"There is a very friendly atmosphere at Home Instead. My husband loves the lunch and entertainment they provide on the last Thursday in the..."Read all 83 reviews
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name... Read more
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Home Instead has a Group Review Score of 9.5 (9.499) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
My Father and his partner have benefited immensely from the input and support. Recommended!
We really appreciate you sharing such positive feedback. We're pleased to hear that our team was able to support you during a challenging time and that your father and his partner have benefited from the care and support provided. Being client-focused and responsive when it matters most is very important to us, and we truly appreciate your recommendation.
The level of care provided has allowed my Dad to live in his own home independently for much longer than we envisaged. The carers are dependable, friendly and tailor care for my dads specific needs. He also enjoys the company that they provide.
Thank you for your lovely review. We're so pleased to hear that our care has helped your dad continue living independently at home, and that our team's dependability, friendliness, and tailored support have made a positive difference. It's wonderful to know he also enjoys the companionship they provide, we're honoured to support your dad and your family.
Excellent service. Professional, caring staff who know my wife's condition and help her manage it. Continuity of staff is important. Having Home instead there to support us is important in our day to day lives.
Thank you for your kind review. We're glad our professional, caring team and continuity of staff are making a meaningful difference in supporting your wife. Your support and feedback mean a great deal to us.
We are both very appreciative of the wonderful service they provide.
Thank you for your kind words. We're so pleased to hear that your husband enjoys the caf and the little highlights, and that you're both happy with the care provided. Creating a friendly, supportive environment is very important to us, and we truly appreciate your trust in us.
We contacted homeinstead when we needed to get care in place quickly for my mother in law. She gets two visits a day and loves spending her time with the carers. The carers are fantastic with her - providing the essential bespoke care she needs as well as much needed companionship. It gives her routine and means she can stay in her own home for longer. The office staff and managers are easy to get hold of if we need anything and are always sympathetic to our requests or worries. They have given us peace of mind in very difficult and emotional times. Can't thank or recommend the whole team enough.
Thanks Beth, from the first time we spoke, we wanted to help, and put in place a support plan to allow your mother-in-law to continue to stay in her own home. Communication is always critical, and together we have developed a system that means her routines, our schedule and the daily tasks are...
I would highly recommend Home Instead.
Thank you for your kind words and recommendation. We're honoured to have supported your father and glad our team could be there when it mattered most. Your feedback means a great deal to us.
My uncle started receiving support from Home Instead a couple of months ago. He's now settled into a good pattern of support with three visits per week. All of the staff who've visited have been friendly and helpful, and he's now receiving visits primarily from a particular member of staff who has hit it off nicely with my uncle. He's built friendship and trust with my uncle who I know enjoys his visits. Overall, I've been impressed with Home Instead and the excellent people who work for them.
Thanks, one team member has been able to develop a great rapport with your uncle - shared interests and familiarity make a real difference. We are happy with the way the support is developing. We appreciate you asking us to get involved.
I would 100% recommend
Thanks for taking the time to provide this wonderful feedback, and for giving us the opportunity to support your mum. We will pass on your appreciation to the specific member of the team. I know she enjoys visiting your mum and they always find something interesting to do.
Keep up the good work
Thanks for sharing your experience - We're delighted to hear that both your parents are happy with the care they're receiving. It's great to know the team - both in the field and in the office - are making things easier and more comfortable for them.
All the carers of Homeinstead are very good and kind and will do anything for you, I'm delighted I chose to have the Homeinstead carers, They change my bed , do my ironing, take the rubbish out, they are also very good listeners
Thank you for your lovely feedback! We're so pleased to hear that you're happy with the support our team provides. It's wonderful to know that the carers are making a positive difference in your day-to-day life. We'll be sure to share your kind words with them.
The HomeCare team looked after my elderly mum during the final year of her life. Helping her with meal preparation and providing friendship and support. She benefited hugely from seeing the team - enjoying their company and chat. And the team were brilliant at keeping in touch with me about my mum's health particularly when they noticed she wasn't doing so well. Every single person I dealt with in the team was approachable, friendly, compassionate and knowledgeable. I would highly recommend anyone looking for help with caring for their loved ones to speak to HomeCare.
