Home Instead (Nottingham)

The Lookout, Bull Close Road, Nottingham NG7 2UL
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9.9 87 Reviews
  • Home Instead (Nottingham), Nottingham
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Care Provided by Home Instead (Nottingham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please call to enquire about pricing

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Natasha Warren (Chief People Officer)
Are you the Owner/Manager of Home Instead (Nottingham)? View your Advertising Options

Home Instead (Nottingham) Reviews (87)

9.9

Home Instead (Nottingham) has a Review Score of 9.9 (9.909) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Nottingham) has 87 reviews.

Overall Experience
  • 77
  • 9
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Date Published
  • 87
  • 2
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  • 11
  • 76
Reviewer Connection to Home Instead (Nottingham)
  • 43
  • 12
  • 11
  • 5
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Total of 87, showing 61-80
Review from G B (Son of Client) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial introduction through to their last visit, we were completely happy with every aspect of my fathers care.
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Review from M R (Client) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the above senior care since 2012 and have been looked after extremely well during the years I have been a client and hope to continue to do so as long as I require them.
Nothing is too much trouble which makes the visits enjoyable.
Reply from Primo, Director at Home Instead (Nottingham)

Many thanks for your feedback Margaret. I know that our CAREGivers very much enjoy visiting you and it is great to know that our service continues to meet your needs.

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Review from Teresa F (Daughter of Client) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my dad. All the carers are brilliant, they often go beyond requirements to ensure dad is safe and well. They are totally reliable and we have particularly appreciated the consistency of care and caregiver, which we have not experienced with other agencies. The management
has always gone out of their way, to help with short notice requirements when possible. I would highly recommend this company.
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Review from Alison J (Daughter of Client) published on 20 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now passed away and his health deteriorated over the past year. He was initially reluctant to have outside help but found the carer to be friendly and helpful and was comfortable having her call.
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Review from Christina F (Client) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, I have been reasonably satisfied with the home care received.
Of late I have concerns over certain issues such as changes to the care workers expected to visit, with very little notice given. Whilst appreciating holidays/illness cause problems, this seems to be happening more frequently.
Having the same care worker(s) whenever possible is a priority.
I don't like the fact that the person doing assessments also sometimes serves as a care worker.
Reply from Primo Sule, Director at Home Instead (Nottingham)

As I mentioned during my visit, some of the changes to your schedule have come about due to short-term absences. Nevertheless, the changes have not been managed as they should have and we will make sure this does not happen again. The person carrying out your last assessment had indeed provided support to you before. In many instances, our clients find this an advantage however, we do understand your concern and will make a change.


Although it was good to learn from you that the caregivers providing support are a good match we obviously have to do much more to ensure schedules are consistent and any changes are properly communicated.


Finally, many thanks for your feedback. As you know, we carry out regular reviews but sometimes we do not capture the full experience and the areas for improvement until we have additional feedback.

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Review from Diane L (Niece of Client) published on 5 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the most important things for my aunt, who had been diagnosed with dementia, was the relationships she had formed with her regular team of carers. Routine was also important, and the times of the visits were consistent every week. The carers were always kind and considerate, and as I lived so
far away it was so reassuring to me that they were willing to keep in touch with me, passing on any concerns they had regarding my aunt's situation. The girls seemed to have had a genuine fondness for my aunt, and on the occasions of her birthday and Christmas would "go the extra mile" to try to make it as special as they could. When my aunt had a terrible fall in her home, the senior carer went with her to the hospital until a family member was able to get there, providing reassurance and a friendly face at a time of deep distress.
Reply from Sarah Gell, Registered Manager at Home Instead (Nottingham)

Your time completing this review is much appreciated. I am glad our CAREGivers were able to make a difference to your Aunt's life, it is lovely to hear they built such good relationships with her. We are very lucky to have such a great team!

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Review from Rebecca B (Daughter of Client) published on 11 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mother was diagnosed with vascular dementia in 2011, we engaged the services of Home Instead to assist mum with everyday tasks. I can honestly say it is thanks to Home Instead, and the fabulous care mum received, that she was able to stay in her own home for as long as she did. Home Instead
felt like an extended part of our family; from the owner, who takes such a personal approach to the business and genuinely cares about his clients, through to the office staff, led by the wonderful office manager, who are all so helpful and responsive, but particularly the CAREgivers themselves, who I cannot praise enough. They regularly went above and beyond the call of duty and always displayed the utmost respect for mum. Particular thanks to the two carers, who brought such joy and happiness to mum and for who nothing was too much trouble, you are a credit to your profession. I have absolutely no hesitation in recommending the services of Home Instead and in fact, I regularly do!
Reply from Sarah Gell, Registered Manager at Home Instead (Nottingham)

Thank you for your lovely words. We are incredibly proud of our team who do a fantastic job and it is good to hear we were able to ensure your mum could remain at home feeling safe.

