Truly Care Services Ltd

Olive House, Blake Street, Mansfield NG19 9NT
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9.7 18 Reviews
  • Truly Care Services Ltd, Mansfield
Truly Care Services Ltd (Mansfield) is a Home Care provider, offering care, support, companionship, respite services and live-in care to people in their own homes and throughout the Mansfield community, Annesley, Bassetlaw, Edwinstowe, Sutton and surrounding areas. The agency is able to care for a range of needs related to various injuries, disease, and disorders.

In life there comes a time when everyday tasks that are often taken for granted can become difficult that's when Truly Care Services (Mansfield) steps in to provide quality and affordable assistance that can help people wishing to remain independent in their own home to live their life to the fullest.

Truly Care Services motto is to provide patient-centered best Quality Care possible and the team are highly experienced, professionals who are caring and flexible and can rapidly adapt to meet any changing needs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.50 – £26.62
  • Weekly Live-in Care Fees: £1000 – £1500

Fees are based on individual needs

These prices are only a guideline, please contact Truly Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Truly Care Services Ltd

Person in charge

  • Shekainah Moley (Registered Manager)

Truly Care Services Ltd Reviews (18)

9.7

Truly Care Services Ltd has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years.
Over all time Truly Care Services Ltd has 18 reviews.

Overall Experience
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Date Published
  • 18
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  • 11
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Reviewer Connection to Truly Care Services Ltd
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Total of 18, showing 1-18
Review from Jenny P (Mother of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 5 year old son absolutely loves his days out with the Trulycare team. He has bonded really well with the staff and waits at our front gate for them to arrive. The updates that I receive during visits are really reassuring for me. I was recommended Trulycare service by my cousin and I would absolutely
recommend Truly care to anyone else looking to use this type of service provider. They are reliable, trustworthy, and fun to be around. Always with a smile on their face. I am so happy I chose truly care and look forward to my son spending time with them.
Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for the excellent feedback and five star rating!

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Review from Kay B (Daughter of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Reliable and friendly. They usually let me know if there are any problems, which there has been a few times. I Don't think she is always encouraged enough to eat, and similarly to use the cream on her face, arms and legs during both visits. This is a must as she's prone to horribly dry skin. After
saying that I know how difficult my mum can be, which in return can make it difficult for the carers.
Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Many thanks for the review, much appreciate your feedback

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Review from J S (Daughter of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carer was kind to my father and kept an eye on him when he was really poorly. The agency always responded well to my concerns and requests. She did good work cleaning and washing for him. She was also very understanding to me when I was worried and upset.
Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for the great feedback and five star review!

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Review from E C (Mother of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, the client's carer is fantastic and very kind.


She has an innate ability in interacting with people with disabilities.


The client always looks forward to his time spent with the carer. Thank you

Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for your excellent feedback and five star rating!

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Review from J S (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are Truley wonderful.


They have enabled my father to gain some independence and improve since his hospital admission. So he can stay in his own home.


They are all very kind and caring.


The service they provide is wonderful.
Xx

Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for your great feedback and excellent review!

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Review from L R (Mother of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Truly Care and their staff are a vital lifeline for our family they support us in many ways. Maintaining personal care. Accessing the outside side world and providing a safe and happy environment within the house whilst working with us.
Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for your great feedback and positive review!

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Review from V P (Mother of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The small group of staff who work with my daughter are fantastic and have made such an effort to get to know her and understand her behavioural needs. Any issues we have raised have been dealt with quickly and professionally. Having the staff supporting in our home has really made a positive different
to our family life.
Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

Thank you very much for your excellent feedback and five star rating!

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  • Care / Support
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Review from L M (Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had no problems with booking days needed or changing dates,All communication is open as and when.The carer is very considerate to the tasks and needs of what is asked of her.
Overall a very positive experience.
Reply from Athira Kumari, Registered Manager at Truly Care Services Ltd

We are so grateful for your excellent feedback and 5 star rating !

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Review from M D (Wife of Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank this company for stepping in at my lowest point when my husband became ill suddenly just before christmas.
Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for your review. We endeavour to step in and provide care and support within 24 hours of assessment .

