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Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 71 reviews.
Review from J G (Wife of Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Many thanks. our team enjoy their role and are happy to spend time with many lovely people. Our team are happy to provide support as it's needed. Thanks for taking the time to provide your review.
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Review from Catriona B (Daughter of Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
This was an unusual situation, but we were glad to be in the right place at the right time. Our team enjoy supporting your parents, and are happy to help with anything that happens. Thanks for giving us the opportunity to provide support.
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Review from G G (Son of Client) published on 29 April 2025
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I live over 400 miles away and your team visit my Mum everyday, spend time with her and keep me up to date. I'm so thankful that I found out about you in my time of need. I'd never been in this situation before
My Mum is adamant that she stays in her own home and your team make this possible. Thank you!
Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Many thanks for such a positive review. We try to make things straightforward, to provide helpful suggestions and also to react to things that need to be improved. I know we have had great co-operation to make sure the support we provide is fit for purpose. Your mum also enjoys our monthly cafe, which delights us all.
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Review from Eileen C (Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks, you have a great relationship with your team, and they are always happy to see you in the evening. We're glad to help throughout your recovery period.
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Review from Karen E (Daughter of Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks, your mum's team have always enjoyed their visits with your mum, and helping her enjoy her life as much as possible. She's delightful to visit.
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Review from David S (Relative of Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks. In this case the communication really assists with keeping the support on track and specific to their evolving needs. We're happy to be able to help.
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Review from Paul H (Husband of Client) published on 29 April 2025
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thank you, we are glad to help, and your team know that you view us as an important part of your wife's support. Thanks for taking the time to provide a review.
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Review from Ann M (Client) published on 28 October 2024
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thank you Ann, for your thoughtful, and comprehensive review. We were delighted to offer you support when you needed some recovery time and are pleased that you are now back on your feet and fully independent again.
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Review from Katherine B (Daughter of Client) published on 24 October 2024
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks for taking the time to provide a review. It's a pleasure to visit your father and to work closely with you and your family to provide him support so that he can continue to live well at home.
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Review from L D (Daughter of Client) published on 9 October 2024
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Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)
Thank you for your kind words. We enjoy visiting your mum and are pleased to be able to provide support and peace of mind.
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Review from Alan D (Son of Client) published on 25 September 2024
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Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)
Thank you for your kind review - we're glad to know that our support is making a positive difference to your parents.
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Review from Alan M (Husband of Client) published on 25 September 2024
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Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)
Thank you for taking the time to review our services. We appreciate your kind words and are glad to hear that you are pleased with the support provided for your wife by our team.
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Review from David R (Husband of Client) published on 25 September 2024
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Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)
Thank you for your kind review. Our team really enjoy visiting your wife and are pleased to be able to help support her.
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Review from Sharon D (Client) published on 16 May 2024
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks very much for taking the time to write a review. Our team enjoy visiting you, and are happy to provide support to allow you to live well at home. It's always a fun and happy hour.
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Review from Linsey B (Daughter of Client) published on 26 March 2024
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks for the review. His team enjoy spending time with your dad.
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Review from C M (Son of Client) published on 25 March 2024
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
That's good to hear. She has regular people who enjoy visiting her and helping recover her strength.
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Review from G M (Daughter of Client) published on 29 November 2023
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The management team also worked very well with us to provide additional care at times when it was required and we were never let down. Would definitely recommend Home Instead. Thank you all.
Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)
Thank you for your kind words. It has been a pleasure to be involved in your dad's care, our team have very much enjoyed their time with him. We appreciate you taking the time to share your experience.
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Review from John H (Wife of Client) published on 7 November 2023
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks for taking the time to submit this feedback. We take immense pride from such positive comments, which are shared with the team. Our support for your wife works well, as we have a very collaborative partnership with you and your whole family. Many thanks.
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Review from Jim S (Client) published on 1 November 2023
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Many thanks for such a warm hearted review - the team are very glad to provide ongoing support to you, and the household.
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Review from Stephen J (Son of Client) published on 23 October 2023
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Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)
Thanks for your positive review, we are delighted to be able to help your mum in the morning. Her main Care Professional has developed a great rapport with her.
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The Review Score of 9.9 (9.866) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.866 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (156 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.866
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Owner and Director
Joined: 2018
I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.
Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.
My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.
Job Title: Care Manager
Joined: 2019
I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.
I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.
Job Title: Training and Compliance Officer
Joined: 2018
Hi, I'm Karen. I'm the training and Compliance Officer.
I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.
Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.
I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.
Job Title: Recruitment and Training Specialist
Joined: 2019
Hi, I'm Melanie. I'm the Recruitment and Training Specialist.
I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.
When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.
Job Title: Office Manager
Joined: 2020
Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.
I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.
Job Title: Field Care Supervisor
Joined: 2019
Hi, I'm Chriss. I'm one of the Field Supervisors.
I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.
Job Title: Field Care Supervisor
Joined: 2022
Hi, I'm Helen. I'm one of the Field Care Supervisors.
I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.
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