Home Care Providers Owned by Home Instead in Cheshire

Management are great , alerting me to anything my lady needs to be comfortable.

Home Instead have given the whole family peace of mind. They are incredible at caring for my mum who has advanced dementia. Gentle and kind, they are a pleasure to have around. This includes the back office team who are always available to take a call and give practical guidance as well as the carers in the home.

Thankyou All.

Home Instead have been brilliant supporting my mum for some time now, who is elderly and lives alone. This month when she was admitted into hospital the support I received as a family member was also excellent, and knowing that they were staying in touch with the hospital ward and helping to plan for her safe return home was a huge weight off my mind given how far away I live from her. All of her carers have been excellent and the care manager Siobhan has been especially supportive. I would absolutely recommend Home Instead for the overall excellent standards of care, patience and empathy their staff show towards both clients and their families.

100% would recommend Home Instead for anyone needing person care for a loved one.

An easy comfortable arrangement for initial assessment on enquiring for care support a few months ago. Needs & wishes accommodated for both my parents & myself, enabling ease of commencement of the service, especially for parents who were reluctant. Have received appropriate timing for first review of care provision with ease of slight increase & adaptation to care visits to address parent's wishes. Warm & friendly approach from all staff involved from manager to care staff.

I am very pleased with the care provided to my brother, it's helping him to socialise and buy shopping once per week.

Really pleased with the service provided. Husband gets on very well with his carer who is kind and caring.

I'm so glad to have Home Instead as my care company. The staff are absolutely amazing, very special. Thank you all.

An excellent service, very friendly, chatty, and a good way to start the day. They wash and prepare for the day, and I am very grateful for the service. They do much for me which I couldn't do for myself. It is an important support for my husband, who is my carer.

Staff courteous, efficient and happy, like a "breath of fresh air"

Hand on heart, I don't know as a family what we would have done without HI Chester. From that first call to Jayne, they shifted into action at a very urgent, stressful and emotional time. They were very professional, experienced, caring and supportive. Their hands on care was of the highest standard, and I have already recommended them to friends and family. No request was too much - they moved mountains for us - and I feel very lucky that our experience has softened a heartbreaking journey.

Mum and I are delighted with the help and care that mum receives from Sue. She is always cheerful and happy. Mum looks forward to seeing Sue 3x a week. This is all down to Sue. Mum was very resistant to having help with showering or even anyone other then me help her in the house. I had my first holiday with having Sue coming into see mum 7x a week. This made such a huge difference and meant I could relax which is a small miracle! So thank you Sue!

We receive excellent care, especially from the older care professionals. The carers are always efficient and thorough, but have time for companionship and listening to our needs. They arrive on a timely basis and operate proactively. A pleasure to have in the house.

The care received from the Home Instead carers, for both my parents was excellent. I am so pleased that we made the decision to use this company, as all representatives were excellent in their care and compassion. Our parents have passed away now but I do believe, we couldn't have cared for them any better.

Don had carers visit twice a week to do some general care and cleaning. Don enjoyed their company and it also gave me peace of mind to know he was regularly being looked after and I was able to have twice weekly updates using the very accessible app on my phone about his well being (I live over 6 hrs drive away and wasn't able to visit often due to distance and work commitments). When Don was found clasped at home, the careers ensured Don was taking into hospital and then continued to visit him there regularly which was very reassuring. Don most certainly benefited from having care at home meaning he could be relatively independent at the great age of 98.

My Dad has been looked after by Home Instead since November 2025. Since having a stroke he is being fed via a PEG and has communication issues. On top of this he is an unstable diabetic and this presents a range of complex issues. Home Instead have gone out of their way to ensure that all of their staff are trained to efficiently meet his needs. There are some amazing staff at Home Instead who really go the extra mile, and they have provided Dad with superb care. Nothing is too much trouble and everyone from the managers through to the carers have provided us with a superb service.

I have received very good service throughout the year. Staff are helpful, efficient and kind. My needs are attended to promptly.

I can not recommend Home Instead highly enough. They cared for my Dad who has Alzheimer's for several years until he recently moved to a Nursing Home. I don't believe Dad would have been able to remain at home for as long as he did, without the support and professionalism of the carers. They always treated Dad with respect and dignity and took time to get to know him. The whole team have supported us through some difficult times, and they go above and beyond to help.

I found the review extremely informative, the review was very thorough and I was able to talk in depth about my mother's care and needs. I found out about services which I hadn't been aware of before.