What Type of Services does Home Instead (Nottingham) offer?

Home Instead (Nottingham) offers Home Care.

How many Carers does Home Instead (Nottingham) employ?

Home Instead (Nottingham) employs 78 carers.

Home Instead (Nottingham), The Lookout, Bull Close Road, Nottingham, Nottinghamshire NG7 2UL

Review from C A (Son of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Very good. My dad's carer stayed beyond her allocated time to sort out a new prescription for antibiotics and fit a new battery to his smoke alarm. Always friendly and caring. The carer log helps me see how my dad is doing each day.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

Thank you so much for you lovely feedback, it really does make a difference to hear your kind words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Deborah H (Power of Attorney of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I have arranged for Home Instead to look after a number of my clients who wished to be cared for at home and most recently for a friend who was bedbound for the last two years of her life. Her team of professional caregivers visited 4 times a day and overnight. They looked after her, not only with great

professionalism but were also devoted in providing the emotional care and support needed to fulfil her wish to stay in the surroundings she had grown up in. I shall always be immensely grateful to them all.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We're so pleased we were able to provide the service needed to ensure your client was happy and settled in the environment she wanted.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sue B (Daughter of Client) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Very impressed with all aspects of Home Instead. Carers 1st class. Case manager 1st class. Office staff 1st class. Carers 99% on time and if they were going to be late they would always ring in advance.
Carers were always respectful, caring, kind and compassionate.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

We are very grateful for the positive feedback. It means a lot to know we have a 1st class service. Our aim is to ensure the service provided is to a high standard, ensuring we have reliable and compassionate care professionals delivering care to your loved one. We are always here should you need us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J M (Daughter of Client) published on 3 September 2024 Submitted via Website • Report

Overall Experience

My mum has had home care visits and supplied the most amazing support for over 2 years. She looks forward to the carers' visits and thoroughly enjoys their company. As a family, we know they go above and beyond to help Mum and ourselves. Would recommend it to any family looking for a great carer.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much. I will pass on your kind words to the team. It really does make a difference to us knowing we are supporting not only our clients but their family too.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Heather W (Daughter of Client) published on 17 July 2024 Submitted via Website • Report

Overall Experience

Home Instead Nottingham have cared for my dad for 17 months prior to his admission to a nursing home. I can't speak highly enough of everyone concerned from the initial assessment, which was thorough and kind, through to the office staff and of course the carers themselves. Everyone was kind and considerate

to both Dad and the rest of the family. The carers went over and above to help him. It's a pity I can't name people individually but you know who you are!
A huge thank you to you all.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for taking the time to write your review. It really does make a difference and I will pass this over to the team. If you need anything in the future, do not hesitate to contact us. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S S (Daughter of Client) published on 19 March 2024 Submitted via Website • Report

Overall Experience

Home Instead are quite simply fantastic.
The service and care they provide is second to none. We changed my Mums care provider this year on a recommendation. It’s the best decision we have made by far. She loves her carers and really looks forward to their visits. Nothing is ever too much trouble and

they go way over and above in everything they do. It is such a huge relief for our family to find Home Instead - just lovely kind people who really do care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S P (Daughter of Client) published on 8 January 2024 Submitted via Website • Report

Overall Experience

Home Instead looked after my late father for the last two and a half years of his life. During this time he became increasingly frail and in need of assistance with everything he needed to do. At all times all the staff, both those in the office and his carers treated him with dignity, deep kindness

and respectful fondness, nothing however challenging or unexpected was too much trouble. This was a huge comfort to both my father and myself. He trusted them and was always glad when they were with him, and I knew that whatever time of day or night I had to call someone would be there to listen, talk, help and reassure me.
On the day of his death, the kindness and support I was given was invaluable and beyond all expectations. I wasn't left to fend for myself but helped by staff and his carers throughout the saddest of days. I have recommended Home Instead to friends ever since and will always do so.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

What beautiful words! Your dad was a wonderfully and talented man, we are very proud to display his work here in our office. It was a pleasure to be a part of his life and support him to remain in his own lovely home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J F (Daughter of Client) published on 11 December 2023 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care my father is receiving from Home Instead. The information, organisation and management are all excellent and everything is done to help the client and family make a difficult transition into having care at home. The carers are wonderful, kind, courteous, respectful, friendly,

professional and dependable. I would recommend Home Instead to anyone wanting the best of care whilst choosing to remain living a home.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

The transition to having care at home is such a big decision. This is something we see daily and it is our pleasure to support this. Thank you so much for your kind words, it is truly lovely to know that we have made a positive difference.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Ann A (Client) published on 4 December 2023 Submitted via Postal Card • Report

Overall Experience

I have always been satisfied with the care I have received from Home Instead. The carers I have had for the last two years have seen me through the bad times and good times. Nothing has been too much trouble for them. Two of my friends who don't need care at the moment have said that they would certainly

use Home Instead when the time came.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. Making a difference and supporting both the good and the bad is exactly what we are here for. We are so pleased that you have formed the working relationships that you have, with your consistent team of care professionals.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S P (Daughter of Client) published on 27 October 2023 Submitted via Website • Report

