Home Instead (Warrington)

Woolston Neighbourhood Hub, Hall Road, Warrington WA1 4PN
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9.8 70 Reviews
  • Home Instead (Warrington), Warrington
Home Instead (Warrington) looks to make a real difference to the lives of clients and their families, delivering quality and person-centred care suited to older people's needs within clients' homes.

The team has built up a strong local reputation by focusing on the individual, having been carefully selected for their skills, commitment and empathy.

Home Instead is a franchise company that has quickly grown to become one of the most highly-regarded social care providers in the UK.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.50 – £37

We charge 2 rates currently and have an off peak rate at £35.50 and peak rate at £37.00 per hour
We charge an enhanced rate on Bank Holidays.
We offer overnight sleep support at £32 per hour but we are not currently offering live in services at this time.

These prices are only a guideline, please contact Home Instead (Warrington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Siobhan McVey (Registered Care Manager)

Home Instead (Warrington) Reviews (70)

9.8

Home Instead (Warrington) has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Warrington) has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Home Instead (Warrington)
  • 26
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Total of 70, showing 21-40
Review from D G (Niece of Client) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt passed away on August 21st 2022. The carers have been involved with her for over five years, visiting four times a day latterly. We simply could not have managed without Home Instead, and to know that someone was visiting for an hour each visit gave us peace of mind! Wouldn't hesitate to recommend
them!
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your response; your aunt was a much-loved and valued customer and friend. Being given the opportunity to help and support her was such a pleasure. She is greatly missed but will always have a very special place in our hearts.

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Review from Elaine S (Daughter of Client) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had plenty of falls and she was obviously very ill and needed nursing care. The day before she when into a nursing home her carer found her on the floor and she did not know what had happened.
Six weeks later she was rushed into hospital with a cough and died three days later with a blocked
artery in her heart.
Your carers are wonderful, but it is extremely hard to work with giving two weeks' notice when it could be a day out or for a hospital appointment.
I think that the charge for the two weeks' notice is very severe and unreasonable as we also had to pay for six weeks nursing care causing the family some distress.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for taking the time to give us feedback on your experience. It is so heartening to hear the positive impact the care professionals have on the lives of clients. Many of our care professionals are paid for the time they spend with clients, the travel time to get their and expenses incurred, so if a visit is cancelled, they are not paid.
The schedules are organised two weeks in advance so they know what they will be earning. A visit being cancelled has a direct impact on what they earn. The two-week notice is to safeguard their income. In many cases, if someone wishes to change the time of a visit we will endeavour to do this and there won't be an extra charge. When cancelling the service in full, in the case of someone moving to an alternative residence it is very unusual for this to take less than two weeks to arrange, however not in your mum's case, so the care professionals went to the house to do some cleaning and also to visit your mum in the care home, which I believe she appreciated.

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Review from A K (Daughter of Client) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our time with Home Instead was cut short by my mother's death, I felt that our carer was more than a carer to my mother. She treated me respectfully, tenderly and with a sense of humour.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for your feedback, I am so proud and touched that you were treated respectfully, tenderly and with a sense of humour. That really is what I would hope for and most especially at such a challenging time. Thank you for taking the time to send this.

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Review from Anna G (Daughter of Client) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has made a huge difference to our family over the last three years. With their help, my parents have been able to continue to live in their own home together. The service has always neem professional, efficient and reliable, but above all, genuinely kind and compassionate. Even during the
pandemic, we felt well supported as a family and it was a great comfort to know that we could count on them. Home instead has greatly contributed to my parent's good quality of life and we cannot thank them enough for being such an exceptional team.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you, Anna, that means a great deal to us. Please be assured we will pass your kind comments on to all the team who knew your parents and thank you again.

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Review from Pat B (Daughter of Client) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Warrington provided daily personal care for my mother from March 2018 until her death in March 2022, at the age of 99. The care and friendship given by their staff ensured that my mother's final years were comfortable and content and she was always treated with dignity and respect, thus
preserving her independence and agency at all times. While physically extremely frail, my mother was totally compos mentis and enjoyed the social interaction with her caregivers. The support given to me at the time of my mother's death (the caregiver was with me at the time I discovered my mother had died during her sleep) was second to none. I would commend this company, particularly for their performance during the Covid-19 pandemic; the company owner committed to an uninterrupted service throughout this difficult period and her promise was kept without exception.
I have no hesitation in recommending Home Instead Warrington's services.
Reply from Joanne Daniels, Finance Admin at Home Instead (Warrington)

Thank you so much for your feedback, your mum was a very special lady and it was a joy for all the staff to support her to maintain her independence. It was a great pleasure getting to know you and I have very much appreciated your support at recent events. Thank you again.

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Review from J B (Client) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally reliable. Very friendly, helpful and patient staff. Strong management in all aspects especially health and safety.
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Review from Julie J (Sister of Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead were invaluable during the eleven months my sister remained in her own home following discharge from hospital. They not only provide professional care but also friendship and assistance to her whenever required, which was deeply appreciated since all her closest family lived several hours
drive away. Nothing was too much trouble from the office staff to the visiting carers. Everyone was always prepared to go the "extra mile" thoughtfully solving problems whilst showing respect for my sister's dignity and compassion for her difficulties. Thank you so much.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank-you Julie, it was a pleasure to be able to support your relative and I know that all the staff really enjoyed their time with her. I really appreciate you taking the time and trouble to write this review. It is so nice that you have mentioned the office team, they can tend to be overlooked and the hard work and their commitment to ensuring our clients get the support they deserve is an essential part of our service. Your sister will be missed but it is good to know that she is settling down well. Thanks again.

