Home Instead Senior Care (Nottingham)

40 Wollaton Road, Beeston, Nottingham NG9 2NR

Home Instead Senior Care (Nottingham)
Home Instead Senior Care (Nottingham)
Home Instead Senior Care (Nottingham)

Staff at Home Instead Senior Care (Nottingham) are dedicated to providing high quality compassionate care.

They offer a helping hand in the home, as well as assisting with personal care and companionship.

The service offered by Home Instead Senior Care (Nottingham) is flexible and tailored to meet the needs of each individual cared for by the team.

Group : Home Instead Senior Care

Person in charge: Sarah Gell (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 85

Staff Languages (other than English): Punjabi Mirpuri, Spanish; Castilian, Hindi, Panjabi, Punjabi, Swahili, Urdu

Fees Guide: £20.00 to £22.00 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Nottingham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Nottingham) has a Review Score of 9.8 (9.776)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Nottingham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.776 for Home Instead Senior Care (Nottingham) is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 170 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Nottingham) is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Nottingham)?

  • Extremely LIKELY
    24
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Nottingham)

  • Daughter of Client/Service User
    14
  • Client / Service User
    7
  • Son of Client/Service User
    4
  • Wife of Client/Service User
    2
  • Niece of Client/Service User
    1
  • more

The organisation made every effort to identify appropriate staff to support my brother and provided excellent staff continuity so that he got to know his carers very well. The staff were totally reliable and always turned up. They undertook a variety of activities for and with my brother and were always considerate and supportive without intruding or controlling. The administration was efficient and always responded quickly to queries or requests. I don't believe we could have found a better organisation to care for my brother!

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

This care provider offers a high-quality service through a team of highly professional and very caring staff. The caregivers are reliable and friendly and are extremely sensitive and kind to the needs of the end user.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Primo Sule, Director at Home Instead Senior Care (Nottingham) responded to this review on 02 Jan 2018:

We are very thankful for your feedback and glad to know we were able to help your father.

From the initial introduction through to their last visit, we were completely happy with every aspect of my fathers care.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have had the above senior care since 2012 and have been looked after extremely well during the years I have been a client and hope to continue to do so as long as I require them.
Nothing is too much trouble which makes the visits enjoyable.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Primo, Director at Home Instead Senior Care (Nottingham) responded to this review on 04 Aug 2017:

Many thanks for your feedback Margaret. I know that our CAREGivers very much enjoy visiting you and it is great to know that our service continues to meet your needs.

I cannot fault the care given to my dad. All the carers are brilliant, they often go beyond requirements to ensure dad is safe and well. They are totally reliable and we have particularly appreciated the consistency of care and caregiver, which we have not experienced with other agencies. The management has always gone out of their way, to help with short notice requirements when possible. I would highly recommend this company.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father has now passed away and his health deteriorated over the past year. He was initially reluctant to have outside help but found the carer to be friendly and helpful and was comfortable having her call.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

On the whole, I have been reasonably satisfied with the home care received.
Of late I have concerns over certain issues such as changes to the care workers expected to visit, with very little notice given. Whilst appreciating holidays/illness cause problems, this seems to be happening more frequently.
Having the same care worker(s) whenever possible is a priority.
I don't like the fact that the person doing assessments also sometimes serves as a care worker.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

Primo Sule, Director at Home Instead Senior Care (Nottingham) responded to this review on 21 Jun 2017:

As I mentioned during my visit, some of the changes to your schedule have come about due to short-term absences. Nevertheless, the changes have not been managed as they should have and we will make sure this does not happen again. The person carrying out your last assessment had indeed provided support to you before. In many instances, our clients find this an advantage however, we do understand your concern and will make a change.

Although it was good to learn from you that the caregivers providing support are a good match we obviously have to do much more to ensure schedules are consistent and any changes are properly communicated.

Finally, many thanks for your feedback. As you know, we carry out regular reviews but sometimes we do not capture the full experience and the areas for improvement until we have additional feedback.

