Home Instead in Cheshire | 6 Home Care Providers

Review of
Home Instead (Northwich & Knutsford)
from M T (Client) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

The carers are all very pleasant and helpful and also very flexible in being willing to undertake a variety of requests such as dog walking, hospital appointments, occasional shopping and assistance with online shopping and purchases. punctuality good.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you for your lovely feedback. We're so pleased to hear our Care Professionals have been able to support you in so many ways, from day-to-day tasks to those extra little requests. Flexibility and reliability are at the heart of what we do, and it's wonderful to know this has made a positive difference. I will inform the team of your kind words.

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Review of
Home Instead (Northwich & Knutsford)
from Ian H (Son of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Home Instead provided care and support for my mother when it became apparent that she was struggling to manage with her previous arrangements.
Despite being over 100 years old she had lived at home with limited support until spring of this year. An infection left her weak and after a period of respite

care in a care home she was keen to return home.
This was made possible by the care provided and despite this being a difficult period as her strength declined the carers were both capable and positive in their support, we were pleasantly surprised that despite there being a number of different carers all made an immediately favourable impression and showed great empathy and concern.
My only regret is that my mother's decline became rapid and we were forced to have her readmitted to the care home.
If we had had a little more time it would have been possible to arrange more comprehensive support with the necessary equipment.
I have nothing but praise for the carers who looked her.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

It was truly a privilege to support your mother during such a meaningful time in her life. We're so pleased to hear that our Care Professionals made a positive impression and were able to provide the support she needed to return home. We understand how important that was to her and to your family. Although her time at home was brief, we're glad we could be part of her journey and offer some comfort and reassurance during that period. Your kind words about our team's empathy and capability mean a great deal to us all.Thank you again for your trust in Home Instead, I will let the team know about your kind words.

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Review of
Home Instead (Northwich & Knutsford)
from C H (Daughter of Client) published on 4 August 2025

Submitted via Website • Report

Overall Experience

Home Instead Northwich have been helping my mum for about 18 months now and her current care professional is great. Mum looks forward to her visits, she really helps with small jobs mum now struggles to do and the notes she writes up for us to read are really helpful. A big thanks to three members of

staff in particular for dealing with any queries we have so professionally and quickly. A great team of lovely, caring people

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you so much for sharing your experience. We're delighted to hear that your mum looks forward to her visits and finds our Care Professional's support and notes helpful. It's wonderful to know our team's efforts to respond quickly and professionally have made a difference. We'll be sure to pass on your thanks to the three team members you highlighted-and to everyone at Home Instead Northwich who contributes to caring for your family. I will inform the team of your feedback.

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Review of
Home Instead (Warrington)
from C A (Son of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

Home Instead in Warrington have been helping to look after my parents in their home for 10 years. We first employed them to help with my father, who had dementia. They were a great help to my mother in living with her husband, who became more difficult to deal with prior to his death in 2020. Since

then, Home Instead have allowed my mother to live independently in her own home for 5 years until her mobility became so poor that she has recently decided to move into a nursing home.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your very positive review. All of team really enjoyed supporting your mum, she is such a courageous and independent lady and it was a joy to help your mum to retain her independence for as long as possible. We hope she is settling in well and we wish you all the best.

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Review of
Home Instead (Northwich & Knutsford)
from A P (Daughter of Client) published on 23 July 2025

Submitted via Website • Report

Overall Experience

I was going travelling for a few months and suggested to mum she had some help whilst I was away. She initially didn't want any care/help, and now after a couple of months she couldn't be happier with Home Instead and looks forward to the visits where she has help with the household chores. She also

enjoys going out with the care professional to do some shopping or for just a coffee and a chat. She loves to read the notes from the visits on the App which is very user friendly. I wouldn't hesitate to recommend.

Reply from Catherine Broadbent, Social Media and Community Engagement Officer at Home Instead (Northwich & Knutsford)

Thank you so much for sharing your experience. We're delighted to hear that your mum has not only embraced our support but truly enjoys her visits-whether it's help around the house or a friendly outing for coffee. It's wonderful that our app keeps you both connected and informed. I will ensure the team are all made aware of your comments.

