Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
Submit a Review
Top 20 award
9.9 71 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

Show Home Instead (Renfrewshire & Barrhead) on the Map

Care Provided by Home Instead (Renfrewshire & Barrhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Ritchie (Care Manager)

Funding & Fees Guide for Home Instead (Renfrewshire & Barrhead)

  • Prices

  • We charge per hour.
    Available on request.

Home Instead (Renfrewshire & Barrhead) Reviews (71)

Total of 71, showing 41-60
9.9

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 71 reviews.

Overall Experience

  • 66
  • 5
  • 0
  • 0
  • 0

Date Published

71
7
14
30
41

Review from Erin M (Granddaughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Home Instead enough for all the help they have given me with my Gran.
The care worker, who attends is brilliant. Could not meet a nicer or kinder lady. This service has been a massive help and has made sure that my Gran does not need to go into a care home after my Papa died.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We have been glad to help and it's good to see your Gran improving and getting back to full health. Thanks very much for the review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Son of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the companion service provided. Excellent and attentive staff who are flexible on attending to our mum's needs on their regular visits. Particularly helpful was arranging a video call to mum when family were abroad.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you for such a positive review. We know that every client has their own particular set of needs, and our team enjoy helping and spending useful time with your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for almost a year to supplement Dads care plan. We are extremely happy with the level of service provided and would not hesitate to recommend this team to anyone looking for this service. Nothing is too much trouble for them - it is mostly the same couple of care providers
that visit Dad and that makes a huge difference as familiarity helps Dad to cope with the fact that there are different people in his house every day. They are kind, understanding and are more than willing to listen to our concerns and acknowledge Dads needs. Overall very happy with the service.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Your dad and wider family are always very supportive, and appreciative of the support we provide, which makes this a very positive experience for everyone involved. Thanks for taking the time to provide such a lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine P (Daughter of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been coming every day to care for my father for the past six months, and weekly for six months before that. He has several carers who are all kind and responsible. As I don't live nearby, I often rely on Home Instead carers to take Dad to medical appointments etc. and they have been
wonderful. His house is well looked after, and they check that he's eating and taking care of himself. Dad sees them as part of his personal landscape and is entirely comfortable with them. I appreciate that app that lets me see, pretty much in real time, what the carer is doing and how he/she found my Dad. It's a reassurance when I'm a work and can't call.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our team enjoy visiting your father, and we're glad we've been able to help with his local appointments - it's a pleasure to spend time with him. Thanks for taking the time to provide this feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E M (Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead (Renfrewshire & Barrhead) a real breath of fresh air in the context of high-quality care at home available. I have found them to be great. Accompanying me to my best friends wedding. It was a great trip! All the staff I have in my ‘team’ are well trained in accordance with my specific
needs.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for this review. We all agree, the wedding turned into a fun road trip. We're also delighted that you feel you are receiving support which is focused on your personal needs. Our team will be pleased to get that feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Brother of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a professional care service, sensitive to your needs, flexible in its approach and value for money then look no further.
I cannot recommend Home Instead Renfrew highly enough.
From management to staff, their dedication to getting it right to suit your needs is first class.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, John. We were happy when you asked us to get involved, and enjoyed the time spent with your sister. We appreciate you taking the time to provide a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire Y (Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care service. Carers are always on time and very kind. Always there for the full hour. Nothing is too much trouble. Good communication and always asking if there are more jobs to do. Helpful with GP visits and hospital appointments.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your comments. The team enjoy visiting and are always happy to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne R (Daughter of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is quickly amended to suit changing needs.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for the positive feedback. We are happy to be as adaptable as you need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen M (Wife of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a gentleman who was diagnosed with dementia, during the Covid lockdowns it was becoming impossible to cope with the situation. No family nearby, no other help forthcoming; he needed social contact and I needed to get out. Home Instead supply a support worker for 2 hours once a week which
gives my husband a change of company and I am able to get out for a walk on that day with a friend and not worry about watching how long I stay out.
It is working out very well.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide this feedback. We enjoy visiting you both and providing regular support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John S (Brother of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been extremely helpful and attentive to my sister's needs. Cheerful and courteous they are providing all the services she requires to make her daily life easier and more comfortable.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your comments, we enjoy visiting your sister, and helping her get some exercise every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin H (Son of Client) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service from caring professionals.
