Respectful Care Nottingham South

251 Exchange Road, West Bridgford, Nottingham NG2 6DD
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10 137 Reviews
Respectful Care Nottingham South is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care, as well as companionship services and shopping/meal preparation.

Staff recognise each client is an individual, someone with their own diverse needs and requirements.

This is why the company aims to get to know the needs of the individual by creating a personalised plan for clients to be as independent as possible.

This ensures that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact Respectful Care to find out more about our Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Peach (Manager)

Respectful Care Nottingham South Reviews (137)

Total of 137, showing 1-20
10

Respectful Care Nottingham South has a Review Score of 10 (9.956) out of 10, based on 27 reviews in the last 2 years. Over all time Respectful Care Nottingham South has 137 reviews.

Overall Experience

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Date Published

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Review from Linda V (Daughter of Client) published on 27 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that we found Respectful Care! The staff are kind and approachable, and I'm grateful that we have a good relationship with everyone (that's so important!) It's such a relief to know that we can leave mum in their care and feel happy that we can totally trust the staff to attend to her
needs. Would absolutely recommend 100%!!

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review. We really do appreciate your feedback.

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Review from H B (Brother of Client) published on 19 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother needed care and support following hospital treatment, and Respectful Care was recommended to us. He has received their support and care on and off over a two or three-year period. The care staff have been very professional and have dealt with numerous problems. I am normally reluctant to
give recommendations, but would not hesitate in this instance.

Reply from Emma Peach, Director at Respectful Care Nottingham South

We are more than happy to support your brother; we really do appreciate your comments.

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Review from Sarah G (Daughter of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful Mum has now been cared for by Respectful Care for almost two and a half years. Our experience with Mum's carers has been amazing and I know I can always be confident that Mum's welfare and dignity is their top priority. They all truly embody the company name - thank you for caring for and
supporting Mum so brilliantly; I will be forever grateful.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you, for your lovely review. Mum is an absolute delight. Our carers love supporting Mum.

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Review from Robert H (Son of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and standard of care has been exemplary. The carers have essentially become part of the family. We have never been let down and any last minute requests have always been accommodated. I can't recommend them enough.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your lovely review. We are so pleased that you are happy with our carers. Your feedback is so important to us.

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Review from David B (Husband of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by carers appointed by Respectful Care has always been excellent, The carers invariably offer extra help beyond immediate care, are punctual, keep good time and are polite. If a change of the start time is required because say my wife has an appointment away from our home (I have
in recent weekly charity events) Respectful Care is prepared to alter the start time for the carer to attend and will cooperate in any reasonable request. My wife is relaxed in chatting to the carers who are in turn happy to engage with her. All in all a good company with very helpful carers.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review. we do really appreciate your feedback.

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Review from C G (Wife of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and very reliable flexibility too when we've had appointments. Friendly staff and very helpful nothing seems to much. Staff are also very cheerful when they arrive and we're glad to see them in the morning for there help.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for taking the time to review us, we really do appreciate your feedback!

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Review from D W (Son of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was excellent. The carer was always polite, respectful and dedicated to her job.

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Review from A G (Mother of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service of the care staff is excellent and goes above and beyond daily tasks.
Exceptional service is given when requiring additional care support outside the home.
Carers and admin staff are all very professional and friendly.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for taking the time to review us, we do appreciate your feedback, we are so glad you are satisfied with our service.

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Review from G D (Sister of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Respectful Care have looked after my sister for a number of years now and myself and the family has found the carers to be extremely helpful, very caring and a few of them have gone over and above what is required of them. Not only have they cared for my sister extremely well but they have
built up a good relationship with the rest of the family. In a lot of cases, they have gone beyond their normal duties. Overall I have been extremely satisfied with the care of my sister.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for the kind review, we really appreciate it. We wish your sister and all the best in the future.

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Review from Debra F (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my very independent 97-year-old mum unfortunately fell and broke her hip, it was decided she would need help and support to remain in her own home. She was very reluctant, frightened, and wary of change to her usual way of coping. My goodness, what a difference the Respectful Care team has made
to Mum's life. She was very gently coaxed into accepting her new normal with much kindness, dedication, and respect. Mum is so much happier now than she has been in a long time and very much looks forward to the daily visits. All of the carers who support Mum have been professional, reliable, and very efficient. Very caring and kind. I highly recommend Respectful Care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your amazing review. We are so glad Mum enjoys and benefits from the daily visits. We look forward to continuing to support Mum.