Thank you so much for your kind and thoughtful words. It was a privilege to support your mum during such an important time in her life. We're glad to hear that our care made a positive difference and that you felt supported too. Your recommendation means a lot to us.
Thank you, Home Instead, for your help.
We're glad you get on so well with the members of the team. They are happy to help.
Everyone is really friendly and the contact is fantastic. Mum seems to be really happy with the girls that are coming in and it lifts her mood. They are all so helpful and are willing to help with housework when they are in attendance for meal prep. The feedback on the app is great as you can see what has happened daily. Contact by message and the app are great.. I am very happy that I have chosen Home Instead as a secondary care team for my mum
We're always happy to be helpful in a variety of ways, and the team enjoy visiting your mum. I'm also happy that you find the access to the app and the visit reports to be useful. Thanks for taking the time to provide this feedback.
Homeinstead carers were excellent. The management at Homeinstead were very helpful. If an issue arose they dealt with it immediately. They kept a small team of carers to deal with my husband who had dementia so change was not good for him, I can't recommend this care company high enough.
We were happy to help, and the team who were assigned to him felt valued and welcomed into our home. Thanks for putting your trust in our team. We wish you all well.
I'm extremely grateful to Home Instead.
Thanks, your folks have different personalities and support needs - which has given us the opportunity to introduce a variety of people as part of their support. With your help we have been able to adapt to their needs and keep them living well at home. We enjoy working with you and your family.
The family and dad are very pleased with our experience with homeinstead. The carers dad has are all so kind and patient. Dad looks forward to each visit. They all respect dads dignity and find time to listen to all his old stories. This report was written by Dad too.
Our care team just enjoy visiting your dad. We're glad to be able to help. Thanks for such a lovely review, and thank your dad too.
My husband has Young Onset Alzheimer's. I was looking for a company who could support me whilst I am working. This wasn't going to be easy because my hours can be lumpy. From the outset the owner, set out to find out exactly what we needed, what would suit my husband and to ensure they could support us. Everyone we have engaged with, from direct support worker to staff in the office, we have found to be helpful and caring. I am delighted we have the support of Home Instead.
Thanks for your comments, we are grateful for the feedback. We understand that flexibility is often important, and are happy that things are working so far. We will keep on communicating to keep things on track. Thanks for taking the time to write this review.
The Home Instead Provider comes to my parents weekly. She shows great initiative in organising my Mums clothes to help my Dad who cares for my Mum. She genuinely cares for them both. Today she went to help my Dad when he was involved in a car accident keeping me informed by phone every step of the way. She took him home and made sure he was OK there, then helped him to get groceries. She really went above and beyond her hours and her duty. I live a long way away and she made the situation so much better than it might have been. Although this was an extraordinary occurrence she shows exactly the same commitment at every visit.
This was an unusual situation, but we were glad to be in the right place at the right time. Our team enjoy supporting your parents, and are happy to help with anything that happens. Thanks for giving us the opportunity to provide support.
I can't thank the Director and his team enough for their care and attention for my Mum.
I live over 400 miles away and your team visit my Mum everyday, spend time with her and keep me up to date. I'm so thankful that I found out about you in my time of need. I'd never been in this situation before and was at my wit's end. The onboarding process was easy, nothing is too much bother for your team and my Mum is willing to accept their help (which wasn't a given!)
My Mum is adamant that she stays in her own home and your team make this possible. Thank you!
Many thanks for such a positive review. We try to make things straightforward, to provide helpful suggestions and also to react to things that need to be improved. I know we have had great co-operation to make sure the support we provide is fit for purpose. Your mum also enjoys our monthly cafe, which delights us all.
Thank you to the whole time for your fantastic level of care.
Thanks, your mum's team have always enjoyed their visits with your mum, and helping her enjoy her life as much as possible. She's delightful to visit.
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