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Review of
Home Instead (Northwich & Knutsford)
from J D (Daughter of Client) published on 21 July 2025

Submitted via Website • Report

Overall Experience

Home Instead provide care mornings and teatimes for three and a half days a week for my Mum, who is in her 90s. They are a very friendly team and, as well as doing a few jobs, they also provide company for Mum.
Mum was very resistant initially to having carers in her home, but overtime the ladies have

won her over and she now welcomes their visits.
The carers are very reliable and extremely helpful, for example, when Mum didn't feel well and needed to contact the Drs our carer assisted her. The office staff are also extremely helpful and friendly.
I wouldn't hesitate to recommend Home Instead for themselves or a family member.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you so much for sharing your experience. We're delighted to hear that our Care Professionals have not only provided reliable support with daily tasks and tea-time visits but also become welcomed companions for your mum. It means a great deal that they've earned her trust and that our office team has been there when you needed extra help. Your recommendation is truly appreciated-we're honoured to support you and your family. I will ensure the team are all made aware of your comments..

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Review of
Home Instead (Northwich & Knutsford)
from Blair M (Son of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided care and support to my father who has mild dementia for about 16 months starting when my mother was hospitalised. The carers provide a flexible service to my parents and their visits are much appreciated by all.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words. We're delighted to hear that our Care Professionals have been able to provide flexible, compassionate support for your father over the past 16 months. It's a privilege to work with your family and help make daily life easier-especially during challenging times. We truly appreciate you taking the time to share your experience. I will relay the team with your kind feedback.

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Review of
Home Instead (Chester)
from L E (Wife of Client) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband's life is so much richer for having his morning visits from his carer. My husband's mental health has improved because of Home Instead.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review. Our aim is to enrich the lives of those we care for and so to hear that your husband's mental health has improved due to the morning visits he receives from Home Instead is highly rewarding. Thank you again for sharing your experience.

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Review of
Home Instead (Northwich & Knutsford)
from Andrea G (Wife of Client) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

We have been using Home Instead for 4 months for my husband's care. Initially, 2 visits a day, but following a time in hospital now increased to 4 visits a day. Excellent service from the office based team. Always helpful and supportive. Quality of skills shown by care pro's is quite varied, most are

excellent, but a few not so. All care pro's are friendly and on time for visits. We used a different provider before Home Instead, and the difference in service is remarkable. I wouldn't hesitate to recommend Home Instead to anyone looking for care provision for themselves or a family member.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you so much for your thoughtful review. We're delighted to hear that our office team has been helpful and supportive, and that you've experienced a marked difference in service since switching to Home Instead. Your kind words about our Care Professionals being friendly and punctual mean a lot.You can be assured we'll share your feedback with the team and continue our training efforts to ensure consistent excellence across every visit.Thank you for trusting us with your husband's care and for recommending Home Instead. . I will ensure the team are all made aware of your comments.

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Review of
Home Instead (Chester)
from Kirsteen H (Wife of Client) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Every time I have used your carers I have found the service excellent. This time I was at home after an operation & found the carers delightful with both myself & my husband. I can only say I was very impressed & thank you very much.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

We're incredibly grateful for your kind words! It's fantastic to hear that our carers provided such delightful and excellent service, particularly when you needed it most after your operation. Thank you for taking the time to share your wonderful experience.

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Review of
Home Instead (Chester)
from John C (Uncle of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience

It was lovely to meet the carer when we arrived home who brought us up to date with what had been happening while we were away.
How wonderful to hear from the carer that our nephew really liked the four carers who looked after him,
he was very happy. It was especially nice to hear that all the

carers really liked our nephew and how nice it
was for them to care for him. It was also nice to hear that one of the carers didn't want to be relieved of duty so soon as she liked caring for our nephew.
Our nephew especially liked it when a carer took him to the beach. Our nephew said he wanted
'Uncle and Aunty to go to the holiday house now, and the carer to come here again'.
It was so nice and wonderful to have a 'happy nephew ' when we came home.
We have used Home Instead before in the past and found that the service provided then as now,
was excellent. Please pass on our heartfelt thanks to all the staff, we are so very grateful. Many, many thanks.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Many thanks for your review. It has been our absolute pleasure caring for your nephew and we are so pleased to hear the not only he, but also you as a family have found our care service to be excellent. We're always here if you need us and thank you again for taking time to share your experience of Home Instead Chester and for you appreciation.

