Submit a Review for Home Instead (Chester)
First Floor, Poplar House, Park West, Sealand Road, Chester, CH1 4RN
View Full Details of Home Instead (Chester)Latest Reviews for Home Instead (Chester)
27 June 2025
My husband's life is so much richer for having his morning visits from his carer. My husband's mental health has improved because of Home Instead.
20 June 2025
Every time I have used your carers I have found the service excellent. This time I was at home after an operation & found the carers delightful with both myself & my husband. I can only say I was very impressed & thank you very much.
23 May 2025
It was lovely to meet the carer when we arrived home who brought us up to date with what had been happening while we were away. How wonderful to hear from the carer that our nephew really liked the four carers who looked after him, he was very happy. It was especially nice to hear that all the carers really liked our nephew and how nice it was for them to care for him. It was also nice to hear that one of the carers didn't want to be relieved of duty so soon as she liked caring for our nephew. Our nephew especially liked it when a carer took him to the beach. Our nephew said he wanted 'Uncle and Aunty to go to the holiday house now, and the carer to come here again'. It was so nice and wonderful to have a 'happy nephew ' when we came home. We have used Home Instead before in the past and found that the service provided then as now, was excellent. Please pass on our heartfelt thanks to all the staff, we are so very grateful. Many, many thanks.
16 September 2024
Every member of the team that we dealt with was superb and it felt that nothing was too much trouble. They provided my mother-in-law with essential care, companionship and safety, often at very awkward hours. A very high degree of professionalism with a 'can do' attitude. My mother-in-law is at times quite critical but she never met a team member that she did not like. The high-quality service and excellent relationship were critical as we live around 250 miles from my mother-in-law. Strongly praise and strongly recommend the team.
10 September 2024
Highly recommended. Every member of staff is efficient, kind and caring. It's a massive relief to know my mum is in safe hands. I have used other care providers in the past and none of them compare to Home Instead (Chester).
29 August 2024
We have been using the Chester Home Instead service for 18 months now, and are delighted with their care of my widowed mum who lives independently in a retirement flat following a mild stroke and having mild dementia. Whilst Home Instead are more expensive than other carer companies we have used in the past for my father and father-in-law, the standard of service is so much better by comparison. My mum has built good relationships with her team of carers and sees them as friends. They are competent at carrying out the list of daily tasks, and this is regularly reviewed by a manager to resolve any problems and adapt to any changing needs. Whenever issues inevitably crop up, the Home Instead staff are always polite, competent and quick to sort them out. We couldn't be more pleased with the care Home Instead Chester provides daily for my mother, and the peace of mind it gives to the family knowing that she is receiving excellent support.
29 July 2024
Overall very satisfied with the support and care provided by the girls and the management. I have had a few problems and concerns but they have addressed them so can't ask for more than that.
29 July 2024
Homecare have provided good personalised care to my mother. Unlike other agencies, they are able to do Mum's medication and provide a tailor-made service. I can, and do highly recommend them.
25 July 2024
The girls provide really good care, they say hello to me and my husband when they arrive. They are very respectful, kind and caring. They always follow the routine without needing to be asked. They make sure I'm comfortable and have everything to hand before they leave, and they always make sure to say goodbye to both of us before they leave.
25 July 2024
Time flies - the ladies have visited me for around two years and they are my right-hand women. I mainly have one carer but when she is on holiday I have one different lady. The continuity is outstanding. They are just excellent.
25 July 2024
Always efficient, friendly and look after my dad really well. Dad is happy. Communication is fantastic and we both feel very well informed about everything.
24 June 2024
Fantastic service from Home Instead Chester. My mother was so happy with the care she received from her carers. The quality of the carers and the service we received was excellent and highly recommend Home Instead Chester.
25 April 2024
The care that both my father and mother have had from Home Instead has been outstanding. It has provided reassurance to all members of the family and on more than one occasion the carers have gone above and beyond our expectations. They have spotted when there are problems and have used their initiative to resolve those problems.
13 April 2024
We had an amazing experience with Home Instead, I would recommend Home Instead to any person looking for care, 4 years of excellent care, compassion and friendship for our mother. Unprecedented support and love at end of life. Not just carers become part of the family.
06 December 2023
Everyone is so willing and helpful over the years I have been seeing them. Couldn't ask for better.
01 November 2023
Excellent.
12 October 2023
Excellent service. Carers are kind, considerate, and have a very good rapport with my wife. Would highly recommend Home Instead Chester.
06 October 2023
I am lucky to have a first-class carer with wide experience and sound training in her previous career. She is good to be with and very knowledgeable on health matters and general matters as well.
22 September 2023
Satisfactory.