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Review from V C (Friend of Client) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, there has been a massive turnaround in Truly Care this year. The previous years my friend was dissatisfied with the lazy staff. This whole year has been an amazing service. My friend's carer has been the best and so have all the other staff this year they have done a fantastic job too.
This year everything has run nice and smooth. My friend has no complaints it has been a perfect year with perfect staff. My compliments to the staff.
Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for your invaluable feedback, we strive to provide the best care possible and endeavour to improve continuously to achieve this goal.

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Review from J M (Mother of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Truly Care was appointed to take our son into the community of social visits. Our son was assessed, and a team was built around his needs. The staff are punctual and are a regular team that knows him well. Scheduling is flexible, and the management is always available to talk through any concerns or
changes required. We will continue to be supported by Truly Care.
Reply from Shekainah Moley, Manager at Truly Care Services Ltd

It is Truly Care Services' pleasure and joy to provide support and grow together in his journey.

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Review from Emma A (Daughter of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly Care has been looking after both of our parents for the past eight months and has been wonderful. Dad sadly has heart failure and kidney and liver failure and low mobility, Mum, on the other hand, has high mobility but Primary Progressive Aphasia, a rare form of dementia where you lose the ability
to communicate and find words. We have two live-in carers who are brilliant. They manage to navigate their individual needs so well, providing them with support, living with them in their home and all that entails and caring for both Mum and Dad with compassion, dignity and humour. It has meant that I can continue working and look after my own family and not constantly worry about them and fly up the M1. We also have night support from Truly Care when we need it and everyone who comes in, when we need an extra person or our two regular carers have time off, are professional, kind and great carers. I would thoroughly recommend them.
Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for such encouraging feedback. It's a privilege to support both parents and the family is such a great support to our team.

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Review from R C (Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review relates to the past eight months. Truly Care Services helped to secure the release of our father from the hospital. He has been in palliative and end-of-life care at home with his wife, who has ongoing needs for dementia care. We have two live-in carers and also need regular night care support.
The standard of care our parents receive is high. It is a complex situation managing two people who have been married for almost 60 years but now have differing needs. They are looked after as a couple with compassion and dignity. The medical condition of our father has been intense and unpredictable and Truly Care Services have responded well to fast-changing situations. They have provided family support as well as continuing to advise on funding, or the absence of, from the Health Board. Our mother is very active and requires specialist support, alongside her personal and daily care, which has been mainly provided by outside agencies, occupational therapist, speech therapist etc.
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Review from Cordell H (Regular Volunteer) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like the name states Truly Care - I have experienced the best services with this company. Not only are the staff members extremely qualified they also possess a strong sense of compassion towards their clients. Truly Care values their clients and makes sure they are treated and cared for without discrimination.
The management team upholds high levels of Ethical and Etiquette standards, they also make sure funds are updated on a regular basis so as to prevent financial abuse.
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Review from Deborah C (Daughter of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Their name says it all 'Truly Care'.
The wonderful team came to our rescue in our time of need. We needed to replace my mother's care provider, due to poor experience with another provider. From the first interaction with mum, through to her sad passing. The care, compassion and friendship given by
the whole Truly Care team was nothing short of fantastic. My mum could not have been looked after in a more professional, loving and genuinely loving environment, which she really appreciated.
I cannot recommend Truly Care high enough to anyone looking for a first class team for their loved ones.
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Review from John C (Husband of Client) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing in my life is ideal at present owing to Joan's illness.
The team of carers help to make things better in many ways.
My wife and I value their support.
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Review from Keith M (Husband of Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Truly Care Services Ltd are brilliant. They will change times for you at a moments notice. They are professional, knowledgeable and the main thing very friendly. My wife, who was very suspicious at first) now loves the attention she is given.
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Review from J A (Mother of Client) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My daughter seems to enjoy going out with the carers and looks forward to going with them. They have taken on board tips and training that we have put together. However, timekeeping and punctuality are not good. They have been late arriving more often than on time. (Up to 50 minutes late)! This is not
good, as my daughter gets more and more anxious waiting for them to arrive.
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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Truly Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Truly Care Services Ltd is calculated as follows: ( (49 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Truly Care Services Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Truly Care Services Ltd

What Type of Services does Truly Care Services Ltd offer?

Truly Care Services Ltd offers Home Care.

How many Carers does Truly Care Services Ltd employ?

Truly Care Services Ltd employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Truly Care Services Ltd to verify any information. View our terms and conditions. Truly Care Services Ltd has an Enhanced Service - more info.