Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.9 69 Reviews
  • Home Instead (Chester), Chester
Home Instead Chester offers professional home care packages, helping some of the most vulnerable members of the Chester and Cheshire West community to remain independent within the comfort of their own homes. This is thanks to the dedication of its team of skilled and qualified CAREGivers.

All care packages are person-centred in order to remain focused and updated to the specific needs of each client, respecting the dignity of all those involved, while safeguarding mental and physical well-being over the long-term.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or care solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine and Mike Chalton (Owners)

Home Instead (Chester) Reviews (69)

9.9

Home Instead (Chester) has a Review Score of 9.9 (9.852) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Chester) has 69 reviews.

Overall Experience
  • 53
  • 14
  • 2
  • 0
  • 0
Date Published
  • 69
  • 3
  • 3
  • 18
  • 51
Reviewer Connection to Home Instead (Chester)
  • 25
  • 13
  • 10
  • 8
  • 8
  • 2
  • 1
  • 1
  • 1
Total of 69, showing 61-69
Review from Amalia R (Daughter of Client) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Home Instead for about three years and have found them reliable and friendly. My mother still wants her independence and this is a service that Home Instead can give her. From having companionship, giving medication to making meals, this all makes living in your own home a healthier
environment.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marco T (Son of Client) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and understanding care provided. Most weeks the same two staff which really helps with familiarity. Every request met, nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda D (Daughter of Client) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are very pleased with the care given to my mother. The carers are very supportive and the standard of care is excellent in all aspects. If we phone short notice for any extra care or support it is always given, no complaints at all. All I can say is the care agency is excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John C (Husband of Client) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia. Home Instead carers have come twice a week for over four years to be company for her while I go out. I have been able to do this with complete confidence. The ladies have always been attentive to her needs and have stimulated her conversation. Caring has been warm and efficient
and very well worth the cost.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ruth L (Client) published on 24 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used three agencies in this area and this company are by far the best of those we have tried.


High quality, dedicated, thoughtful and consistent carers on a regular basis over 4 years, with good knowledge and understanding of needs of client by carers and by office staff. Superb care - for

both companionship and personal care. Carers have become good friends to client who enjoys their company and help. Excellent communication from carers and from the office - they really are just a phone call away if you need to speak to them or of their is a problem or issues - the managers respond immediately and listen well. Flexible and responsive to changing care needs. Friendly and professional in their approach to care in the home - excellent support for continuing independence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barry C (Client) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care is an excellent business in every way. I am very happy to speak to my carer - is just great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kenneth H (Client) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the are get and all the girls are very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann E (Client) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been amazing by managing to produce a suitable carer at a specific time at relative short notice. All the carers are very personable and willing to do whatever is required. I did use another agency prior to Home Instead and its much better.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donald B (Husband of Client) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel this review is somewhat premature bearing in mind it has only been up and running for one week and needs time to settle down into a routine. However all the signs are good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Home Instead (Chester) is calculated as follows: ( (95 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Operations Manager Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead. She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

Jayne

Jayne Ward

Job Title: Care Manager Joined: 2011

Jayne brings over a decade of care industry experience to Home Instead Chester. As our Care Manager, she oversees all aspects of the Care Team from client enquiry through to ensuring every client receives an outstanding level of care.

Rebecca

Rebecca Johnson

Job Title: Recruitment Officer Joined: 2008

Rebecca is the first point of contact for all candidates looking to join the Home Instead family of Care Professionals. She is vastly experienced and has been with Home Instead Chester for over fifteen years, starting out as a Care Professional.

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