Home Instead in Nottinghamshire | 5 Home Care Providers

Review of
Home Instead (Retford and Gainsborough)
from S D (Daughter of Client) published on 8 October 2025 Submitted via Website • Report

Overall Experience

We have only been using Home Instead for about 3 months - but we are very pleased with the service. My mum and dad are very fond of the carers - 2 in particular, and the advise that myself and my brother have received from the office has been very supportive. There have been several problems with the

medication and conversations with the pharmacy, and it has all been dealt with very efficiently by Home Instead. My brother and I are pleased we have chosen Home Instead to oversee the care and welfare of our parents, when we are not able to be there as often as we wish.

Reply from Kim Ryan, Care Manager at Home Instead (Retford and Gainsborough)

Thank you so much for your kind words. We're so pleased to hear that you and your family feel supported and that your parents are happy with the care they receive. It's our privilege to be there for you.

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Review of
Home Instead (Mansfield)
from M W (Daughter-in-law of Client) published on 26 September 2025 Submitted via Website • Report

Overall Experience

We asked for help from Home Instead when the burden of caring was becoming too great and impacting our own well being. From initial contact back in May 2025 the response was immediate and reassuring, mobilising a care package within a week of our initial inquiry. The initial meeting was thorough

and every effort was made to engage our reluctant relatives and to understand their individual needs, preferences and personalities. The flexibility and responsiveness of the team during a number of emergency situations was amazing, remaining with our relative awaiting an ambulance, until we could get there and take over, and on one occasion waiting into the early hours of the morning to liaise with 111 and for the paramedics to arrive. Planning and preparing for discharge from hospital and coordinating the delivery of equipment was taken care of by the efficient and effective team. Throughout, the communication and liaison with us has been fantastic. I highly recommend this service.

Reply from Suzie Stanton, Director/Owner at Home Instead (Mansfield)

It's been an absolute pleasure to support you all. Thank you for choosing us.

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Review of
Home Instead (Nottingham)
from C A (Son of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Very good. My dad's carer stayed beyond her allocated time to sort out a new prescription for antibiotics and fit a new battery to his smoke alarm. Always friendly and caring. The carer log helps me see how my dad is doing each day.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

Thank you so much for you lovely feedback, it really does make a difference to hear your kind words.

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Review of
Home Instead (Mansfield)
from Karen L (Daughter of Client) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My review is not just for May but from the start of care in September 2024. The care has been first rate and especially when my dad needed much more than the original one visit per day. The live in care was exceptional.
All the care professionals are excellent.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your review. It's been an honour to care for Dad.

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Review of
Home Instead (Nottingham)
from Deborah H (Power of Attorney of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I have arranged for Home Instead to look after a number of my clients who wished to be cared for at home and most recently for a friend who was bedbound for the last two years of her life. Her team of professional caregivers visited 4 times a day and overnight. They looked after her, not only with great

professionalism but were also devoted in providing the emotional care and support needed to fulfil her wish to stay in the surroundings she had grown up in. I shall always be immensely grateful to them all.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We're so pleased we were able to provide the service needed to ensure your client was happy and settled in the environment she wanted.

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Review of
Home Instead (Mansfield)
from Jack B (Son of Client) published on 26 May 2025 Submitted via Website • Report

Overall Experience

My wife and I have been using Home Instead Mansfield for the past two years to provide Home Help and Companionship support for my elderly parents. Sadly Mum passed away in March last year leaving Dad on his own for the first time in 72 years. Dad suffers from a form of dementia and still misses Mum

a great deal but takes a good deal of comfort from his team of friendly Care Pros who provide him with friendship and look after his every need. Home Instead is recognised by both Social Services and the Alzheimer's Society for the quality of its dementia training which sets it apart from other care providers. Accordingly, we would strongly recommend this company to anyone looking for a kind, considerate and knowledgeable care provider to help support a loved one suffering from dementia.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your review. We are so passionate about providing the highest quality support to our clients and are grateful for you trusting us with your loved one who we feel is a big part of our Home Instead family. Thank you for choosing us.

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Review of
Home Instead (Mansfield)
from Keeley F (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Home Instead really do go above and beyond for their clients. From building a dedicated team to work with your loved ones to management attending the visits if for any reason of sickness etc.

Management support you in every manner. The app is also a massive benefit as you can read what's happened

and any issues as soon as the visit is over.

I would have no issue in recommending home instead for your loved ones to keep them in the comfort of their own home.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your kind review and we are so pleased that we are able support you all as a family.

