"The care received from the Home Instead carers, for both my parents was excellent. I am so pleased that we made the decision to use this..."Read all 45 reviews
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas. Offering bespoke in-home care, services are tailored... Read more
Care Provided
"The management team have been very efficient and supportive. Found to be very accommodating such as moving the time of a morning call at..."Read all 65 reviews
With a CQC 'outstanding' rating (April 2019) and excellent reputation, the team in Frodsham, Runcorn and Widnes is proud of the quality of care the staff provide. Home Instead are passionate about... Read more
Care Provided
"Don had carers visit twice a week to do some general care and cleaning. Don enjoyed their company and it also gave me peace of mind to..."Read all 75 reviews
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs within clients' homes. The... Read more
Care Provided
"I'm so glad to have Home Instead as my care company. The staff are absolutely amazing, very special. Thank you all...."Read all 77 reviews
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own... Read more
Care Provided
"The management team was very supportive and most helpful in enabling us to navigate the difficult situation in which we unexpectedly found..."Read all 37 reviews
Home Instead (Crewe) maintain a unique service that helps older and vulnerable members of the local community enjoy an independent lifestyle. They offer a variety of services including: • Palliative... Read more
Care ProvidedHome Instead has a Group Review Score of 9.5 (9.503) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
I'm so glad to have Home Instead as my care company. The staff are absolutely amazing, very special. Thank you all.
Thank you for your wonderful review! Our team works hard every day to provide exceptional care, so hearing your kind words about our staff truly brightens our day. We greatly appreciate your support!
An excellent service, very friendly, chatty, and a good way to start the day. They wash and prepare for the day, and I am very grateful for the service. They do much for me which I couldn't do for myself. It is an important support for my husband, who is my carer.
Thank you for your kind words and thoughtful feedback. Knowing that our service makes a meaningful difference in your daily life and provides valuable support to your husband as your carer means everything to us. We're delighted to be a positive part of your daily routine!
Staff courteous, efficient and happy, like a "breath of fresh air"
Thank you for your lovely feedback! Our team always aims to deliver care with efficiency, warmth, and a smile, so we are thrilled to hear you had such a positive experience.
Hand on heart, I don't know as a family what we would have done without HI Chester. From that first call to Jayne, they shifted into action at a very urgent, stressful and emotional time. They were very professional, experienced, caring and supportive. Their hands on care was of the highest standard, and I have already recommended them to friends and family. No request was too much - they moved mountains for us - and I feel very lucky that our experience has softened a heartbreaking journey.
Thank you for your review. We endeavour to be responsive to our clients' needs, especially when they are undergoing a stressful and emotional time, as was the case with your family. It's rewarding to know that our team has been able to support you through such a difficult time and we feel privileged to have been asked to provide care and support. Thank you again.
Mum and I are delighted with the help and care that mum receives from Sue. She is always cheerful and happy. Mum looks forward to seeing Sue 3x a week. This is all down to Sue. Mum was very resistant to having help with showering or even anyone other then me help her in the house. I had my first holiday with having Sue coming into see mum 7x a week. This made such a huge difference and meant I could relax which is a small miracle! So thank you Sue!
It's wonderful that your mum now looks forward to Sue's visits, and that you were able to enjoy your holiday with peace of mind knowing she was in safe and caring...
We receive excellent care, especially from the older care professionals. The carers are always efficient and thorough, but have time for companionship and listening to our needs. They arrive on a timely basis and operate proactively. A pleasure to have in the house.
Thank you for your review. It's reassuring to hear your care experience is positive that the companionship aspect is valuable too. We ultimately aim to match our care professionals so that a genuine understanding develops, which allows to serve your needs more effectively. Thank you again for sharing your feedback.
The care received from the Home Instead carers, for both my parents was excellent. I am so pleased that we made the decision to use this company, as all representatives were excellent in their care and compassion. Our parents have passed away now but I do believe, we couldn't have cared for them any better.
Your feedback means a great deal to us all and ill be sure to share your wonderful review to our team!
Don had carers visit twice a week to do some general care and cleaning. Don enjoyed their company and it also gave me peace of mind to know he was regularly being looked after and I was able to have twice weekly updates using the very accessible app on my phone about his well being (I live over 6 hrs drive away and wasn't able to visit often due to distance and work commitments). When Don was found clasped at home, the careers ensured Don was taking into hospital and then continued to visit him there regularly which was very reassuring. Don most certainly benefited from having care at home meaning he could be relatively independent at the great age of 98.
thanks so much for that lovely feedback Maggi, we hope Don has settled well and it is always so encouraging to get such wonderful feedback
My Dad has been looked after by Home Instead since November 2025. Since having a stroke he is being fed via a PEG and has communication issues. On top of this he is an unstable diabetic and this presents a range of complex issues. Home Instead have gone out of their way to ensure that all of their staff are trained to efficiently meet his needs. There are some amazing staff at Home Instead who really go the extra mile, and they have provided Dad with superb care. Nothing is too much trouble and everyone from the managers through to the carers have provided us with a superb service.
