Home Instead (Warrington)

The Home Instead team have been supporting my parents and our family for 9 years and the quality of support, advice and guidance has always been of the highest standard. The level of detail provided and the communication channels are very supportive to my family and me. The individual care, support and friendship provided by the caregivers is excellent and has ensured my life, and that of my family is also supported. The caregivers feel like part of the extended family, such is the wonderful relationship they have with my mother. When my father passed away in 2019, the support for the family was tremendous. I find the immediate feedback from the team on issues such as planning issues or finance related queries, is so important and nothing is too much trouble for the team to deal with. Many thanks to everyone for your support which is invaluable!

I would 100% recommend Home Instead -they made my mum and dad's remaining time in their home happy and content. Thank you very much.

Amazing. Lovely staff, who routinely went above and beyond to take care of my parents over the two years plus of looking after them. They took the worst of the worry out of the situation and provided vital company, care and support through the heart of the pandemic and enabled my parents to stay at home for far longer than would have been the case. They were invaluable at a difficult time, and I'm really grateful to them for all the hard work they put in.

Service was very prompt and efficient, easy to contact and kept us up to date with any concerns. Staff very friendly and approachable.

My aunt passed away on August 21st 2022. The carers have been involved with her for over five years, visiting four times a day latterly. We simply could not have managed without Home Instead, and to know that someone was visiting for an hour each visit gave us peace of mind! Wouldn't hesitate to recommend them!

I think that the charge for the two weeks' notice is very severe and unreasonable as we also had to pay for six weeks nursing care causing the family some distress.

Although our time with Home Instead was cut short by my mother's death, I felt that our carer was more than a carer to my mother. She treated me respectfully, tenderly and with a sense of humour.

Home Instead has made a huge difference to our family over the last three years. With their help, my parents have been able to continue to live in their own home together. The service has always neem professional, efficient and reliable, but above all, genuinely kind and compassionate. Even during the pandemic, we felt well supported as a family and it was a great comfort to know that we could count on them. Home instead has greatly contributed to my parent's good quality of life and we cannot thank them enough for being such an exceptional team.

I have no hesitation in recommending Home Instead Warrington's services.

Totally reliable. Very friendly, helpful and patient staff. Strong management in all aspects especially health and safety.

Home Instead were invaluable during the eleven months my sister remained in her own home following discharge from hospital. They not only provide professional care but also friendship and assistance to her whenever required, which was deeply appreciated since all her closest family lived several hours drive away. Nothing was too much trouble from the office staff to the visiting carers. Everyone was always prepared to go the "extra mile" thoughtfully solving problems whilst showing respect for my sister's dignity and compassion for her difficulties. Thank you so much.

We used Home Instead (Warrington) for over two years to provide care and assistance to my elderly mother until her dementia progressed to the point where she had to move into residential care. We were happy with the support provided, and particularly with the 60-minute calls, and the continuity of the carers. The office and out-of-hours staff were good at getting in touch when there was something we needed to know and always returned phone calls promptly. We were grateful that the carers tried conscientiously to look after her, even when she became less engaged with them.

We were sorry Mums condition deteriorated so quickly which meant living at home became impossible for her, she still talks about Home Instead carers.

Home Instead helped look after both our parents over the last 15 years. The quality of care and the helpfulness of the caregivers is superb. Always treated Mum and Dad with dignity and were really lovely people to get to know. Thank you.

Many thanks to you all.

I found them very helpful when I came out of hospital from October 2020 to April 2021. Thank you.

My carers are always on time. I have been with Home Instead for over three years now and have never had to complain at all.

My dad and mum never wanted help in the house but the carers that came to help them were quickly accepted. They were friendly and treated my parents as special people - they did extra things for them and my mum especially liked it when they took time to chat to her (she has Alzheimer's). Home Instead may not be one of the cheapest, but they're certainly one of the best.

She enjoyed their company and we never had a problem with her wanting to accept their help. I have recommended Home Instead to many people - they really are outstanding.

Home Instead senior care (Warrington) is a well run company. They provide good communication and endeavour to match appropriate carers to the service user.