One of the most important things for my aunt, who had been diagnosed with dementia, was the relationships she had formed with her regular team of carers. Routine was also important, and the times of the visits were consistent every week. The carers were always kind and considerate, and as I lived so far away it was so reassuring to me that they were willing to keep in touch with me, passing on any concerns they had regarding my aunt's situation. The girls seemed to have had a genuine fondness for my aunt, and on the occasions of her birthday and Christmas would "go the extra mile" to try to make it as special as they could. When my aunt had a terrible fall in her home, the senior carer went with her to the hospital until a family member was able to get there, providing reassurance and a friendly face at a time of deep distress.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sarah Gell, Registered Manager at Home Instead Senior Care (Nottingham) responded to this review on 05 Jun 2017:

Your time completing this review is much appreciated. I am glad our CAREGivers were able to make a difference to your Aunt's life, it is lovely to hear they built such good relationships with her. We are very lucky to have such a great team!

When our mother was diagnosed with vascular dementia in 2011, we engaged the services of Home Instead to assist mum with everyday tasks. I can honestly say it is thanks to Home Instead, and the fabulous care mum received, that she was able to stay in her own home for as long as she did. Home Instead felt like an extended part of our family; from the owner, who takes such a personal approach to the business and genuinely cares about his clients, through to the office staff, led by the wonderful office manager, who are all so helpful and responsive, but particularly the CAREgivers themselves, who I cannot praise enough. They regularly went above and beyond the call of duty and always displayed the utmost respect for mum. Particular thanks to the two carers, who brought such joy and happiness to mum and for who nothing was too much trouble, you are a credit to your profession. I have absolutely no hesitation in recommending the services of Home Instead and in fact, I regularly do!

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sarah Gell, Registered Manager at Home Instead Senior Care (Nottingham) responded to this review on 11 May 2017:

Thank you for your lovely words. We are incredibly proud of our team who do a fantastic job and it is good to hear we were able to ensure your mum could remain at home feeling safe.

Thank you so much to all the carers involved with helping dad to stay in his own home. They have been a truly outstanding team all going the extra mile to enable his independence and enjoyment of life. As we have lived at a distance away it has been reassuring to know that he was always safe and cared for by people he knew and carers who wanted to share his life story. A truly amazing team who rose to the challenge and made life easier as it became more complicated. A heartfelt thank you!

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Primo Sule, Director at Home Instead Senior Care (Nottingham) responded to this review on 11 Apr 2017:

Thank you for your kind words. It is great to know that through the dedication of our CAREGivers we were able to help your dad remain independent, safe and enjoying life.

My carer spends one hour per week with me. She always arrives on time and takes me to my local Sainsburys for groceries.
She also takes me to my doctor's surgery whenever necessary for tests and diabetes checks. I enjoy her company each week and get on well with her finding her easy to be with and easy to talk to. She also takes me to my post office whenever necessary.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Sunday visits. Important to me as I live alone. The companionship and genuine interest in me as an elderly person who had an interesting career in teaching in the past.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Primo Sule, Director at Home Instead Senior Care (Nottingham) responded to this review on 07 Apr 2017:

I am sorry to learn that your opinion of the support provided is only satisfactory. I have looked at our records and cannot find any notes regarding service issues, only details of quality assurance calls when you expressed your complete satisfaction with the service. Nevertheless, there must have been something lacking in the support provided so we will look at the records further and learn what is necessary in order to continue to improve.

When the care first began, we did have a few problems with caregivers being incompatible with mums care requirement and also personality suitability. We stuck with it and were finally, absolutely delighted with the caregivers. Mum was well cared for by two wonderful ladies, who we trusted completely, and more importantly, mum loved. They helped me care for mum in her final days, with great care and gentleness, always maintaining mums dignity. Their perception and understanding of mums dementia was wonderful. Our caregivers were Angels and now visit daily.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Primo Sule, Director at Home Instead Senior Care (Nottingham) responded to this review on 07 Apr 2017:

Many thanks for your comments. Yes, we do sometimes have challenges regarding compatibility of CAREGivers despite carefully considering the needs and background of the individual being supported. This is particularly important when supporting somebody with Dementia. We do however have the flexibility to change and respond when necessary and I am delighted to learn that your mum benefited from the support received when she needed it most. We are lucky to have such a fantastic team of CAREGivers.

