Home Instead (Nottingham)

The Lookout, Bull Close Road, Nottingham NG7 2UL
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9.8 87 Reviews
  • Home Instead (Nottingham), Nottingham
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Care Provided by Home Instead (Nottingham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please call to enquire about pricing

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Natasha Warren (Chief People Officer)
Are you the Owner/Manager of Home Instead (Nottingham)? View your Advertising Options

Home Instead (Nottingham) Reviews (87)

9.8

Home Instead (Nottingham) has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years.
Over all time Home Instead (Nottingham) has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Home Instead (Nottingham)
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Total of 87, showing 41-60
Review from Lynne B (Daughter of Client) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
You enabled my mother to live independently in her own home for over 12 months until her condition made it untenable. Throughout this time, ALL the CareGivers, Managers and Office Staff were professional, friendly, approachable and kind to Mum and myself. Her welfare was at the heart of your work and
many times you went the important extra mile when she was very challenging.
You treated her as an individual, taking notice of the things that gave her pleasure and thought about how you could use these to ensure she was happy and content.
Thank you so much from both of us.
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Review from G W (Nephew of Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a comfort to know that regular support and checks would be made when I could not provide these myself. Home Instead worked with me - never against - to help support my relative at a time when she was vulnerable and not always making the best decisions for herself.
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Review from Graham W (Son of Client) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided a flexible and very reliable service caring for my mother. They kept a professional record of their visits and provided companionship, friendship and care to a very high standard. Thank you to all of you.
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Review from J H (Daughter of Client) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead staff were clear and professional in drawing up our contract. The caregivers were very helpful and efficient in all that they did for my Mum and, most importantly, they were kind, respectful and cheerful. They brightened her day. I felt very confident about her care, which gave me peace
of mind.
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Review from Jane C (Daughter of Client) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided companionship services to my Mother, for the period September 2018 until December 2019.
I have been absolutely delighted with all aspects of the service provided, including;
- the initial response from the Director was professional and inspired confidence. His management is
excellent and he cares about clients and his staff.
- the Schedulers and Supervisors were very quick to respond to any changing needs and resolved any issues immediately, giving me peace of mind.
- the Caregivers, themselves, were of superb quality - intelligent, kind and a pleasure to work with. I trusted them.
My Mother was reluctant to have Caregivers, initially, but needed them, for safeguarding, but they won her trust and she enjoyed being with them. They would assess her needs and mood on arrival and accordingly take her out, or sit with her, chatting or listening to music.
If I needed a care agency again, I would only contact Home Instead.
Reply from Primo Sule at Home Instead (Nottingham)
Many thanks for you review and feedback and thank you also for trusting us with your mother's care. I know it was challenging at times but I know also that our CAREGivers enjoyed being with her. My…read more
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Review from C T (Niece of Client) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone involved in the provision of care was polite, courteous and approachable, willing to discuss options and changes as needed. All were friendly and treated everyone involved with respect and consideration and we would recommend to anyone needing care at home.
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Review from Kim B (Niece of Client) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care was very professional when caring for our Uncle. Always on time and rang if they were running late.
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Review from Sandra G (Niece of Client) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty has now gone into a care home on a full time basis. She was given excellent care with Home Instead. All the staff were wonderful. Communication was excellent. They were always on time. She was very grateful for everything that they did and I had the knowledge that she was very well looked after.
I would recommend your services to anyone who needed care.
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Review from Rosemarie S (Daughter of Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally happy with every aspect of the care. No complaints, all very helpful and pleasant.
Reply from Primo Sule at Home Instead (Nottingham)
Many thanks for your review. We will make sure the relevant CAREGivers are made aware as they are the ones that deserve all the praise. Thanks again.
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Review from Pamela B (Niece of Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers assigned to my aunt were very good and punctual. My only issue was that, on occasion, my aunt who had dementia and was registered blind, would tell the carers she had washed/showered, cleaned teeth etc., but she hadn't because she could not see to do so. Therefore, she often went without.
I would prefer carers to check for evidence of water in bath/sink before accepting my aunt's word, wet sponge/toothbrush etc.
Reply from Primo Sule at Home Instead (Nottingham)
Many thanks for your feedback.
As you are aware, our CAREGivers fill in a log with details of the activities carried out during a visit. I have reviewed all the logs for the 2 and a half weeks we…read more
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Review from Julie F (Daughter of Client) published on 11 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to accept any help at all. Having suffered from dementia for a number of years, Mum felt she didn't need any help as she could do everything herself. Sadly this was not the case and I could not be there 24/7. On contacting Home Instead the area supervisor came out to assess
Mum's needs. Mum was not exactly welcoming but the supervisor was patient and understanding, professional but not intrusive. My main concern was that Mum was not eating the meals that were currently delivered to her daily and I ended up throwing most of them away every week. Arrangements were made for caregivers to come at lunch time, prepare and serve Mum a hot dinner and prepare and leave a cold plate of tea for later.
This worked well and Mum soon put on weight and came to enjoy the company too. Having someone call every day was a great relief to me.
Reply from Primo Sule at Home Instead (Nottingham)
Many thanks for your kind review, Julie. The CAREGivers really enjoyed visiting your mother and I’m glad the visits made a difference to her. It was a pleasure to meet you both. I trust your mother…read more
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Review from J W (Son of Client) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the caregivers were punctual and aware of my mother's needs.
They looked after her very well and she looked forward to their arrival.
They also told me how she had been when I arrived home and all were very pleasant people.
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Review from Carol G (Daughter of Client) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit to meet my mum and assess her needs, we were very pleased. When her CareGivers started, the match to my mum was excellent and we felt happy that someone was there to help. The companionship visits where mum was taken out were much appreciated - hot chocolate and cake always
put a smile on her face! When faced with a situation that required a bit extra, the CareGivers were always able to rise to the occasion and more than often went beyond our expectations. If it had not been for a deterioration in my mum's Alzheimer's we would still be using the service. Have nothing but praise for all involved and would highly recommend for anybody looking for home care assistance.
Reply from Sarah Gell at Home Instead (Nottingham)
Thank you for taking the time to review our service. We are very lucky to have such a fantastic team of caregivers supporting our clients. It is a privilege to know we were able to assist your mum to…read more
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Review from David M (Partner of Client) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the start when my partner was able to leave his bed on occasions, the entire team relieved all the pressure on my shoulders. The management, staff and carers were always obliging and looked after my partner with total dedication. As his condition worsened they were never less than professional.
I cannot recommend the company highly enough. I will miss the staff now he is no longer there.
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Review from Denise B (Daughter of Client) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead carers are all very punctual in arrival time which is good. The only problem we had was when one was off suddenly, the office staff did not let us know who was coming, so when you went to the door you got the first shock of the wrong person - it's important to know in advance when dealing
with a dementia patient as you can prepare them for the change. The carers were all very pleasant, cheerful and gentle when doing personal care. They became like friends during the 18 months we were with them but due to management changing the rules of how many hours a week we had to have, we sadly were given no choice but to find alternative care facilities. This was a sad and very upsetting time for my mum as well as other members of the family. We wouldn't have left as we were satisfied with the service, apart from the office side which would let the side down a bit by not updating new shifts for the carers in the file on time. But the carers themselves were always so good to my mum and other family members. I would recommend Home Instead to people who would require more than 3 visits a week. We would use them again if circumstances changed.
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Review from Ross S (Power of Attorney of Client) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Relying on someone else to take care of a loved one is not an easy thing. It all boils down to the chemistry between the service user and the CAREgiver.