My dad is very happy with the support he gets.
Staff are very helpful around the house and tackle a wide range of tasks. They go beyond their remit and provide food/shopping as they see fit.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for this review. Your dad is such a great character and explains exactly what he needs. We are always happy to listen to what he says and be as helpful as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable care provider. Caring, quality support staff. Excellent communication with the company who have worked well to find suitable matches for my mum. I would highly recommend Home Instead to others.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks. Open communication and connecting the right people are very important in making things work. Thanks for taking the time to write this positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John S (Son of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Paisley branch have been very supportive of my mum this year, particularly looking after her during the Covid lockdowns. They even organised for her care worker to pop in on Christmas day to check she was OK. Mum loves her care worker who she calls her new best friend. The management and
staff have been outstanding and I cannot recommend them enough.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, John, we seem to have found a great match, and they enjoy each other's company. Thanks for giving us the opportunity to get involved.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley W (Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super kind carers, responsive holistic service. I heartily recommend Home Instead to anyone looking for home care.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, the team will be delighted with your feedback, they all enjoyed spending time with your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine M (Daughter of Client) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Home Instead Renfrewshire enough. The service they have provided for my mum has been outstanding. They have been extremely reliable and the girls who go in to visit have been brilliant. They have gone above and beyond anything expected and are always going out of their way
to help. Nothing is ever a problem and they have made life much easier for us. Huge thanks to you all. Would strongly recommend them.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your kind words, the team always enjoy visiting your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Isobel S (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was wary about having strangers in the house to help me with everything because having been so ill over the past few years I've got used to being alone and I like to think I am independent, but I DO need help. I have a team of 4 with an extra if someone is off and it doesn't take long for these girls
to be like family and not strangers. However, they never take liberties and are always professional, so helpful and always cheery, but empathetic when needed. Nothing is too much trouble and the office staff easily change times if I need to be in hospital or anything. Wonderful experience, not like local council set-ups.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our team enjoy finding ways to help you out and spending time with you. Thanks for taking the time to provide this feedback and thanks for asking us to get involved.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T C (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is wonderful, always a smile on her face. She will do anything asked of her. She is probably one of the most upbeat people I have ever known. I look forward to her visits and assistance in the jobs I now find a bit difficult. She is meticulous in her work.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, we will make sure she receives your lovely feedback. It's a pleasure to be involved with your household.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Walter M (Husband of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife's main carer for 8 1/2 years, I decided on a 'tuck-in' service supplied by Home Instead. I find the team of carers I have from the company reliable, competent and caring in carrying out their duties. They also have good back-up from management. Should there be any problems at any time I'm
always on hand to advise.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks - our CAREGivers all feel part of your team, and are happy to help. Thanks for posting such positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane M (Daughter of Client) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all of the carers who have cared for my father has been excellent. The staff are thorough, kind and treat him with the utmost respect. I would highly recommend this company as a care provider.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to post such a positive review. Our team enjoy supporting your father, and always have a laugh with him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N R (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have greatly appreciated the care I have received from Home Instead over the past fifteen months. The company's promise to ensure that client and carer were compatible and the relationship maintained over time had been kept, and this has to be commended. It can't be easy for carers having several
clients to adapt to different personalities, procedures and idiosyncratic, but I can honestly say the adaptability and my carers kindness, their willingness and go the extra mile, also their tolerance of my perhaps old fashioned ways. Their cheery dispositions brighten the start of the day.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind and thoughtful words. We are delighted that you gave us the opportunity to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (156 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.


Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.


Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.


Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.


Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.


Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Renfrewshire & Barrhead) to verify any information. View our terms and conditions. Home Instead (Renfrewshire & Barrhead) has a Platinum Service – more info.