Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.8 69 Reviews
  • Home Instead (Chester), Chester
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own homes. This is thanks to the dedication of its team of skilled and qualified CAREGivers.

All care packages are person-centred in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved, while safeguarding mental and physical well-being over the long-term.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine and Mike Chalton (Owners)

Admission Criteria

  • Under 18 years

Home Instead (Chester) Reviews (69)

Total of 69, showing 21-40
9.8

Home Instead (Chester) has a Review Score of 9.8 (9.792) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Chester) has 69 reviews.

Overall Experience

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Date Published

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Review from S O (Husband of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer provides a good level of support every week and is reliable and helpful. She mostly does domestic duties whilst she is here and helps with drinks and lunch. The care provider currently only stays for two hours and that is all we need at present.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review, your feedback is important to us and it’s good to hear that you find your care professional both reliable and helpful. Our care services are tailored to meet each individual’s needs meaning you receive exactly the right amount of support and so we’re happy to provide as little or as much as you need.

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Review from D V (Daughter of Client) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Chester) provided excellent care to my mother after she injured her hip. The care professionals were very reliable, helpful and caring and came to be regarded as friends. When Mum's health deteriorated, the head office staff made every effort to ensure she had enough support and were in
regular contact with health professionals with regard to her medical care. I would definitely recommend it.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review and recommendation. Caring for your mum has been a privilege. It’s rewarding for us to hear from you that your mum felt supported and we communicated effectively to safeguard her well-being.

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Review from G O (Husband of Client) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead has been looking after my wife, they have always shown a very professional level of care towards her needs and wishes. The carers assigned to my wife over the years have become good friends who she looks forward to seeing each visit. Excellent skills and exemplary performances.

Reply from Mike Chalton, Franchise owner. at Home Instead (Chester)

Thank you for your review and positive feedback. It is our privilege to care for your wife and naturally we are delighted to hear that she looks forward to seeing her care professionals. Our aim is to be outstanding in every aspect of the care we deliver, and so it’s rewarding to hear you feel we have performed to an exemplary level. Thank you.

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Review from A D (Son of Client) published on 1 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Chester) were professional and courteous throughout and treated my father with dignity and respect. I was very impressed with how they were able to respond to our request to supply additional home visits when my father suffered a fall. Highly recommended.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review. Caring for your father has been our pleasure too. We aim to always be responsive and adaptive in how we care for our clients as we were able to be when responding to your father's needs.

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Review from Christine I (Daughter of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been receiving care from Home Instead since 2109, with the number of visits increasing as her needs changed. All new care professionals are introduced by another team member - so no strangers just appear at the door. The care professionals are helpful, respectful and caring. If any welfare
issues arise, Home Instead would call the appropriate agency (eg), district nurses. Having the app allows me to see visit information which has been helpful. Office staff are professional and approachable, and the support I have received was appreciated. Mum looked forward to her ladies visiting, and much laughter was had.

Reply from Catharine Chalton, Manager at Home Instead (Chester)

Many thanks for your review. It has been our pleasure to support you and your Mum.

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Review from Lauren R (Granddaughter of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care for my grandad. Nothing was too much trouble. All the staff were kind and caring and enabled my grandad to carry on living as full a life as possible. Even visiting him in the hospital when his family were unable to do so. I would recommend Home Instead to anyone.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Our sincere thanks for your review. It has been our privilege to care for your grandad, and it's rewarding to hear that we've made a positive difference in his quality of life.

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Review from B H (Client) published on 17 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care professional is excellent and very helpful at all times.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Many thanks for your review. Our aim is to provide outstanding care services to our clients and their families, and so it's rewarding to hear your positive words. Thank you.

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Review from Hilary L (Wife of Client) published on 10 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers not only extremely pleasant and capable but also very willing to tackle and task asked of them. I am sad to lose them - like old friends.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your positive review and kind words. We aim to provide outstanding care to our clients and so we're delighted to hear that you and your family have found benefit from our services and support.

