Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
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Top 20 award
9.9 81 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £36
  • Weekly Live-in Care Fees: £1820 – £1950

We charge per hour. except for Live in Care which represents a weekly charge.

These prices are only a guideline, please contact Home Instead (Renfrewshire & Barrhead) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Joanne Ritchie (Care Manager)

Home Instead (Renfrewshire & Barrhead) Reviews (81)

Total of 81, showing 1-20
9.9

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.9 (9.923) out of 10, based on 35 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 81 reviews.

Overall Experience

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Date Published

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Review from Martin M (Nephew of Client) published on 15 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle started receiving support from Home Instead a couple of months ago. He's now settled into a good pattern of support with three visits per week. All of the staff who've visited have been friendly and helpful, and he's now receiving visits primarily from a particular member of staff who has hit
it off nicely with my uncle. He's built friendship and trust with my uncle who I know enjoys his visits. Overall, I've been impressed with Home Instead and the excellent people who work for them.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, one team member has been able to develop a great rapport with your uncle - shared interests and familiarity make a real difference. We are happy with the way the support is developing. We appreciate you asking us to get involved.

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Review from Paul H (Husband of Client) published on 15 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide us with an excellent reliable service from helpful experienced staff who know my wife and understand her health condition. Continuity of staff is important. Very pleased with the service.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks. We recognise how important continuity of staff is - especially with your wife. We appreciate you taking the time to provide this positive feedback.

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Review from Eve H (Daughter of Client) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't express enough the amazing care and fantastic work from a particular staff member for mum. She is making mums time feel full and interesting , always happy to do things and take her out and about to appointments , socialising and helping at home with cleaning and shopping etc. . All the things
that we would be helping mum with day to day but all live too far away. As mums dementia has progressed , all of the staff have supported us and adapted the care as we've needed it Great communication from all of the office team too.
I would 100% recommend

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide this wonderful feedback, and for giving us the opportunity to support your mum. We will pass on your appreciation to the specific member of the team. I know she enjoys visiting your mum and they always find something interesting to do.

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Review from J G (Wife of Client) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides an excellent service. They assess the client's satisfaction regularly and are flexible with any requests. Prompt time keeping is reassuring, and a keen interest in clients' hobbies and needs ensures comfort and confidence. My husband looks forward to seeing his carer. It's the
highlight of his week.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for highlighting the aspects of support that are important to you and your husband. We also look forward to the visit and getting out locally in the area.

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Review from Walter L (Son of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are delighted with the service provided - this includes the people who attend - when I say attend it is probably more like a visit as they are all so friendly and cannot do enough for them
In addition the office back-up is very accommodating to their needs - picking up emergency prescriptions
on their way to their visit and putting the washing outside are done without any fuss.
Keep up the good work

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thanks for sharing your experience - We're delighted to hear that both your parents are happy with the care they're receiving. It's great to know the team - both in the field and in the office - are making things easier and more comfortable for them.

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Review from Eileen C (Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers of Homeinstead are very good and kind and will do anything for you, I'm delighted I chose to have the Homeinstead carers, They change my bed , do my ironing, take the rubbish out, they are also very good listeners

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your lovely feedback! We're so pleased to hear that you're happy with the support our team provides. It's wonderful to know that the carers are making a positive difference in your day-to-day life. We'll be sure to share your kind words with them.

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Review from Anna R (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The HomeCare team looked after my elderly mum during the final year of her life. Helping her with meal preparation and providing friendship and support. She benefited hugely from seeing the team - enjoying their company and chat. And the team were brilliant at keeping in touch with me about my mum's
health particularly when they noticed she wasn't doing so well. Every single person I dealt with in the team was approachable, friendly, compassionate and knowledgeable. I would highly recommend anyone looking for help with caring for their loved ones to speak to HomeCare.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you so much for your kind and thoughtful words. It was a privilege to support your mum during such an important time in her life. We're glad to hear that our care made a positive difference and that you felt supported too. Your recommendation means a lot to us.

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Review from C M (Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers/home helps are excellent
They are friendly, courteous,
and always willing to listen to our needs,
problems and chit chat.
The house has never been so clean.
Thank you, Home Instead, for your help.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We're glad you get on so well with the members of the team. They are happy to help.

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Review from Lynne L (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really friendly and the contact is fantastic. Mum seems to be really happy with the girls that are coming in and it lifts her mood. They are all so helpful and are willing to help with housework when they are in attendance for meal prep. The feedback on the app is great as you can see
what has happened daily. Contact by message and the app are great.. I am very happy that I have chosen Home Instead as a secondary care team for my mum

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We're always happy to be helpful in a variety of ways, and the team enjoy visiting your mum. I'm also happy that you find the access to the app and the visit reports to be useful. Thanks for taking the time to provide this feedback.

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Review from Helen G (Wife of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homeinstead carers were excellent. The management at Homeinstead were very helpful. If an issue arose they dealt with it immediately. They kept a small team of carers to deal with my husband who had dementia so change was not good for him, I can't recommend this care company high enough.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We were happy to help, and the team who were assigned to him felt valued and welcomed into our home. Thanks for putting your trust in our team. We wish you all well.