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Review from S C (Son of Client) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Home Instead (Warrington) for over two years to provide care and assistance to my elderly mother until her dementia progressed to the point where she had to move into residential care. We were happy with the support provided, and particularly with the 60-minute calls, and the continuity of the
carers. The office and out-of-hours staff were good at getting in touch when there was something we needed to know and always returned phone calls promptly. We were grateful that the carers tried conscientiously to look after her, even when she became less engaged with them.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Dear Stephen, thank you so much for the very glowing review. I have heard the staff speak very fondly about your mum and it was a privilege to work alongside yourselves as a family to help her stay in her own home for as long as was reasonably possible. Thank you for taking the time to write a review for us, it is very much appreciated.

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Review from Mark B (Son of Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service throughout. We particularly liked the flexibility so more time and support could be provided for Mum as she needed it. Mums carers were great and she quickly regarded them as friends.
We were sorry Mums condition deteriorated so quickly which meant living at home became impossible
for her, she still talks about Home Instead carers.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you Mark for those lovely comments, it means a great deal to us to know what a difference the team are able to make, truly we have an amazing team of caregivers who delight in helping to support our clients, thank you again.

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Review from M W (Son of Client) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead helped look after both our parents over the last 15 years. The quality of care and the helpfulness of the caregivers is superb. Always treated Mum and Dad with dignity and were really lovely people to get to know. Thank you.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you for that lovely review. This lovely lady was our longest standing client and it was very sad for everyone when she passed away. We will of course be passing your wonderful comments on to the caregivers as this sort of feedback means so much to them and to us.

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Review from Graham P (Son of Client) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has advanced dementia and has had Home Instead carers over the last 2-3 years. He has been treated with dignity throughout. They showed him kindness, understanding, and patience. If any issues or problems arose, management and staff showed adaptability and flexibility. I would have no hesitation
in recommending Home Instead Warrington.
Many thanks to you all.
Reply from Melissa Critchley, Director at Home Instead (Warrington)

Thank you so much for that wonderful review, it was always a privilege and a pleasure to support your dad. The staff who knew him loved him and he brought nothing but joy into their lives. We are all so glad he has settled and thank you for taking the time to write this review.

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Review from M M (Client) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found them very helpful when I came out of hospital from October 2020 to April 2021. Thank you.
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Review from C W (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the manager, staff, carers I couldn't have any better care. Through this pandemic, they have been exceptional, hand washing, alcohol rub, full PPE.
My carers are always on time. I have been with Home Instead for over three years now and have never had to complain at all.
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Review from Elaine D (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and mum never wanted help in the house but the carers that came to help them were quickly accepted. They were friendly and treated my parents as special people - they did extra things for them and my mum especially liked it when they took time to chat to her (she has Alzheimer's). Home Instead
may not be one of the cheapest, but they're certainly one of the best.
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Review from S S (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was diagnosed with Alzheimer's in 2018 and it's been very rapid onset. The care mum received from the regular caregivers has been so good that I believe she was able to live at home for several more months than expected.
She enjoyed their company and we never had a problem with her wanting to accept
their help. I have recommended Home Instead to many people - they really are outstanding.
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Review from D C (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead senior care (Warrington) is a well run company. They provide good communication and endeavour to match appropriate carers to the service user.
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Review from Margaret W (Wife of Client) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service offered by Home Instead has been excellent. It was good that the same three came so regularly ad stayed for one or two hours. The carers were all very kind, helpful, knowledgable, capable, reliable and punctual. Although I used the "sitting service" they took mu husband for walks as much
as possible. I learnt a lot about caring for my husband. Yes, it is expensive but necessary and welcome help. I felt they cared for me as well and sorry to say goodbye to them all. Home Instead wonderful in arranging visits even at short notice when I was having problems
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Review from Angela H (Client) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant and professional assigned staff and also cover staff, when necessary. Covers come prepared and briefed (but the only room for improvement was the managers/coordinators did not advise me when cover staff were sent). The carers were friendly and willing to assist while adhering to the main
care plan. They helped to cheer me up when I was in pain or upset and accurate documentation was maintained. I no longer have care but I will miss the carers who helped me to recover.
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Review from Julie G (Daughter of Client) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home instead is a company I would highly recommend, as the staff went out of their way to find the most suitable caregiver to assist with my mother, whilst she going through the most awful experience of dementia.
My thanks go to all the staff who assisted at our time of need and were so patient with
all the calls I made to them. The whole experience was challenging for the family, as well as my mother.
I would highly recommend Home Instead.
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Review from J G (Daughter of Client) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of Home Instead Mum was able to come out of hospital weeks earlier than if we have waited for the NHS to sort it out. The Warrington Home Instead team were fantastic with Mum they even trained on using a Nutricia feeding machine to help with her tube feeding. The caregivers were lovely and very
well matched to Mum. Thank you!
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Home Instead (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Home Instead (Warrington) is calculated as follows: ( (70 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warrington) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Melissa

Melissa Critchley

Job Title: Owner Joined: 2012

I have been the owner of Home Instead Warrington and Lymm since 2012.

Leahanne

Leahanne Argent

Job Title: Field Care Supervisor Joined: 2016

As the field care supervisor for Home Instead, my role involves overseeing the delivery of care services to clients in their homes. I manage and support care professionals, ensure care plans are followed, and monitor the quality of care provided. I conduct regular visits to clients, assess their needs, and address any concerns to ensure the highest standards of care and client satisfaction.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warrington) to verify any information. View our terms and conditions. Home Instead (Warrington) has an Enhanced Service - more info.