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Review from Simon T (Son of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I would say that our whole family want to thank Respectful Care and recommend them without hesitation.
We visited the offices several times, and know how approachable, thorough and well run they are. But of course, it is the carers who make the difference.
Our 96 year old Dad had lived
alone for some 30 years and found welcoming new people into his home quite challenging, especially when he wasn't well. Once there was a regular team of carers, he started to settle, and over 12 months, we eventually increased to 4 visits a day, as his needs increased. There are too many carers to mention, but over the last few weeks of Dad's life, we owe so much to five particular members of staff.
Our Dad passed away recently after a very short stay in hospital, but we are so grateful for the care and support provided by the Respectful Care team that allowed him to stay at home as he wished. Many thanks.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your kind review, we are very pleased we could make a difference for Dad.

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Review from David T (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring culture of Respectful Care is apparent with all staff who look after both of my parents. Communication is excellent, and care exemplary: happy parents. I am happy with the care my parents receive, my parents are happy with the care they receive. I recommend Respectful Care unreservedly.

Reply from Emma Peach, Director at Respectful Care Nottingham South

We are so pleased Mum and Dad are pleased with the support they receive, we enjoy caring for them and hope to continue for many years to come.

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Review from Ellen H (Daughter of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mum was taking a well-earned carer break I moved in with dad for the week as his carer. The carers came to dad three times daily as usual but also sat with him until his lunch call. They were professional, friendly, caring and completed tasks around the house. I would not have been able to
do it without them and had no qualms about leaving dad in their care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review, we were happy to assist and are always available to support you in the future.

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Review from Adrian S (Son of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from a particular person who conducts initial assessments. Ongoing care for Mum thereafter is very good.
The most important thing of all is that Mum felt happy with the service.
I would not hesitate to recommend Respectful Care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review, we value your feedback.

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Review from J S (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Respectful Care at their office, I wanted to meet the staff before making a decision on using their services, within 30 seconds of walking through the door, I knew I would be using Respectful Care to look after my dad. They were very sympathetic and accommodating to my concerns, so welcoming
and helpful. With the care of my dad, not only do they send out a rota so I know who will be attending and when, they contact me if they have any issues however small, thank you for that. My dad is very happy with the staff too. World-class service, my sister and I are very grateful.

Reply from Emma Peach, Director at Respectful Care Nottingham South

We are very happy that Dad has settled in so well, and we will continue to support Dad and your family to the best we possibly can. You are always welcome to pop in anytime! Thank you for your lovely feedback.

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Review from Diane B (Daughter-in-law of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was looked after from December 2023 till June 2024, the team that looked after him were very good, in all aspects of his care.
From housekeeping, personal care, and his medication. We were very pleased with his care package, and wouldn't hesitate to use it again.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your kind review, we wish Dad the very best for his future. He will be missed by the carers.

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Review from Steve M (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum returned from the hospital, then respite home, to her own home after we had it modified to make things safer for her. This was in March 2023. On recommendation, we appointed Respectful Care to provide the necessary care package for her to continue in her own home.
My mother is not good with
people she doesn't know, but the Respectful Care people all loved her and cared for her with the greatest kindness, patience and respect, and my mum flourished under their care and improved enormously.
I met many of her carers and they truly do live up to Respectful Care.
They noticed the slightest health issues with Mum and let me know immediately. Sometimes those issues were urgent and they also needed to call 111 or arrange for paramedics - all was done swiftly and efficiently and with my full knowledge and approval.
Sadly Mum has taken a turn for the worse and will now have to go into end-of-life care in a nursing home, so our contract with Respectful Care is at an end. Well done to Respectful Care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your kind review, I hope the great standards of care continue for Mum. We are so happy we made a difference for Mum and yourself. She was a pleasure to care for.

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Review from M H (Wife of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known the agency since August 2021. After participating in a rehabilitation programme for my husband who has a painful arthritic condition and Parkinson’s, we retained a link with Respectful Care and they visited for a half-hour session each week. Recently my husband has required more care and
as always they have been responsive to our needs. We find the carers skilled and knowledgeable, keen to oblige and always cheerful. We have always had prompt responses concerning arrangements for visits, requests for advice and financial issues. We greatly value our link with Respectful Care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your kind review, we are glad we have made a positive impact and will continue to support you in any way we can.

