Submit a Review for Truly Care Services Ltd
Olive House, Blake Street, Mansfield, NG19 9NT
View Full Details of Truly Care Services LtdLatest Reviews for Truly Care Services Ltd
17 April 2025
Carer was kind to my father and kept an eye on him when he was really poorly. The agency always responded well to my concerns and requests. She did good work cleaning and washing for him. She was also very understanding to me when I was worried and upset.
11 April 2025
Excellent care, the client's carer is fantastic and very kind. She has an innate ability in interacting with people with disabilities. The client always looks forward to his time spent with the carer. Thank you
11 April 2025
All the staff are Truley wonderful. They have enabled my father to gain some independence and improve since his hospital admission. So he can stay in his own home. They are all very kind and caring. The service they provide is wonderful. Xx
07 April 2025
Truly Care and their staff are a vital lifeline for our family they support us in many ways. Maintaining personal care. Accessing the outside side world and providing a safe and happy environment within the house whilst working with us.
04 April 2025
The small group of staff who work with my daughter are fantastic and have made such an effort to get to know her and understand her behavioural needs. Any issues we have raised have been dealt with quickly and professionally. Having the staff supporting in our home has really made a positive different to our family life.
04 April 2025
I have had no problems with booking days needed or changing dates,All communication is open as and when.The carer is very considerate to the tasks and needs of what is asked of her. Overall a very positive experience.
26 March 2024
I thank this company for stepping in at my lowest point when my husband became ill suddenly just before christmas.
05 December 2023
In my opinion, there has been a massive turnaround in Truly Care this year. The previous years my friend was dissatisfied with the lazy staff. This whole year has been an amazing service. My friend's carer has been the best and so have all the other staff this year they have done a fantastic job too. This year everything has run nice and smooth. My friend has no complaints it has been a perfect year with perfect staff. My compliments to the staff.
04 December 2023
Truly Care was appointed to take our son into the community of social visits. Our son was assessed, and a team was built around his needs. The staff are punctual and are a regular team that knows him well. Scheduling is flexible, and the management is always available to talk through any concerns or changes required. We will continue to be supported by Truly Care.
19 January 2023
Truly Care has been looking after both of our parents for the past eight months and has been wonderful. Dad sadly has heart failure and kidney and liver failure and low mobility, Mum, on the other hand, has high mobility but Primary Progressive Aphasia, a rare form of dementia where you lose the ability to communicate and find words. We have two live-in carers who are brilliant. They manage to navigate their individual needs so well, providing them with support, living with them in their home and all that entails and caring for both Mum and Dad with compassion, dignity and humour. It has meant that I can continue working and look after my own family and not constantly worry about them and fly up the M1. We also have night support from Truly Care when we need it and everyone who comes in, when we need an extra person or our two regular carers have time off, are professional, kind and great carers. I would thoroughly recommend them.
19 December 2022
This review relates to the past eight months. Truly Care Services helped to secure the release of our father from the hospital. He has been in palliative and end-of-life care at home with his wife, who has ongoing needs for dementia care. We have two live-in carers and also need regular night care support. The standard of care our parents receive is high. It is a complex situation managing two people who have been married for almost 60 years but now have differing needs. They are looked after as a couple with compassion and dignity. The medical condition of our father has been intense and unpredictable and Truly Care Services have responded well to fast-changing situations. They have provided family support as well as continuing to advise on funding, or the absence of, from the Health Board. Our mother is very active and requires specialist support, alongside her personal and daily care, which has been mainly provided by outside agencies, occupational therapist, speech therapist etc.
11 October 2022
Like the name states Truly Care - I have experienced the best services with this company. Not only are the staff members extremely qualified they also possess a strong sense of compassion towards their clients. Truly Care values their clients and makes sure they are treated and cared for without discrimination. The management team upholds high levels of Ethical and Etiquette standards, they also make sure funds are updated on a regular basis so as to prevent financial abuse.
06 March 2019
Their name says it all 'Truly Care'. The wonderful team came to our rescue in our time of need. We needed to replace my mother's care provider, due to poor experience with another provider. From the first interaction with mum, through to her sad passing. The care, compassion and friendship given by the whole Truly Care team was nothing short of fantastic. My mum could not have been looked after in a more professional, loving and genuinely loving environment, which she really appreciated. I cannot recommend Truly Care high enough to anyone looking for a first class team for their loved ones.
08 November 2018
Nothing in my life is ideal at present owing to Joan's illness. The team of carers help to make things better in many ways. My wife and I value their support.
07 November 2018
The team at Truly Care Services Ltd are brilliant. They will change times for you at a moments notice. They are professional, knowledgeable and the main thing very friendly. My wife, who was very suspicious at first) now loves the attention she is given.
24 September 2018
My daughter seems to enjoy going out with the carers and looks forward to going with them. They have taken on board tips and training that we have put together. However, timekeeping and punctuality are not good. They have been late arriving more often than on time. (Up to 50 minutes late)! This is not good, as my daughter gets more and more anxious waiting for them to arrive.
