Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.8 70 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs within clients' homes.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.50 – £37

We charge 2 rates currently and have an off peak rate at £35.50 and peak rate at £37.00 per hour
We charge an enhanced rate on Bank Holidays.
We offer overnight sleep support at £32 per hour but we are not currently offering live in services at this time.

These prices are only a guideline, please contact Home Instead (Warrington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Siobhan McVey (Registered Care Manager)

Home Instead (Warrington) Reviews (70)

Total of 70, showing 1-20
9.8

Home Instead (Warrington) has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Warrington) has 70 reviews.

Overall Experience

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Date Published

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Review from C A (Son of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead in Warrington have been helping to look after my parents in their home for 10 years. We first employed them to help with my father, who had dementia. They were a great help to my mother in living with her husband, who became more difficult to deal with prior to his death in 2020. Since
then, Home Instead have allowed my mother to live independently in her own home for 5 years until her mobility became so poor that she has recently decided to move into a nursing home.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your very positive review. All of team really enjoyed supporting your mum, she is such a courageous and independent lady and it was a joy to help your mum to retain her independence for as long as possible. We hope she is settling in well and we wish you all the best.

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Review from J C (Daughter of Client) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team were exceptional with our family. Not only did they care for Dad, but they also supported the whole family through the most difficult times.
Words are not enough to describe our gratitude to the team. They are kind, thoughtful, professional and understand what you need. We feel
privileged to have welcomed such fantastic people into our lives and home.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

thank you so much, it was an absolute pleasure supporting your dad and thank-you for all your kind words

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Review from L B (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are amazing. After Dad came out of hospital after a fall, he needed overnight care until he could manage for himself. We contacted Siobhan on the Monday and she arranged carers to start on the following evening. She made sure Dad met the carers before they stayed overnight and kept in contact
to make sure everything was going ok. We couldn't have asked for better service - everyone was so friendly and helpful. Dad is managing on his own now, but we wouldn't hesitate to use Home Instead again if Dad needs help in the future.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank-you so much Louise, that is so good to hear. Yes the team make every effort to provide responsive help when it is needed. It is so encouraging when people like your dad are able to recover and get back to managing on his own.

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Review from Trevor F (Son of Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over 2 years. During that time we have NEVER had a problem whatsoever. All the carers became much more to my mother, in fact they became friends to her. If there was little to do around the house they would sit with her, hold hands with her and chat.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for this very wonderful review, all of your mum's team were really fond of her, thank you again.

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Review from S G (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum sadly passed away this morning. I just want to thank the team of carers that have looked after her over the past months and the special care she received over the last 3 weeks. I don't know what we would have done without. The care and dignity you showed her was truly amazing. We thank you all
from the bottom of hearts.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for your feedback and to all of your family for the cards, gifts and flowers. That was so thoughtful at such a difficult time for you. It is a real privilege to be able to help people at such an important time and I know that I am speaking on behalf of the whole team with regards to this. Thank you for choosing us to do this and our thoughts and prayers are with you all.

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Review from P V (Wife of Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feeling apprehensive about having strangers come to the house changed after the first visit. Lovely people! Love their job. They felt like family, up to 2/3 visits. I would recommend Home Instead with a star rating. I feel I want to stay in touch as they have become so much part of our lives.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for that lovely review, what a wonderful review and it means such a lot to all of us.

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Review from J L (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad came out of hospital 18 months ago and Mum had gone to a care home, he was quite lost. We arranged for carers to do his tea every evening from Monday to Friday and they have been true lifesavers. They sit and chat, do light cleaning, put the washer on as well as doing Dad's tea and a hot drink.
He loves their company, they've got to know him well by now and the feedback we get from every visit lets us know how Dad has been that day. They were fabulous when Mum passed away and helped Dad cope when we couldn't be there. Fantastic.

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Review from Nicholas B (Nephew of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, compassionate - these words and others are what I would use to describe the care provided. You supported my aunt when she needed it. What you don't realise is the support you have given me! Without you all, I couldn't do it, and my aunt would be in a home. Thank you.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks so much. We really appreciate knowing the difference we have made and we will be sending this wonderful feedback to the care professionals.

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Review from D K (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an invaluable service for my mum, helping with general chores, personal care, food preparation and general company. The two ladies who came regularly were lovely. Thanks for everything.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for the great feedback, very much appreciated and I am so pleased your mum was happy with the service.