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Review from Katherine C (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and all members of the family are extremely happy with the service provided by Home Instead and with carer.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your positive feedback, Katherine. It's rewarding for us to hear that we are meeting your family's needs, which allows your father to live independently at home. That's exactly what we aim for. Thank you again.

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Review from Valerie P (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All caregivers are great, They help when I need it. They also let me do what I can on my own.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review, Valerie. Our aim is to help our clients live as independently as possible in their own homes, so it's essential that we provide personalised services. Your review is testimony to that.

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Review from Kathleen P (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I have very good for my needs and carers very sympathetic to me. I have no complaints to make, the carers are lovely.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review, Kathleen. We believe in providing personalised care services to all our clients and your review is testimony to that.

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Review from Paul H (Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, efficient and friendly service. We have confidence in our care provider and the company and have recommended them to others.

Reply from Rebecca Johnson, Admin at Home Instead (Chester)

Thank you for the lovely review. We appreciate your feedback and recommendations.

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Review from Alan C (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, kind, efficient and caring.

Reply from Rebecca Johnson, Admin at Home Instead (Chester)

Thank you for your lovely review, we really appreciate your feedback.

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Review from Andrew D (Son of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and professional. Their work has enabled my dad to remain independent, comfortable and happy.

Reply from Rebecca Johnson at Home Instead (Chester)

Thank you for your lovely review it is very much appreciated, Becky.

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Review from A M (Daughter of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers do a wonderful job for my mother. Without them, she would be unable to continue living in her own apartment. They make a huge difference to her physical and mental well-being and give me peace of mind knowing I can rely on their support. Whenever I need to ring the office, the staff
are unfailingly helpful and friendly.
The carer who provides most hours and has been with her the longest; is a real treasure and always looks out for things that need doing. She and my mother greatly enjoy each other's company and share a sense of humour, which is delightful and a real tonic.

Reply from Rebecca Johnson at Home Instead (Chester)

Thank you for such a lovely review, Home Instead prides itself on matching Clients with their CAREGivers in order to provide tailored care to each individual. We have the most amazing CAREGivers who go above and beyond every day and we couldn't provide such excellent service without each and every one of them! We appreciate you taking the time to review us. Kind regards, Becky.

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Review from M L (Client) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and attentive staff.

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Review from A W (Client) assisted by family/friend published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have daily visits (Mon - Fri) by a Home Instead carer from the Chester branch for an hour at lunchtime. They provide me with company, general help and prepare a cooked lunch for me. The same lady visits 4 days a week with occasional visits by other carers. They are always on time and very friendly.

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Review from Jane K (Wife of Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Senior Care (Chester) for a year now to provide companionship for my husband who has dementia. Our carer is always reliable and friendly. I have always found the office staff to be friendly and helpful.

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Review from Margaret Ann J (Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having help with personal care 4 mornings a week since July 3rd. After contacting the company I was visited by the manager to discuss my needs and what they could offer me. The company always sends someone to introduce a new carer which has been very helpful. They are all so lovely and friendly.
Carers arrive on time and spend the full hour with me. I am assisted to shower in a dignified and caring way. My breakfast is prepared and served to me and my bed made. The kitchen and bathroom are left clean and tidy and clean laundry is put away. Only a few carers have visited over the last 4 months so we have got to know each other well and I look forward to their visits. I feel very lucky that I have found such an excellent agency. There isn't anything negative I can say about them and just wish I could afford to have them seven days a week.

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Review from Huw C (Son of Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, high quality care.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Home Instead (Chester) is calculated as follows: ( (101 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 120 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Operations Manager

Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

Jayne

Jayne Ward

Job Title: Care Manager

Joined: 2011

Jayne brings over a decade of care industry experience to Home Instead Chester. As our Care Manager, she oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.

Rebecca

Rebecca Johnson

Job Title: Recruitment Officer

Joined: 2008

Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chester) to verify any information. View our terms and conditions. Home Instead (Chester) has an Enhanced Service - more info.