Latest Reviews for Truly Care Services Ltd
17 April 2025
Carer was kind to my father and kept an eye on him when he was really poorly. The agency always responded well to my concerns and requests. She did good work cleaning and washing for him. She was also very understanding to me when I was worried and upset.
11 April 2025
Excellent care, the client's carer is fantastic and very kind. She has an innate ability in interacting with people with disabilities. The client always looks forward to his time spent with the carer. Thank you
11 April 2025
All the staff are Truley wonderful. They have enabled my father to gain some independence and improve since his hospital admission. So he can stay in his own home. They are all very kind and caring. The service they provide is wonderful. Xx
07 April 2025
Truly Care and their staff are a vital lifeline for our family they support us in many ways. Maintaining personal care. Accessing the outside side world and providing a safe and happy environment within the house whilst working with us.
04 April 2025
The small group of staff who work with my daughter are fantastic and have made such an effort to get to know her and understand her behavioural needs. Any issues we have raised have been dealt with quickly and professionally. Having the staff supporting in our home has really made a positive different to our family life.
04 April 2025
I have had no problems with booking days needed or changing dates,All communication is open as and when.The carer is very considerate to the tasks and needs of what is asked of her. Overall a very positive experience.
26 March 2024
I thank this company for stepping in at my lowest point when my husband became ill suddenly just before christmas.
05 December 2023
In my opinion, there has been a massive turnaround in Truly Care this year. The previous years my friend was dissatisfied with the lazy staff. This whole year has been an amazing service. My friend's carer has been the best and so have all the other staff this year they have done a fantastic job too. This year everything has run nice and smooth. My friend has no complaints it has been a perfect year with perfect staff. My compliments to the staff.
04 December 2023
Truly Care was appointed to take our son into the community of social visits. Our son was assessed, and a team was built around his needs. The staff are punctual and are a regular team that knows him well. Scheduling is flexible, and the management is always available to talk through any concerns or changes required. We will continue to be supported by Truly Care.
19 January 2023
Truly Care has been looking after both of our parents for the past eight months and has been wonderful. Dad sadly has heart failure and kidney and liver failure and low mobility, Mum, on the other hand, has high mobility but Primary Progressive Aphasia, a rare form of dementia where you lose the ability to communicate and find words. We have two live-in carers who are brilliant. They manage to navigate their individual needs so well, providing them with support, living with them in their home and all that entails and caring for both Mum and Dad with compassion, dignity and humour. It has meant that I can continue working and look after my own family and not constantly worry about them and fly up the M1. We also have night support from Truly Care when we need it and everyone who comes in, when we need an extra person or our two regular carers have time off, are professional, kind and great carers. I would thoroughly recommend them.
19 December 2022
This review relates to the past eight months. Truly Care Services helped to secure the release of our father from the hospital. He has been in palliative and end-of-life care at home with his wife, who has ongoing needs for dementia care. We have two live-in carers and also need regular night care support. The standard of care our parents receive is high. It is a complex situation managing two people who have been married for almost 60 years but now have differing needs. They are looked after as a couple with compassion and dignity. The medical condition of our father has been intense and unpredictable and Truly Care Services have responded well to fast-changing situations. They have provided family support as well as continuing to advise on funding, or the absence of, from the Health Board. Our mother is very active and requires specialist support, alongside her personal and daily care, which has been mainly provided by outside agencies, occupational therapist, speech therapist etc.
11 October 2022
Like the name states Truly Care - I have experienced the best services with this company. Not only are the staff members extremely qualified they also possess a strong sense of compassion towards their clients. Truly Care values their clients and makes sure they are treated and cared for without discrimination. The management team upholds high levels of Ethical and Etiquette standards, they also make sure funds are updated on a regular basis so as to prevent financial abuse.
06 March 2019
Their name says it all 'Truly Care'. The wonderful team came to our rescue in our time of need. We needed to replace my mother's care provider, due to poor experience with another provider. From the first interaction with mum, through to her sad passing. The care, compassion and friendship given by the whole Truly Care team was nothing short of fantastic. My mum could not have been looked after in a more professional, loving and genuinely loving environment, which she really appreciated. I cannot recommend Truly Care high enough to anyone looking for a first class team for their loved ones.
08 November 2018
Nothing in my life is ideal at present owing to Joan's illness. The team of carers help to make things better in many ways. My wife and I value their support.
07 November 2018
The team at Truly Care Services Ltd are brilliant. They will change times for you at a moments notice. They are professional, knowledgeable and the main thing very friendly. My wife, who was very suspicious at first) now loves the attention she is given.
24 September 2018
My daughter seems to enjoy going out with the carers and looks forward to going with them. They have taken on board tips and training that we have put together. However, timekeeping and punctuality are not good. They have been late arriving more often than on time. (Up to 50 minutes late)! This is not good, as my daughter gets more and more anxious waiting for them to arrive.