Home Instead Senior Care (Chester)

12a Telford Court, Dunkirk Lea, Chester Gates, Chester CH1 6LT

Home Instead Senior Care (Chester) offers professional home care packages, helping some of the most vulnerable members of the community to remain independent within the comfort of their own homes, thanks to the dedication of skilled and qualified carers.

All care packages are person-centered in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved while safeguard mental and physical well-being over the long-term.

Group : Home Instead Senior Care

Person in charge: Susan and Chris Broadbent (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 90

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Chester): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Home Instead Senior Care (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Chester) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.633 for Home Instead Senior Care (Chester) is calculated as follows: ( (113 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 166 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Chester) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Home Instead Senior Care (Chester) has a Review Score of 9.6 (9.633) from 28 Reviews

Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Chester)?

  • Extremely LIKELY
    25
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Chester)

  • Client / Service User
    13
  • Husband of Client/Service User
    5
  • Son of Client/Service User
    4
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    2
  • more

Carer to take me out for 2 hours; always look forward to her coming. Assists in taking me out. Very good. 100% trustworthy, enjoyable conversation. My choice as to what we do (weather dependant). My one opportunity mid week to have a walk - very valuable for me.

Personal care - once per week. Very good, feel very safe with her.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Don't always stay 60 mins because of traffic problems.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

When cleaning surfaces, dusting or kitchen, they do not always return objects to their original positions. This can cause difficulties in finding them later.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Our appointed attender is most kind and helpful. She is never put out and always anxious to fit in with us and our 'demands'.
The office staff, likewise, are helpful and friendly and will do their best to fit the staff into our life and routine.
Altogether a most helpful organisation, which makes my life, restricted as it is as carer to my wife.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My cleaner/carer is very efficient, always on time with a smile and ready for what is expected of her. Couldn't wish for anyone better.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

As I continue my recovery from the hip operation, the help I am getting in the tasks of living alone in a house is working well and pleasantly, with the staff always ready to do more as necessary.

How likely would you be to recommend Home Instead Senior Care (Chester)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

We have used Home Instead since September 2016 to enable my husband, who has Alzheimer's, to go to the gym twice a week.
His carer is great, he provides my husband with companionship whilst ensuring he is kept safe and happy and I feel confident leaving my husband in his care.
I have found the company reliable, with any queries being dealt with quickly and professionally.
There are frequent regular reviews at which changes are noted and on-going needs discussed.
The staff members are friendly and accommodating and I would recommend the company without hesitation.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

As we have developed a strong bond between our main carer over the last couple of years, this is an easy review. She has always been on time, pleasant, neatly dresses and caring. On a couple of occasions when we have needed extra care this has been provided quickly and efficiently.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Cannot fault my carer. She is well trained and helpful.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Have received excellent service from Home Instead Senior Care (Chester). Timekeeping is very good compared to previous companies as is the overall standard of the staff. The staff spend time with my wife after completing their tasks and sometimes stay over their allotted time slots. We could not cope without this company and its employees.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

We as a family are very happy with the service, the carer is a delight.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We are getting used to Home Instead care. The two carers attending most are excellent and have provided several very helpful tips of what we can expect from state benefits.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

We are happy with the care offered by Home Instead, Chester for our parents. We were recommended to this company and, as the name suggests, it lives up to all expectations. We have found carers to be punctual, cheerful and willing to help in any way. Listening to our concerns and taking information on board to resolve a situation.

Where queries have arisen the management have dealt with issues efficiently. From day one, relations were formed and therefore we knew we were not, at any time, moving to another company for care.

How likely would you be to recommend Home Instead Senior Care (Chester)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

I am very happy with the service provided, (home help) my caregiver is polite, very helpful, on time and nothing is too much trouble. I have a regular caregiver, very happy.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I have always been very pleased with the service I have received. Staff have always been most helpful and cheerful and carry out their duties with great understanding as to what my needs are.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Completely fantastic service for my mum, who has dementia, diabetes and falls. The carers bend over backwards to make mum feel at home with them and treated her like a member of their own family. I can't recommend Home Instead enough and all my family would say the same.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The review went well, very helpful and all my mother's needs are catered for.