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Review from Linsey B (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides support for both my mum and dad. I'm exceptionally happy with all the staff that support my parents. The care has helped my parents remain in their own home.
Both my parents have complex needs and the support staff have been amazing in supporting them to continue to live together.
I'm
extremely grateful to Home Instead.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, your folks have different personalities and support needs - which has given us the opportunity to introduce a variety of people as part of their support. With your help we have been able to adapt to their needs and keep them living well at home. We enjoy working with you and your family.

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Review from S M (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family and dad are very pleased with our experience with homeinstead. The carers dad has are all so kind and patient. Dad looks forward to each visit. They all respect dads dignity and find time to listen to all his old stories. This report was written by Dad too.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our care team just enjoy visiting your dad. We're glad to be able to help. Thanks for such a lovely review, and thank your dad too.

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Review from Alison M (Wife of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Young Onset Alzheimer's. I was looking for a company who could support me whilst I am working. This wasn't going to be easy because my hours can be lumpy. From the outset the owner, set out to find out exactly what we needed, what would suit my husband and to ensure they could support
us. Everyone we have engaged with, from direct support worker to staff in the office, we have found to be helpful and caring. I am delighted we have the support of Home Instead.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your comments, we are grateful for the feedback. We understand that flexibility is often important, and are happy that things are working so far. We will keep on communicating to keep things on track. Thanks for taking the time to write this review.

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Review from Catriona B (Daughter of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead Provider comes to my parents weekly. She shows great initiative in organising my Mums clothes to help my Dad who cares for my Mum. She genuinely cares for them both. Today she went to help my Dad when he was involved in a car accident keeping me informed by phone every step of the way.
She took him home and made sure he was OK there, then helped him to get groceries. She really went above and beyond her hours and her duty. I live a long way away and she made the situation so much better than it might have been. Although this was an extraordinary occurrence she shows exactly the same commitment at every visit.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

This was an unusual situation, but we were glad to be in the right place at the right time. Our team enjoy supporting your parents, and are happy to help with anything that happens. Thanks for giving us the opportunity to provide support.

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Review from G G (Son of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the Director and his team enough for their care and attention for my Mum.


I live over 400 miles away and your team visit my Mum everyday, spend time with her and keep me up to date. I'm so thankful that I found out about you in my time of need. I'd never been in this situation before

and was at my wit's end. The onboarding process was easy, nothing is too much bother for your team and my Mum is willing to accept their help (which wasn't a given!)


My Mum is adamant that she stays in her own home and your team make this possible. Thank you!

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Many thanks for such a positive review. We try to make things straightforward, to provide helpful suggestions and also to react to things that need to be improved. I know we have had great co-operation to make sure the support we provide is fit for purpose. Your mum also enjoys our monthly cafe, which delights us all.

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Review from Eileen C (Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

all the carers are excellent and very good at their job, nearly always ways on time if late it may be due to traffic hold ups or the last client needing extra care(that you can't fault) as it could be you, Their last word word to you is anything else I can do for you.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, you have a great relationship with your team, and they are always happy to see you in the evening. We're glad to help throughout your recovery period.

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Review from Karen E (Daughter of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from Home Instead, my mum really enjoys her time spent with the team and looks forward to her time with the staff 3 days a week.
Extra visits that we have arranged during holiday time, means I can go on holiday knowing my mum is in safe hands - which is wonderful.
Thank you to the
whole time for your fantastic level of care.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, your mum's team have always enjoyed their visits with your mum, and helping her enjoy her life as much as possible. She's delightful to visit.

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Review from David S (Relative of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service gives peace of mind to know that loved ones both mental and physical health is being looked after, whther this is for a few hour or week or 24/7.
Friendly staff that have good verbal and written communication skills. I also really vale the daily notes provided by the carer thru the use
of the app that is invaluable to being kept informed.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks. In this case the communication really assists with keeping the support on track and specific to their evolving needs. We're happy to be able to help.

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Review from Ann M (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been courteous, helpful, and willing to undertake any task. They have all quickly learned where things are kept and remembered this on subsequent visits. They all show interest in the client as a person, expressing concern if something is not as it should be, or offering encouragement
and praise when they notice improvement. They make you feel cared for and their cheerful attitude is a great morale booster.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you Ann, for your thoughtful, and comprehensive review. We were delighted to offer you support when you needed some recovery time and are pleased that you are now back on your feet and fully independent again.

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Review from Katherine B (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family feel reassured that our father is in good hands with the team of Carers who he knows well.
Home Instead Team always keeping us in the loop if there are any issues or concerns and equally the good things and conversations happening during their visits.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide a review. It's a pleasure to visit your father and to work closely with you and your family to provide him support so that he can continue to live well at home.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (192 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 207 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (17)

Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.

Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.

Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.

Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.

Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.

Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.

Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.

Frequently Asked Questions about Home Instead (Renfrewshire & Barrhead)

What Type of Services does Home Instead (Renfrewshire & Barrhead) offer?

Home Instead (Renfrewshire & Barrhead) offers Home Care.

How many Carers does Home Instead (Renfrewshire & Barrhead) employ?

Home Instead (Renfrewshire & Barrhead) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Renfrewshire & Barrhead) to verify any information. View our terms and conditions. Home Instead (Renfrewshire & Barrhead) has an Enhanced Service - more info.