Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.7 66 Reviews
  • Home Instead (Chester), Chester
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own homes. This is thanks to the dedication of its team of skilled and qualified CAREGivers.

All care packages are person-centred in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved, while safeguarding mental and physical well-being over the long-term.

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Care Provided by Home Instead (Chester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine and Mike Chalton (Owners)
  • Admission Criteria
    • Under 18 years

Funding & Fees Guide for Home Instead (Chester)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.

Home Instead (Chester) Reviews (66)

Total of 66, showing 61-66
9.7

Home Instead (Chester) has a Review Score of 9.7 (9.727) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Chester) has 66 reviews.

Overall Experience

  • 50
  • 14
  • 2
  • 0
  • 0

Date Published

66
0
9
22
44

Review from John C (Husband of Client) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia. Home Instead carers have come twice a week for over four years to be company for her while I go out. I have been able to do this with complete confidence. The ladies have always been attentive to her needs and have stimulated her conversation. Caring has been warm and efficient
and very well worth the cost.

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Management

Treated with Dignity

Value for Money

Review from Ruth L (Client) published on 24 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used three agencies in this area and this company are by far the best of those we have tried.


High quality, dedicated, thoughtful and consistent carers on a regular basis over 4 years, with good knowledge and understanding of needs of client by carers and by office staff. Superb care - for

both companionship and personal care. Carers have become good friends to client who enjoys their company and help. Excellent communication from carers and from the office - they really are just a phone call away if you need to speak to them or of their is a problem or issues - the managers respond immediately and listen well. Flexible and responsive to changing care needs. Friendly and professional in their approach to care in the home - excellent support for continuing independence.

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Management

Treated with Dignity

Value for Money

Review from Barry C (Client) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care is an excellent business in every way. I am very happy to speak to my carer - is just great.

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Review from Kenneth H (Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the are get and all the girls are very helpful.

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Treated with Dignity

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Review from Ann E (Client) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing by managing to produce a suitable carer at a specific time at relative short notice. All the carers are very personable and willing to do whatever is required. I did use another agency prior to Home Instead and its much better.

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Management

Treated with Dignity

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Review from Donald B (Husband of Client) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel this review is somewhat premature bearing in mind it has only been up and running for one week and needs time to settle down into a routine. However all the signs are good.

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Management

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chester) is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Operations Manager

Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.


Jayne

Jayne Ward

Job Title: Care Manager

Joined: 2011

Jayne brings over a decade of care industry experience to Home Instead Chester. As our Care Manager, she oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.


Rebecca

Rebecca Johnson

Job Title: Recruitment Officer

Joined: 2008

Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.


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