During October, my friend for whom I have Power of Attorney began deteriorating mentally. This required a great deal of empathy and understanding

on behalf of the CAREgiver. These circumstances brought out the best of the entire care team at Home Instead. Schedulers, Liaison and Administrative staff were all in some way "touched" by the change of circumstances of my friend.


To say I am impressed with Home Instead Nottingham would be the start of the praise I have for them. I am extremely grateful to the entire team for their care, compassion, understanding and sincere sense of "it being personal" to them too.


Anyone with a need to have a loved one cared for professionally at home should ensure that they have considered the Home Instead Nottingham team.

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Review from Andrew D (Son of Client) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided helpful and understanding arrangers in their office plus reliable, on-time, flexible carers on site.
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Review from Joy G (Wife of Client) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I have used your care (me after a hip replacement) then my husband for 15 months and have been very satisfied with the care.


The carers were always cheerful and friendly and we looked forward to their visits.

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Review from Sandra R (Daughter of Client) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care provider offers a high-quality service through a team of highly professional and very caring staff. The caregivers are reliable and friendly and are extremely sensitive and kind to the needs of the end user.
Reply from Primo Sule, Director at Home Instead (Nottingham)
We are very thankful for your feedback and glad to know we were able to help your father.
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Review from Penny R (Sister of Client) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The organisation made every effort to identify appropriate staff to support my brother and provided excellent staff continuity so that he got to know his carers very well. The staff were totally reliable and always turned up. They undertook a variety of activities for and with my brother and were always
considerate and supportive without intruding or controlling. The administration was efficient and always responded quickly to queries or requests. I don't believe we could have found a better organisation to care for my brother!
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Home Instead (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Home Instead (Nottingham) is calculated as follows: ( (50 Excellents x 5) + (4 Goods x 4) ) ÷ 54 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (0)

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