Home Instead (Nottingham Central & West Bridgford)

28A Gordon Road, West Bridgford, Nottingham NG2 5LN
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9.5 12 Reviews
  • Home Instead (Nottingham Central & West Bridgford), Nottingham
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Care Provided by Home Instead (Nottingham Central & West Bridgford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Johnson (Managing Director)

Funding & Fees Guide for Home Instead (Nottingham Central & West Bridgford)

  • Prices

  • Offering Private home care services from £25.00 per hour.

  • All packages are bespoke - at a time that suits you not our schedule - on time - every time - please contact us for your bespoke quote.
    Sleep in and live in / 24 hours care are also available.
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Home Instead (Nottingham Central & West Bridgford) Reviews (12)

9.5

Home Instead (Nottingham Central & West Bridgford) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Nottingham Central & West Bridgford) has 12 reviews.

Overall Experience

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Date Published

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Review from Kim H (Niece of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend or praise this organisation highly enough. From the assessment and scheduling to admin, right through to the amazing caring team that came to look after our Aunt and delivered care of the highest quality. Everything was done as soon as requested and not only did we think it but our
Aunt herself said she felt so at ease, nothing too much trouble and everyone was so respectful and conscientious in their delivery. Standards top notch too. Home Instead GENUINELY care. Special thanks MUST go to a specific few members of staff and the fantastic team. My auntie loved you all and all you did. We are so thankful and grateful to you all.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for your wonderful words. They really do mean so much. I will be sure to pass this to the team, thank you.


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Review from C H (Son-in-law of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to the house are very helpful and pleasant to have a chat with. They cook for my father-in-law and clean for him. He is very happy with the service. It is also beneficial for his relatives as it gives us peace of mind.

Reply from Emily Newbold, Registered Care Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for this lovely review. I will pass on your kind words to the team. It really does make a difference to us knowing we are supporting not only our clients but their family too.


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Review from C S (Sister of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager calling to assess my brother throughout the time we used this service, I was totally satisfied. The friendly carers who went the extra mile to be helpful and caring towards my brother who had mobility issues so relied on them so much. The team where always professional in all aspects
of their work and when I went on holiday I had to rely on them to assist my brother, and they did with their kindness towards him and that meant a lot to me as well as my brother. I would thoroughly recommend Home Instead (Nottingham Central & West Bridgford) every time for hard work, kindness and professionalism.

Reply from Home Instead Westbridgford, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you for your kind words, it has been a privilege supporting your brother.


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Review from Elizabeth H (Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day Home Instead (Nottingham Central & West Bridgford) live-in care service started for Mum changed her life and mine. They've bent over backwards to match carers to my Mum's personality and needs. Sometimes a match doesn't work out so well - that's inevitable - and they instantly respond to that
to find a better. Mum (in her 96th year) is now very settled with her two main carers, hugely improved in terms of her anxiety to the extent that happiness has returned into her life. I feel we've got my Mum back from a nightmare of panic and anxiety, and my husband and I who live so far away from her have got our lives back also. I'm not now responsible for her every need, emotional, physical and practical, from a distance, as the brilliant live-in carers look after her so compassionately and well that when I talk to Mum daily we now have good conversations about things she's doing and enjoying, like the jigsaws and occasional little walks and trips to the park, or about things we both remember. Wonderful at all levels.

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Review from Amy M (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been wonderful. We needed urgent care for my Dad who has dementia and mobility issues. Home Instead were extremely efficient and professional and organised live-in care very quickly for us. We had three carers in total and each one was very kind, efficient and went above and beyond
their duties. We would highly recommend them and use them again if we need to.

Reply from Home Instead Westbridgford, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for taking the time to share your kind words, it is so appreciated.


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Review from Edward G (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Home Instead (Nottingham Central & West Bridgford) has been very satisfactory. The caregivers support me with the utmost respect and dignity. They always go above and beyond to support me and my routine.

Reply from Home Instead Westbridgford, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you, it has been a pleasure looking after you.


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Review from Jennifer R (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Home Instead were professional, punctual and charming. It was a pleasure to meet them and my father appreciated their visits and company - they provide more than a care service: they also became 'friends' with my father and my brother and I were reassured by their presence, which
enabled Dad to be at home - his greatest wish. Thank you.

Reply from Amy Bloxham, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for taking the time to share your kind words, it is so appreciated.


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Review from V W (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead to be very caring and supportive of my Dad. They are quick and efficient with their jobs but still find time to have a chat. It gives our family peace of mind knowing he has kind and helpful carers popping in.

Reply from Amy Bloxham, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for your kind words. It is our pleasure and honour to look after your Dad.


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Review from Andrew P (Son of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been excellent. This type of care only works if the carers and the 'patient' gel. Home Instead were happy to make sure that this was the case and this ensured that my father was totally comfortable with the carers, visits and care administered.
Everyone we met or dealt with at Home
Instead were helpful, thoughtful and totally focused on making things as good as they could be for my father.
From my point of view, it lifted a weight off my shoulders. I knew that my father was happy, but also any small errands like picking up some milk or a prescription were also sorted without my having to make a 40 mile round trip.
The 'App' was hugely helpful as it enabled me to see the report from every visit and could see how my father was that day. It was also a great way to make sure that I had passed over all the information on tasks that needed to be undertaken as they are listed and checked off in the visit report.

Reply from Amy Bloxham, Operations Manager at Home Instead (Nottingham Central & West Bridgford)

Thank you so much for your kind words - your father was an inspiration - and an honour for us to support.


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Review from A K (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied so far with the care our relative receives. They look forward to the carers visits and have, with the carers help, been able to get out more than usual. It is enabling them to remain in the familiar surroundings of their own home, which at the moment is important.

Reply from Home Instead Westbridgford, Amy Bloxham at Home Instead (Nottingham Central & West Bridgford)

Thank you - it is an absolute privilege supporting you all.


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Review from J G (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have managed without them as when they started. I couldn't get out of bed they were very caring and nothing was too much trouble. I would definitely recommend them to people and it's nice to know they are there to call on.

Reply from Jade Thumwood, General Manager with CQC Registration at Home Instead (Nottingham Central & West Bridgford)

It is a privilege to support you and so pleased to hear the difference our caregivers are making to your life daily. We can't wait to share this wonderful feedback as it means so much to us all.


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Review from G H (Client) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the help - all carers are efficient and very kind. Would recommend this service to any other older person.

Reply from Jade Thumwood, General Manager at Home Instead (Nottingham Central & West Bridgford)

So pleased to hear the support of our caregivers has been effective. It is a privilege to provide our services and make such a difference.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead (Nottingham Central & West Bridgford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Nottingham Central & West Bridgford) is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham Central & West Bridgford) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Frequently Asked Questions about Home Instead (Nottingham Central & West Bridgford)

What Type of Services does Home Instead (Nottingham Central & West Bridgford) offer?

Home Instead (Nottingham Central & West Bridgford) offers Home Care.

How many Carers does Home Instead (Nottingham Central & West Bridgford) employ?

Home Instead (Nottingham Central & West Bridgford) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Nottingham Central & West Bridgford) to verify any information. View our terms and conditions. Home Instead (Nottingham Central & West Bridgford) has a Basic Service – more info.