Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own homes. This is thanks to the dedication of its team of skilled and qualified CAREGivers.
All care packages are person-centred in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved, while safeguarding mental and physical well-being over the long-term.
Care Provided by Home Instead (Chester)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £39.50
- Weekly Live-in Care Fees: from £1,800
Please contact us for further information.
Contact Home Instead (Chester) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Catharine and Mike Chalton (Owners)
Home Instead (Chester) Reviews (72)
Home Instead (Chester) has a Review Score of 9.8 (9.753) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Chester) has 72 reviews.
From their initial assessment they have been helpful, friendly and very professional. They have been instrumental in helping my father-in-law settle back into life in England. Providing not only personal care but companionship as well.
I would definetely highly tecommend Home Instead.
Thank you for your review and recommendation of Home Instead. It's our privilege to provide care for your father-in-law and we are delighted to hear that our care service has been instrumental in helping him settle back into life in England.
Having used Home Instead previously for our mother's care, we were happy to use them again when our father suffered a series of falls. We found them professional and compassionate, with some of the carers going beyond their remit to assist during difficult circumstances. They did their best to keep dad living independently at home. The on-line portal was a very useful tool, for the wider family to keep tabs on where dad's care was up to on a daily basis.
Thank you for your review. Our aim is to always deliver outstanding care to our clients, and it's rewarding to hear that our Care Professionals went beyond their remit to assist during difficult circumstances.
We also recognise the importance of ensuring family members have peace of mind and...
On several strong recommendations, I contacted Home Instead Chester to see if they could help and they were wonderful. We devised a package of regular twice-weekly 'companionship' visits and I had the reassurance that they had the resources to escalate any necessary interventions. It was clear from the very beginning that Home Instead embodies exactly the caring and professional culture we wanted and my mum appreciated. They spent time getting to know her and they listened. Every appointment was kept and all the communications worked efficiently. Thankfully no intervention was needed but we were totally reassured by their involvement and free to enjoy our much-needed break knowing she was safe.
Thank you for taking time to provide your review and for your positive feedback. Our team works incredibly hard to deliver the highest standards of care possible, and being entrusted to provide care for your mum was genuinely our privilege. Being so independent at 103, she is an example to us all....
My husband's life is so much richer for having his morning visits from his carer. My husband's mental health has improved because of Home Instead.
Thank you for your review. Our aim is to enrich the lives of those we care for and so to hear that your husband's mental health has improved due to the morning visits he receives from Home Instead is highly rewarding. Thank you again for sharing your experience.
Every time I have used your carers I have found the service excellent. This time I was at home after an operation & found the carers delightful with both myself & my husband. I can only say I was very impressed & thank you very much.
We're incredibly grateful for your kind words! It's fantastic to hear that our carers provided such delightful and excellent service, particularly when you needed it most after your operation. Thank you for taking the time to share your wonderful experience.
How wonderful to hear from the carer that our nephew really liked the four carers who looked after him,
he was very happy. It was especially nice to hear that all the carers really liked our nephew and how nice it
was for them to care for him. It was also nice to hear that one of the carers didn't want to be relieved of duty so soon as she liked caring for our nephew.
Our nephew especially liked it when a carer took him to the beach. Our nephew said he wanted
'Uncle and Aunty to go to the holiday house now, and the carer to come here again'.
It was so nice and wonderful to have a 'happy nephew ' when we came home.
We have used Home Instead before in the past and found that the service provided then as now,
was excellent. Please pass on our heartfelt thanks to all the staff, we are so very grateful. Many, many thanks.
Many thanks for your review. It has been our absolute pleasure caring for your nephew and we are so pleased to hear the not only he, but also you as a family have found our care service to be excellent. We're always here if you need us and thank you again for taking time to share your experience of Home Instead Chester and for you appreciation.
Every member of the team that we dealt with was superb and it felt that nothing was too much trouble. They provided my mother-in-law with essential care, companionship and safety, often at very awkward hours. A very high degree of professionalism with a 'can do' attitude. My mother-in-law is at times quite critical but she never met a team member that she did not like. The high-quality service and excellent relationship were critical as we live around 250 miles from my mother-in-law. Strongly praise and strongly recommend the team.
Thank you for your review and recommendation. We aim to set the standard in home care by being highly professional to ensure our clients receive outstanding care. We are also highly person-centred, which is why we match our Care Professionals with our clients. It's rewarding to hear that your...
Highly recommended. Every member of staff is efficient, kind and caring. It's a massive relief to know my mum is in safe hands. I have used other care providers in the past and none of them compare to Home Instead (Chester).