Thank you so much for your lovely feedback. Were so pleased to hear that your Dad is receiving the care and support he needs, especially given the complexity of his situation. It means a great deal to know our team have gone the extra mile and made a positive differenceyour kind words will be proudly shared with them all.
I have received very good service throughout the year. Staff are helpful, efficient and kind. My needs are attended to promptly.
Your feedback is truly appreciated and will be shared with the team.
I can not recommend Home Instead highly enough. They cared for my Dad who has Alzheimer's for several years until he recently moved to a Nursing Home. I don't believe Dad would have been able to remain at home for as long as he did, without the support and professionalism of the carers. They always treated Dad with respect and dignity and took time to get to know him. The whole team have supported us through some difficult times, and they go above and beyond to help.
Thank you so much Louise we really appreciate positive feedback like this, it is so encouraging and is so good to hear the difference that the team are able to make as that is our goal for each and every client. Thank you again, it means so much to us.
I found the review extremely informative, the review was very thorough and I was able to talk in depth about my mother's care and needs. I found out about services which I hadn't been aware of before.
Thank you for your kind feedback. We're pleased to hear that you found the review informative and helpful, and that it provided an opportunity to discuss your mother's care in detail. It's also great that we were able to introduce you to additional services that may be of benefit. If you need any further support, please don't hesitate to get in touch. I have forwarded you review to the team.
We found your carer a perfect fit to look after my partner. She coped very well in coaxing her into washing and dressing. I could not be more happier.
Thank you so much for your lovely feedback. We're really pleased to hear the Care Professional has been such a great fit and is supporting your partner so well.
It means a lot to us-thank you for sharing and i'll forward your review over to the team.
I would definetely highly tecommend Home Instead.
Thank you for your review and recommendation of Home Instead. It's our privilege to provide care for your father-in-law and we are delighted to hear that our care service has been instrumental in helping him settle back into life in England.
Sadly Dad's dementia has progressed to the point that he has moved to dementia care in a home and Home Instead support him in that move too. Visiting him there to help him settle. I cannot adequately express my appreciation for the help and support over the years but I recommend you wholeheartedly to everyone who may need help.
Thank you so much for that very positive feedback, it is so heart warming for the whole team to know what a difference we have made. Thank you for taking the time and trouble to do this. Melissa
We have had some very nice carers from HomeInstead who have looked after my mum and helped her. The office team have been very good as well, as they had to at the last minute arrange a carer for mum due to staff sickness, and this was done really well and both mum and I are grateful for this service. All their staff that we have come into contact with are really good and very kind with mum and we have got on with them well . So thank you for your continued help and support
Were so pleased to hear that both you and your mum have had such a positive experience with our Care Professionals and office team. Providing kind, reliable support especially at short notice is something we always strive for, so its wonderful to know this made a difference when you needed it...
U can't recommend th m highly enough.
Thank you so much for that wonderful review, it was so helpful having a family that communicated so well with us and helped us to keep up with what was going on. We wish you all the best and thank you again, it was a pleasure supporting your mum and i really appreciate you taking the time to complete the review,
My husband and I found the carers very helpful. They treated us very carefully and could answer any questions we asked.
Thank you for the kind words. It was an absolute pleasure to support you both!
Having used Home Instead previously for our mother's care, we were happy to use them again when our father suffered a series of falls. We found them professional and compassionate, with some of the carers going beyond their remit to assist during difficult circumstances. They did their best to keep dad living independently at home. The on-line portal was a very useful tool, for the wider family to keep tabs on where dad's care was up to on a daily basis.
Thank you for your review. Our aim is to always deliver outstanding care to our clients, and it's rewarding to hear that our Care Professionals went beyond their remit to assist during difficult circumstances.
We also recognise the importance of ensuring family members have peace of mind and...
Home instead staff go over and above looking after my mum who has suffered 2 strokes leaving her unable to speak - they have arranged overnight care giving me peace of mind that my mum is in safe hands overnight. All the care pros are more like friends/family than carers. They have all adapted to looking after mum and have been proactive with any training required - I couldn't ask for more from the Care Pros or office based team - they have enabled mum to stay in her own home safely and are very proactive in reporting any issues with mum. Thank you just doesn't seem enough; but thank you for everything you all do! I would have no hesitation at all in recommending Home Instead to look after your loved ones - they will 100% be in safe hands.
Jane, thank-you so much for your feedback, it really is much appreciated as we are all passionate about providing the best help and support we can to enable clients and their families to live well. Thank-you again. Melissa
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