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Review of
Home Instead (Mansfield)
from Claire W (Niece of Client) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Home Instead were recommended to me by a friend who had used their services. Initially I needed a care provider to help my aunt whilst I was away on holiday, as between 3 family members we had looked after all my aunts needs for several years. My aunt had been reluctant to accept outside help, so it

was very important to me that the care professionals would make her feel comfortable accepting them into her home.

My aunt really enjoyed the visits and very much liked all the care professionals. So much so, that when I suggested we could ask one carer to begin regular visits, she willingly accepted!
Currently, my aunt has 5 lunchtime visits. The care professionals assist with her having a shower and make her a hot lunch and leave her a sandwich for later.

Nothing is too much trouble for the care professionals or the office team, they really do go above and beyond. My aunt, at the age of 93, is most definitely in safe hands with Home Instead!

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for you review, and we are so happy that we now have regular visits to your aunt and she has accepted our support.

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Review of
Home Instead (Mansfield)
from Ann G (Daughter of Client) published on 6 May 2025 Submitted via Website • Report

Overall Experience

I am so glad that the Home Instead Companions have started to visit my mum. They are friendly, professional, caring ladies. Mum really looks forward to their visits. They chat about lots of things and they have currently got her doing a 'Life Journey' book which she is enjoying, remembering her past,

and chronicling it with photos. They also help and assist with the light housework that she wants to do but sometimes struggles with. It can be so hard with work and families but Home Instead have been a breath of fresh air for us, giving us the peace of mind that Mum is safe and not lonely in her own home. With the added security of the app I can also see if there have been any issues during the visit. They are giving mum, at 93, the independence to stay in her bungalow for a bit longer. They really do brighten her days. I cannot praise them enough for the difference they have made.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your review. We love visiting Mum, she's a delight. Thank you for choosing us!

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Review of
Home Instead (Nottingham Central & West Bridgford)
from Kim H (Niece of Client) published on 4 March 2025 Submitted via Website • Report

Overall Experience

We cannot recommend or praise this organisation highly enough. From the assessment and scheduling to admin, right through to the amazing caring team that came to look after our Aunt and delivered care of the highest quality. Everything was done as soon as requested and not only did we think it but our

Aunt herself said she felt so at ease, nothing too much trouble and everyone was so respectful and conscientious in their delivery. Standards top notch too. Home Instead GENUINELY care. Special thanks MUST go to a specific few members of staff and the fantastic team. My auntie loved you all and all you did. We are so thankful and grateful to you all.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for your wonderful words. They really do mean so much. I will be sure to pass this to the team, thank you.

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Review of
Home Instead (Nottingham)
from Sue B (Daughter of Client) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Very impressed with all aspects of Home Instead. Carers 1st class. Case manager 1st class. Office staff 1st class. Carers 99% on time and if they were going to be late they would always ring in advance.
Carers were always respectful, caring, kind and compassionate.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

We are very grateful for the positive feedback. It means a lot to know we have a 1st class service. Our aim is to ensure the service provided is to a high standard, ensuring we have reliable and compassionate care professionals delivering care to your loved one. We are always here should you need us.

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Review of
Home Instead (Nottingham Central & West Bridgford)
from C H (Son-in-law of Client) published on 19 February 2025 Submitted via Website • Report

Overall Experience

The carers who come to the house are very helpful and pleasant to have a chat with. They cook for my father-in-law and clean for him. He is very happy with the service. It is also beneficial for his relatives as it gives us peace of mind.

Reply from Emily Newbold, Registered Care Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for this lovely review. I will pass on your kind words to the team. It really does make a difference to us knowing we are supporting not only our clients but their family too.

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Review of
Home Instead (Retford and Gainsborough)
from Paul N (Son of Client) published on 29 October 2024 Submitted via Website • Report

Overall Experience

The service we have received has been excellent. We have used Home Instead for the last four years and not only have they looked after Mum with excellent care, they have also looked after me, as a family member, and been there for me when things have been challenging with Mum. Mum was very fond of many

of the carers and never had a bad word to say about any of them. I was able to work with Home Instead at all times, to adapt the care package to meet Mum's needs over time, through friendly and professional discussions, some of which were outside of working hours and at no point was the service provided compromised in any way.

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Review of
Home Instead (Retford and Gainsborough)
from Michael H (Son of Client) published on 22 October 2024 Submitted via Website • Report

Overall Experience

They provided an excellent service for my mother when she returned home after a brief spell in hospital following a fall. The communication was first-class (they also have an app with a report each time they visited).
The team enabled my mother to stay living at home as independent as she could be.