Overall Experience

The initial assessment helped my mum to feel at ease, the carers were friendly and respectful and supported my mum to be as independent as she can be. I was very pleased with the service and would definitely use Homestead again in the future.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are so happy that your mum felt at ease and was supported well by her team. We are always here if you need us at any point in the future.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from T G (Client) published on 27 October 2023 Submitted via Postal Card • Report

Overall Experience

The service we have received has been very good.
From the office and the carers.
We will continue to use them if and when we need to.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are always here to help, so please do not hesitate to contact us in the future for any support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from W H (Client) published on 14 August 2023 Submitted via Website • Report

Overall Experience

I have been using Home Instead since my discharge home from the hospital. Their care has allowed me to recover quicker. The team that I have been placed with have been exceptional and I have made some lasting friendships. I would highly recommend their service to others that may be in need of some support.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are so pleased that the support has aided your quick recovery.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Norman T (Husband of Client) published on 24 May 2023 Submitted via Website • Report

Overall Experience

My wife is bedridden and has numerous medical issues. Doctors and nurses added her to their fast track, and I submitted myself to inevitable depression. Home Instead’s care team’s energy and enthusiastic support has helped both my wife and myself immensely. My wife has been removed from the fast track

for the time being. I now have time to swim thousands of meters per week, visit friends and relatives and have some much-needed me time.
I would and do recommend their services.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Absolutely wonderful to hear. It is a pleasure to support your wife and knowing that when doing so we are ensuring precious time for you really does make our day. Thank you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Carolyn B (Daughter of Client) published on 23 May 2023 Submitted via Website • Report

Overall Experience

We have been using Home Instead to provide carers for my 90 year old dad for the last 6 months. On the whole, we are very satisfied with the experience. In particular, I have been impressed by the flexibility of the company to make changes to visiting times and locations and to take account of my dad’s

preferences. The cost of care is not cheap, but it is worth it for my peace of mind, and to know that a carer will always come when they are supposed to.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. It is an honour to support such wonderful clients and I know your dad's team enjoy their visits. He really is a lovely man.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S N (Daughter of Client) published on 23 May 2023 Submitted via Website • Report

Overall Experience

Fantastic service and care for my Dad, both from the office staff and the carers who visit 3 times a day. Office staff friendly and always on hand via the phone and by email to discuss Dad's care. All the carers really do care and give first class service.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much. Your kind words really do mean a lot to everyone one of here at Home Instead Nottingham.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from B T (Daughter of Client) published on 22 May 2023 Submitted via Website • Report

Overall Experience

I cannot thank the Team at Home Instead enough. Every single person has given my Mum excellent support and care. From first contact until to date they have been polite, helpful and professional. The Carers are wonderful and my Mum went from being sceptical to looking forward to their visits. What wonderful

people.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. From sceptical to looking forward to visits is exactly why we do what we do. It is an absolute pleasure.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from James W (Client) published on 20 March 2023 Submitted via Postal Card • Report

Overall Experience

All Home Instead employees, both those visiting my home and those I contact in the office, are at all times extremely courteous and honest. I have no complaints whatsoever of bad behaviour or rude contact or mismanagement. Thank you.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your review. You are an absolute pleasure to support and everyone looks forward to a chat when you call the office.
Your kind words really do mean a lot.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Andrew H (Son of Client) published on 7 March 2023 Submitted via Website • Report

Overall Experience

Over a period exceeding five years, Home Instead (Nottingham) provided care firstly for my father, then after his passing, my mother. Dad had dementia and the focus was on providing regular stimulating (mostly male) company and to give Mum a break. This was highly successful but as Dad's condition worsened

Home Instead were able to adapt their care through to end-of-life. It's quite simple, the family could not have managed without Home Instead. The carers were on the one hand assiduously careful with Dad but also human in all their reactions and interactions with Mum and the rest of the family. Subsequently, Mum's needs increased and Home Instead continued to provide a regular team who have become Mum's friends as she continued to enjoy their company whilst they kindly assist with eg. washing, meal prep and when required GP liaison. Mum will be saying goodbye in the next few weeks as she moves-in with my sister in another part of the UK, but none of us will forget the top quality care both she and Dad received!

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much Andrew for your beautiful words. I remember your dad fondly, a true gentlemen. Your mum is as lovely as she has always been. I met you on occasion at the house and have always spoken to your sister via telephone. Your mum will missed by us all and as a family we will miss the close working relationship that we have had with you for all this time. I wish you all well for the future and I hope the move goes well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from G H (Daughter-in-law of Client) published on 2 March 2023 Submitted via Website • Report

Overall Experience

Excellent friendly service, nothing is too much trouble. Have required extra days the last month, due to father in law going into hospital, arranged at short notice and were really accommodating.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

We will always do our upmost to support any additional requests regardless of the notice given. So glad we could help and make a difference. Thank you for your kind words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J Y (Daughter of Client) published on 27 December 2022 Submitted via Postal Card • Report

Overall Experience

A professional review. Caring and asking if service we receive needs changing. Listens to what we are saying. Even though Mum has dementia, they always talk to and include her. Very pleased with the service we receive.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for the lovely review. It really does mean a lot to see the positive difference we make here at Home Instead Nottingham.