Home Care Provider Owned by Home Instead in Renfrewshire

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)Thank you for your kind words. We're so pleased to hear that your husband enjoys the caf and the little highlights, and that you're both happy with the care provided. Creating a friendly, supportive environment is very important to us, and we truly appreciate your trust in us.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Thanks Beth, from the first time we spoke, we wanted to help, and put in place a support plan to allow your mother-in-law to continue to stay in her own home. Communication is always critical, and together we have developed a system that means her routines, our schedule and the daily tasks are constantly updated to ensure that she feels very well supported, while retaining her independence. Thanks for taking the time to write such an upbeat and positive review.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)Thank you for your kind words and recommendation. We're honoured to have supported your father and glad our team could be there when it mattered most. Your feedback means a great deal to us.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Thanks, one team member has been able to develop a great rapport with your uncle - shared interests and familiarity make a real difference. We are happy with the way the support is developing. We appreciate you asking us to get involved.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Thanks for taking the time to provide this wonderful feedback, and for giving us the opportunity to support your mum. We will pass on your appreciation to the specific member of the team. I know she enjoys visiting your mum and they always find something interesting to do.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)Thanks for sharing your experience - We're delighted to hear that both your parents are happy with the care they're receiving. It's great to know the team - both in the field and in the office - are making things easier and more comfortable for them.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)Thank you so much for your kind and thoughtful words. It was a privilege to support your mum during such an important time in her life. We're glad to hear that our care made a positive difference and that you felt supported too. Your recommendation means a lot to us.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)We're always happy to be helpful in a variety of ways, and the team enjoy visiting your mum. I'm also happy that you find the access to the app and the visit reports to be useful. Thanks for taking the time to provide this feedback.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Thanks, your folks have different personalities and support needs - which has given us the opportunity to introduce a variety of people as part of their support. With your help we have been able to adapt to their needs and keep them living well at home. We enjoy working with you and your family.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Thanks for your comments, we are grateful for the feedback. We understand that flexibility is often important, and are happy that things are working so far. We will keep on communicating to keep things on track. Thanks for taking the time to write this review.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)This was an unusual situation, but we were glad to be in the right place at the right time. Our team enjoy supporting your parents, and are happy to help with anything that happens. Thanks for giving us the opportunity to provide support.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)Many thanks for such a positive review. We try to make things straightforward, to provide helpful suggestions and also to react to things that need to be improved. I know we have had great co-operation to make sure the support we provide is fit for purpose. Your mum also enjoys our monthly cafe, which delights us all.