Thank you once again.

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Review of
Home Instead (Nottingham)
from J M (Daughter of Client) published on 3 September 2024 Submitted via Website • Report

Overall Experience

My mum has had home care visits and supplied the most amazing support for over 2 years. She looks forward to the carers' visits and thoroughly enjoys their company. As a family, we know they go above and beyond to help Mum and ourselves. Would recommend it to any family looking for a great carer.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much. I will pass on your kind words to the team. It really does make a difference to us knowing we are supporting not only our clients but their family too.

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Review of
Home Instead (Nottingham)
from Heather W (Daughter of Client) published on 17 July 2024 Submitted via Website • Report

Overall Experience

Home Instead Nottingham have cared for my dad for 17 months prior to his admission to a nursing home. I can't speak highly enough of everyone concerned from the initial assessment, which was thorough and kind, through to the office staff and of course the carers themselves. Everyone was kind and considerate

to both Dad and the rest of the family. The carers went over and above to help him. It's a pity I can't name people individually but you know who you are!
A huge thank you to you all.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for taking the time to write your review. It really does make a difference and I will pass this over to the team. If you need anything in the future, do not hesitate to contact us. Thank you.

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Review of
Home Instead (Retford and Gainsborough)
from R B (Daughter of Client) published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

My mother has three visits from carers each day since returning home after breaking her leg last autumn. I have found the carers well-qualified, pleasant and helpful and my mother has developed a good rapport with them. Home Instead provide a very reliable service. Let my mother know if a carer has

been delayed and so far have never let us down, even after a snowfall in December.

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Review of
Home Instead (Retford and Gainsborough)
from C B (Sister of Client) published on 21 May 2024 Submitted via Website • Report

Overall Experience

I am so pleased we chose Home Instead. They provide an extremely good service. My sister has them once a day to oversee her medicines which she was forgetting to take and causing health problems. As I live away from my sister it is reassuring to know she is being cared for and is able to continue living

in her own home.
They offer so much help in the home from light cleaning to bed-making, shopping and making her a sandwich for lunch. All things that now she finds difficult and unable to do for herself. Perhaps most importantly they provide a daily, friendly companionship.

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Review of
Home Instead (Retford and Gainsborough)
from Felicity F (Niece of Client) published on 21 May 2024 Submitted via Website • Report

Overall Experience

I turned to this company when my aunt needed home care for an extended time with personal care, light cleaning and meal preparation needed, but also social friendship. I was delighted with the professional approach. Everything was explained fully, terms, contacts and emergency care.
My aunt was delighted

with the carers' personal and friendly approach. Care ended due to health complications and she is now in a nursing home. The help provided kept her living to a really good standard for almost a year.
I recommend this company highly. It is not cheap, but you get an excellent service, with a full hour each session and additional help available. It was worth everything to have peace of mind, great staff and the highest level of safeguarding.

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Review of
Home Instead (Retford and Gainsborough)
from Rachel C (Granddaughter of Client) published on 8 May 2024 Submitted via Website • Report

Overall Experience

Home Instead have been amazing since Granda came out of hospital. The speed at which you were able to upgrade his care requirements and the support he has received to be able to return home is fantastic. We really are grateful for everything you do. One of the carers deserves a special mention. She’s

been incredible, Granda’s house has never looked better, she goes above and beyond and I’m so thankful she’s involved in his care.

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Home Care Providers Owned by Home Instead in Nottinghamshire

Home Instead Locations in Nottinghamshire (5)

Home Instead Reviews in Nottinghamshire (210)

Home Instead (Retford and Gainsborough)

Home Instead (Mansfield)

Home Instead (Nottingham)

Home Instead (Mansfield)

Home Instead (Nottingham)

Home Instead (Mansfield)

Home Instead (Mansfield)

Home Instead (Mansfield)

Home Instead (Mansfield)

Home Instead (Nottingham Central & West Bridgford)

Home Instead (Nottingham)

Home Instead (Nottingham Central & West Bridgford)

Home Instead (Retford and Gainsborough)

Home Instead (Retford and Gainsborough)

Home Instead (Nottingham)

Home Instead (Nottingham)

Home Instead (Retford and Gainsborough)

Home Instead (Retford and Gainsborough)

Home Instead (Retford and Gainsborough)

Home Instead (Retford and Gainsborough)

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