How likely would you be to recommend Home Instead Senior Care (Chester)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

I required care for my mother for a two week period in August. I contacted Home Instead and their care manager visited us and set up a complete care plan. The two weeks care provided, consisted of two visits per day and was a first class service. My mother really took to the carer who was very kind and considerate. I cannot tell you what a relief it was to have this kind of cover, the carer went beyond what I expected and I can't thank her enough. I would recommend this service very highly.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Reliable and caring service. Flexible. Give people time.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

I have been using Home Instead for about three years and have found them reliable and friendly. My mother still wants her independence and this is a service that Home Instead can give her. From having companionship, giving medication to making meals, this all makes living in your own home a healthier environment.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Very professional and understanding care provided. Most weeks the same two staff which really helps with familiarity. Every request met, nothing is too much trouble.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My family and I are very pleased with the care given to my mother. The carers are very supportive and the standard of care is excellent in all aspects. If we phone short notice for any extra care or support it is always given, no complaints at all. All I can say is the care agency is excellent.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

My wife has dementia. Home Instead carers have come twice a week for over four years to be company for her while I go out. I have been able to do this with complete confidence. The ladies have always been attentive to her needs and have stimulated her conversation. Caring has been warm and efficient and very well worth the cost.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We have used three agencies in this area and this company are by far the best of those we have tried.

High quality, dedicated, thoughtful and consistent carers on a regular basis over 4 years, with good knowledge and understanding of needs of client by carers and by office staff. Superb care - for both companionship and personal care. Carers have become good friends to client who enjoys their company and help. Excellent communication from carers and from the office - they really are just a phone call away if you need to speak to them or of their is a problem or issues - the managers respond immediately and listen well. Flexible and responsive to changing care needs. Friendly and professional in their approach to care in the home - excellent support for continuing independence.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Home Instead Senior Care is an excellent business in every way. I am very happy to speak to my carer - is just great.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very pleased with the are get and all the girls are very helpful.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I feel this review is somewhat premature bearing in mind it has only been up and running for one week and needs time to settle down into a routine. However all the signs are good.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Average Rating:   3.3 out of 5

Home Instead have been amazing by managing to produce a suitable carer at a specific time at relative short notice. All the carers are very personable and willing to do whatever is required. I did use another agency prior to Home Instead and its much better.

How likely would you be to recommend Home Instead Senior Care (Chester)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Home Instead Senior Care (Chester)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the home care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2018

October 2017

April 2016

Job Vacancies

Staff Profiles

No image found

Chris Broadbent

Job Title: Franchise Owner

Joined: 2008

Description:

I worked in corporate sales for 30 years prior to acquiring the Chester office of Home Instead in 2008. What attracted me to Home Instead was their ethos and the type of care they provide. Unfortunately this type of care was not available to my father and godmother which meant they could not remain at home during their final years.

I am extremely proud to deliver high quality home care in Chester and Ellesmere Port. It’s always rewarding to see the positive impact that the service we deliver has on people's lives, not only the people we provide care for directly but their families as well. What's also important for me is that we are creating employment opportunities in the community.

It is a genuine pleasure working with my wife Sue, who is the Care Manager. We are both determined to see the best personalised care provided to all our clients. I also enjoy working with our great office team who are extremely loyal and fun to work with. Last, but not least, I am very proud to be associated with our fantastic CAREGivers, who give such great dedication and care to all our clients. This enables us to help more vulnerable members of the community remain independent in their own home for longer.

No image found

Susan Broadbent

Job Title: Franchise Owner

Joined: 2008

Description:

Prior to setting up Home Instead I worked as a senior enrolled orthopaedic nurse at Chester Royal Infirmary and have also worked at a nursing home in Glasgow. All in all, I spent over 20 years working in nursing, apart from a few career breaks for family!

For me it's quite simple, I love what I do. Providing home care is so rewarding as our clients are delightful and we employ a fantastic team of CAREGivers. I also love meeting our existing Clients to ensure that the quality of the Personalised Care we provide in the Chester and Ellesmere Port area is kept at the very highest standards .

I have recently embarked on some ground -breaking end of life training along with our Training Officer, Helen. This was sponsored by the Hospices of Cheshire and is nationally recognised qualification, known as 'the Six Steps' which will help our fantastic CAREGivers continue to provide quality end of life care for some of our Clients. This means we can maintain our levels of high-quality personalised care to people throughout Chester and Ellesmere Port, thereby helping to keep them in their own homes.