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Review of
Home Instead (Warrington)
from J C (Daughter of Client) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

The Home Instead team were exceptional with our family. Not only did they care for Dad, but they also supported the whole family through the most difficult times.
Words are not enough to describe our gratitude to the team. They are kind, thoughtful, professional and understand what you need. We feel

privileged to have welcomed such fantastic people into our lives and home.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

thank you so much, it was an absolute pleasure supporting your dad and thank-you for all your kind words

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Review of
Home Instead (Warrington)
from L B (Daughter of Client) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Home Instead are amazing. After Dad came out of hospital after a fall, he needed overnight care until he could manage for himself. We contacted Siobhan on the Monday and she arranged carers to start on the following evening. She made sure Dad met the carers before they stayed overnight and kept in contact

to make sure everything was going ok. We couldn't have asked for better service - everyone was so friendly and helpful. Dad is managing on his own now, but we wouldn't hesitate to use Home Instead again if Dad needs help in the future.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank-you so much Louise, that is so good to hear. Yes the team make every effort to provide responsive help when it is needed. It is so encouraging when people like your dad are able to recover and get back to managing on his own.

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Review of
Home Instead (Warrington)
from Trevor F (Son of Client) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

We have used Home Instead for over 2 years. During that time we have NEVER had a problem whatsoever. All the carers became much more to my mother, in fact they became friends to her. If there was little to do around the house they would sit with her, hold hands with her and chat.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for this very wonderful review, all of your mum's team were really fond of her, thank you again.

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Review of
Home Instead (Northwich & Knutsford)
from Lynn R (Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I needed help at home following a hip replacement and Home Instead provided me with carers for the first 4 weeks following my surgery. They provided me with all the help I needed in the preparation of meals, housework, application of surgical stockings etc. In fact there was nothing I felt they could

not help me with. Each of the carers worked to the highest of standards. They were all punctual and extremely pleasant. In fact I felt that I got to know them well in the short time they were with me.
Should I be in a similar situation in the future, I would not hesitate to use Home Instead. They are very a very professional organisation.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

We are so pleased you were happy with the quality of service given the short time frame. Should you ever need help with us again, we will be happy to provide it with the same high standard of care. I will ensure the team are all made aware of your comments.

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Review of
Home Instead (Northwich & Knutsford)
from B F (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

In November my parents had a failed experience of respite care. Whilst making plans for them to return home, Home Instead provided an outstanding level of support to enable us to increase carers visits.
I can't understate how much their professional and understanding approach helped with a very difficult

situation and this is ongoing.
I feel confident with the whole service and the attitude and support given is inclusive of both admin and care staff as they are all exceptionally helpful and definitely go above and beyond.
Home Instead are a lifeline for us as a family due to having confidence in their overall delivery of care with a professional attitude.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It is a pleasure to support your parents and I will ensure the team are all made aware of your comments.

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Review of
Home Instead (Northwich & Knutsford)
from J B (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Home Instead have cared for my Mum and Dad for about 4 years now. Their support has adapted to Mum and Dad's changing care needs which has enabled my parents to remain in their own home with their much loved pets.
Care has been delivered with great compassion and respect for my parents' dignity but

most importantly the visits of the Care Pros have brought fun and interest into their lives.
More recently my parents needed Live In Care and the Live In Care Pros' professional yet homely input has given me a reassuring peace of mind.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It has always been a pleasure supporting both of your parents and I will ensure your comments are passed on to the whole team.

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Review of
Home Instead (Northwich & Knutsford)
from Gill D (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum has been having the services of Home Instead in a morning for a couple of months now. She lives alone and has dementia. It has been a big help and has given me peace of mind that mum is being looked after and has some company while I'm at work. The ladies do a great job, and the reports say that

mum is always happy, which is lovely to hear. The care coordinator is always at the end of the phone if I have any queries. Very happy with everything. Thank you

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It's nice to hear that your mum enjoys our Care Professionals visits. I will ensure your comments are passed to the team.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from K R (Daughter-in-law of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The management team have been very efficient and supportive. Found to be very accommodating such as moving the time of a morning call at short notice when the original time clashed with a hospital appointment. The carers are very reliable, friendly and professional, providing a high standard of care.

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Review of
Home Instead (Frodsham, Runcorn & Widnes)
from Caroline H (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My father has been having regular weekly care from home instead to give my mother respite from her caring duties. They attend to his nutrition needs and carry out his physiotherapy programme and housekeeping needs. The carers are friendly caring efficient and professional. When my mother had a fall

home instead swiftly out in additional care for both of them over a weekend while 'emergency' care was arranged by social services. They kept in touch with me, made sure both dad and mum knew what would be happening, with a manager attending to introduce new carers each time. They were flexible, responsive and went out of their way to help and support. I highly recommend them.

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Home Care Providers Owned by Home Instead in Cheshire

Home Instead Locations in Cheshire (6)

Home Instead Reviews in Cheshire (355)

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Home Instead (Warrington)

Home Instead (Warrington)

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Home Instead (Northwich & Knutsford)

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