Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.8 69 Reviews
  • Home Instead (Chester), Chester
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own homes. This is thanks to the dedication of its team of skilled and qualified CAREGivers.

All care packages are person-centred in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved, while safeguarding mental and physical well-being over the long-term.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine and Mike Chalton (Owners)

Admission Criteria

  • Under 18 years

Home Instead (Chester) Reviews (69)

9.8

Home Instead (Chester) has a Review Score of 9.8 (9.792) out of 10, based on 20 reviews in the last 2 years.
Over all time Home Instead (Chester) has 69 reviews.

Overall Experience
  • 53
  • 14
  • 2
  • 0
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Date Published
  • 69
  • 3
  • 3
  • 19
  • 50
Reviewer Connection to Home Instead (Chester)
  • 25
  • 13
  • 10
  • 8
  • 8
  • 2
  • 1
  • 1
  • 1
Total of 69, showing 41-60
Review from Bessie T (Wife of Client) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Looked after by, mostly, the same carer for nights to help me get sleep. Done in efficient and respectful manner, whilst maintaining a friendly atmosphere. All caring is very expensive and there must be lots of wives/husbands who cannot afford to get help.
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Review from N C (Daughter of Client) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been more than happy with the care she is getting. The staff are punctual and professional in attitude. The care they give is of a high standard. Mum feels very comfortable in their company and finds them all trustworthy.
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Review from Eileen T (Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer is a Godsend. She sets me up for the day. I look forward to her coming. She is very reliable.
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Review from Alun T (Client) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been users of Home Instead services for eight years and have been completely satisfied. We are both in our nineties. We have had the same carer during the whole of this time who spends two hours each week cleaning the house. She is diligent, hardworking, trustworthy and cheerful. We look forward
to her visits. On the occasions she has been unable to attend Home Instead has always offered a substitute but usually, we have managed without.
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Review from L P (Client) assisted by family/friend published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer to take me out for 2 hours; always look forward to her coming. Assists in taking me out. Very good. 100% trustworthy, enjoyable conversation. My choice as to what we do (weather dependant). My one opportunity mid week to have a walk - very valuable for me.


Personal care - once per week. Very

good, feel very safe with her.
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Review from Alan C (Client) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When cleaning surfaces, dusting or kitchen, they do not always return objects to their original positions. This can cause difficulties in finding them later.
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Review from P M (Husband of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our appointed attender is most kind and helpful. She is never put out and always anxious to fit in with us and our 'demands'.
The office staff, likewise, are helpful and friendly and will do their best to fit the staff into our life and routine.
Altogether a most helpful organisation, which makes
my life, restricted as it is as carer to my wife.
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Review from Margaret S (Client) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cleaner/carer is very efficient, always on time with a smile and ready for what is expected of her. Couldn't wish for anyone better.
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Review from Robert B (Client) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I continue my recovery from the hip operation, the help I am getting in the tasks of living alone in a house is working well and pleasantly, with the staff always ready to do more as necessary.
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Review from V P (Wife of Client) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead since September 2016 to enable my husband, who has Alzheimer's, to go to the gym twice a week.
His carer is great, he provides my husband with companionship whilst ensuring he is kept safe and happy and I feel confident leaving my husband in his care.
I have found the company
reliable, with any queries being dealt with quickly and professionally.
There are frequent regular reviews at which changes are noted and on-going needs discussed.
The staff members are friendly and accommodating and I would recommend the company without hesitation.
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Review from E H (Wife of Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As we have developed a strong bond between our main carer over the last couple of years, this is an easy review. She has always been on time, pleasant, neatly dresses and caring. On a couple of occasions when we have needed extra care this has been provided quickly and efficiently.
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Review from William P (Husband of Client) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have received excellent service from Home Instead Senior Care (Chester). Timekeeping is very good compared to previous companies as is the overall standard of the staff. The staff spend time with my wife after completing their tasks and sometimes stay over their allotted time slots. We could not cope
without this company and its employees.
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Review from Lyndsey N (Granddaughter of Client) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very happy with the service, the carer is a delight.
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Review from Peter C (Husband of Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are getting used to Home Instead care. The two carers attending most are excellent and have provided several very helpful tips of what we can expect from state benefits.
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Review from Anne K (Daughter of Client) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care offered by Home Instead, Chester for our parents. We were recommended to this company and, as the name suggests, it lives up to all expectations. We have found carers to be punctual, cheerful and willing to help in any way. Listening to our concerns and taking information
on board to resolve a situation.


Where queries have arisen the management have dealt with issues efficiently. From day one, relations were formed and therefore we knew we were not, at any time, moving to another company for care.

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Review from Beatrice Joan J (Client) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very pleased with the service I have received. Staff have always been most helpful and cheerful and carry out their duties with great understanding as to what my needs are.
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Review from Ann R (Client) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided, (home help) my caregiver is polite, very helpful, on time and nothing is too much trouble. I have a regular caregiver, very happy.
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Review from Rose H (Client) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Completely fantastic service for my mum, who has dementia, diabetes and falls. The carers bend over backwards to make mum feel at home with them and treated her like a member of their own family. I can't recommend Home Instead enough and all my family would say the same.
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Review from Andrew P (Son of Client) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review went well, very helpful and all my mother's needs are catered for.
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Review from David J (Son of Client) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I required care for my mother for a two week period in August. I contacted Home Instead and their care manager visited us and set up a complete care plan. The two weeks care provided, consisted of two visits per day and was a first class service. My mother really took to the carer who was very kind
and considerate. I cannot tell you what a relief it was to have this kind of cover, the carer went beyond what I expected and I can't thank her enough. I would recommend this service very highly.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Home Instead (Chester) is calculated as follows: ( (101 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 120 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Operations Manager Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

Jayne

Jayne Ward

Job Title: Care Manager Joined: 2011

Jayne brings over a decade of care industry experience to Home Instead Chester. As our Care Manager, she oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.

Rebecca

Rebecca Johnson

Job Title: Recruitment Officer Joined: 2008

Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.

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