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Review from J F (Daughter of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed Mum's care company to Home Instead after a poor experience with a care company, allocated by social services. Since changing to Home Instead the difference is amazing. Mum is a lot happier, the house is cleaner and I feel 100% more settled within myself as I know Mum is in safe hands now.
All the staff are so kind and nothing is too much trouble for them. I would have no hesitation in recommending Home Instead.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks so much for that lovely feedback we are so pleased and look forward to being able to support your mum now in the future. I will make sure your comments get passed on to the whole team.

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Review from Margaret M (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with all the carers, always prompt, friendly and have made the experience easy to get used to. As I have used the system to recuperate from an operation and my health is back to normal now.

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Review from J B (Son of Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from start to finish. Very friendly and extremely professional.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thanks very much appreciated. It was a great pleasure and we will pass on your feedback to the team.

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Review from M B (Son of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, flexible and caring. At least two of the carers have become personal friends.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for your feedback, I am aware that your mum had a small team of Care Professionals, who she grew to really trust and enjoy their company. Thanks again and I hope your mum is settling into her new home.

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Review from Graham B (Son of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to deal with Home Instead over the last two years, firstly with my father and my mother. I have nothing but praise for the staff that were involved in caring for my mum and dad in every way on a daily basis. If you need care for family members I would not hesitate to recommend
Home Instead (Warrington).

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you Graham it was a pleasure to support your mum and dad, thanks so much for the amazing feedback, I will ensure it gets passed on.

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Review from P Q (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased overall with the care provided to my dad from October 2022 to August 2023. Dad loves the company and the laughs. All requests were sorted for us without any problems.

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Review from Carole H (Friend of Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My bestie in the last few months of her life needed a companionable, emotionally supportive team to help her at home before hospice care.
What Home Instead (Warrington) achieved was remarkable, she was able to live at home with confidence and looked forward to each visit making new friends as well
as being able to trust each one with the most personal of care. There are only positive words to describe every part of the service provided and we her three closest friends, looking after her wellbeing, cannot thank you enough.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Dear Carole, thank you for taking the time to write such a wonderful review. I know the team who supported your dear friend really enjoyed helping her and were inspired by her bravery and courage. Thank you for sending this, it will be great to pass on to the team.

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Review from Stuart P (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been supporting my parents and our family for 9 years and the quality of support, advice and guidance has always been of the highest standard. The level of detail provided and the communication channels are very supportive to my family and me. The individual care, support
and friendship provided by the caregivers is excellent and has ensured my life, and that of my family is also supported. The caregivers feel like part of the extended family, such is the wonderful relationship they have with my mother. When my father passed away in 2019, the support for the family was tremendous. I find the immediate feedback from the team on issues such as planning issues or finance related queries, is so important and nothing is too much trouble for the team to deal with. Many thanks to everyone for your support which is invaluable!

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for the wonderful feedback, we all really feel that our relationship with your Mum, you and the rest of the family is something so precious. It is how our support should work and is a true example of how "to us it is personal". I think it is the partnership, love and concern that we all share for helping to keep your mum well and happy and happy at home that is a priority to all of us. Thank you for taking the time and trouble to write this review, it means a lot to us.

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Review from Philip Y (Son of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started looking after my parents until they were both admitted into care - over the time period they cared for my parents, they were professional, extremely caring and left them both with their dignity.
I would 100% recommend Home Instead -they made my mum and dad's remaining time in
their home happy and content. Thank you very much.

Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for those very kind words; it means a great deal to us all here at Home Instead. The staff all enjoyed helping your mum and dad; it was a pleasure and a privilege. Thank you again so very much.

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Review from Simon L (Son of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing. Lovely staff, who routinely went above and beyond to take care of my parents over the two years plus of looking after them. They took the worst of the worry out of the situation and provided vital company, care and support through the heart of the pandemic and enabled my parents to stay at
home for far longer than would have been the case. They were invaluable at a difficult time, and I'm really grateful to them for all the hard work they put in.

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Review from S L (Son of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was very prompt and efficient, easy to contact and kept us up to date with any concerns. Staff very friendly and approachable.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Home Instead (Warrington) is calculated as follows: ( (70 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (2)

Melissa

Melissa Critchley

Job Title: Owner

Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.

Leahanne

Leahanne Argent

Job Title: Field Care Supervisor

Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.

Frequently Asked Questions about Home Instead (Warrington)

What Type of Services does Home Instead (Warrington) offer?

Home Instead (Warrington) offers Home Care.

How many Carers does Home Instead (Warrington) employ?

Home Instead (Warrington) employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warrington) to verify any information. View our terms and conditions. Home Instead (Warrington) has an Enhanced Service - more info.