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Review from Kelly C (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care have been supporting my parents for over 6 months now, my mum has Alzheimer's and my dad is not very mobile. The support provided has really helped my parents maintain as much independence as possible, whilst I have the peace of mind that they are being looked after and safe. My parents
look forward to the team coming to them and they have a great relationship with the whole team. The social activities that are organised, such as the Christmas party, are amazing, and my parents really enjoyed the social interaction and being able to meet others. Overall it is a friendly and professional service, with constant care package reviews I know my parents are getting the correct level of care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review, we are so pleased to hear that the community involvement we arrange was so enjoyed. Look out for the next one coming this summer! We look forward to seeing you there!

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Review from Diane W (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care started looking after my mum in November 2023. From the off the care coordinator and her team have gone over and above with looking after Mum. The care coordinator has always been at the end of the phone to answer any questions and is very helpful. Mum is very happy with the carers she
has and loves to see them each day. As a family we would highly recommend Respectful Care.

Reply from Emma Peach, Director at Respectful Care Nottingham South

Thank you for your review, your feedback is so important to us we appreciate the time you have taken to review us. Thank you for your kind words.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Respectful Care Nottingham South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Respectful Care Nottingham South is calculated as follows: ( (152 Excellents x 5) + (7 Goods x 4) ) ÷ 159 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care Nottingham South is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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News (1)

News

Previous Events

There are no previous events for Respectful Care Nottingham South

Awards / Recognitions (10)

Top 20 Large & Mid-size Home Care Groups 2025

Recipient: Respectful Care

Date: Friday 30 May 2025 More details

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Respectful Care

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Respectful Care

Date: Wednesday 31 May 2023 More details

Meet the Team (8)

Emma

Emma Peach

Job Title: Director an Care Manager

Joined: 2016

Emma Peach is the Registered Care Manager and Franchise Owner. It is her key role to assess client's needs, manage care packages, and liaise with healthcare professionals. She also plays a huge role in the supervision of staff and their training.

Care is in Emma’s DNA. She was previously a District Nursing Sister. She was quickly promoted at a young age after gaining a degree in district nursing, and she became a specialist in leg and ulcer management and palliative care.

She has a passion for improving outcomes for clients and finds caring an extremely rewarding career. She loves to share her knowledge and expertise with the team, helping to keep clients at home and out of the hospital for as long as possible.

Emma has several qualifications but is especially proud of her Diploma in Adult Nursing, BSC (Hons) in District Nursing, and her NVQ Level 3 in Health and Social Care.
... Read more
Sarah

Sarah Peach

Job Title: Managing Director And Franchise Owner

Joined: 2016

Sarah Peach is the Managing Director and Franchise Owner. Previously, she worked in the fast-paced food and beverages sector, with people management being a huge part of her role. In particular, she managed large teams and implemented training and team-building exercises.

Sarah works alongside her sister Emma and has always been proud of the care and support she has given to people. When the opportunity presented itself for her to have the chance to have a positive impact on people in the community, she did jump at the chance.

Sarah says that Respectful Care offers competitive rates of pay and a flexible rota. But what stands out for her is that staff have the ability to prioritise care.

Sarah has a Diploma in Restaurant and Hospitality Management and since opening our branch Sarah has completed her NVQ Level 2 in Health and Social Care.
... Read more
Alix

Alix Brooks

Job Title: Care Coordinator

Joined: 2016

Alix Brooks joined Respectful Care after a long career in the NHS, particularly working in the areas of mental health, drugs, and alcohol services. She has specific experience in one-to-one sessions with service users and their family members, and of engaging with other services to ensure the wellbeing of service users.

Alix has always wanted to make people’s lives better. She started her career by volunteering in health and social care, and this opened the door to working with the NHS.

After 15 years though, she felt she needed a fresh challenge - and that is when she came to Respectful Care. To begin with, Alix worked as a care and support worker, but she quickly became a staff mentor and then a Client Team Leader. However, with Alix’s organisation skills, she was quickly sought after for care-coordinating. Alix assures that our clients receive their required care at the preferred time and manner, whilst assessing our staff’s skill and competence to carry out the conditions.

She says that when she was applying for job roles, the term Respectful in Respectful Care really stood out to her, and having worked here, she knows respect is essential to the care we provide.