No image found

Isobel Richards

Job Title: Care Manager

Joined: 2009

Description:

Hi, I’m Isobel and I joined Home Instead Chester in 2009. I take pride in supporting people and giving them a good quality of life in their own homes.

I complete service calls with new clients to ensure that we are meeting their care needs. On a regular basis, I complete care reviews to ensure that the personalised care being provided continue to meet their needs. Also, I complete spot checks on our CAREGivers to make sure that they have the tools required to complete their jobs and are providing quality care to our clients. I continue to care on a regular basis for a wide range of clients including those who suffer from dementia and those at the end of their lives.

I was attracted to work as a CAREGiver, as it’s a very rewarding job. It’s making a difference to not only clients but those close to them as well. I work with a great team who are very caring and compassionate.

No image found

Helen Porter

Job Title: Retention & Training Co-ordinator

Joined: 2006

Description:

I’ve been with Home Instead since the opening of the Chester office in 2006. Prior to that, I worked for a local hospice in the fundraising department, I’ve also worked as a carer. For many years I worked in business as a PA and secretary, a job which took me across the world.

It is my job to ensure our CAREGivers are happy in their roles so that we retain them as loyal employees. I am also a fully qualified trainer and deliver all the company’s relevant training packages. I am particularly involved with keeping all our care and Dementia training updated with our great CAREGivers. I always work to ensure that our CAREGiver’s skills are up to date to ensure they continue to provide the level of care our clients deserve.

I was attracted to Home Instead Senior Care by the company’s values and ethics, in particular the idea of independence for the elderly and disabled. Also the prospect and challenge of the helping the company to grow.

No image found

Lorriane Pearson

Job Title: Payroll & Finance

Joined: 2006

Description:

Hi, I'm Lorraine and I have been with Home Instead Chester since 2006. Currently I primarily organise all our payroll and doing our billing.

I have quite a lot of experience in the care sector and worked for a number of other companies before joining Home Instead Chester. I initially joined the company as a CAREGiver but Chris and Sue needed another pair of hands in the office and I was more than happy to assist.

I have now completed the first stage of my Sage Accountancy course and this has added another facet to my business acumen. I hope to be able to use this knowledge to assist the Chester office in becoming more financially efficient. I thoroughly enjoy my job especially working with our wonderful CAREGivers and the office team.

No image found

Nia Cooke

Job Title: Client Care Manager

Joined: 2007

Description:

I’m Nia and I joined the team in 2007. Prior to joining the Home Instead Senior Care team I worked in senior care for Cheshire County Council. I was interested in the position with Home Instead due to their philosophy about home care.

I have been appointed Client Care Manager, and will be leading the field support with face to face meetings with our Clients. Thus ensuring they continue to be happy with the quality and support for the Care we provide.

No image found

Rachel Spencer

Job Title: Recruiter

Joined: 2014

Description:

Prior to this role I worked for a Local Authority in the IT Development Team, before moving to Northern Ireland with my husband in the forces.

I joined Home Instead in 2014 as CAREGiver and now been appointed as a recruiter. It is my job to ensure that we recruit a high standard of CAREGivers to support our clients and continue to deliver the highest quality of care.

No image found

Abigail Lloyd

Job Title: Schedular

Joined: 2013

Description:

I have been appointed as a scheduler and will help our experienced Team with ensuring our Clients have their quality care delivered in the personalised manner they are used to.

Prior to working for Home instead I worked as a support worker /scheduler for another Home Care provider.

No image found

Bethan Pollard

Job Title: Administrator/Carer

Joined: 2012

Description:

Hi, I’m Bethan and I joined Home Instead in 2012. Prior to this I was in the financial sector working primarily with people suffering with Mental Health issues, including dementia. Also those suffering from critical and terminal illnesses.

At present I not only work in the office assisting our Recruitment and Training Officer Helen and our Payroll Officer Lorraine. But also I provide IT support to the office team and manage our website. Along side these roles I also care for many clients suffering from a wide variety of conditions including dementia and mobility issues.

I have always enjoyed working with people and really enjoy meeting a variety of interesting people. I feel that we really make a difference to help keep people in their own homes for as long as possible. Home Instead has an amazing support system and you never feel like you’re on your own, day or night

No image found

Louise Brown

Job Title: Field Support Supervisor

Joined: 2010

Description:

I am a field Support Supervisor, and will be performing the crucial role of supporting our Caregivers on the job, thus ensuring they have the right support to serve our Clients.