Home Instead have provided an excellent service of care for my 90-year-old mother. Their caregivers have given much considerate care to my mother's needs.
Showing her exceptional friendly respect and affection in their manner of caring for her.
She has been extremely safe in their professional care, which gave me peace of mind.
I have no hesitation in recommending this company to others who need caregivers, emphasising they are a company who care about their clients and families.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My elderly mother moved from Sussex to Nottingham following hip replacement. Home Instead were recommended to us and provided a regular care package (and were able to cover periodic extra requirements too).
Their friendly carers helped the transition considerably. Safe independence was encouraged as much as possible and visits adapted as her needs changed.
Having moved to a Care Home recently, my mother misses these friendly visits which helped with physical care and also included much-valued companionship.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My parents both in their 90's used Home Instead for a year after my father came out of the hospital and before they both went into a care home (as their health had deteriorated too much for them to be safe in their home). My father has Alzheimer's, the caregivers treated them with respect and dignity and did the tasks I'd requested. If they had any concerns someone always rang me. I wouldn't hesitate to recommend them.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum's two caregivers were very thoughtful and professional about the care they gave and were very well trained. They developed a good understanding of Mum's needs and helped her maintain her independence.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

I am pleased with them. A Christmas lunch was organised by them and many attended. There were plenty of sandwiches, cakes etc and entertainment including a school choir singing carols and Christmas songs.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used the above agency for the past 2 years and all the girls have been lovely and I have enjoyed their help and companionship.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used this company to help us care for mum for 3 years and found them to be a very useful, caring and accommodating if schedules needed to be altered or additional hours were required. Mum has had several Care Givers over the 3 years and all have provided exceptional services.

We would highly recommend Home Instead to anyone.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has used this care provider for just over 2 and a half years. I have found the carers to be very considerate to my mother, aware of her needs and have kept me fully informed of any requirements, health issues and general information concerning my mother. I have no hesitation in recommending them to others.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers who have been visiting mum for the last 6 months have provided excellent care. They have been very punctual and have treated her in a respectful and dignified manner. I would have no hesitation in recommending the service.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found the service excellent, from the first day when the carers came together to introduce themselves. Their manner was relaxed and friendly and we hit it off immediately. The subsequent service was assured and professional but also warm and caring. This was evident when I was taken ill, I was receiving calls from both carers and office staff to check my well being between visits. The personal side of my care was handled with discretion, i'm very satisfied.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers who attend my mother were both carefully chosen and both great with my mother. The whole company were good in making any contact ie. keeping you up to date and returning any calls. Their service was wonderful, a good team at Home Instead Beeston. Thank you.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

When my husband left hospital he was offered a care package via local social services.The company we had to use was hopeless at time keeping, which caused a lot of upset for my husband.The staff were lovely and helpful, but we never knew what time they were coming, also they were always in a rush. After a few months I realised I needed to find a care company that was prepared to spend time with him. If there was time the caregiver would do little jobs for me, so It felt like the caregiver was looking after both of us. Unfortunately in early December 2015 he was admitted to hospital with pneumonia and died on the 6th January.

Without the help and support of Home Instead my husband's end of life experience could have been very stressful, but we have lovely memories of two hours a day of care giving as it should be. There were always smiles and laughter, which set him up for the day Thank you, everyone at Home Instead. I find it hard to express my gratitude for all your care and love towards him.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead were recommended to us by a friend and we started using them when my mums dementia worsened. They were friendly and professional and found us two lovely carers to help with personal care and light housework. The carers always turned up on time and soon became friends to my mum, far more than just carers.

We were so impressed and happy with the service, that when mum had to be admitted to a care home for end of life care, we agreed that they should continue to visit at the care home. I would have no hesitation in recommending their services to others.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The agency was excellent . It enabled my mum to stay at home for an additional two and half years. The carers were extremely friendly and carried out the work that been agreed in a professional manner.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The company started off really well. The care givers have always been very good, caring and doing their very best. My expectations might have been too high but I didn't expect such a big turnover of staff and there was little support and backup for them. There was little evidence of teamwork and communication was lacking in the Management team. I leave the company very disappointed.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Service was excellent. The two carers were always pleasant and caring. They treated their client with dignity and respect. Time keeping was excellent.

How likely would you be to recommend Home Instead Senior Care (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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