Alix has an NVQ Level 3 in Health and Social Care, OCN Level 3 in mentoring skills, PTPLF Adult teaching, and she has several care-related certificates.
... Read more
Susan

Susan Parkin

Job Title: Client Team Leader

Joined: 2016

Our Client Team Leader, Susan Parkin has been in the Health and Social care industry for over 20 years. She has worked for various domiciliary care companies, working at Respectful Care for the last quarter.

With Susan’s vast amount of experience in the sector, Susan first took to management as a Care Coordinator where she ensured that the service ran as smoothly as possible. She possesses an excellent approach with her staff and clients. Her methods surround consistent and thorough communication, making sure that all tasks are completed in a timely manner and to the expected ‘Respectful Care’ standard.

Susan’s current role as Client Team Leader requires her to assess our client’s needs before their care package commences. Susan makes sure they are receiving the best possible care by reviewing the care plans regularly and continuously communicating with staff regarding any changes. She is the lead liaison when it comes to medication and the quality of care, meaning our clients are in very safe and capable hands.
... Read more
Susan

Susan Goffin

Job Title: Client Team Leader

Joined: 2017

Susan Goffin’s journey into care started when she joined a nursing home in Beeston working weekends (when she was just 15 years old!) She soon left school and went to college where she studied for her NVQ level 2 in Business Administration and I.T. Susan found this unfulfilling and missed her responsibilities at the care home. Having enjoyed her work in care, Susan returned to work at a residential for 7 years.

Susan first started working in domiciliary after she had her first child in 2003. She worked there for a further 7 years where she gained experience in the community. Susan is a big promoter of care in the community as it allows vulnerable adults to remain as independent as possible, for longer.

Susan worked her way up to the Field Supervisor and then Care-Coordinator. She now works for Respectful Care as a Client Team Leader where she reviews our client’s care to make sure they are happy with what they receive. Susan has since reported that she loves working for Respectful Care as everyone within the company is so optimistic and encouraging. We encourage great teamwork alongside great friendships.
... Read more
Kierra

Kierra Ashby

Job Title: Staff Team Leader/Recruitment Manager

Joined: 2020

Kierra is Respectful Care’s Staff Team Leader and Lead Recruitment Manager.

Kierra has had quite a journey with the company by originally taking base at Head Office, Mansfield, as a Care and Support Worker. She then moved location and decided to stay with Respectful Care by moving to the South Notts branch. She was welcomed with open arms as a genuinely caring and compassionate person, willing to introduce herself to new clientele.

It wasn’t long until Kierra proved her ambitions by taking other carers under her wing. She was promoted to Mentor so that she could introduce new carers to the industry and share her passion for Health and Social Care.

Upon her return to work after maternity leave, Kierra was introduced to the management team. With the company growing, and Kierra’s skills around people management, she was the perfect addition to our staff leader team. Kierra hopes to grow the company’s staff team by 30% by the end of 2022.
... Read more
Lauren

Lauren Rawson

Job Title: Business Administrator

Joined: 2021

Lauren is Respectful Care’s very own Business Administrator. She has recently embarked on her apprenticeship with the company to develop her skills in healthcare administration.

Lauren supports the management team by answering the phones and taking messages from our staff team and clientele. Lauren has a brilliant rapport with every person she communicates with.

She is learning what it takes to be an exemplary carer, by shadowing the team out in the field. However, despite being only 16 years of age, Lauren put her foot in the door with her school years by studying her Health and Social Care GCSE.

Lauren is a quick learner and despite only a few months on her apprenticeship, she has really settled into the team. She is a great help to all of us.
... Read more
Nathan

Nathan Young

Job Title: Training Manager

Joined: 2022

Hi, I am Nathan, Training Manager at Respectful Care South.

I am passionate about our staff having the knowledge and skills to deliver outstanding care, for our clients.

I am a qualified assessor/educator, qualified to deliver over 40 courses ranging from End of Life to Moving and Handling.

I have vast experience in the health and social sector, both as a trainer and manager, working recently as an improvement manager.

Outside of work I love spending time with my wife of 27 years (I know I don’t look old enough) and 4 children, 3 grandchildren and Milo. Watching football and supporting the mighty pies (Notts County).
... Read more

Frequently Asked Questions about Respectful Care Nottingham South

What Type of Services does Respectful Care Nottingham South offer?

Respectful Care Nottingham South offers Home Care.

How many Carers does Respectful Care Nottingham South employ?

Respectful Care Nottingham South employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care Nottingham South to verify any information. View our terms and conditions. Respectful Care Nottingham South has an Enhanced Service - more info.