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Review from Annette (Daughter of Client) published on 11 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the carers involved with helping dad to stay in his own home. They have been a truly outstanding team all going the extra mile to enable his independence and enjoyment of life. As we have lived at a distance away it has been reassuring to know that he was always safe and cared
for by people he knew and carers who wanted to share his life story. A truly amazing team who rose to the challenge and made life easier as it became more complicated. A heartfelt thank you!
Reply from Primo Sule, Director at Home Instead (Nottingham)

Thank you for your kind words. It is great to know that through the dedication of our CAREGivers we were able to help your dad remain independent, safe and enjoying life.

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Review from G S (Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sunday visits. Important to me as I live alone. The companionship and genuine interest in me as an elderly person who had an interesting career in teaching in the past.
Reply from Primo Sule, Director at Home Instead (Nottingham)

I am sorry to learn that your opinion of the support provided is only satisfactory. I have looked at our records and cannot find any notes regarding service issues, only details of quality assurance calls when you expressed your complete satisfaction with the service. Nevertheless, there must have been something lacking in the support provided so we will look at the records further and learn what is necessary in order to continue to improve.

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Review from Brenda W (Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer spends one hour per week with me. She always arrives on time and takes me to my local Sainsburys for groceries.
She also takes me to my doctor's surgery whenever necessary for tests and diabetes checks. I enjoy her company each week and get on well with her finding her easy to be with and
easy to talk to. She also takes me to my post office whenever necessary.
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Review from Jackie R (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the care first began, we did have a few problems with caregivers being incompatible with mums care requirement and also personality suitability. We stuck with it and were finally, absolutely delighted with the caregivers. Mum was well cared for by two wonderful ladies, who we trusted completely,
and more importantly, mum loved. They helped me care for mum in her final days, with great care and gentleness, always maintaining mums dignity. Their perception and understanding of mums dementia was wonderful. Our caregivers were Angels and now visit daily.
Reply from Primo Sule, Director at Home Instead (Nottingham)

Many thanks for your comments. Yes, we do sometimes have challenges regarding compatibility of CAREGivers despite carefully considering the needs and background of the individual being supported. This is particularly important when supporting somebody with Dementia. We do however have the flexibility to change and respond when necessary and I am delighted to learn that your mum benefited from the support received when she needed it most. We are lucky to have such a fantastic team of CAREGivers.

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Review from M L (Daughter of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have provided an excellent service of care for my 90-year-old mother. Their caregivers have given much considerate care to my mother's needs.
Showing her exceptional friendly respect and affection in their manner of caring for her.
She has been extremely safe in their professional care,
which gave me peace of mind.
I have no hesitation in recommending this company to others who need caregivers, emphasising they are a company who care about their clients and families.
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Review from Kay G (Daughter of Client) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly mother moved from Sussex to Nottingham following hip replacement. Home Instead were recommended to us and provided a regular care package (and were able to cover periodic extra requirements too).
Their friendly carers helped the transition considerably. Safe independence was encouraged as
much as possible and visits adapted as her needs changed.
Having moved to a Care Home recently, my mother misses these friendly visits which helped with physical care and also included much-valued companionship.
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Review from Neil M (Son of Client) published on 24 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum's two caregivers were very thoughtful and professional about the care they gave and were very well trained. They developed a good understanding of Mum's needs and helped her maintain her independence.
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Review from B D (Daughter of Client) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents both in their 90's used Home Instead for a year after my father came out of the hospital and before they both went into a care home (as their health had deteriorated too much for them to be safe in their home). My father has Alzheimer's, the caregivers treated them with respect and dignity
and did the tasks I'd requested. If they had any concerns someone always rang me. I wouldn't hesitate to recommend them.
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Review from Marion L (Client) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with them. A Christmas lunch was organised by them and many attended. There were plenty of sandwiches, cakes etc and entertainment including a school choir singing carols and Christmas songs.
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Review from Hilda G (Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used the above agency for the past 2 years and all the girls have been lovely and I have enjoyed their help and companionship.
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Review from CA (Daughter of Client) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this company to help us care for mum for 3 years and found them to be a very useful, caring and accommodating if schedules needed to be altered or additional hours were required. Mum has had several Care Givers over the 3 years and all have provided exceptional services.


We would highly

recommend Home Instead to anyone.
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Review from Mark H (Son of Client) published on 31 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has used this care provider for just over 2 and a half years. I have found the carers to be very considerate to my mother, aware of her needs and have kept me fully informed of any requirements, health issues and general information concerning my mother. I have no hesitation in recommending
them to others.
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Review from Elaine E (Daughter of Client) published on 31 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who have been visiting mum for the last 6 months have provided excellent care. They have been very punctual and have treated her in a respectful and dignified manner. I would have no hesitation in recommending the service.
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Home Instead (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Home Instead (Nottingham) is calculated as follows: ( (60 Excellents x 5) + (6 Goods x 4) ) ÷ 66 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (0)

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