Home Instead (Nottingham)

The Lookout, Bull Close Road, Nottingham NG7 2UL
Review Us
9.9 87 Reviews
  • Home Instead (Nottingham), Nottingham
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Please call to enquire about pricing

Good to Know

Group/Owner

Person in charge

  • Natasha Warren (General Manager)
Are you the Owner/Manager of Home Instead (Nottingham)? View your Advertising Options

Home Instead (Nottingham) Reviews (87)

Total of 87, showing 81-87
9.9

Home Instead (Nottingham) has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Nottingham) has 87 reviews.

Overall Experience

  • 77
  • 9
  • 1
  • 0
  • 0

Date Published

87
3
4
11
76

Review from Jean W (Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service excellent, from the first day when the carers came together to introduce themselves. Their manner was relaxed and friendly and we hit it off immediately. The subsequent service was assured and professional but also warm and caring. This was evident when I was taken ill, I was
receiving calls from both carers and office staff to check my well being between visits. The personal side of my care was handled with discretion, i'm very satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Daughter of Client) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my mother were both carefully chosen and both great with my mother. The whole company were good in making any contact ie. keeping you up to date and returning any calls. Their service was wonderful, a good team at Home Instead Beeston. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary W (Wife of Client) published on 29 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband left hospital he was offered a care package via local social services.The company we had to use was hopeless at time keeping, which caused a lot of upset for my husband.The staff were lovely and helpful, but we never knew what time they were coming, also they were always in a rush. After
a few months I realised I needed to find a care company that was prepared to spend time with him. If there was time the caregiver would do little jobs for me, so It felt like the caregiver was looking after both of us. Unfortunately in early December 2015 he was admitted to hospital with pneumonia and died on the 6th January.


Without the help and support of Home Instead my husband's end of life experience could have been very stressful, but we have lovely memories of two hours a day of care giving as it should be. There were always smiles and laughter, which set him up for the day Thank you, everyone at Home Instead. I find it hard to express my gratitude for all your care and love towards him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gordon B (Son of Client) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency was excellent . It enabled my mum to stay at home for an additional two and half years. The carers were extremely friendly and carried out the work that been agreed in a professional manner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chrissy C (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were recommended to us by a friend and we started using them when my mums dementia worsened. They were friendly and professional and found us two lovely carers to help with personal care and light housework. The carers always turned up on time and soon became friends to my mum, far more
than just carers.


We were so impressed and happy with the service, that when mum had to be admitted to a care home for end of life care, we agreed that they should continue to visit at the care home. I would have no hesitation in recommending their services to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Daughter of Client) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company started off really well. The care givers have always been very good, caring and doing their very best. My expectations might have been too high but I didn't expect such a big turnover of staff and there was little support and backup for them. There was little evidence of teamwork and communication
was lacking in the Management team. I leave the company very disappointed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ken D (Wife of Client) assisted by family/friend published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was excellent. The two carers were always pleasant and caring. They treated their client with dignity and respect. Time keeping was excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Home Instead (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Home Instead (Nottingham) is calculated as follows: ( (65 Excellents x 5) + (7 Goods x 4) ) ÷ 72 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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