18 September 2023
I found this experience very rewarding, with the help of carers for my mum, nothing is a problem. Having this service takes the guilt and pressure off with knowing I'm not on my own.
Latest Reviews for Home Instead (Chester)
27 June 2025
My husband's life is so much richer for having his morning visits from his carer. My husband's mental health has improved because of Home Instead.
20 June 2025
Every time I have used your carers I have found the service excellent. This time I was at home after an operation & found the carers delightful with both myself & my husband. I can only say I was very impressed & thank you very much.
23 May 2025
It was lovely to meet the carer when we arrived home who brought us up to date with what had been happening while we were away. How wonderful to hear from the carer that our nephew really liked the four carers who looked after him, he was very happy. It was especially nice to hear that all the carers really liked our nephew and how nice it was for them to care for him. It was also nice to hear that one of the carers didn't want to be relieved of duty so soon as she liked caring for our nephew. Our nephew especially liked it when a carer took him to the beach. Our nephew said he wanted 'Uncle and Aunty to go to the holiday house now, and the carer to come here again'. It was so nice and wonderful to have a 'happy nephew ' when we came home. We have used Home Instead before in the past and found that the service provided then as now, was excellent. Please pass on our heartfelt thanks to all the staff, we are so very grateful. Many, many thanks.
16 September 2024
Every member of the team that we dealt with was superb and it felt that nothing was too much trouble. They provided my mother-in-law with essential care, companionship and safety, often at very awkward hours. A very high degree of professionalism with a 'can do' attitude. My mother-in-law is at times quite critical but she never met a team member that she did not like. The high-quality service and excellent relationship were critical as we live around 250 miles from my mother-in-law. Strongly praise and strongly recommend the team.
10 September 2024
Highly recommended. Every member of staff is efficient, kind and caring. It's a massive relief to know my mum is in safe hands. I have used other care providers in the past and none of them compare to Home Instead (Chester).
29 August 2024
We have been using the Chester Home Instead service for 18 months now, and are delighted with their care of my widowed mum who lives independently in a retirement flat following a mild stroke and having mild dementia. Whilst Home Instead are more expensive than other carer companies we have used in the past for my father and father-in-law, the standard of service is so much better by comparison. My mum has built good relationships with her team of carers and sees them as friends. They are competent at carrying out the list of daily tasks, and this is regularly reviewed by a manager to resolve any problems and adapt to any changing needs. Whenever issues inevitably crop up, the Home Instead staff are always polite, competent and quick to sort them out. We couldn't be more pleased with the care Home Instead Chester provides daily for my mother, and the peace of mind it gives to the family knowing that she is receiving excellent support.
29 July 2024
Overall very satisfied with the support and care provided by the girls and the management. I have had a few problems and concerns but they have addressed them so can't ask for more than that.
29 July 2024
Homecare have provided good personalised care to my mother. Unlike other agencies, they are able to do Mum's medication and provide a tailor-made service. I can, and do highly recommend them.
25 July 2024
The girls provide really good care, they say hello to me and my husband when they arrive. They are very respectful, kind and caring. They always follow the routine without needing to be asked. They make sure I'm comfortable and have everything to hand before they leave, and they always make sure to say goodbye to both of us before they leave.
25 July 2024
Time flies - the ladies have visited me for around two years and they are my right-hand women. I mainly have one carer but when she is on holiday I have one different lady. The continuity is outstanding. They are just excellent.
25 July 2024
Always efficient, friendly and look after my dad really well. Dad is happy. Communication is fantastic and we both feel very well informed about everything.
24 June 2024
Fantastic service from Home Instead Chester. My mother was so happy with the care she received from her carers. The quality of the carers and the service we received was excellent and highly recommend Home Instead Chester.
25 April 2024
The care that both my father and mother have had from Home Instead has been outstanding. It has provided reassurance to all members of the family and on more than one occasion the carers have gone above and beyond our expectations. They have spotted when there are problems and have used their initiative to resolve those problems.
13 April 2024
We had an amazing experience with Home Instead, I would recommend Home Instead to any person looking for care, 4 years of excellent care, compassion and friendship for our mother. Unprecedented support and love at end of life. Not just carers become part of the family.
06 December 2023
Everyone is so willing and helpful over the years I have been seeing them. Couldn't ask for better.
01 November 2023
Excellent.
12 October 2023
Excellent service. Carers are kind, considerate, and have a very good rapport with my wife. Would highly recommend Home Instead Chester.
06 October 2023
I am lucky to have a first-class carer with wide experience and sound training in her previous career. She is good to be with and very knowledgeable on health matters and general matters as well.
22 September 2023
Satisfactory.
18 September 2023
I found this experience very rewarding, with the help of carers for my mum, nothing is a problem. Having this service takes the guilt and pressure off with knowing I'm not on my own.