Home Instead (Chester)

I am lucky to have a first-class carer with wide experience and sound training in her previous career. She is good to be with and very knowledgeable on health matters and general matters as well.

Satisfactory.

I found this experience very rewarding, with the help of carers for my mum, nothing is a problem. Having this service takes the guilt and pressure off with knowing I'm not on my own.

Our carer provides a good level of support every week and is reliable and helpful. She mostly does domestic duties whilst she is here and helps with drinks and lunch. The care provider currently only stays for two hours and that is all we need at present.

Home Instead (Chester) provided excellent care to my mother after she injured her hip. The care professionals were very reliable, helpful and caring and came to be regarded as friends. When Mum's health deteriorated, the head office staff made every effort to ensure she had enough support and were in regular contact with health professionals with regard to her medical care. I would definitely recommend it.

Since Home Instead has been looking after my wife, they have always shown a very professional level of care towards her needs and wishes. The carers assigned to my wife over the years have become good friends who she looks forward to seeing each visit. Excellent skills and exemplary performances.

Home Instead (Chester) were professional and courteous throughout and treated my father with dignity and respect. I was very impressed with how they were able to respond to our request to supply additional home visits when my father suffered a fall. Highly recommended.

My mum has been receiving care from Home Instead since 2109, with the number of visits increasing as her needs changed. All new care professionals are introduced by another team member - so no strangers just appear at the door. The care professionals are helpful, respectful and caring. If any welfare issues arise, Home Instead would call the appropriate agency (eg), district nurses. Having the app allows me to see visit information which has been helpful. Office staff are professional and approachable, and the support I have received was appreciated. Mum looked forward to her ladies visiting, and much laughter was had.

Home Instead provided excellent care for my grandad. Nothing was too much trouble. All the staff were kind and caring and enabled my grandad to carry on living as full a life as possible. Even visiting him in the hospital when his family were unable to do so. I would recommend Home Instead to anyone.

My care professional is excellent and very helpful at all times.

I found the carers not only extremely pleasant and capable but also very willing to tackle and task asked of them. I am sad to lose them - like old friends.

I find the care I have very good for my needs and carers very sympathetic to me. I have no complaints to make, the carers are lovely.

All caregivers are great, They help when I need it. They also let me do what I can on my own.

My father and all members of the family are extremely happy with the service provided by Home Instead and with carer.

Very professional, efficient and friendly service. We have confidence in our care provider and the company and have recommended them to others.

Very helpful, kind, efficient and caring.

All staff are caring and professional. Their work has enabled my dad to remain independent, comfortable and happy.

The carer who provides most hours and has been with her the longest; is a real treasure and always looks out for things that need doing. She and my mother greatly enjoy each other's company and share a sense of humour, which is delightful and a real tonic.

Very friendly and attentive staff.

I have daily visits (Mon - Fri) by a Home Instead carer from the Chester branch for an hour at lunchtime. They provide me with company, general help and prepare a cooked lunch for me. The same lady visits 4 days a week with occasional visits by other carers. They are always on time and very friendly.