Thank you for your review. We aim to deliver outstanding care to all our clients, and caring for your mum is our privilege. It's rewarding to hear your experience of Home Instead is so positive. We appreciate your feedback.
Whilst Home Instead are more expensive than other carer companies we have used in the past for my father and father-in-law, the standard of service is so much better by comparison.
My mum has built good relationships with her team of carers and sees them as friends. They are competent at carrying out the list of daily tasks, and this is regularly reviewed by a manager to resolve any problems and adapt to any changing needs. Whenever issues inevitably crop up, the Home Instead staff are always polite, competent and quick to sort them out.
We couldn't be more pleased with the care Home Instead Chester provides daily for my mother, and the peace of mind it gives to the family knowing that she is receiving excellent support.
Thank you for your review and appreciation of how our care services compare to other providers. We work hard to ensure that our services adapt to our client's changing needs over time, which highlights the importance of regular reviews. Our aim is to be highly responsive and we understand that...
Homecare have provided good personalised care to my mother. Unlike other agencies, they are able to do Mum's medication and provide a tailor-made service. I can, and do highly recommend them.
Thank you for your review of Home Instead Chester's care services. As our care is person-centred, we understand the need to tailor our care services to meet each individuals needs. Caring for your mum is our privilege and it's rewarding to receive your positive feedback and recommendation. Thank you.
Overall very satisfied with the support and care provided by the girls and the management. I have had a few problems and concerns but they have addressed them so can't ask for more than that.
Thank you for your review. It's our aim to deliver outstanding care to all our clients, which sometimes includes addressing concerns that may arise. We always do our best to be as responsive as possible and to ensure that we deal with any concerns to your satisfaction. Thank you for your honest appraisal.
Always efficient, friendly and look after my dad really well. Dad is happy. Communication is fantastic and we both feel very well informed about everything.
Caring for your dad is our privilege. As an experienced home care provider, we fully understand the importance of clear communication, both for your dad and for you too. Thank you for sharing your feedback, it's important to us and much appreciated.
Time flies - the ladies have visited me for around two years and they are my right-hand women. I mainly have one carer but when she is on holiday I have one different lady. The continuity is outstanding. They are just excellent.
We aim to provide outstanding care to our clients and matching your care professional with you is super important in creating a positive care experience, as you have clearly found. Thank you very much for sharing.
The girls provide really good care, they say hello to me and my husband when they arrive. They are very respectful, kind and caring. They always follow the routine without needing to be asked. They make sure I'm comfortable and have everything to hand before they leave, and they always make sure to say goodbye to both of us before they leave.
Thank you for your review. We work hard to ensure that your care professionals understand you and your needs, so that they can provide you with exactly the right levels of care without being intrusive. Ensuring you feel comfortable and respected in your own home is one of the most important aspects of that.
The quality of the carers and the service we received was excellent and highly recommend Home Instead Chester.
Thank you for your review and recommendation of Home Instead Chester. We aim to deliver outstanding care to our clients and so it's rewarding to receive your positive feedback and appreciation of our care professionals.
The care that both my father and mother have had from Home Instead has been outstanding. It has provided reassurance to all members of the family and on more than one occasion the carers have gone above and beyond our expectations. They have spotted when there are problems and have used their initiative to resolve those problems.
Thank you for your review and positive feedback. We aim to provide outstanding care to our clients and so to hear that you feel we have supported your parents in an outstanding manner is rewarding for us to hear.
Unprecedented support and love at end of life.
Not just carers become part of the family.
Caring for your mum has been our privilege and it's rewarding for us to hear from you, as a family member, that our care services provided such a positive experience. Thank you for your review and recommendation.
Everyone is so willing and helpful over the years I have been seeing them. Couldn't ask for better.
Thank you for your review and words of appreciation. We aim to always be responsive and to provide the best care possible to our clients.
Excellent.
Thank you for your review and positive feedback. We aim to provide outstanding care to our clients and so it's rewarding for us to hear that you find our services to be excellent.
Carers are kind, considerate, and have a very good rapport with my wife.
Would highly recommend Home Instead Chester.
Thank you for your review and recommendation. It’s our privilege to care for your wife and we look forward to continuing to do so.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 October 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Chester).
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (3)
Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.
Jayne brings over a decade of care industry experience to Home Instead Chester. As our Care Manager, she oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.
Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.
Frequently Asked Questions about Home Instead (Chester)
How many Carers does Home Instead (Chester) employ?
Home Instead (Chester) employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chester) to verify any information. View our terms and conditions. Home Instead (Chester) has an Enhanced Service - more info.