed a real understanding about her needs and how best to fulfil them and care for her in a thoughtful and understanding way.
For me, my niece and other sisters, Home Instead gave us a sense of support and shared responsibility at a time when we were worried and concerned about our sister's health. I really cannot praise everyone too highly and thoroughly recommend Home Instead to everyone.

Reply from Laura Goodridge, Group Chief Operating Officer at Home Instead (Stroud & South Cotswolds)

Thank you for your kind words and heartfelt recommendation. We're delighted to hear that our team could provide the care and support your family needed during such a crucial time. Your feedback is invaluable and reaffirms our commitment to compassionate and professional care.

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Review of
Home Instead (Cheltenham & Cotswolds)
from R R (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

We couldn't be more pleased with the care given to our family members by Home Instead. We've had some difficulties with changes in the level of care needed, hospital stays etc and everyone involved has been very accommodating.
Due to distances, it's hard for the family to visit often enough for our

parents' needs but we know they're in good hands.
We very much appreciate the level of care and communication from the manager, which have both been outstanding.

Reply from Marie Atkinson, Registered Manager at Home Instead (Cheltenham & Cotswolds)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead. We understand how challenging it can be to manage changes in care needs and hospital stays, and we're thrilled to hear that our team has been accommodating and supportive throughout. We know that distance can make it difficult to visit as often as you'd like, and we're committed to ensuring your parents receive the best possible care. It's wonderful to know that you feel they are in good hands with us. We also appreciate your recognition of our manager's efforts in providing excellent care and communication. Your feedback means a lot to us, and it motivates us to continue delivering the high standard of service you expect. Thank you once again for your trust and kind words.Warm regards, Marie

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Review of
Home Instead (Stroud & South Cotswolds)
from D R published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Service very good, any minor queries are resolved quickly.

Reply from Leanne Wimborn, Registered Care Manager at Home Instead (Stroud & South Cotswolds)

Thank you for the review, It is so lovely to see that you are happy with the care you are receiving from the care professionals and I'm very glad to see that any minor queries are being resolved quickly.

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Home Care Providers Owned by Home Instead in Gloucestershire

Home Instead Locations in Gloucestershire (3)

Home Instead Reviews in Gloucestershire (92)

Home Instead Gloucester and The Forest of Dean

Home Instead (Stroud & South Cotswolds)

Home Instead (Stroud & South Cotswolds)

Home Instead (Stroud & South Cotswolds)

Home Instead Gloucester and The Forest of Dean

Home Instead Gloucester and The Forest of Dean

Home Instead Gloucester and The Forest of Dean

Home Instead (Cheltenham & Cotswolds)

Home Instead Gloucester and The Forest of Dean

Home Instead (Cheltenham & Cotswolds)

Home Instead Gloucester and The Forest of Dean

Home Instead (Cheltenham & Cotswolds)

Home Instead Gloucester and The Forest of Dean

Home Instead (Cheltenham & Cotswolds)

Home Instead (Cheltenham & Cotswolds)

Home Instead (Stroud & South Cotswolds)

Home Instead (Cheltenham & Cotswolds)

Home Instead (Stroud & South Cotswolds)

Home Instead (Cheltenham & Cotswolds)

Home Instead (Stroud & South Cotswolds)

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